The UPS Store

www.theupsstore.com
Employer Engaged

The UPS Store Reviews

Updated February 16, 2015
Updated February 16, 2015
69 Reviews
4.0
69 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The UPS Store President Tim Davis
Tim Davis
69 Ratings

Review Highlights

Pros
  • I loved the flexible hours and the small staff that I worked with (in 7 reviews)

  • It is a laid back environment during non-holiday seasons and great for college students (in 7 reviews)


Cons
  • Low pay, long boring hours, deal with some interesting people (in 10 reviews)

  • No benefits, not much room to move up without buying the store itself (in 9 reviews)

More Highlights

69 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Pretty good job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Associate/Certified Packing Expert
    Current Employee - Associate/Certified Packing Expert

    I have been working at The UPS Store

    Pros

    Very flexible hours. Not too repetitive. Good job for a college student. Its a franchise and individually owned so I can go straight to the owner for any issues. Get to interact with MANY customers building relationships with each customer.

    Cons

    No benefits at all. No pay vacation. Really no way to move up in the business.

    Recommends
    Positive Outlook
  2.  

    not a bad job, but not a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Linwood, NJ
    Current Employee - Store Manager in Linwood, NJ

    I have been working at The UPS Store full-time (more than 3 years)

    Pros

    working closely with lots of different small businesses allows you to get your foot in the door for future opportunities.
    the work really isn't all that difficult, but being a retail job you end up dealing with some difficult people.

    Cons

    the stores are franchises, so your results may vary. unless you plan to open your own store, there's very little room for growth.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The UPS Store

    Pros

    Great Company to work for.

    Cons

    Commuting (distance). I lived in Chula Vista.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Fast-paced do-it-all shop.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Sacramento, CA
    Former Employee - Store Manager in Sacramento, CA

    I worked at The UPS Store part-time (more than 3 years)

    Pros

    •Fast-paced
    •Easy to build rapport with customers
    •Learning curve is low, gradual, and steady
    •Some skills can be used later in life

    Cons

    •Always on your feet
    •Chiristmas shipping season is high-stress, high work load
    •MBM (The UPS Stores' customer management system) is dreadfully outdated
    •Still using Windows XP
    •Is a Franchise business
    •Depending on your boss' involvement, underperforming employees may never be removed

    Advice to ManagementAdvice

    •**Reinvent MBM**
    •Move to Windows 8 at minimum
    •Integrate all applications together (iShip, MBM, etc)

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Great job, great environment! Loved helping customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Clarksville, TN
    Former Employee - Store Manager in Clarksville, TN

    I worked at The UPS Store (more than 8 years)

    Pros

    Exciting job, helping clients with their shipping needs.

    Cons

    No room for growth and very little pay.

    Recommends
  7.  

    Very solid transitional job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate in Lakewood, CO
    Former Employee - Customer Service Associate in Lakewood, CO

    I worked at The UPS Store

    Pros

    Getting to interact with customers on a daily basis.
    Flexible hours.
    Overall decent pay for the job position.

    Cons

    During the holiday season it is pure insanity.
    If you have a poor manager, it can be a very rough working environment.

    Advice to ManagementAdvice

    Continue to focus on training of staff with how to deal with certain situations. There are always going to be events that occur that will throw people for a loop. Without proper training a big mistake can be made.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The UPS Store

    Pros

    Great environment. Great boss. Decent pay.

    Cons

    None that I can think of. Id return if offered.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Good job while going to school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The UPS Store

    Pros

    Good hours Sundays and holidays off decent pay

    Cons

    No benefits and not really any opportunity to get promoted.

    Advice to ManagementAdvice

    Be more hands on and visit the store more often.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Good job, especially for a college student

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Carrollton, TX
    Former Employee - Sales Associate in Carrollton, TX

    I worked at The UPS Store part-time (more than a year)

    Pros

    Good customer service experience. Flexible hours are good for college students.

    Cons

    Can be slow at times.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The UPS Store

    Pros

    Easy job as a job can get

    Cons

    Redundant work that is easy

    Advice to ManagementAdvice

    None

    Recommends
    Neutral Outlook
    Approves of CEO

The UPS Store Photos

Work at The UPS Store? Share Your Experiences

The UPS Store

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.