The UPS Store

www.theupsstore.com

The UPS Store Reviews

Updated January 6, 2015
Updated January 6, 2015
180 Reviews
3.5
180 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The UPS Store President Tim Davis
Tim Davis
39 Ratings

Review Highlights

Pros
  • I loved the flexible hours and the small staff that I worked with (in 7 reviews)

  • It is a laid back environment during non-holiday seasons and great for college students (in 7 reviews)


Cons
  • Low pay, long boring hours, deal with some interesting people (in 10 reviews)

  • No benefits, not much room to move up without buying the store itself (in 9 reviews)

More Highlights

24 Employee Reviews Back to all reviews

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  1.  

    Work is fairly boring, expected to upsell packing services, materials and higher cost shipping

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Clerk in Bainbridge Island, WA
    Former Employee - Store Clerk in Bainbridge Island, WA

    I worked at The UPS Store part-time (less than an year)

    Pros

    - The hours are very flexible. As long as you request days off in advance you will almost certainly get them
    - The base job is fairly straightforward, even boring sometimes. Some edge-case policies (alcohol, international customs, etc.) need to be constantly remembered though, which may be a problem for people who have trouble multi-tasking in a customer-facing environment
    - Being owned locally can be both good and bad. It's good that the owner was very hands-on and took a personal interest in employee performance. He also provided us with free refreshments from time to time, sometimes even catering services from Subway or Azteca

    Cons

    - The starting pay is abysmal. Raises are granted if you become the go-to employee for a location (the opener/closer) or promote into management. It doesn't help that you will have twenty hours or less per week during most of the year
    - There are zero benefits whatsoever
    - There doesn't appear to be a united best practices, even between stores in the same geographical area. It's basically up to each store manager how to organize paperwork and how certain situations are handled. This can lead to problems if you work at different locations, which can happen often early in your employment
    - Customers can be impatient or have a poor understanding of shipping prices, which can lead to moments where you have to judge your ability to shift their paradigm or simply let them leave. You will be expected to shift their paradigm as often as possible and not doing so will be counted against you
    - Too much ambiguity in regards to what upselling expectations are and what your conditions of employment are. There are no warnings in regards to poor performance, you could simply be let go if you are found wanting
    - A general lack of clear communication from owner/managers to employees

    Advice to ManagementAdvice

    Be extremely explicit in regards to sales expectations. The more ambiguity there is, the more stressful it is for the individual employee. Furthermore, if you have let an employee go, you need to let them know the instant that decision is made. Do not pass the buck or procrastinate, leaving that employee in a holding pattern until they have to pester every manager they know to get an answer.
    I was treated as a second-class citizen when it came to letting me know when I didn't need to come in to work (because of a lack of customers). There were times when I received such a call literally minutes before I arrived, wasting my time and gas. I am not upset that I was let go. I am entirely sure the job was not right for me and vice versa. I am dissatisfied with how I was handled by managers and the owner. I sat for two weeks without being put on the schedule and no one deigned to tell me anything. I spoke to different managers on multiple occasions, and they all claimed ignorance to what was going on. I only finally got an answer when I decided to sent a text to the owner himself. At that point, I received a call from a store manager - as opposed to the ones with which I had worked with often, with whom I was fairly familiar with - whom I had only worked with briefly to tell me I had been let go because of poor performance.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Fair experience with low pay is a very kind way to describe my employment with this franchised company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at The UPS Store full-time (more than an year)

    Pros

    The store was in a hotel so the atmosphere and professionalism were great. I was included and treated as a department manager and that was great.

    Cons

    The owner made me feel like a pee-on, gave me the leeway to operate in a way that works best for me, then scream at me for doing so. The owner promised bonus' and raises based on sales but reniged and then fired me when I addressed my concerns.

    Advice to ManagementAdvice

    Corporate should mandate something formal in regards to mangers sales bonus.

    Doesn't Recommend
    Approves of CEO
  3.  

    The UPS Store, Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Humble, TX
    Current Employee - Sales Associate in Humble, TX

    I have been working at The UPS Store part-time (more than 3 years)

    Pros

    Flexible Hours.
    OK job if you are in college.
    25% shipping discount
    You gain knowledge about shipping

    Cons

    The job kind of sucks at first, there is a lot of crap that you have to remember and it takes about a little over a month until you feel comfortable with everything.
    Have to be a decent people person, the biggest factor in the success and growth of a store might be the level of customer service you provide.
    You don't just do a few things at UPS stores. The job can be very simple at times but other times there are so many different things you will be required to do. There is shipping stuff, printing, faxing, notary, mailbox, packing a bunch of crap.
    UPS Stores are franchised and individually run, but lot of people confuse UPS Stores being the actual UPS.
    Not a lot of incentive to work hard, unless you work at a store that makes a lot of money.
    If you work under a cool Owner/Manager, the job will suck a lot less.
    Not a job that you want to be at for more than a year.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    My experience was interesting, my boss was rude but employees and clients were nice.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Rochester Hills, MI
    Current Employee - Sales Associate in Rochester Hills, MI

    I have been working at The UPS Store part-time (more than 3 years)

    Pros

    I enjoyed working with the other employees they became very good friends of mine.

    Cons

    My boss was rude and demanding. She blamed her employees for all problems even when not their fault.

    Advice to ManagementAdvice

    Maybe do a background check before letting someone perchase a store.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - "Certified"
    Former Employee - "Certified"

    I worked at The UPS Store full-time (more than 3 years)

    Pros

    I really loved working there when i first started. It is fairly structured and layed back.

    Cons

    After two years and three owners I knew there was a problem.

    Advice to ManagementAdvice

    Keep it in the family or hire young impressionable kids

    Doesn't Recommend
    Negative Outlook
  7.  

    Always behind the curve

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Franchise Consultant
    Former Employee - Franchise Consultant

    I worked at The UPS Store full-time (more than 3 years)

    Pros

    The ability to impact the lives of Franchisees by assisting/coaching them in methodologies attuned to successful sales and operations strategies

    Cons

    Top-down approach that stifles creativity. A lot of UPS alumni holding sway in levels of upper management, who are excellent operators within the paradigm of a global logistics company, but fail to understand the dynamics of a retail environment. Betrothed to business processes, but blind to the ever changing needs of a retail customer (includes Franchisees)

    Advice to ManagementAdvice

    Bring in leaders who are adept in leading Franchise retail organizations. Devise strategies that are ahead of the curve. Adopting and pushing for print in the stores is commendable but you are already 5 years behind industry leaders such as FedEx Office and Staples Print Centers. Playing catch up is essentially futile considering that the Franchisees are not print experts and sometimes do not have the financial and technical wherewithal to commit to such a change, Instead, adopt a strategy that leads the pack, is low-investments and put your weight behind it with ad and marketing dollars.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Package Handler in West Anaheim, CA
    Current Employee - Package Handler in West Anaheim, CA

    I have been working at The UPS Store part-time (more than an year)

    Pros

    Great benefits, safety and overtime.

    Cons

    Pay rate is really low. All of your hard earned money goes to union dues.

    Advice to ManagementAdvice

    Management is full of themselves they treat you like dirt

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Super low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate in El Cerrito, CA
    Former Employee - Associate in El Cerrito, CA

    I worked at The UPS Store full-time (more than an year)

    Pros

    If you're desperate for a job, most likely, you'll get hired.

    Cons

    Pay is barely above minimum wage, responsibilities are extreme, they should be paying double.

    Advice to ManagementAdvice

    If you really want quality employees, pay them accordingly.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10.  

    Long hours and little pay

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The UPS Store part-time (more than 3 years)

    Pros

    Was able to negotiate my days and hours worked

    Cons

    Customers were rude and would call headquarters to report you. Headquarters were constantly giving customers discounts which partially came out of owners pockets.

    Advice to ManagementAdvice

    Headquartes needs to review the royalty structure and what royalties should actually be taken from

  11.  

    Store Clerk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The UPS Store part-time (more than an year)

    Pros

    The boss hiring the store is very rude, incompetent, and probably going senile. Even scares away own customers.

    Cons

    I wouldn't work here for it's not worth it.

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