The Pantry

  www.thepantry.com
  www.thepantry.com

The Pantry Reviews

Updated November 7, 2014
Updated November 7, 2014
67 Reviews
2.1
67 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Pantry President & CEO Dennis G. Hatchell
Dennis G. Hatchell
21 Ratings

Review Highlights

Pros
  • This job is very fulfilling and offers opportunity for advancement (in 3 reviews)

  • It's a job and you get paid weekly (in 4 reviews)


Cons
  • long hours because employees only get 25 part time (in 6 reviews)

  • Underpaid, impossible to find decent employees that want part time, very small labor hours given to employees, rude customers, no personal life (in 4 reviews)

More Highlights

19 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    good and bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SSA in Kinston, NC
    Former Employee - SSA in Kinston, NC

    I worked at The Pantry part-time (more than an year)

    Pros

    room for growth, many locations, flexible hours and you can go to school and work at a location. in a lot of cities.

    Cons

    not everyone works under the same rules, single coverage, robberies, not a lot of training. you are on your own, basically

    Advice to ManagementAdvice

    managers and district managers should at least know as much as the employees about how to operate a register. Different rules for different employees. low morale. Our old district manager had an interest in our stores and she kept the team in good spirits. We don't have anyone at this time.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    horrible workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Sales Manager in Sanford, NC
    Current Employee - Store Sales Manager in Sanford, NC

    I have been working at The Pantry full-time (more than 3 years)

    Pros

    customer interaction daily. paid weekly.

    Cons

    the corporate people are too far removed from the reality of day to day operations. They lose good managers because they expect them to be a cashier most of the day due to cuts in labor. work/life balance is horrible, company doesn't want overtime and only one who is salary is manager. Good employees are hard to find at minimum wage, and only offer parttime.

    Doesn't Recommend
    No opinion of CEO
  3. 1 person found this helpful  

    Not a positive experience. Leadership lacking.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Cary, NC
    Former Employee - Anonymous Employee in Cary, NC

    I worked at The Pantry full-time (more than an year)

    Pros

    Some great people work here. Very positive change with the hiring of Dennis Hatchell and CIO change. Nice office in Cary with a great location.

    Cons

    some departments are Toxic which makes for a toxic environment. Quite a bit of internal strife which becomes personal when some don't get there way. I was like working with school yard bullies at times. Pay, benefits and growth opportunities are lacking. Inter-departmental battles are the norm.

    Advice to ManagementAdvice

    Reel in the personalities to right the ship. The interdepartmental struggles squash morale and sabotage project delivery.

    Doesn't Recommend
    No opinion of CEO
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  5. 2 people found this helpful  

    You will be frustrated frequently working at The Pantry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Pantry full-time (more than 3 years)

    Pros

    The office in Cary is extremely clean, nice and new and the atmosphere is friendly. The free drinks, and free merchandise samples, are a great benefit. Depending on the department pay is competitive. The company is lean, which allows the employees to take on more responsibility and get a lot more broad experience as well as a significant amount of face to face time with upper management. Also it seems positions are always coming open because people are always leaving.

    Cons

    There is no women in Vice President roles, or women executive leaders.The corporate office runs really lean in a lot of departments. The Pantry rarely promotes within and fills most roles using external candidates. The company doesn't do a great job with developing the pool of inner talent and developing succession plans. The Pantry is a revolving door for Senior Management. It seems every year bonuses, department G&A budgets get significantly smaller. Most corporate support center employees don't get a bonus. Benefits are not great, they make you wait a year to enroll in 401k and company match.

    Advice to ManagementAdvice

    The Pantry should look at the employees (store associates not just corporate employees) as an asset to be maximized. Cutting labor at the store may be a good strategy for a quick boost of profits but this strategy in the long run will kill the Pantry. Turn over will continue to soar and the company will never grow or fight off competitors if The Pantry doesn't change how it does business. At the end of the day you can put all the expensive equipment and programs into a store but if you don't hire and keep hardworking motivated associates that see value in their job you will continue to have poor execution and a continue to offer a poor customer experience. As competition increases Quick Trip and WaWa are going to win every time because they deliver a better customer experience and that drives customer loyalty. .

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    No financial stability allowed!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Assistant Manager
    Current Employee - Lead Assistant Manager

    I have been working at The Pantry full-time (more than an year)

    Pros

    It's a job, but not a career.

    Cons

    Everything else. The pay sucks the hours suck they hire to many people for low pay then force them to work under 28 hours, so turn around is extremely high!!! They really don't care about there employees.

    Advice to ManagementAdvice

    Raise salaries and limit part time employees. Focus on full time people who what to work. Mapco pays $11.50 to start kangaroo pay $7.25 to start then pretty much no raises.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    It was a roller coaster ride.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Raleigh, NC
    Former Employee - Anonymous Employee in Raleigh, NC

    I worked at The Pantry full-time (more than 3 years)

    Pros

    The best part was the quality friends I met who were committed to making the company a success. They worked very hard.

    Cons

    The company leadership could not make a decision and stick with it. The financial condition of the company limited options.

    Advice to ManagementAdvice

    Make better decisions so that your employees have more confidence in the future.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    TERRIBLE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Mays Chapel, MD
    Former Employee - Store Manager in Mays Chapel, MD

    I worked at The Pantry full-time (more than 5 years)

    Pros

    always hiring. Benefits offered, including paid time off.

    Cons

    No management consistency. No support. Extra human feats required.

    Advice to ManagementAdvice

    Start caring about your employees.

    Doesn't Recommend
  9.  

    Too many negative personalities and too much interdepartmental conflict.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior BSA in Cary, NC
    Former Employee - Senior BSA in Cary, NC

    I worked at The Pantry full-time (more than an year)

    Pros

    A patriotic company that proudly supports our troops. The company has great brand recognition and fuel prices

    Cons

    Projects are never ending and there is tremendous chaos. Chaos is due to people being in the wrong position or having been in the same position so long that change is viewed as a threat. Many good employees left the company because there was no career growth or management support.

    Advice to ManagementAdvice

    Shuffle jobs and consolidate corporate operations. The two sites function as separate companies which results in the never ending projects and chaos.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    sad company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Pantry

    Pros

    free coffee and fountain drinks

    Cons

    work like slaves
    company has no compassion towards employees

    Advice to ManagementAdvice

    Act like employees matter

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Started out fine until new management...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Cashier in Hope Mills, NC
    Current Employee - Associate Cashier in Hope Mills, NC

    I have been working at The Pantry part-time (more than an year)

    Pros

    started out fulltime...started out good

    Cons

    no raise. PT. no break. management treats us like idiots. hires management from outside.

    Advice to ManagementAdvice

    IF YOU WANT RESPECT GIVE IT. DONT TELL SOMEONE THEY'LL GET A PROMO AND THEN HIRE SOME NONEXPIRENCED KID!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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