Thomas Cook

www.thomascook.com
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Thomas Cook Reviews

Updated January 6, 2015
Updated January 6, 2015
11 Reviews
2.0
11 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Peter Fankhauser
11 Ratings

Review Highlights

Pros
  • The working environment at Thomas Cook is very friendly and the general reputation of the company is quite good (in 4 reviews)


Cons
  • Long hours, lack of recognition, jobs for boys (in 3 reviews)

  • Mid and Senior Management is Disaster (in 3 reviews)

More Highlights

11 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Co workers great; Manager a buffoon

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Legal Department in Bradford, Yorkshire and the Humber, England (UK)
    Former Employee - Customer Legal Department in Bradford, Yorkshire and the Humber, England (UK)

    I worked at Thomas Cook full-time (more than a year)

    Pros

    Co-workers all worked hard with limited systems and high caseloads

    Cons

    Manager at the time was awful, belittled people and divulged supposedly confidential discussions

    Advice to ManagementAdvice

    Trust your grass roots staff; you hired them to do a job; let them do it.

    Lose the ridiculous PROUD mantra

    No opinion of CEO
  2.  

    Not the best place to work needs a lot of improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Research in Peterborough, England (UK)
    Current Employee - Operations Research in Peterborough, England (UK)

    I have been working at Thomas Cook full-time (more than 5 years)

    Pros

    You can get to London in an hour

    Cons

    Salary
    Atmosphere
    You can up skill as much as possible however don't expect anything for it
    Management only speak to management

    Advice to ManagementAdvice

    Listen
    Value your employees

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Getting worse day by day

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Agent
    Current Employee - Travel Agent

    I have been working at Thomas Cook full-time (more than 3 years)

    Pros

    Some decent colleagues even though we are now fighting more over bookings. You learn something new everyday in the travel industry.

    Cons

    Minimum wage and bad cluster managers who have no time in their schedule to care about staff and their problems as they have too much hassle from higher up themselves. Our cluster is now on a third of the staff as this time last year and they expect us to do more which is impossible and standards are slipping as we get customers through the door on a conveyor belt system. Aside from that BAD technology. Yes you heard that Harriet. No one likes the res systems except your yes men. Too much information for staff to learn on a daily basis including changing policies and old out of date information everywhere. Promises not honoured and you are asked to be abnormally flexible with your working hours and holidays. Rotas drawn up in India plus a hr team there.... Does that help? No.

    Advice to ManagementAdvice

    Have you got a year? Too much to write here.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    great company , lot of politics and oldies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Head - Foreign Exchange in Chennai (India)
    Former Employee - Head - Foreign Exchange in Chennai (India)

    I worked at Thomas Cook full-time (more than 3 years)

    Pros

    great company , good perks , less work pressure

    Cons

    low salaries , transfers , oldies and politics

    Advice to ManagementAdvice

    please improve salaries and prune oldies based on work efficiencies rather than office politics

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Them & Us On a Massive Scale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Thomas Cook

    Pros

    Some of the people are great to work alongside. I can't really think of that many more....

    Cons

    Red-Tape. On everything from currency ordering to discount levels. The "Retail Transformation" saga. Feeling disjointed from management team.

    Advice to ManagementAdvice

    Stop. Just stop everything and realise that you have a legacy workforce from Thomas Cook working alongside people from Going Places and the Co-operative Travel. Use the best of all 3 brands, rather than trying to assimilate everyone into the same robot. Get rid of Cluster Managers where they are not needed or struggling (ours is shocking) and get full-time store managers back that actually have the ability to manage their time to do all the mind-numbing stuff at the times that the "DILO" says they should be done. That's just to be going on with, get back to me when you have a plan....

    Doesn't Recommend
    Neutral Outlook
  7.  

    Das langweiligste Praktikum, das ich je hatte Most boring internship I've had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Messehost in Oberursel (Taunus) (Germany)
    Former Intern - Messehost in Oberursel (Taunus) (Germany)

    I worked at Thomas Cook as an intern (less than a year)

    (Translated from English)

    Pros

    Das Arbeitsumfeld bei Thomas Cook ist sehr freundlich und der allgemeine Ruf des Unternehmens ist sehr gut. Mitarbeiter scheinen glücklich mit ihrer Arbeit zu sein.

    The working environment at Thomas Cook is very friendly and the general reputation of the company is quite good. Employees seem happy with their jobs.

    Cons

    Die Arbeitsauslastung variiert erheblich, ich hatte das Pech, dort während eines langsamen Zeitraums zu sein. Aus der Perspektive eines Praktikanten sind die hierarchischen Strukturen sehr verwirrend.

    The workload varies dramatically, I had the bad luck to be there during a slow period. From the perspective of an intern, hierarchical structures are very confusing.

    Advice to ManagementAdvice

    Setzen Sie eine klare, einheitliche Kultur und Hierarchie durch.

    Enforce clear consistent culture and hierarchy.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Leaders in the industry and reat place to learn, but no transparency with respect to HR practices

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Thomas Cook

    Pros

    - welcome new ideas
    -good performers are given recognition
    -growth and career plans are great

    Cons

    -inflated CTC and what you get in hand is nothing compared to whats on paper
    -unfair appraisal system where everything depends on the "bell curve" and normalization happens after your round of appraisal and it is changed without your consent
    -they keep crying about rationalizing costs but senior management seem to be splurging like its the end of the world

    Advice to ManagementAdvice

    be transparent and stop making false promises

    Doesn't Recommend
  9.  

    Work at Thomas Cook only if you are getting paid enough...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Thomas Cook

    Pros

    If you are working as a contractor, you can make good money. The office ambiance and location are great.

    Cons

    The place is totally unstructured with no process in place. Some people have been made managers, leaders without them having people management skills. If you are in IT, it's a big step going backwards as they don't keep up with technology (what else you can expect from a travel company)

    Advice to ManagementAdvice

    Put some process, guidelines in place.

    Doesn't Recommend
  10.  

    thomas cook high staff turnover

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Representative
    Current Employee - Representative

    I have been working at Thomas Cook

    Pros

    Good way to see parts of the world, however a very inflexible company when attempting to organise a sideways move.

    Cons

    The resort management can be very settled in their way, and reluctant to adapt to new ideas, or even to change their location possibly due to their recieving little sweetners from suppliers

    Advice to ManagementAdvice

    Employ your staff at a junior level on full time year round contracts, after their first or second contract to ensure retention of good staff

    Doesn't Recommend
    Approves of CEO
  11.  

    Not exactly as described on the tin

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Team Leader in Bradford, Yorkshire and the Humber, England (UK)
    Current Employee - Team Leader in Bradford, Yorkshire and the Humber, England (UK)

    I have been working at Thomas Cook

    Pros

    Concessions on holidays, company events such as celebrations, steady amount of work, fantastic team of people, dependable staff in times of need,

    Cons

    Management not quite sure what to do with team leaders, Some team leaders have had more development than others (such as myself) and are earning more because of it.

    Advice to ManagementAdvice

    Give all staff a fair crack of the whip and don't look down on those at the entry level jobs as beneath you. If it wasn't for them, you wouldn't look good to your boss!

    Doesn't Recommend
    Approves of CEO

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