Thomas Cook

  www.thomascook.com
  www.thomascook.com

Thomas Cook Reviews

Updated September 18, 2014
Updated September 18, 2014
46 Reviews
2.9
46 Reviews
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Thomas Cook Group CEO Harriet Green
Harriet Green
19 Ratings

5 Employee Reviews Back to all reviews

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  1.  

    Not the best place to work needs a lot of improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Research in Peterborough, England (UK)
    Current Employee - Operations Research in Peterborough, England (UK)

    I have been working at Thomas Cook full-time (more than 5 years)

    Pros

    You can get to London in an hour

    Cons

    Salary
    Atmosphere
    You can up skill as much as possible however don't expect anything for it
    Management only speak to management

    Advice to ManagementAdvice

    Listen
    Value your employees

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Getting worse day by day

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Agent
    Current Employee - Travel Agent

    I have been working at Thomas Cook full-time (more than 3 years)

    Pros

    Some decent colleagues even though we are now fighting more over bookings. You learn something new everyday in the travel industry.

    Cons

    Minimum wage and bad cluster managers who have no time in their schedule to care about staff and their problems as they have too much hassle from higher up themselves. Our cluster is now on a third of the staff as this time last year and they expect us to do more which is impossible and standards are slipping as we get customers through the door on a conveyor belt system. Aside from that BAD technology. Yes you heard that Harriet. No one likes the res systems except your yes men. Too much information for staff to learn on a daily basis including changing policies and old out of date information everywhere. Promises not honoured and you are asked to be abnormally flexible with your working hours and holidays. Rotas drawn up in India plus a hr team there.... Does that help? No.

    Advice to ManagementAdvice

    Have you got a year? Too much to write here.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Them & Us On a Massive Scale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Thomas Cook

    Pros

    Some of the people are great to work alongside. I can't really think of that many more....

    Cons

    Red-Tape. On everything from currency ordering to discount levels. The "Retail Transformation" saga. Feeling disjointed from management team.

    Advice to ManagementAdvice

    Stop. Just stop everything and realise that you have a legacy workforce from Thomas Cook working alongside people from Going Places and the Co-operative Travel. Use the best of all 3 brands, rather than trying to assimilate everyone into the same robot. Get rid of Cluster Managers where they are not needed or struggling (ours is shocking) and get full-time store managers back that actually have the ability to manage their time to do all the mind-numbing stuff at the times that the "DILO" says they should be done. That's just to be going on with, get back to me when you have a plan....

    Doesn't Recommend
    Neutral Outlook
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  5.  

    thomas cook high staff turnover

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Representative
    Current Employee - Representative

    I have been working at Thomas Cook

    Pros

    Good way to see parts of the world, however a very inflexible company when attempting to organise a sideways move.

    Cons

    The resort management can be very settled in their way, and reluctant to adapt to new ideas, or even to change their location possibly due to their recieving little sweetners from suppliers

    Advice to ManagementAdvice

    Employ your staff at a junior level on full time year round contracts, after their first or second contract to ensure retention of good staff

    Doesn't Recommend
    Approves of CEO
  6.  

    Not exactly as described on the tin

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Team Leader in Bradford, Yorkshire and the Humber, England (UK)
    Current Employee - Team Leader in Bradford, Yorkshire and the Humber, England (UK)

    I have been working at Thomas Cook

    Pros

    Concessions on holidays, company events such as celebrations, steady amount of work, fantastic team of people, dependable staff in times of need,

    Cons

    Management not quite sure what to do with team leaders, Some team leaders have had more development than others (such as myself) and are earning more because of it.

    Advice to ManagementAdvice

    Give all staff a fair crack of the whip and don't look down on those at the entry level jobs as beneath you. If it wasn't for them, you wouldn't look good to your boss!

    Doesn't Recommend
    Approves of CEO

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