The Pantry Reviews

Updated July 23, 2014
Updated July 23, 2014
61 Reviews

2.1
61 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Pantry President & CEO Dennis G. Hatchell
Dennis G. Hatchell
20 Ratings

Review Highlights

Pros
  • This job is very fulfilling and offers opportunity for advancement (in 3 reviews)

  • Decent pay, and had I personally had a great District Manager and Regional Sales Director (in 3 reviews)


Cons
  • long hours because employees only get 25 part time (in 6 reviews)

  • It seems that upper management does not have a clear strategy or the strategy is always changing (in 3 reviews)

More Highlights

14 Employee Reviews Back to all reviews

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  1.  

    Store sales manger; promoted from 3rd shift to assistant mgr to store manager in one year.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Sales Manager  in  Concord, NC
    Current Employee - Store Sales Manager in Concord, NC

    I have been working at The Pantry full-time for more than 3 years

    Pros

    Decent pay, and had I personally had a great District Manager and Regional Sales Director. Once you had a good team the store basically ran itself. Fairly simple expectations from corporate. Great comradery with other managers.

    Cons

    Finding and training a good team is extremely hard; not many "great" employees are lining up to work at a gas station. Long hours, the norm is about fifty but it was not uncommon to work up to seventy and sometimes not get a day off for multiple weeks. Sometimes corporate would have a "great idea" that they would hand down unfinished or completely broken and leave the stores to sort out the mess.

    Advice to ManagementAdvice

    Promote the good people quickly before they get away. Adopt a small floating cashier/sales team for each district that include 1 or 2 floating assistant managers, to cover when the inevitable call outs or no-notice terminations take place.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Store Manager

    Former Employee - Store Manager  in  Jacksonville, FL
    Former Employee - Store Manager in Jacksonville, FL

    I worked at The Pantry full-time for more than 10 years

    Pros

    you are paid weekly and they have over 1500 locations thru multiple states

    Cons

    No long term employee loyalty

    Advice to ManagementAdvice

    focus on the employees who have worked for the company for numerous years instead of hiring part time employees so you can offer less pay and no benefits.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    to much risk, not enough pay!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Pantry

    Pros

    co-workers, free coffee, nice people

    Cons

    getting robbied. not pay worth getting shot over!

    Advice to ManagementAdvice

    make sure there 2 people on each shift!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Assistant Store Manager

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Pantry

    Pros

    good work flexible hour nice co worker

    Cons

    work hard no break time

    Advice to ManagementAdvice

    approach if you work hard and smart

  6.  

    ok but not in management

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager  in  Dorchester, SC
    Former Employee - Assistant Manager in Dorchester, SC

    I worked at The Pantry full-time for more than 8 years

    Pros

    Pay is Great!! vacation time is wonder!!

    Cons

    Mangement is so time consuming!!

    Doesn't Recommend
    No opinion of CEO
  7.  

    Average Corporate world Job. High Stress.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Raleigh, NC
    Current Employee - Store Manager in Raleigh, NC

    I have been working at The Pantry full-time for more than a year

    Pros

    Great opporotunity to meet customers and create relationships.

    Cons

    Upper management isn't worried about people under them.

    Advice to ManagementAdvice

    Care about your employees

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Corporate Office Employee Underpayment Is This Company's Policy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Cary, NC
    Former Employee - Anonymous Employee in Cary, NC

    I worked at The Pantry full-time for more than a year

    Pros

    The organization's flexibility of working with your work -life schedule.
    Openess to accept new ideas as well as implementation of those ideas. The company's processes and procedures are outdated and they now realize to remain competive they must incorporate a higher caliber employee.
    Overall respectfull work enviroment especially now that a new CEO has arrived.

    Cons

    The company makes it a practice to under pay/compensate their employees regardless of performance. If you are thinking about becoming a part of this organization negotiate salary, benefits, and vacation upfront.
    Software, policy, practices, and procdeures are outdated even though now there are trying to come into the present.
    A lot of the managment aren't as knowledgable in their field as they should be.
    The company handbook is too open ended. Alot is left to managerial discretion which opens the company to neopotism or favortism issues.

    Advice to ManagementAdvice

    Fairly compensate your employees to retain your talent versus talented individuals using this organization as a temporary lay over until something better comes along.
    Human Resources needs to create a real handbook and don't leave so much up to managerial discretion.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Lots of work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager  in  Jackson, MS
    Former Employee - Assistant Manager in Jackson, MS

    I worked at The Pantry full-time for less than a year

    Pros

    You can get plenty of hours due to the fact that most employee's do not show up to work

    Cons

    you can never plan your life, people do not show up or show up late and leave you stuck

    Advice to ManagementAdvice

    hire people that care and not bodies to fill a store with employee's

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Its what you make of it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Hilton Head Island, SC
    Current Employee - Store Manager in Hilton Head Island, SC

    I have been working at The Pantry full-time for more than a year

    Pros

    You have your own store.
    Hire your own staff.
    Have nights and weekends off if you are staffed.
    Great guest relations with the locals

    Cons

    On call 24 hours.
    Long hours until you get situated.
    Corporate scrutiny

    Advice to ManagementAdvice

    If you can take it and keep going you'll do well.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    store level interaction with customers is good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Store Manager  in  Raleigh, NC
    Current Employee - Store Manager in Raleigh, NC

    I have been working at The Pantry

    Pros

    they have a good opportunity for advancement
    basically you are in control of your own store
    if you enjoy working with the public its great

    Cons

    too much "fat" in upper management
    too much emphasis is placed on selling their promotional items "bundles"
    hours of operation should be re-worked (open too late with minimal coverage)

    Advice to ManagementAdvice

    the concept of fast, friendly and clean stores is great!....but, you need to have fewer corporate employees to allow for more coverage in the stores where the money is made

    Approves of CEO

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