Thomas Cook Reviews

Updated July 16, 2015
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Thomas Cook CEO Peter Fankhauser
Peter Fankhauser
2 Ratings

19 Employee Reviews

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  1. Helpful (1)

    Destination Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Owner/Manager in Los Angeles, CA
    Current Employee - Business Owner/Manager in Los Angeles, CA
    Neutral Outlook
    No opinion of CEO

    I have been working at Thomas Cook full-time (More than 10 years)

    Pros

    Free Accommodation. Working in the sun . You gain experience working within a demanding market and customer care in extreme situations.

    Cons

    Poor pay for the responsibility. Resulting in not being able to keep good members of staff. The commission rates are not transparent therefore the employees are demotivated.

    Advice to Management

    Carrot and the stick policy does not work when you have nothing to lose when the pay is so poor. Sometimes the experience provided of working abroad is not worth the hassle you get on the job.


  2. good

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    flexibility, good environment, good culture. good location. good office experience. good place for people who doesn't have job experience. ok overall.

    Cons

    salary is not good, benefit is good. travel benefit is not good. no room for growth, Place needs more professionalism

    Advice to Management

    need to be more professional. Need to remove partiality. need to appreciate employee. need to be proactive when issue comes up


  3. Great experience within the realms of HR

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great people, great staf discounts

    Cons

    Long hours, lack of recognition, jobs for boys


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Thomas Cook review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in London, England (UK)
    Current Employee - Analyst in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time (More than a year)

    Pros

    Well established company, recognized brand, interesting industry.

    Cons

    Unclear strategic direction, too much politics.

    Advice to Management

    Make things simple.


  6. a

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    nice people, nice food, nice garden, discounts on travel

    Cons

    low salary, not always clear goals


  7. A nice working experience, if you're under 30

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Glasgow, Scotland (UK)
    Former Employee - Customer Service Manager in Glasgow, Scotland (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Thomas Cook full-time (More than a year)

    Pros

    Great initial training, both for sales as well as for destinations. Pleasant working environment, average salaries, not based on experience

    Cons

    Ideal for people coming out of school, or with an HND. Unsuitable for people over 30.


  8. Mediocre at best

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in Peterborough, England (UK)
    Former Employee - Marketing Manager in Peterborough, England (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Thomas Cook full-time (More than a year)

    Pros

    Fun people, decent travel perks, AGMs

    Cons

    It's in Peterborough which is a bit of a hole

    Advice to Management

    Setup an ecommerce office in London.


  9. Helpful (1)

    Great people, unorganized management and systems.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Litigation Support Executive in Bradford, Yorkshire and the Humber, England (UK)
    Former Employee - Litigation Support Executive in Bradford, Yorkshire and the Humber, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Thomas Cook full-time (Less than a year)

    Pros

    The people that work there are amazing! Everyone works as a team and tries to make it work.

    Cons

    The business does not always make the best decisions. The programs they use are horrible. Business structure is a bit odd.

    Advice to Management

    Streamline programs and work structure.


  10. Sears Travel Service operated by Thomas Cook Canada

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Thomas Cook (More than 10 years)

    Pros

    Great co-workers, Great Customers Good suppliers

    Cons

    Too numbers focused Not enough marketing support No support from Senior Management Threats if performance is not at their perceived level. $50.00 revenue per hour is not a realistic goal in this economy or marketing place.


  11. Very good colleagues. Good pay, really good lay overs.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Experiencing places I might never been able to go to. Travelling the world.

    Cons

    No full te employment. Contracts only.

    Advice to Management

    Start giving younger people full time employment.



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