The Hartford

www.thehartford.com

The Hartford Reviews

Updated January 28, 2015
Updated January 28, 2015
696 Reviews
3.2
696 Reviews
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Recommend to a friend
Approve of CEO
The Hartford CEO Christopher Swift
Christopher Swift
58 Ratings

Review Highlights

Pros
  • good work - life balance - many times you could work from home when needed (in 70 reviews)

  • Benefits are above par, ability to work from home occasionally is a plus (in 46 reviews)


Cons
  • Work life balance doesn't mean working from home is a good thing in many cases (in 34 reviews)

  • If you're in a call center, good luck getting your time off approved (in 23 reviews)

More Highlights

144 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Annuity Contact Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Windsor, CT
    Former Employee - Customer Service Representative in Windsor, CT

    I worked at The Hartford full-time (less than a year)

    Pros

    Thorough and succinct training program; mentors can be great; pay is decent, though lower than similar positions in the industry as The Hartford does not require reps to have a Series 6.

    Cons

    No Series 6 leaves reps with a lack of basic financial industry understanding; management is crazy about micromanaging time; new hires basically have a babysitter watching their every move; manager for new hires is remote; short breaks don't allow enough time to decompress.

    Advice to ManagementAdvice

    Stop treating your employees like children. Stop basically requiring overtime.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    No motivation to continue to improve.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AARP Customer Service Representative- Auto and Home Insurance in Windsor, CT
    Current Employee - AARP Customer Service Representative- Auto and Home Insurance in Windsor, CT

    I have been working at The Hartford full-time (more than a year)

    Pros

    The people are good to work withe and the benefits are great.

    Cons

    The pay is low compared to other companies in the industry. You are promised the world as long as your numbers are good when you first start, but none of it ever happens. You can have the best numbers in the state (which I did at one time), but they will still not work with you on anything. Also seems that when you try to post out to another position in the company, it is harder if you are stellar at your current job. Turnover is extremely high because of the way that employees are taken advantage of.

    Advice to ManagementAdvice

    In the call center, there are no breaks from the phone other than unit meetings, if these even happen at all. Half of the time it is too busy and they take them away. Also, call center employees do not feel like they are actually a part of the company. We are not allowed to go to any of the Town Hall Meetings because we have to stay on the phone. This makes you feel segregated from the rest of the company. I know that it is possible to ensure that other sites can pick up the slack during the short period of time so that employees can participate once in a while.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Hook, Line & Sinker...sucker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Policy Service Specialist in San Antonio, TX
    Former Employee - Policy Service Specialist in San Antonio, TX

    I worked at The Hartford full-time (less than a year)

    Pros

    The Monday thru Friday work week

    Cons

    Their 10:30am-7:00pm nonsense shift, training was not long enough to learn the job

    Advice to ManagementAdvice

    Pay attention to the staff that you do have. There was too much time spent on "fitness" programs, wellness, work/life balance and trying to make a semi happy employee happier by pretending to fit the employees needs. There was very little time spent learning the material in training (8 weeks), training information was irrelevant once employees were actually in production and upper management of service center was too involved in their own issues to figure out that their staff was struggling.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Long Term Disability Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - LTD Ability Analyst V in Alpharetta, GA
    Current Employee - LTD Ability Analyst V in Alpharetta, GA

    I have been working at The Hartford full-time (more than 8 years)

    Pros

    Great Co-workers. great office location. ability to work from home.

    Cons

    micromanaged like crazy. case loads are too large. you have to work 46 hours per week to keep within standards, but are paid for 40-hours. managers override nurse clinicians constantly. new procedures are rolled out without being tested. different offices have different claims management procedures.

    Advice to ManagementAdvice

    Trust your nurses' and adjusters' work. Enough with the micromanagement. Really use Six Sigma methodology, don't just pretend. Beta test before implementing new procedures. stop sending work from other offices to the Atlanta and Minneapolis offices to clean up. Advice to home office: you have way to many managers, you can make due with half the number.

    Doesn't Recommend
    Negative Outlook
  6.  

    Bad employee morale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford full-time (more than 8 years)

    Pros

    Free parking, free fitness center, onsite health clinic

    Cons

    The Company has been around forever but poor management caused the company to underperform and the morale since the stock market crash has been terrible. Layoffs looming constantly, hiring outisde the company rather than promoting from within when there are positions to fill

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Speed- 1994 Movie prevent a bomb exploding aboard a city bus by keeping its speed above 50 mph.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Desk Analyst in Hartford, CT
    Former Employee - Service Desk Analyst in Hartford, CT

    I worked at The Hartford full-time (more than 10 years)

    Pros

    Pay is high end especially in IT were I worked. Benefits are well above average. Nice yearly bonuses. The Shuttle system for off-site parking is very convenient. Security guards do a very well job also. The food & staff is tremendous.

    Cons

    I worked as a Help Desk analyst last 7 years of 13 yrs. You can never work fast enough and are always viewed as being behind the 8 ball my management. Lack of respect.

    Advice to ManagementAdvice

    You lost allot of talented employees starting around 2008 because of outsourcing and early retirement. Value more your true professionals make them feel important and not just another
    number.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    A wasteland

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Forecasting Analyst in Hartford, CT
    Current Employee - Forecasting Analyst in Hartford, CT

    I have been working at The Hartford full-time (more than a year)

    Pros

    Wasn't so bad before 2008

    Cons

    They lost a majority of their top talent between 2008 and 2012. Salaries not competitive, no investment in people or tech.

    Advice to ManagementAdvice

    Do anything progressive. Work to keep talented people.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Mandatory overtime from day one to last day of employment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford

    Pros

    Lots of PTO that is above average.

    Cons

    Can't use PTO when needed and no work life balance.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Definitely Not A Fan (Greener Pastures Please)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate
    Current Employee - Associate

    I have been working at The Hartford full-time (more than 8 years)

    Pros

    Generous PTO, Co-Workers, and Tuition Reimbursement

    Cons

    Change, change, and more change has become the new norm within this disorganized organization. Not only do processes change by the month, it seems as if both corporate and local management tend to be short-sighted in their approach to achieving profitability. The regard for impact to workflow, timeliness, and dare I say, quality, escapes the minds of those creating "convoluted" processes only to champion their individual interest. When management is only interested in cutting corners for the sake of that sizeable (yet inequitable) bonus, quality is bound to suffer.

    Morale is at an all-time low, as many seasoned employees are being pushed out for something younger, cheaper, and corporately pliable. Once known for its strong legacy of excellence, diversity, and teamwork, Hartford has been reduced to a corporate sweatshop ran by passive agressive willies seeking to pad their experience for the next plush opportunity. With the continued selling off of several subsidiaries, I have a strange feeling that "HIG" is going to fall faster than the Roman Empire.

    TIME TO GET THE HELL OUT.....(ABANDON SHIP)

    Advice to ManagementAdvice

    Before you implement a new process, initiative, or campaign, you should consider the prospective impact such decisions have on productivity and decreased efficiency, as such things will translate to long-term hemorrhaging of profit.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Did somebody say outsourcing?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center
    Former Employee - Call Center

    I worked at The Hartford full-time (more than 5 years)

    Pros

    Decent pay, willing to hire anyone with a pulse

    Cons

    The job was great when I began in the department. It started going down the tubes as soon as Liam came onboard. Frankly, no level of pay is enough to compensate for the working conditions in The Hartford call centers anymore. Shall I count the ways:

    Made to feel like a number rather than a human being. LOUD working environment. Zero privacy. Managers looking over your shoulder constantly. Cross-training on multiple lines of business overstretches front-line reps beyond all imagining. Breaks and lunches subject to change up to zero hour, at the whim of call forecasters. Horrible adherence policy. Frequent rearranging of cubicles for no apparent rhyme or reason, over the objections of otherwise happy employees. Outsourced all the fun work to India and the Philippines, leaving onshore employees to handle difficult customer calls all day, every day. Frequent shifting of workers between multiple managers. Some are great and hands-off. Some are small-minded micromanagers. You do not get a say whatsoever.

    Working here literally drove me down a spiral of depression for years. If you haven't moved on to another department or position within the first 12-18 months, you never will. And if you aren't a manager's darling, you will be stuck in this department until you die or quit out of anger/frustration (whichever comes first). Luckily, I lined up another job and got the hell out of there.

    It's pretty hard to get fired, I will say that. But if you aren't on top of your numbers, you will be subject to boring and/or embarrassing coaching sessions constantly.

    Advice to ManagementAdvice

    Get Ramani Ayer back? Or at least drop Liam. Bring your business back onshore.

    But let's be real, no amount of complaining, no matter how justified, will get this hivemind to change. We do not matter, and you make sure we know it.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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