Thomson West Reviews

69 Reviews

3.1
69 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Thomson West President and CEO Peter Warwick
Peter Warwick
32 Ratings

Review Highlights

Pros
  • Work life balance, great pay, wonderful supervisors and great officemates (in 5 reviews)

  • Excellent benefits, flex work schedule for sales, great name recognition in the market, strong elearning content for compliance and training (in 3 reviews)


Cons
  • Any work-life balance only exists if you hit your quota (in 3 reviews)

  • The comp plans are constantly changed, and not in a positive direction (in 5 reviews)

More Highlights

17 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Marketing experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing  in  San Francisco, CA
    Former Employee - Marketing in San Francisco, CA

    I worked at Thomson West full-time for more than a year

    Pros

    Smart people and strong products

    Cons

    They had a poor attitude towards customers

    Advice to ManagementAdvice

    Look to your regional offices for more direction.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Your status for growth in the corporation doesn't depend on your knowledge of the job but rather if they like you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Account Manager  in  Washington, DC
    Current Employee - Account Manager in Washington, DC

    I have been working at Thomson West

    Pros

    Lots of training to at the HQ.

    Cons

    Pressure to sell to products to customers and not working relationships.

    Doesn't Recommend
    No opinion of CEO
  3. 3 people found this helpful  

    Too many changes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Eagan, MN
    Current Employee - Anonymous Employee in Eagan, MN

    I have been working at Thomson West

    Pros

    Employees care about the company and the products.

    Cons

    Company constantly changing before results can be evaluated from the last change. The culture is one where employees are afraid to speak out and worried about all of the recent layoffs. Culture is not conducive to innovation and growth.

    Advice to ManagementAdvice

    Look out past the recent quarterly results to think strategically about the future. What do your customers want and need in the next 5 years? Also, communicate directly with employees and explain what is going on and why you are making decisions - don't use "corporate speak", but more open and truthful.

    Doesn't Recommend
    Disapproves of CEO
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  5. 1 person found this helpful  

    Pay low, working conditions great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Editor  in  Independence, OH
    Former Employee - Senior Editor in Independence, OH

    I worked at Thomson West

    Pros

    Great training program; well-defined processes and workflows. Good IT support, flexible work hours, semi-casual work environment. Decent benefits: Health insurance, dental, vision, pension, 401K.

    Cons

    The pay was well below market rate, and the organizational structure was very flat, with very little room for advancement.

    Advice to ManagementAdvice

    To get better quality employees (and keep them), pay a reasonable wage. Hiring in at low pay levels brings in younger employees willing to work for almost nothing, but when they find there is no room for advancement, they look for better paying opportunities.

    Approves of CEO
  6. 2 people found this helpful  

    All Good Things Must End

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Outside Sales Representative
    Former Employee - Outside Sales Representative

    I worked at Thomson West

    Pros

    Great products; respected, well-known name; financially stable; some wonderful employees. This is a company that has some very useful products and a strong demand. Lawyers get great benefit from using Westlaw and the books West publishes.

    Cons

    No professional growth or opportunity for advancement, average pay, and incompetent management, especially those in the small law firm segment. The new pay structure does not encourage over achievement. With a larger base salary and smaller commissions, sales reps are not motivated to do much more than necessary.

    Advice to ManagementAdvice

    Try to reduce the politics and hire better trained leaders, who have been formally educated in management, to lead the small law firm segment.

    No opinion of CEO
  7. 2 people found this helpful  

    Used to better a better place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Reference Staff Attorney II  in  Eagan, MN
    Former Employee - Reference Staff Attorney II in Eagan, MN

    I worked at Thomson West

    Pros

    decent working conditions and benefits

    Cons

    There are not a lot of career advancement opportunities. Employees in reference attorneys department were not treated like professionals. When reference attorneys were part of customer experience, it was much better but when they put reference attorneys with sales and account management, the push for sales rather than providing research made the culture no longer a good place to work.

    Advice to ManagementAdvice

    Move reference attorneys back to customer experience with customer service.

    Doesn't Recommend
    No opinion of CEO
  8. 1 person found this helpful  

    Lots of layers of management at Thomson West.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Eagan, MN
    Former Employee - Anonymous Employee in Eagan, MN

    I worked at Thomson West

    Pros

    Thomson West has had a reputation for loyalty to its employees and a company with career growth opportunities. They have invested in their IT growth and are poised to be a competitive option for software developer talent. The employees are pleasant and seem to enjoy working there. There is somewhat of a family feel there, maybe that's because Thomson West has a lot of married couples working there. There seemed to have been generations of families that have come through the Eagan office. I thinks that is a holdover from the early days it was West Publishing. Thomson has made its campus employee-friendly by providing services such as dry cleaning, etc.

    Cons

    Thomson tends to have thick layers of management. The top and the bottom do not interact. Very clubby. If you are senior management you will appreciate the front line gatekeeper managers. The company is top heavy and invests heavily in its senior management. This is not a very democratic company. On the face of it, to employees, the company presents a culture of inclusion but I found it to be very one sided. Talent does not necessarily serve you well here but being political and building the correct allegiances will be very beneficial.

    Advice to ManagementAdvice

    I thought most of the senior management were smart and loyal, a joy to interact with. I'm not sure about knowledge sharing.

    No opinion of CEO
  9. 2 people found this helpful  

    Used to be a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Manager  in  Cleveland, OH
    Former Employee - Sales Manager in Cleveland, OH

    I worked at Thomson West

    Pros

    Can make decent money if you hit quotas. However the company decides to raise quotas by 10-12% every year because that is the growth they have promised corporate. They do this without taking into account that the market is very competitive and that they haven't come up with new solutions/products that will lead to the new growth they want. This leads people to try and be creative in the way they make thei "number", which is reviewed ad nauseum by managers on a daily and weekly basis.

    Cons

    Shrinking industry with intense competition

    Advice to ManagementAdvice

    Realize that the market is much more competitive than they realize

    Doesn't Recommend
    No opinion of CEO
  10. 1 person found this helpful  

    Friendly People, Zero Career Advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Securities Researcher  in  Washington, DC
    Current Employee - Securities Researcher in Washington, DC

    I have been working at Thomson West

    Pros

    The people were friendly. The company recent;y merged with Reuters so it is a global company. The company is based all over the world. The company has many different occupations. The company has good products, and the customer service is excellent. It also is a company that is not in danger of going bankrupt. It's a billion dollar company. It also has a good brand name. That is identifiable to a lot of people.

    Cons

    The leadership was lacking in many ways. The amount of work required was very excessive. For example, after I left the position, they had additional people doing my job part time. They require employees to get up to speed very rapidly without providing adequate training for new employees. The heavy customer service focus is to the detriment of employees. The pay was quite low given the difficulties of the job and the complex work required on the job.

    Advice to ManagementAdvice

    I would invest in your people more. There was little or no training so career advancement was non existent. I would break down barriers between departments,

    Doesn't Recommend
    No opinion of CEO
  11. 4 people found this helpful  

    Run from this place as fast as you can.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Eagan, MN
    Former Employee - Anonymous Employee in Eagan, MN

    I worked at Thomson West

    Pros

    The free coffee in the C building is pretty good.

    Cons

    Management cares only about the appearance of things and not for real suggestions for improving processes. Promotions and advancement are not based on ability and people magically appear in higher positions when no one else knew that a position was open.
    Compensation and pay raises are too closely tied to an immediate supervisor's personal opinion of an employee. Despite the fact that the reviews are supposed to be objective and based on facts, when managers fail to follow this procedure, there is no recourse.
    I had a rotating array of at least half a dozen people to whom I reported to at any given moment.

    Advice to ManagementAdvice

    Cull the herd of numerous middle managers that contribute nothing to the company other than filling chairs in constant and unnecessary meetings.
    Institute procedures to allow employees to have a voice in the review of management.

    Doesn't Recommend
    No opinion of CEO

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