The Hartford Reviews

Updated October 24, 2014
Updated October 24, 2014
594 Reviews
3.1
594 Reviews
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The Hartford CEO Christopher Swift
Christopher Swift
31 Ratings

Review Highlights

Pros
  • good work - life balance - many times you could work from home when needed (in 60 reviews)

  • Benefits are above par, ability to work from home occasionally is a plus (in 43 reviews)


Cons
  • Work life balance doesn't mean working from home is a good thing in many cases (in 32 reviews)

  • If you're in a call center, good luck getting your time off approved (in 20 reviews)

More Highlights

130 Employee Reviews Back to all reviews

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  1. 3 people found this helpful  

    A stressful place, with incompetent supervisors and ridiculous standards

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster in Tampa, FL
    Current Employee - Claims Adjuster in Tampa, FL

    I have been working at The Hartford full-time (more than an year)

    Pros

    There are only a few good things in the Tampa office. A small office, that lets you think you are working for a small company. Very casual environment, with business casual and even able to wear shorts in the summers. Some of the people in this office are a great people and deserve so much more and they are the only source of inspiration to keep going to work.

    Cons

    Training for this position is very short and amateurish. They have online training with a few everything. Its not very in depth and by the end it leaves you not knowing much at all in how to do your job. After you start taking claims, your manager is going to give you a mentor and tell you to ask that person for help and the manager for help. The mentor is another adjuster that keeps the same workload and will get stressed if you asked too many questions so you are just going to try to figure things out on your own as the managers are always appear to be busy.

    There is a culture of following metrics that are not realistic, and everyone in the office (except managers) think its a joke. The metrics appear to be build around making them impossible to accomplish.

    Manager talk behind the backs of the adjusters in the floor. Some of the managers have personal relationships with other managers and appears to get in the way of constructive work.

    Work is stressful (not because you are handling claim) but because management makes it stressful. One way is by having meeting several times a week on how bad the department is doing. The main focus is to always answer your phone and this meeting are making it hard to do so.

    Phone metrics take into account calls that you miss while on lunch and break and they stress answering your phones so much that adjusters are not taking breaks, lunch, and/or answering each other lines in order not to get yelled or fired. ( so basically you are punished if you missed calls while you are in lunch ).

    The turn over in this place is high, and if you make it a over a year you could be a senior employee in your team (very sad )

    This office only has 3 positions, one which is impossible to get, so there is not room for growth at all.

    You are expected to rush through your files, if they have Over time they might give you time for it, but if not they will tell you are working too slow.

    Advice to ManagementAdvice

    Please change management, stop relationships between managers. Listen to workers, and change the metrics.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    Creativity and Innovation Not Welcome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford full-time (more than 8 years)

    Pros

    Steady, secure job
    Pay is good and hours are generally not overwhelming
    There will always be a need for The Hartford's services as mandated by the Federal Government

    Cons

    Limited advancement opportunity
    Overwhelming, inflexible bureaucracy
    Still using Microsoft Office 2003 in 2013
    Childish office politics
    Focus is on the process, not the result
    Innovation is a foreign concept and actively discouraged

    Advice to ManagementAdvice

    Adherence to a corporate/business mindset that seems to remain relatively unchanged, at least philosophically, since the 1980’s is not a good way to attract/retain young talent.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Started off well, but became much more depressing over the years! Severe lack of direction and focus.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Business Analyst in Windsor, CT
    Former Employee - Senior Business Analyst in Windsor, CT

    I worked at The Hartford full-time (more than 10 years)

    Pros

    The Hartford was once the envy of the insurance industry - an old institution, loyal to its employees, etc. They didn't overpay, but they also didn't lay workers off, so one traded potential for security. Brand name used to be excellent, as was its integrity.

    Cons

    In my 12 years with The Hartford, everything that used to be true changed. The economy tanked, and the company couldn't decide what its position in the market was. Huge numbers of employees were let go. Large parts of their business were sold. What used to be a proud institution was in shambles. The stock was worth nothing. And there was no clear direction. And since the recession hit, the situation has really improved very little. Nobody I know there is very happy, or secure in their role. It's really a shame.

    Advice to ManagementAdvice

    Without a doubt, employees aren't treated anywhere near the way they should be. Many upper level management ran departments without clear direction or support. As obvious as it sounds, as long as you remain in business, you will HAVE to recognize your people. Listen to them. Give them direction, but show empathy and support. The human side of The Hartford is severely lacking in all of the above.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    A good place to start, but not a great place to stay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Director in Hartford, CT
    Former Employee - Assistant Director in Hartford, CT

    I worked at The Hartford full-time (more than 8 years)

    Pros

    Decent salary and met some very nice people while employed here.

    Cons

    Chaotic environment (outsourcing) with very little opportunity to grow. Finance is always in clean-up mode. Management talks the talk, but doesn't walk the walk. Very poor work life balance as a result of constantly having to re-engineer processes because of a disorganized approach to project work and poor management decisions; with a lack of management support to the individuals having to deal with the aftermath.

    Advice to ManagementAdvice

    Nepotism is running rampant in the Finance areas. Too bad, because a lot of talented, committed and highly qualified talent is being lost. Change is necessary, but take a more thoughtful and organized approach. Give more rewards and recognition to employees in the business areas who are guiding and correcting the mistakes of the project team. Offer an environment where talented and dedicated individuals can grow and thrive.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    It was ok

    Former Employee - Claims in Lake Mary, FL
    Former Employee - Claims in Lake Mary, FL

    I worked at The Hartford full-time (more than 3 years)

    Pros

    Loved my coworkers, location was great, good pay and benefits

    Cons

    Basic corporate politics. Setting unattainable goals and expecting the employees to be robots.

  7.  

    Lack of direction as a company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader in Bloomington, MN
    Current Employee - Team Leader in Bloomington, MN

    I have been working at The Hartford full-time (more than 5 years)

    Pros

    401k match and stock plan. Flexible schedule. Slowly improving technology. Middle management is understanding of upper managements limitations and lack of direction. Opportunities to move laterally.

    Cons

    Poor pay structure relative to industry competitors, salaried employees are expected to work 10+ hours of unpaid overtime weekly, poor work/life balance. Poor management. Every detail of your day is micromanaged to the most extreme measures, no trust in base level employees. Limited growth opportunities.

    Advice to ManagementAdvice

    Start trusting your employees rather than attempting to control their every move. Give people time off that is actual time off, not just your work piling up on their desk during their absence. Pay people what they are worth, not the minimum you can to keep them on board.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Terrible pay and an extremely high turnover rate.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster in Tampa, FL
    Former Employee - Claims Adjuster in Tampa, FL

    I worked at The Hartford full-time (more than an year)

    Pros

    I can't think of one pro.

    Cons

    No longer has a good training program. ZERO work/life balance. Lowest pay in the insurance industry.

    Doesn't Recommend
    No opinion of CEO
  9. 1 person found this helpful  

    Sales, Not what was promised at all in the interview

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Santee, CA
    Current Employee - Sales Associate in Santee, CA

    I have been working at The Hartford full-time (more than 3 years)

    Pros

    The people are very nice, I must give them that. I would say that just about everyone is very nice and willing to help, however, the managers aren't always knowledgeable enough to actually help.

    Cons

    They promise working from home and no Saturday's after a short period, along with these huge bonuses. That is not reality. The bonuses are very poor and no one from my class has been moved remote or taken off Saturday's. We've been there over two years and it was all a big carrot to get you in there.

    Advice to ManagementAdvice

    Be honest with people in the interviews and it would save you from having to keep hiring to cover all the people leaving.

    Doesn't Recommend
    Negative Outlook
  10. 1 person found this helpful  

    Hard work with little pay off

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ability Analyst in Maitland, FL
    Current Employee - Ability Analyst in Maitland, FL

    I have been working at The Hartford full-time (less than an year)

    Pros

    Great pay and steady hours. The Hartford does appear to want to develop your skills in the business world.

    Cons

    Anxiety infested work environment. Most people in the call center and group benefits department don't last due to the amount of stress in the work place.

    Advice to ManagementAdvice

    Make work loads more manageable.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Claims Adjuster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster in Indianapolis, IN
    Former Employee - Claims Adjuster in Indianapolis, IN

    I worked at The Hartford full-time (more than 3 years)

    Pros

    I received a very nice compensation package and great bonuses my first two years.

    Cons

    The service of the Claims Rep, Adjuster and Company as a whole are considered when the customer completes the survey. Yet the entire weight of the survey rest solely on the rep. If the customer is upset with the adjuster or company rates they are able to score that on the survey under the representative. Unrealistic expectations for reps. Just to maintained worked through my lunch and breaks and sometimes off the clock. Always of being fired for production

    Advice to ManagementAdvice

    Review your customer survey policy.

    Doesn't Recommend
    No opinion of CEO

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