The UPS Store

  www.theupsstore.com
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The UPS Store Reviews

Updated August 13, 2014
Updated August 13, 2014
145 Reviews

3.4
145 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The UPS Store President Tim Davis
Tim Davis
30 Ratings

Review Highlights

Pros
  • I had a great experience at the UPS Store as a part time job during college (in 4 reviews)

  • Laid back atmosphere, lots or free time, lots of F2F interaction if you like that sort of thing (in 6 reviews)


Cons
  • Low pay, long boring hours, deal with some interesting people (in 10 reviews)

  • No benefits as independently owned (in 7 reviews)

More Highlights

49 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Morrisville, NC
    Current Employee - Store Manager in Morrisville, NC

    Pros

    time to yourself
    Customers
    working with few people
    owners

    Cons

    working with few people
    owners sometimes

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    good experience in ups

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Graphic Designer  in  Orlando, FL
    Current Employee - Graphic Designer in Orlando, FL

    Pros

    very nice and clean environment

    Cons

    big challenge is for over seas customer have different language !

    Approves of CEO
  3.  

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Overland Park, KS
    Current Employee - Store Manager in Overland Park, KS

    Pros

    Great company to work for! Learn a lot about logistics and running a small business. Also learn how to interact with people.

    Cons

    It can get stressful at times, especially when there is a rush. Software might be hard to learn at first, but it does get better.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Okay first job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shipping Clerk  in  Fort Worth, TX
    Former Employee - Shipping Clerk in Fort Worth, TX

    Pros

    flexible schedule, basic work, get to know more on shipping practices.

    Cons

    not good if you are looking to grow. Franchise. Depends on the owner if you get the raise or not.

    Advice to ManagementAdvice

    Every store is independent. My boss was good and had no problems with him.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Good first real job

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    All of the individual UPS Stores are owned and operated by franchises so your experience may vary. My experience was generally favorable as the owner of my store was competent and fair. It was better experience than fast food or retail and therefore probably more valuable on a resume, in that the basic business skills you (can) pickup can serve more than flipping patties, chasing grocery carts or stocking shelves would. A good portion of the customers are business owners themselves which encouraged a more professional environment. I would recommend it as a good early/first job. A number of fellow employees were mothers of older children who were starting to wade into the workplace without jumping right in and it seemed to work for them. Obviously all managers are different, so again, YMMV, but they were pretty reasonable about time-off and scheduling.

    Cons

    There isn't much room for promotion beyond manager of the store. Most UPS store owners in my experience are “frenemies” so it's not you could advance beyond the number of other stores your store owner happens to own.

    Also, as with many customer-facing jobs, the customers come in waves. So the job is typically long periods of sheer boredom trying to come up with activities to be productive punctuated by periods of terror trying to service a tsunami of impatient customers that come in all at once.

    Recommends
    Neutral Outlook
  7.  

    Great Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    Pros

    The people that you meet and your coworkers both make the job worthwhile. The work environment is good and supportive when things get busy.

    Cons

    The pay is not as good as some may expect. It's just an average retail pay job. So if you put everything you have into it, you won't be paid as much as you should.

    Advice to ManagementAdvice

    Let the employees under you have more responsibility

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Good company, good people, limited opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Specialist  in  San Diego, TX
    Current Employee - Specialist in San Diego, TX

    Pros

    Good relations with fellow workmates and supervisors. Company is committed to community service, which is important to me. Decent benefits and flexible work schedules.

    Cons

    Limited opportunity for lateral movement and even less for upward. Playing field is not always fair, but this is true in most companies. Salary increases moving much slower than cost of living, although this has improved a bit lately

    Recommends
    Neutral Outlook
  9.  

    It is a great place to work.

    Current Employee - Sales Associate  in  Saint Simons Island, GA
    Current Employee - Sales Associate in Saint Simons Island, GA

    Pros

    My co-workers are great people and i have learned a lot over this past year.

    Cons

    Some of the customers were very rude wgen we have no control over certain things.

  10. 2 people found this helpful  

    Fantastic Part-time Employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate  in  Washington, DC
    Current Employee - Customer Service Associate in Washington, DC

    Pros

    -Great team setting
    -Variety of tasks, so it never gets boring

    Cons

    -Knowing all of the postal regulations
    -Can be a high pressure environment during busy times

    Recommends
  11.  

    Operations Manager

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great boss if you get a good owner. These are franchised owned.

    Cons

    No where to move up. Salaries can't increase much. No benefits.

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