The Hartford

  www.thehartford.com
  www.thehartford.com

The Hartford Reviews

Updated December 20, 2014
Updated December 20, 2014
668 Reviews
3.2
668 Reviews
Rating Trends

Recommend to a friend
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The Hartford CEO Christopher Swift
Christopher Swift
44 Ratings

Review Highlights

Pros
  • good work - life balance - many times you could work from home when needed (in 70 reviews)

  • Benefits are above par, ability to work from home occasionally is a plus (in 46 reviews)


Cons
  • Work life balance doesn't mean working from home is a good thing in many cases (in 34 reviews)

  • If you're in a call center, good luck getting your time off approved (in 23 reviews)

More Highlights

139 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Speed- 1994 Movie prevent a bomb exploding aboard a city bus by keeping its speed above 50 mph.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Desk Analyst in Hartford, CT
    Former Employee - Service Desk Analyst in Hartford, CT

    I worked at The Hartford full-time (more than 10 years)

    Pros

    Pay is high end especially in IT were I worked. Benefits are well above average. Nice yearly bonuses. The Shuttle system for off-site parking is very convenient. Security guards do a very well job also. The food & staff is tremendous.

    Cons

    I worked as a Help Desk analyst last 7 years of 13 yrs. You can never work fast enough and are always viewed as being behind the 8 ball my management. Lack of respect.

    Advice to ManagementAdvice

    You lost allot of talented employees starting around 2008 because of outsourcing and early retirement. Value more your true professionals make them feel important and not just another
    number.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    A wasteland

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Forecasting Analyst in Hartford, CT
    Current Employee - Forecasting Analyst in Hartford, CT

    I have been working at The Hartford full-time (more than an year)

    Pros

    Wasn't so bad before 2008

    Cons

    They lost a majority of their top talent between 2008 and 2012. Salaries not competitive, no investment in people or tech.

    Advice to ManagementAdvice

    Do anything progressive. Work to keep talented people.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Mandatory overtime from day one to last day of employment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford

    Pros

    Lots of PTO that is above average.

    Cons

    Can't use PTO when needed and no work life balance.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Definitely Not A Fan (Greener Pastures Please)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate
    Current Employee - Associate

    I have been working at The Hartford full-time (more than 8 years)

    Pros

    Generous PTO, Co-Workers, and Tuition Reimbursement

    Cons

    Change, change, and more change has become the new norm within this disorganized organization. Not only do processes change by the month, it seems as if both corporate and local management tend to be short-sighted in their approach to achieving profitability. The regard for impact to workflow, timeliness, and dare I say, quality, escapes the minds of those creating "convoluted" processes only to champion their individual interest. When management is only interested in cutting corners for the sake of that sizeable (yet inequitable) bonus, quality is bound to suffer.

    Morale is at an all-time low, as many seasoned employees are being pushed out for something younger, cheaper, and corporately pliable. Once known for its strong legacy of excellence, diversity, and teamwork, Hartford has been reduced to a corporate sweatshop ran by passive agressive willies seeking to pad their experience for the next plush opportunity. With the continued selling off of several subsidiaries, I have a strange feeling that "HIG" is going to fall faster than the Roman Empire.

    TIME TO GET THE HELL OUT.....(ABANDON SHIP)

    Advice to ManagementAdvice

    Before you implement a new process, initiative, or campaign, you should consider the prospective impact such decisions have on productivity and decreased efficiency, as such things will translate to long-term hemorrhaging of profit.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Did somebody say outsourcing?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center
    Former Employee - Call Center

    I worked at The Hartford full-time (more than 5 years)

    Pros

    Decent pay, willing to hire anyone with a pulse

    Cons

    The job was great when I began in the department. It started going down the tubes as soon as Liam came onboard. Frankly, no level of pay is enough to compensate for the working conditions in The Hartford call centers anymore. Shall I count the ways:

    Made to feel like a number rather than a human being. LOUD working environment. Zero privacy. Managers looking over your shoulder constantly. Cross-training on multiple lines of business overstretches front-line reps beyond all imagining. Breaks and lunches subject to change up to zero hour, at the whim of call forecasters. Horrible adherence policy. Frequent rearranging of cubicles for no apparent rhyme or reason, over the objections of otherwise happy employees. Outsourced all the fun work to India and the Philippines, leaving onshore employees to handle difficult customer calls all day, every day. Frequent shifting of workers between multiple managers. Some are great and hands-off. Some are small-minded micromanagers. You do not get a say whatsoever.

    Working here literally drove me down a spiral of depression for years. If you haven't moved on to another department or position within the first 12-18 months, you never will. And if you aren't a manager's darling, you will be stuck in this department until you die or quit out of anger/frustration (whichever comes first). Luckily, I lined up another job and got the hell out of there.

    It's pretty hard to get fired, I will say that. But if you aren't on top of your numbers, you will be subject to boring and/or embarrassing coaching sessions constantly.

    Advice to ManagementAdvice

    Get Ramani Ayer back? Or at least drop Liam. Bring your business back onshore.

    But let's be real, no amount of complaining, no matter how justified, will get this hivemind to change. We do not matter, and you make sure we know it.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    A stressful place, with incompetent supervisors and ridiculous standards

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster in Tampa, FL
    Current Employee - Claims Adjuster in Tampa, FL

    I have been working at The Hartford full-time (more than an year)

    Pros

    There are only a few good things in the Tampa office. A small office, that lets you think you are working for a small company. Very casual environment, with business casual and even able to wear shorts in the summers. Some of the people in this office are a great people and deserve so much more and they are the only source of inspiration to keep going to work.

    Cons

    Training for this position is very short and amateurish. They have online training with a few everything. Its not very in depth and by the end it leaves you not knowing much at all in how to do your job. After you start taking claims, your manager is going to give you a mentor and tell you to ask that person for help and the manager for help. The mentor is another adjuster that keeps the same workload and will get stressed if you asked too many questions so you are just going to try to figure things out on your own as the managers are always appear to be busy.

    There is a culture of following metrics that are not realistic, and everyone in the office (except managers) think its a joke. The metrics appear to be build around making them impossible to accomplish.

    Manager talk behind the backs of the adjusters in the floor. Some of the managers have personal relationships with other managers and appears to get in the way of constructive work.

    Work is stressful (not because you are handling claim) but because management makes it stressful. One way is by having meeting several times a week on how bad the department is doing. The main focus is to always answer your phone and this meeting are making it hard to do so.

    Phone metrics take into account calls that you miss while on lunch and break and they stress answering your phones so much that adjusters are not taking breaks, lunch, and/or answering each other lines in order not to get yelled or fired. ( so basically you are punished if you missed calls while you are in lunch ).

    The turn over in this place is high, and if you make it a over a year you could be a senior employee in your team (very sad )

    This office only has 3 positions, one which is impossible to get, so there is not room for growth at all.

    You are expected to rush through your files, if they have Over time they might give you time for it, but if not they will tell you are working too slow.

    Advice to ManagementAdvice

    Please change management, stop relationships between managers. Listen to workers, and change the metrics.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    Creativity and Innovation Not Welcome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford full-time (more than 8 years)

    Pros

    Steady, secure job
    Pay is good and hours are generally not overwhelming
    There will always be a need for The Hartford's services as mandated by the Federal Government

    Cons

    Limited advancement opportunity
    Overwhelming, inflexible bureaucracy
    Still using Microsoft Office 2003 in 2013
    Childish office politics
    Focus is on the process, not the result
    Innovation is a foreign concept and actively discouraged

    Advice to ManagementAdvice

    Adherence to a corporate/business mindset that seems to remain relatively unchanged, at least philosophically, since the 1980’s is not a good way to attract/retain young talent.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Started off well, but became much more depressing over the years! Severe lack of direction and focus.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Business Analyst in Windsor, CT
    Former Employee - Senior Business Analyst in Windsor, CT

    I worked at The Hartford full-time (more than 10 years)

    Pros

    The Hartford was once the envy of the insurance industry - an old institution, loyal to its employees, etc. They didn't overpay, but they also didn't lay workers off, so one traded potential for security. Brand name used to be excellent, as was its integrity.

    Cons

    In my 12 years with The Hartford, everything that used to be true changed. The economy tanked, and the company couldn't decide what its position in the market was. Huge numbers of employees were let go. Large parts of their business were sold. What used to be a proud institution was in shambles. The stock was worth nothing. And there was no clear direction. And since the recession hit, the situation has really improved very little. Nobody I know there is very happy, or secure in their role. It's really a shame.

    Advice to ManagementAdvice

    Without a doubt, employees aren't treated anywhere near the way they should be. Many upper level management ran departments without clear direction or support. As obvious as it sounds, as long as you remain in business, you will HAVE to recognize your people. Listen to them. Give them direction, but show empathy and support. The human side of The Hartford is severely lacking in all of the above.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    A good place to start, but not a great place to stay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Director in Hartford, CT
    Former Employee - Assistant Director in Hartford, CT

    I worked at The Hartford full-time (more than 8 years)

    Pros

    Decent salary and met some very nice people while employed here.

    Cons

    Chaotic environment (outsourcing) with very little opportunity to grow. Finance is always in clean-up mode. Management talks the talk, but doesn't walk the walk. Very poor work life balance as a result of constantly having to re-engineer processes because of a disorganized approach to project work and poor management decisions; with a lack of management support to the individuals having to deal with the aftermath.

    Advice to ManagementAdvice

    Nepotism is running rampant in the Finance areas. Too bad, because a lot of talented, committed and highly qualified talent is being lost. Change is necessary, but take a more thoughtful and organized approach. Give more rewards and recognition to employees in the business areas who are guiding and correcting the mistakes of the project team. Offer an environment where talented and dedicated individuals can grow and thrive.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    It was ok

    Former Employee - Claims in Lake Mary, FL
    Former Employee - Claims in Lake Mary, FL

    I worked at The Hartford full-time (more than 3 years)

    Pros

    Loved my coworkers, location was great, good pay and benefits

    Cons

    Basic corporate politics. Setting unattainable goals and expecting the employees to be robots.

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