The Pantry Reviews

Updated July 14, 2015
22 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
Employment Status

Reset
2.0
Rating Trends
Recommend to a friend
Approve of CEO
The Pantry President & CEO Dennis G. Hatchell
Dennis G. Hatchell
6 Ratings

Pros
  • Paid weekly, meet cool customers/coworkers/managers from other stores (in 4 reviews)

  • Decent pay, and had I personally had a great District Manager and Regional Sales Director (in 3 reviews)

Cons
  • long hours because employees only get 25 part time (in 6 reviews)

  • Underpaid, impossible to find decent employees that want part time, very small labor hours given to employees, rude customers, no personal life (in 4 reviews)

More Pros and Cons

22 Employee Reviews

Sort: Popular Rating Date
  1. No Direction

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cary, NC
    Current Employee - Anonymous Employee in Cary, NC

    I have been working at The Pantry full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great team members that work well together.

    Cons

    No direction or very little direction that changes on a whim that waste resources and money. Good 'ole boys club culture. If you are in the club you will be promoted outside of your experience or education to higher positions in the company.

    Advice to Management

    Realize that culture, technology, benefits and pay need to keep up with the current requirements.


  2. Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management in Cary, NC
    Former Employee - Management in Cary, NC

    I worked at The Pantry

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great for allowing new ideas

    Cons

    No appreciation for good employees that produced great outcomes. right to work state and management will fire you "just because" regardless of your impaction the company's overall bottom line. I would stay away from this company

    Advice to Management

    Make sure action taken toward employees is truly reflective of their individual performance


  3. Great people but company is not organized

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Pantry

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Great people and nice working environment

    Cons

    No room for growth, lack of career path planning, unorganized and overall company has poor communication.

    Advice to Management

    Invest in your people and improving their skills.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. good and bad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SSA in Kinston, NC
    Former Employee - SSA in Kinston, NC

    I worked at The Pantry part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    room for growth, many locations, flexible hours and you can go to school and work at a location. in a lot of cities.

    Cons

    not everyone works under the same rules, single coverage, robberies, not a lot of training. you are on your own, basically

    Advice to Management

    managers and district managers should at least know as much as the employees about how to operate a register. Different rules for different employees. low morale. Our old district manager had an interest in our stores and she kept the team in good spirits. We don't have anyone at this time.


  6. Helpful (2)

    horrible workplace

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Sales Manager in Sanford, NC
    Current Employee - Store Sales Manager in Sanford, NC

    I have been working at The Pantry full-time (More than 3 years)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    customer interaction daily. paid weekly.

    Cons

    the corporate people are too far removed from the reality of day to day operations. They lose good managers because they expect them to be a cashier most of the day due to cuts in labor. work/life balance is horrible, company doesn't want overtime and only one who is salary is manager. Good employees are hard to find at minimum wage, and only offer parttime.


  7. Helpful (2)

    Not a positive experience. Leadership lacking.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cary, NC
    Former Employee - Anonymous Employee in Cary, NC

    I worked at The Pantry full-time (More than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Some great people work here. Very positive change with the hiring of Dennis Hatchell and CIO change. Nice office in Cary with a great location.

    Cons

    some departments are Toxic which makes for a toxic environment. Quite a bit of internal strife which becomes personal when some don't get there way. I was like working with school yard bullies at times. Pay, benefits and growth opportunities are lacking. Inter-departmental battles are the norm.

    Advice to Management

    Reel in the personalities to right the ship. The interdepartmental struggles squash morale and sabotage project delivery.


  8. Helpful (3)

    You will be frustrated frequently working at The Pantry

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Pantry full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    The office in Cary is extremely clean, nice and new and the atmosphere is friendly. The free drinks, and free merchandise samples, are a great benefit. Depending on the department pay is competitive. The company is lean, which allows the employees to take on more responsibility and get a lot more broad experience as well as a significant amount of face to face time with upper management. Also it seems positions are always coming open because people are always leaving.

    Cons

    There is no women in Vice President roles, or women executive leaders.The corporate office runs really lean in a lot of departments. The Pantry rarely promotes within and fills most roles using external candidates. The company doesn't do a great job with developing the pool of inner talent and developing succession plans. The Pantry is a revolving door for Senior Management. It seems every year bonuses, department G&A budgets get significantly smaller. Most corporate support center employees don't get a bonus. Benefits are not great, they make you wait a year to enroll in 401k and company match.

    Advice to Management

    The Pantry should look at the employees (store associates not just corporate employees) as an asset to be maximized. Cutting labor at the store may be a good strategy for a quick boost of profits but this strategy in the long run will kill the Pantry. Turn over will continue to soar and the company will never grow or fight off competitors if The Pantry doesn't change how it does business. At the end of the day you can put all the expensive equipment and programs into a store but if you don't hire and keep hardworking motivated associates that see value in their job you will continue to have poor execution and a continue to offer a poor customer experience. As competition increases Quick Trip and WaWa are going to win every time because they deliver a better customer experience and that drives customer loyalty. .


  9. No financial stability allowed!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Assistant Manager
    Current Employee - Lead Assistant Manager

    I have been working at The Pantry full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It's a job, but not a career.

    Cons

    Everything else. The pay sucks the hours suck they hire to many people for low pay then force them to work under 28 hours, so turn around is extremely high!!! They really don't care about there employees.

    Advice to Management

    Raise salaries and limit part time employees. Focus on full time people who what to work. Mapco pays $11.50 to start kangaroo pay $7.25 to start then pretty much no raises.


  10. Helpful (1)

    It was a roller coaster ride.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Raleigh, NC
    Former Employee - Anonymous Employee in Raleigh, NC

    I worked at The Pantry full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The best part was the quality friends I met who were committed to making the company a success. They worked very hard.

    Cons

    The company leadership could not make a decision and stick with it. The financial condition of the company limited options.

    Advice to Management

    Make better decisions so that your employees have more confidence in the future.


  11. TERRIBLE

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Mays Chapel, MD
    Former Employee - Store Manager in Mays Chapel, MD

    I worked at The Pantry full-time (More than 5 years)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    always hiring. Benefits offered, including paid time off.

    Cons

    No management consistency. No support. Extra human feats required.

    Advice to Management

    Start caring about your employees.



Showing 22 of 90 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.