Thomas Cook

  www.thomascook.com
  www.thomascook.com

Thomas Cook Reviews

Updated November 20, 2014
Updated November 20, 2014
47 Reviews
3.0
47 Reviews
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Peter Fankhauser
1 Rating

5 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Full of false promises

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Sales Consultant in London, England (UK)
    Current Employee - Travel Sales Consultant in London, England (UK)

    I have been working at Thomas Cook full-time (more than 3 years)

    Pros

    If you are lucky you will have a great cluster manager like mine, if not there are no other pros

    Cons

    Extremely bad salaries
    You never get appreciated for what you do for the company
    Aiming for the future but taking 1 step forward and 5 steps back
    Believes that hassling customers with a barrage of phone calls is good customer service
    Sacks people if they get another job, even if its part time
    Sexist, unfair and just a horrible place to work, where you will have no future and try your best for a below basic wage.

    Advice to ManagementAdvice

    Sort yourselves out and start looking after your staff instead of the fat cats at the top.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Never join !!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader in London, England (UK)
    Former Employee - Team Leader in London, England (UK)

    I worked at Thomas Cook full-time (more than an year)

    Pros

    - It used to be Harmony 3 years back , now NOTHING

    Cons

    - FULL of politics
    - Mid and Senior Management is Disaster
    - No career,Below Marker Standards on Salary
    -

    Advice to ManagementAdvice

    - Please look at the Software Department, No Strategy or IT vision.
    - There are lot of people who come to office and go daily, just sittting in meeting.
    - QA and PM Depaerment Sucks.
    - i wish i could take name, But no name no shame

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Very Poor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Thomas Cook full-time (more than 10 years)

    Pros

    maybe the CEO and some of the new strategy

    Cons

    Very low level management. You can unzerstand a bit because of transformation, but this level of confusion, no leadership, no information given, and very very silo mentality. Finance keep losing managers, IT transformation is disaster with all confused, HR do not help. Bad.

    Advice to ManagementAdvice

    should share vision (if they have one) and communicate. remember leadership as example not saying one thing in public meetings and then do the contrary

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Still in the 70's

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in London, England (UK)
    Former Employee - Analyst in London, England (UK)

    I worked at Thomas Cook full-time (more than an year)

    Pros

    - No pressure, stress-free environment
    - Location (Covent Garden)
    - Work life balance - 9am to 17.30 pm, most people do not work any extra hours
    - Very achievable personal targets

    Cons

    - Little understanding of the industry, especially of the online
    - Top down decision making only
    - Slow, process driven, too many layers
    - Politics and speed (lack of it), tends to be really impacting all part of the business

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    In its time a great compmany to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Peterborough, England (UK)
    Current Employee - Anonymous Employee in Peterborough, England (UK)

    I have been working at Thomas Cook

    Pros

    The People & The Product

    Cons

    Disorganised, do not complete projects, tend to move on to new iniatievs quickly, low turnover - no new blood and if new people come in they need to adopt TC way of working any new ideas are dismissed

    Advice to ManagementAdvice

    Restructure Management Team - Bring in people from outside the travel industry

    Doesn't Recommend

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