Thomas Cook Reviews

Updated May 15, 2015
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Thomas Cook CEO Peter Fankhauser
Peter Fankhauser
6 Ratings

15 Employee Reviews

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  1. Destination Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Destination Representative in Marmaris (Turkey)
    Current Contractor - Destination Representative in Marmaris (Turkey)

    I have been working at Thomas Cook as a contractor (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A huge company with so much opportunities and possible career growth, great people to work with and the assessment day was to a highest standard comparing to the other companies I have been. All lovely and helping staff, and what a company imige! So excited to be working with Thomas Cook

    Cons

    None! Avsolutely happy with everything so far. Very helpful in every stage.

    Advice to Management

    Keep up the good work!


  2. A happy employee!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Kids Representative in Larnaca (Cyprus)
    Current Employee - Kids Representative in Larnaca (Cyprus)

    I have been working at Thomas Cook (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Working for Thomas Cook is brilliant. It's like being part of a big family. I always feel that there is loads of people I can go to for help, advice or aid. And thats a big factor as to why I have stuck with Thomas Cook as opposed to other companies. TC also provides training etc which is thourough and highly helpful. They pay for flights and pay a regular fixed salary which is also a big plus!

    Cons

    Homesickness. But that is nothing to do with Thomas Cook. Purely the job itself. And perhaps that there is occasionally a member on the team who isnt someone you get on with. But you can't blame the company for that and in my experience they deal with it very well.

    Advice to Management

    Keep it up!! I really am happy and proud to be part of the Thomas Cook family. I just am scared of stuff like government cuts or financial issues impacting us. But I have full confidence that it wont!


  3. Thomas Cook is a truly wonderful and local company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Overseas Kid's Representative in Birmingham, England (UK)
    Current Employee - Overseas Kid's Representative in Birmingham, England (UK)

    I have been working at Thomas Cook

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Only chooses the best staff based on experience, qualifications, and ability to work in a team.
    They also offer opportunities for promotions through their 'step up' schemes.
    They're also loyal. Their values are precise, and they stick by them

    Cons

    i have yet to experience any cons for working for Thomas Cook

    Advice to Management

    Keep up the good work :)


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  5. living my dream but still able to make a living for myself

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Children's Representative in Birmingham, England (UK)
    Current Contractor - Children's Representative in Birmingham, England (UK)

    I have been working at Thomas Cook as a contractor

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Thomas cook is a reliable company, it has given me opportunities that i would have never thought of before, they have given me my dream job!

    Cons

    you don't find out what destination you are going to in advance.

    Advice to Management

    try and let members of staff know where they are going to be places at least a month before they are due to go.


  6. I work in the Customer relations complaint department and love every minute of it. Couldn't have asked for a better job.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Realtions Advisor in Falkirk, Scotland (UK)
    Current Employee - Customer Realtions Advisor in Falkirk, Scotland (UK)

    I have been working at Thomas Cook

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Some of the complaints we receive are brilliant, like people looking for compensation because the weather was not always sunny.

    Cons

    the only downside i would have is that the pay is not that great for a complaints department. If they put it up it would be so much better.

    Advice to Management

    Thomas Cook is a great company to work for but we need a pay rise soon or every1 will leave for better paid jobs,


  7. Thomas Cook Sales Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Sales Consultant in London, England (UK)
    Current Employee - Travel Sales Consultant in London, England (UK)

    I have been working at Thomas Cook part-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    At present the company are going through transformation and I would describe this transformation as almost complete and very successful. For my current stage in life the company pays me a fair wage and as sales consultants and we have high earning potential in regard to commission. The main pro of the commission structure is that it creates a fun, competitive although team working sales environment in which all of us work together to deliver excellent customer service as well as outstanding sales on all of our products. This is another advantage of working for TC in comparison to other travel company's, the products we sell. We have an ostentatious range of products and this makes every day different.

    Cons

    There are very few cons with working for this Thomas Cook. I feel that sometimes there can be worry at work with individual stores futures. I also feel that there should be more opportunities to travel with the company to experience some of our great products.

    Advice to Management

    My advice to management would be to increase the amount of educational trips and training courses available to us as Sales Consultants. So far the change of senior management has been good for the company and I think we are heading in the right direction as one big Thomas Cook family. I would like to progress within the company also, so perhaps I would advise management to make more opportunities to me and others wanting to work our way up available to work our way up.


  8. Life changing experience that I would gladly do again.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Overseas Villa Customer Service Manager in Kefalonia (Greece)
    Former Contractor - Overseas Villa Customer Service Manager in Kefalonia (Greece)

    I worked at Thomas Cook as a contractor (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    every day is different, you live in lovely hot places, the team working environment is hugely satisfying and rewarding. You have a great social life meeting all kinds of people with different ages, race, opinions, and all get along like a family as you are all working towards the same objective of delivery outstanding customer service and delivering an unrivalled holiday experience.

    Cons

    The days are long some times very long ! hours can be unsociable working through the night if on a shift with a delayed flight. Managing customers expectations can sometimes be very difficult especially when they are dissatisfied with their booking.The salary is poor, commission is continually re structured so you earn less and less and have to sell more and more to earn a basic living.

    Advice to Management

    Consider better pay scales for night shifts, increase commissions for high priced trips, incentives for high achievers or for non lateness and no sickness. Full attendance for a whole season with high customer service scores and good sales should be recognised as well as a financial incentive or maybe a free holiday for the outstanding colleague.


  9. Geweldige mensen maar verwacht er niet veel te verdienen! Great people but don't expect to make a lot of money!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reisagent in Utrecht (Netherlands)
    Current Employee - Reisagent in Utrecht (Netherlands)

    I have been working at Thomas Cook part-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    (Translated from English)

    Pros

    Geweldige atmosfeer en veel kansen om te leren

    Great atmosphere and lots of learning opportunities

    Cons

    Erg groot bedrijf. Veel lagen

    Very large company. Many layers


  10. Branch supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Supervisor in Cairo (Egypt)
    Former Employee - Branch Supervisor in Cairo (Egypt)

    I worked at Thomas Cook full-time (More than 10 years)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    stability, teamwork, company policy, the name of Thomas Cook, benefits

    Cons

    leadership, time-off policies, training, compensation


  11. Fun and diverse opportunities in different countries

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Chief of Entertainment in Palma de Mallorca (Spain)
    Former Employee - Chief of Entertainment in Palma de Mallorca (Spain)

    I worked at Thomas Cook full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Meeting interesting people from around the world
    Every day is a new experience and never the same
    work in different countries, get introduced to different cultures
    chance to quickly rise up
    good oportunity to save money
    travel
    Young and dynamic environment
    good training
    diversity

    Cons

    Long work hours and therfore no time for family



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