The MENTOR Network
2.2 of 5 136 reviews
www.thementornetwork.com Boston, MA 5000+ Employees

The MENTOR Network Reviews

Updated Jul 6, 2014
All Employees Current Employees Only

2.2 136 reviews

                             

40% Approve of the CEO

The MENTOR Network President and Chief Executive Officer Bruce Nardella

Bruce Nardella

(5 ratings)

26% of employees recommend this company to a friend
67 Employee Reviews Back to all reviews
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    rewarding work

    Direct Support Professional (Current Employee)
    Morgantown, WV

    ProsVery rewarding helping people live their lives. Fairly flexible schedule, most of the time you work in a laid back environment at the persons home and just hang out with the people you care for and help them along. Some compensation for mileage when using your own vehichle.

    Conssome of the people can be quite challenging. not a whole lot of room to advance. pay is not that well.

    Yes, I would recommend this company to a friend

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    INCREDIBLE team of dedicated, committed employees serving inspiring individuals across the country.

    Talent Manager (Current Employee)
    Boston, MA

    ProsI truly hope to retire from TMN, I love my job and the people I work with. The best part of working here is the mission - to serve, serve well, and serve more - our consumers are inspiring and tie us back every day to why we work here. We have such amazingly loyal and dedicated employees - makes me so proud to say I work here. I've only been here for a year & a half, but I am constantly impressed by how many of our employees have been here 24, 16, 28 years... and on and on, often I am the least-tenured person in a meeting, that doesn't happen in a lot of places.

    ConsSome of our jobs are the "toughest job you'll ever love!" I embrace how rewarding our environment can be, but it can be challenging with the scale of what we do and the limited resources we have.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    The MENTOR Network can be unorganized but is a great way to get experience fresh out of undergrad.

    Therapeutic Staff Support (Current Employee)
    Philadelphia, PA

    ProsI appreciate that you only need a Bachelor's degree to qualify to work here. I am able to gain experience without needing any. You can negotiate your rate, so I'm happy to say I am making $15.75 right out of school. It's also nice to be able to make your own schedule.

    ConsThe income isn't taxed so that could be a hassle when doing your taxes at the end of the year. There are no medical benefits, time off or sick days. While I make my own schedule, I was only given 10 hours a week which I cannot go over or under. I like the pay rate, but I still don't get many hours.

    Yes, I would recommend this company to a friend

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    "Disappointing"

    DSP (Current Employee)
    Klamath Falls, OR

    ProsWorking with the people we serve, their families and dedicated DSP make going to work a wonderful experience.

    ConsThe company has a wonderful mission statement that would impress anyone that had never heard of them. Those of us that have know this to be untrue. Management will hire anyone and "weed out those not suited for the work" later which puts a huge burden on the other staff and also jeopardizes the health and safety of the people we serve. Upper management promotes people to lower management positions that are grossly under qualified so they do not have to pay a reasonable wage. Staff concerns are ignored and going up the chain of command is frowned upon internally.

    Advice to Senior ManagementMentor needs less "corporate" management. More funds would then be available to hire qualified people to work and lead those who work directly with the people we serve. The disconnect between those of us that are actually providing the care and services to the people we serve and upper management/corporate is like the Grand Canyon. It appears that Mentor is all about funding the bank accounts of the suits and not the care of the people we are suppose to be supporting. We have a new CEO, maybe he will make the appropriate changes. It appears that management in my region has opinion's similar to mine based on other reviews.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    worst place ever

    Coordinator (Current Employee)

    ProsOffice is BEAUTIFUL! Huge cubicles, brand new monitors, computers and everything else. Across from the Southdale Center, whatever you want for lunch is within walking distance, as is Macy's.

    Consimpossible deadlines, perpetually short staffed, unfair pay, demanding, mandatory over time (unpaid overtime for salaried positions), unapproved vacation time, unreasonable expectations, unbelievable turnover, ZERO down time, systems are not for residential billing and everything has a work-around. It is just terrible and is now moving to Boston. Great.

    Advice to Senior ManagementShut down.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    DSP at Mentor Network and can't wait to get out!

    DSP (Current Employee)

    ProsClients are awesome; I work at a day program so the hours are nice, and weekends off.

    ConsWay WAY too much work for so little pay; Inconsistent and unreliable management; Zero flexibility with hours or option for more hours (my schedule is only 25 hr/week)

    Advice to Senior ManagementTreat your DSPs AND CONSUMERS as if you actually value and appreciate them. WE are the ones doing all the hard work with he consumers! I live in a very very HCOL area and am paid less than your average fast food worker! I'm not expecting loads of money for a job that hired me without even interviewing me and has virtually no requirements. But when you expect me to change adult diapers all day and clean up after consumers and wash dishes, mop, and take out trash...all while watching my consumers...it's a bit much. Consumers are the ones that get shafted by putting so much work onto DSPs, and by having such a high turnaround in employees. I cannot engage my consumers when I'm constantly busy with cleaning or watching other people's consumers because we are severely understaffed and running higher ratios than allowed by licensing. Our program okayed a DSP to transfer to another location without hiring her replacement. Sure, why not, it has zero effect on THEM! Meanwhile it's the DSPs who have to pick up the slack. This is a FOR PROFIT company, so why so little pay? Is upper management is getting equally stiffed? I highly doubt it!

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Ive worked there for 3 years

    Anonymous Employee (Current Employee)

    ProsThey do try to give you the hours and location you want

    ConsThe pay should be more for every thing you do and they dont give raises

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    There has to be more

    Anonymous Employee (Current Employee)

    ProsGreat mission, great co workers that care, great skills training at an entry level

    Consit is all a NUMBER games and what are profitable for people and not what is needed for the people.

    Advice to Senior ManagementGET ORGANIZED ALL AROUND. Thriving business dont work like this

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    2 people found this helpful  

    Great growth potential!

    AR Coordinator (Current Employee)
    North Andover, MA

    ProsGreat people to work with and there is opportunity to grow. The duties involving your job keep you busy all day long each day! Comprehensive pay and 401K is offered.

    ConsTerrible health benefits and no merit increase (for now). Depending on your role, the job might seem repetitive and stale.

    Advice to Senior ManagementPlease offer some more incentive to try and be the best employee you can be.

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    Mentor executives should be ashamed of themselves!!!

    Anonymous Employee (Current Employee)

    ProsThere are no longer any pros.

    ConsExecutives only care about the money and it is all they talk about. Never any talk or trainings that benefit their consumers. You can work at Mentor for 30 years and another person newly hired in doing the same job will make the same money. There is no reward for loyalty. No raises in 7 years!!!! Extremely unorganized!!!! The company policies conveniently change to fit their personal needs. Employees are treated with no respect. You are expected to work 12 to 18 hour days in some positions and paid a flat salary for all your hard work. Caseloads continue to get higher and higher so they can give their executives raises and bonuses and the he'll with the employees and consumers. Benefits are terrible and continue to get worse. Not sure how they have managed to stay in business.

    Advice to Senior ManagementTreat your employees better. Reward your good employees!!! Show at least a little bit of caring towards your consumers and employees. Stop increasing caseloads so your employees can give the consumers the care they deserve and are entitled to. You need to raise the bar on what you determine is acceptable care. There is a HUGE disconnect between the worker bees and the executives and it is so obvious with all your unreasonable expectations. STOP working your salaried employees to death.

    No, I would not recommend this company to a friend

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The MENTOR Network – Why Work for Us?

The MENTOR Network is one of shared values and resources. We are an organization offering those who work with us and those we serve the benefits of a strong national structure. Tying The Network together is a… Full Overview

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