Thomas Cook Reviews

Updated June 5, 2015
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Thomas Cook CEO Peter Fankhauser
Peter Fankhauser
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13 Employee Reviews

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  1. Average pay for very demanding role

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Sales Consultant in Peterborough, England (UK)
    Former Employee - Travel Sales Consultant in Peterborough, England (UK)

    I worked at Thomas Cook full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Best perks of Thomas Cook the longer you work there the better the discount off of holidays and the people are lovely

    Cons

    Strange hierarchy system very hard to progress vertically but easy to move departments unrealistic targets and rare to non existent pay rises yet targets increase regularly

    Advice to Management

    Be more positive to staff a happy worker = happy customer


  2. Editor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Editor in London, England (UK)
    Current Employee - Editor in London, England (UK)

    I have been working at Thomas Cook

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Nice environment and people happy to help

    Cons

    No work flexibility and very demanding hours


  3. Co workers great; Manager a buffoon

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Legal Department in Bradford, Yorkshire and the Humber, England (UK)
    Former Employee - Customer Legal Department in Bradford, Yorkshire and the Humber, England (UK)

    I worked at Thomas Cook full-time (More than a year)

    No opinion of CEO
    No opinion of CEO

    Pros

    Co-workers all worked hard with limited systems and high caseloads

    Cons

    Manager at the time was awful, belittled people and divulged supposedly confidential discussions

    Advice to Management

    Trust your grass roots staff; you hired them to do a job; let them do it.

    Lose the ridiculous PROUD mantra


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  5. Not the best place to work needs a lot of improvement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Research in Peterborough, England (UK)
    Current Employee - Operations Research in Peterborough, England (UK)

    I have been working at Thomas Cook full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    You can get to London in an hour

    Cons

    Salary
    Atmosphere
    You can up skill as much as possible however don't expect anything for it
    Management only speak to management

    Advice to Management

    Listen
    Value your employees


  6. Getting worse day by day

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Agent
    Current Employee - Travel Agent

    I have been working at Thomas Cook full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Some decent colleagues even though we are now fighting more over bookings. You learn something new everyday in the travel industry.

    Cons

    Minimum wage and bad cluster managers who have no time in their schedule to care about staff and their problems as they have too much hassle from higher up themselves. Our cluster is now on a third of the staff as this time last year and they expect us to do more which is impossible and standards are slipping as we get customers through the door on a conveyor belt system. Aside from that BAD technology. Yes you heard that Harriet. No one likes the res systems except your yes men. Too much information for staff to learn on a daily basis including changing policies and old out of date information everywhere. Promises not honoured and you are asked to be abnormally flexible with your working hours and holidays. Rotas drawn up in India plus a hr team there.... Does that help? No.

    Advice to Management

    Have you got a year? Too much to write here.


  7. great company , lot of politics and oldies

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Head - Foreign Exchange in Chennai (India)
    Former Employee - Head - Foreign Exchange in Chennai (India)

    I worked at Thomas Cook full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    great company , good perks , less work pressure

    Cons

    low salaries , transfers , oldies and politics

    Advice to Management

    please improve salaries and prune oldies based on work efficiencies rather than office politics


  8. Helpful (1)

    Them & Us On a Massive Scale

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Thomas Cook

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Some of the people are great to work alongside. I can't really think of that many more....

    Cons

    Red-Tape. On everything from currency ordering to discount levels. The "Retail Transformation" saga. Feeling disjointed from management team.

    Advice to Management

    Stop. Just stop everything and realise that you have a legacy workforce from Thomas Cook working alongside people from Going Places and the Co-operative Travel. Use the best of all 3 brands, rather than trying to assimilate everyone into the same robot. Get rid of Cluster Managers where they are not needed or struggling (ours is shocking) and get full-time store managers back that actually have the ability to manage their time to do all the mind-numbing stuff at the times that the "DILO" says they should be done. That's just to be going on with, get back to me when you have a plan....


  9. Leaders in the industry and reat place to learn, but no transparency with respect to HR practices

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Thomas Cook

    Doesn't Recommend
    Doesn't Recommend

    Pros

    - welcome new ideas
    -good performers are given recognition
    -growth and career plans are great

    Cons

    -inflated CTC and what you get in hand is nothing compared to whats on paper
    -unfair appraisal system where everything depends on the "bell curve" and normalization happens after your round of appraisal and it is changed without your consent
    -they keep crying about rationalizing costs but senior management seem to be splurging like its the end of the world

    Advice to Management

    be transparent and stop making false promises


  10. Work at Thomas Cook only if you are getting paid enough...

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Thomas Cook

    Doesn't Recommend
    Doesn't Recommend

    Pros

    If you are working as a contractor, you can make good money. The office ambiance and location are great.

    Cons

    The place is totally unstructured with no process in place. Some people have been made managers, leaders without them having people management skills. If you are in IT, it's a big step going backwards as they don't keep up with technology (what else you can expect from a travel company)

    Advice to Management

    Put some process, guidelines in place.


  11. thomas cook high staff turnover

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Representative
    Current Employee - Representative

    I have been working at Thomas Cook

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Good way to see parts of the world, however a very inflexible company when attempting to organise a sideways move.

    Cons

    The resort management can be very settled in their way, and reluctant to adapt to new ideas, or even to change their location possibly due to their recieving little sweetners from suppliers

    Advice to Management

    Employ your staff at a junior level on full time year round contracts, after their first or second contract to ensure retention of good staff



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