The SCOOTER Store Reviews

Current Employee – been working at The SCOOTER Store

Pros – No cold calling. 40 hours a week. Semi-steady paycheck

Cons – Pay cuts for tenured employees.
Benefit cuts for everyone.
New payment plan that sets most up for failure.
No loyalty to long term employees.
Anyone in the Sales Dept that has been there more than 2 years has seen at least 1 pay cut.

Advice to Senior Management – Go back to the Core Ideologies. This company used to be fun and a great place to work. Now anyone that has been there more than 2 years is looking to get out.
Reevaluate the comp plan for the sales staff. Facts are facts you are setting your employees up to fail.
You should appreciate the employees that have stuck with you through everything, FBI investigation, Medicare price cuts, employee pay cuts etc... Instead you just continue to push them to the breaking point.

No, I would not recommend this company to a friend

Current Employee – been working at The SCOOTER Store full-time for more than 7 years

Pros – 40 hour work week, no overtime required. Nice location

Cons – Horrible technology, all systems are outdated etc. No benefits, no raises, low pay

Advice to Senior Management – Downsize the company, streamline

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at The SCOOTER Store

Pros – team structure. Room to advance

Cons – not the place for you if you are squeamish about bending the facts to fit a sale

Advice to Senior Management – Change would need to come from the top, be honest, this is sales. You aren't in it for the people you say you are improving the lives of.

No, I would not recommend this company to a friend

Former Employee – worked at The SCOOTER Store

Pros – Used to be a good place before they stopped following their own Core Ideologies. You used to get praised for a job well done, now you can reach a phenomenal achievement and you don't hear a word.

Cons – Hours, high pressure sales tactics, high pressure requirements for referrals, Senior Management not listening to your ideas regarding much needed training, company doesn't care for their customers any longer as all they care about is numbers and getting deliveries completed. Service for customers takes a back seat to new deliveries. Unfair salaries across the board for like positions. Pressure pressure pressure for sales, referrals, deliveries, compliance (what a joke).

Advice to Senior Management – Don't forget who brought you to the dance. Employees who gave years of dedicated service are treated like crap and are disposable. FOLLOW YOUR OWN CORE IDEOLOGIES THAT YOU ARE SO PROUD OF. You talk a good game.....you just don't practice what you preach. Senior Management is a joke.

No, I would not recommend this company to a friend

Current Employee – been working at The SCOOTER Store

Pros – Medical Benefits, hours and there are some wonderful people that do work there.

Cons – Owner does not know what is happening to the company. Do the right thing has gone out the window along with treating each other with respect

Advice to Senior Management – Open your eyes or the company is going to fail eventually. The turn over of nurses is awful due to the way they are treated and no one notices or cares.

Former Employee – worked at The SCOOTER Store

Pros – Knowing that customers that really need help gaining independence to stay home and get around is uplifting. Receiving feedback from the customer's thanking us is awesome.

Cons – Because it is a sales based business, the long days, less flexability on the job and the increased stress on employees to produce is now the norm.

Advice to Senior Management – Get in touch more with employees and their concerns and needs, both personal and professionally. The indians are restless and you don't even realize it.

No, I would not recommend this company to a friend

Current Employee – been working at The SCOOTER Store

Pros – The opportunity to help people is motivating in itself, however,..... It used to be a wonderful place to work.

Cons – the micro-managment and absurdities of some of the internal policies has become a hinderance in being effective to helping our customers. WE have rules that change daily, we are doing a poor job of communicating with the doctor offices. We have taken on an attitude of "it is what it is", rather than being proactive in trying to regain the trust and respect in the industry.

Daily, we are seeing more and more physicians who outright refuse to cooperate or work with us. Management has turned a blind eye on that situation, and has openly reduced staff in the outer markets, where the public relations and marketing are so vitally important. We fired out ourside sales staff. That decision seems to be shortsided and reckless.

The frustrations and anger of the physician offices are simply not being heard.

As for company loyalty and job security, it is a joke. Upper managment still holds to the premise that the scooter store is the best place to work. They are not seeing a real picture. The working ranks are continually being pushed, badgered, coerced and harrassed to perform at levels which are both unattainable and unrealistic.. The management style is subjective at best, and upper management has tried to implement "objective" measurable goals. But in doing so, they have taken away the human factor and are forcing us to be "robots" who all sound and act like drones. It is humiliating and demoralizing.

The current "ranking" system for Mobility Consultants and Physician Specialists is grossly unfair, and evaluation levels are not consistent. Some people are being held at higher quotas than others, based on favoritism and nebutism. When conforted by that question, I was told it was based on "how effective we are at our jobs" Many of us, if we are older (over 50) are being held to higher standards (ie higher quotas), and if we fall short of those goals, are being "managed performanced" out of a job. There is much skepticism and distrust of management and their attempt to levelize the employment field.

The level and quality of training for newly hired employees is marginal, at best, yet those newly hired staff are being compensated at the same level (or higher) of those who have better skills, more seniority, and better work ethics. Not to mention better communication skills, better understanding of customer needs and better critical thinking skills.

Managbement is promoting employees from within, albeit family members, brother-in-law situations, rather than promoting based on merit and skills.

Unfortunately, many people like myself, are forced to stay because of age and economic constraints. I have been with the company almost 7 years. Single parent, bills to pay. I no longer enjoy my company. Up until the past two years, I would have been the first to sing praises of how much i enjoyed my position and job. Now, I am embarrassed to tell doctors offices where I work.

I am not a negative person by nature. The sad reality is that I no longer trust my company. And it hurts me to see the path that The Scooter Store is taking. I suppose it is indeed a Brave New World.

Thank you for giving me an opportunity to express my concerns.
Ill probably be fired for writing this.

Advice to Senior Management – Please take a step back, look at some of the ridiculous rules and policies. Listen to our consittuants... our customers and our doctors... and come up with a plan to become a more concerned and empathetic company. We are, after all, in the business of helping improve the lives of our customers. But we are doing it at the expense of our employees and our reputation. Its sad.

No, I would not recommend this company to a friend

Former Employee – worked at The SCOOTER Store

Pros – Corporate office is fun and upbeat
Lots of celebrations at corporate
Most of the employees are very nice good people

Cons – Outside sales (HRC's) are treated poorly
Compensation structure is horrible
Many of upper management are clueless individuals and only hold their positions because of who they know.
Half of corporate is related, very back hills mentality
In 2009 was rated as one of Fortunes top places to work, but I did not know any HRC who was given a survey.... Hmmm...
HRC's have very limited budgets, yet corporate travels to regional seminars and stay at very nice hotels and eat VERY well.
TRAINED to push power chair sales because of MEDICAID reimbursements.

Advice to Senior Management – You need to appreciate your outside sales force and acknowledge them more often.

No, I would not recommend this company to a friend