The Pantry Reviews

Updated August 16, 2014
Updated August 16, 2014
63 Reviews
2.1
63 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Pantry President & CEO Dennis G. Hatchell
Dennis G. Hatchell
20 Ratings

Review Highlights

Pros
  • This job is very fulfilling and offers opportunity for advancement (in 3 reviews)

  • Decent pay, and had I personally had a great District Manager and Regional Sales Director (in 3 reviews)


Cons
  • long hours because employees only get 25 part time (in 6 reviews)

  • It seems that upper management does not have a clear strategy or the strategy is always changing (in 3 reviews)

More Highlights

15 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Careless

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Assistant Manager  in  Mims, FL
    Current Employee - Lead Assistant Manager in Mims, FL

    I have been working at The Pantry full-time for more than 3 years

    Pros

    I really love my customers. Each Kangaroo you go in seems like a family. The relationships between customers and employees are awesome.

    Cons

    This company does not care about anyone. They lose a ton of awesome employees because they throw you around to different stores and do not give an option of wanting to transfer. The part-time hours suck. Management is all over the place. Seems like the District MGR and Regional MGR do not care about lower level employees. Too much is expected and not enough praise.

    Advice to ManagementAdvice

    A choice should be given before you transfer an employee. Treat good employees with respect and keep them happy.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Horrible and inhumane

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at The Pantry part-time for more than 3 years

    Pros

    Only for the desperate. Pantry expects to give low hours but for your job to be your priority.

    Cons

    Single coverage, low pay, no appreciation (but they will "write you up" for things you haven't been told to do). Revolving door for most employees. The Pantry cares only about having "warm bodies." Really good workers are treated the same as terrible workers. If you try to get a raise, be prepared to get fired!

    Advice to ManagementAdvice

    You have some really good people who are ignored. Stop expecting every employee to be good at EVERYTHING.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    not good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Pantry

    Pros

    benefits, company car,company phone

    Cons

    wont you to work 7/24

    Advice to ManagementAdvice

    good ol buddy system

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Worst place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at The Pantry full-time for more than a year

    Pros

    1500 locations on east coast

    Cons

    pay is miserable at best
    lack of caring from district managers and higher ups
    hours suck
    store managment busts there butts to make stors better only to be belittled for not doing enough
    Distract managers will "throw managers under bus" when ever they feel like it
    High turnaround in employment

    Advice to ManagementAdvice

    never

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Total lack of caring for anyone except shareholders, customers bedamned.benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Pantry full-time for more than 8 years

    Pros

    Benefits for mgmt team. Weekend off and vacations time IF you can work it in with your labor guidelines.

    Cons

    Very long hours, always short handed due to labor constraints. Employees want to do a good job, and work in a clean organized store. We feel frustrated in having too give something up for "making labor". NO communication from support center, we seem to find things out after the fact. New monthly promotions always wrong 1st day or 2.

    Advice to ManagementAdvice

    Go into other convenience store and see what is working for them. Copy that, don't just give us the less expensive version. Pay and part time hours and raises for new hires are all bad. Full timers with insurance take on a more this is my store attitude than a tired part timer trying to juggle 2 jobs.
    Large stores need to be run differently than low volume.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Ineffective, disorganized, and unstable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Developer  in  Cary, NC
    Former Employee - Developer in Cary, NC

    I worked at The Pantry full-time for more than 5 years

    Pros

    Most people are cordial; Some of the IT projects are interesting; Health insurance costs are modest for mediocre coverage

    Cons

    HR cannot be trusted; Legal dept exists only to make sure managers are protected from their abuses (like forcing employees to work off the clock); Most ineffective IT group I have ever worked for; Took 8 years to upgrade their ERP system and still can't track costs to the item level; Installed multimillion dollar fuel pricing system that resulted in the worst fuel sales in company history; Installed multimillion dollar time clock system that doesn't work; Took several years to install POS that works in only half the stores; Also they only pay lip service to SARBOX controls (audit nightmare); Management doesn't listen to nor do they care about the employees; Bad employees and managers are often protected by legal team- Innovation is discouraged

    Advice to ManagementAdvice

    IT management needs to be completely removed; Senior HR management needs to be completely turned over - Biggest need is to listen to the employees!!!!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Avoid at all cost

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Gainesville, FL
    Current Employee - Store Manager in Gainesville, FL

    I have been working at The Pantry full-time for more than 3 years

    Pros

    No education required for advancement

    Cons

    ... No education required for advancement

    Advice to ManagementAdvice

    Set real world standards for hiring management

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Poor Consideration of Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Clerk  in  Fayetteville, NC
    Former Employee - Clerk in Fayetteville, NC

    I worked at The Pantry part-time for less than a year

    Pros

    Meet Diverse Group of Customers, Free Fountain Drinks

    Cons

    Poor pay, no benefits, lack of hours, overworked and underappreciated

    Advice to ManagementAdvice

    Appreciate your employees better and you'll have less turnover.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Lack of structure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Cary, NC
    Current Employee - Anonymous Employee in Cary, NC

    I have been working at The Pantry full-time for more than a year

    Pros

    Filled a void between jobs until I was able to find some that better suited my skill sets.

    Cons

    Poor leadership. IT dictates to the BU. No adherence to dates and/or timelines. Good old boys club is in full effect. Wrong people in the wrong positions.

    Advice to ManagementAdvice

    Clean house and get rid of the useless layers of management. Their poor and ineffective management styles are costing the company MILLIONS of dollars.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Talented? Don't work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - District Manager  in  Raleigh, NC
    Current Employee - District Manager in Raleigh, NC

    I have been working at The Pantry full-time for less than a year

    Pros

    The new President seems nice, but knows nothing about how to run this company

    Cons

    I work in the corporate region, one of the company's best District Manager's went on vacation, came back, went out on illness and coincidentally did not have a job anymore. I was told about another District Manager that worked in Sanford that had a family illness and never came back. It seems like they treat the low performing talent the best and do everything they can to get rid of talent. My boss is an *** kissing corporate person who is dating the human resource manager, so there is nothing he can do wrong. Everyone at corp seems afraid of him and let him do whatever he wants.

    Advice to ManagementAdvice

    Upper Management seems really nice but are completely unaware of why they are losing great talent, look no further than the person that leads the corporate area.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

Worked for The Pantry? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.