Thomas Cook

  www.thomascook.com
  www.thomascook.com

Thomas Cook Reviews

Updated December 17, 2014
Updated December 17, 2014
47 Reviews
3.0
47 Reviews
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Peter Fankhauser
1 Rating

21 Employee Reviews Back to all reviews

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  1.  

    Great people but don't expect to make a lot of money!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Agent in Utrecht (Netherlands)
    Current Employee - Travel Agent in Utrecht (Netherlands)

    I have been working at Thomas Cook part-time (more than 5 years)

    Pros

    Great atmosphere and lots of learning opportunities

    Cons

    Very large company. Many layers

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good work culture, enjoy working here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch In Charge in Bangalore (India)
    Current Employee - Branch In Charge in Bangalore (India)

    I have been working at Thomas Cook full-time (more than 3 years)

    Pros

    enjoying my work,one of the best place to work.

    Cons

    i dont have to say any thing as i enjoted working

    Recommends
    Positive Outlook
  3.  

    Very Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager in Mumbai (India)
    Current Employee - IT Manager in Mumbai (India)

    I have been working at Thomas Cook full-time (more than 5 years)

    Pros

    New things are getting to learn

    Cons

    Need to wait long for good things to come on your way

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Excellent!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Officer(IATA), Western Region in Pune (India)
    Current Employee - Senior Officer(IATA), Western Region in Pune (India)

    I have been working at Thomas Cook

    Pros

    Opportunity to work on exciting, high impact projects with teams of intelligent and interesting people.You are constantly being pushed to improve and expand your skills and somehow finding room for a lot of fun of your co-workers. Working with phenomenal people on some of the toughest and most interesting business problems in the world. Attractive salary, friendly employees and perfect working conditions!!! has a great work/life balance with respectable co-workers, high standard of education and great pay...

    Cons

    Hours are very crazy... sometimes!

    Advice to ManagementAdvice

    Need to create assessment criteria for values during hiring and evaluation of current employees

    Recommends
    Approves of CEO
  6.  

    Overall a fantastic experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Thomas Cook full-time (more than 8 years)

    Pros

    Very friendly atmosphere and the overseas team are amazing. Great opportunities to work in different places around the world and be part of a great team who work hard and play hard.

    Cons

    Quite difficult to work in a destination you want to even if your score well on their monthly points system

    Advice to ManagementAdvice

    Look at promoting hard working, loyal staff and offering further benefits

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Very positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interim in Peterborough, England (UK)
    Current Employee - Interim in Peterborough, England (UK)

    I have been working at Thomas Cook as a contractor (less than an year)

    Pros

    Joined at a time when the company is going through a major transformation. I am helping them to undergo and come to terms with that change.

    Cons

    The office envirionment in Peterborough is a series of old warehouses. Fine inside but they don't look good from the outside

    Advice to ManagementAdvice

    Encourage all to embrace the change

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great brand, nearly destroyed by former management, now has new CEO and exec team. watch out Tui

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - UK Executive Team in Peterborough, England (UK)
    Current Employee - UK Executive Team in Peterborough, England (UK)

    I have been working at Thomas Cook full-time (more than an year)

    Pros

    great brand and reputation
    market leader
    Commitment to customers
    exciting industry
    potential to be great again
    entering exciting period of change
    strong new leaders and board of directors
    power of online at last recognised

    Cons

    company is in debt
    press and competitors undermining it
    slow and always behind the times

    Advice to ManagementAdvice

    dont take any prisoners, make the changes you need as fast as you can
    get things moving

    Recommends
    Positive Outlook
  9.  

    To achieve, you need to know the right people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Manager in Peterborough, England (UK)
    Current Employee - Product Manager in Peterborough, England (UK)

    I have been working at Thomas Cook full-time (more than 3 years)

    Pros

    Large company, therefore provides great experience. Can move into different areas, including tour operating, retail, online, airline, cabin crew, or even overseas representation.

    Cons

    The company mindset is difficult to break. They operate on a 'you do it our way' only mentality, which limits creativity, and can be un-motivational.

    Advice to ManagementAdvice

    Keep in touch with your staff more. There are a lot of Board members, Directors and people in high powered positions, yet the people on the ground do not know who they are.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Too much pressure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Thomas Cook part-time (more than 10 years)

    Pros

    Great travel benefits
    Good name in company
    Great product to sell

    Cons

    Too much pressure on individuals, esp when shops are short staffed and not replaced. There is too much you are expected to focus on at any one time and then they change the information they give you something completely different to focus on

    Observations and mystery shops staff do not like these and don't perform the best when they know they are being "watched" the introduction of video mystery shops will be the final straw for many staff and when you can't do you job from worrying if you will be caught on camera or scrutinised no one will perform to the best of ability.

    Targets stretching and over stretching and new performance objectives now brought in which once agin will probably get scrapped and something else brought in.

    Advice to ManagementAdvice

    Trust your long term staff on the fact they will do their job and not have to be continually monitored/ observed and have to live in fear of the mystery shopper.

    Support stores where they need extra staff and not give to much information to focus on.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    a

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Thomas Cook

    Pros

    nice people, nice food, nice garden, discounts on travel

    Cons

    low salary, not always clear goals

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