Thomson West Reviews

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Thomson West President and CEO Peter Warwick
Peter Warwick
8 Ratings

Pros
  • Better comp than other competitors (in 3 reviews)

Cons
  • Flexibility is getting worse and I don't really view Thomson West as a company in favor of work/life balance (in 4 reviews)

  • Senior management on site possibly insane (in 3 reviews)

More Pros and Cons

19 Employee Reviews

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  1. Helpful (4)

    Less than optimal experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Thomson West

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    It's a good temporary job, especially if you are a recent graduate.

    Cons

    They don't care about the employees, which is why there is very high turnover.

    Advice to Management

    I would give benefits to employees who have been with the company for over 6 months. Several people in my office worked for over a year without benefits, which I do not think is right and contributes to high turnover.


  2. Helpful (2)

    Typical Sales Environment

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Thomson West

    Pros

    Good benefits, at the time

    Cons

    Fighting for commissions, quotas raised without notice


  3. Helpful (3)

    Marketing experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in San Francisco, CA
    Former Employee - Marketing in San Francisco, CA

    I worked at Thomson West full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Smart people and strong products

    Cons

    They had a poor attitude towards customers

    Advice to Management

    Look to your regional offices for more direction.


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  5. Helpful (3)

    Your status for growth in the corporation doesn't depend on your knowledge of the job but rather if they like you.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Washington, DC
    Current Employee - Account Manager in Washington, DC

    I have been working at Thomson West

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Lots of training to at the HQ.

    Cons

    Pressure to sell to products to customers and not working relationships.


  6. Helpful (3)

    Too many changes.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Eagan, MN
    Current Employee - Anonymous Employee in Eagan, MN

    I have been working at Thomson West

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Employees care about the company and the products.

    Cons

    Company constantly changing before results can be evaluated from the last change. The culture is one where employees are afraid to speak out and worried about all of the recent layoffs. Culture is not conducive to innovation and growth.

    Advice to Management

    Look out past the recent quarterly results to think strategically about the future. What do your customers want and need in the next 5 years? Also, communicate directly with employees and explain what is going on and why you are making decisions - don't use "corporate speak", but more open and truthful.


  7. Helpful (1)

    Pay low, working conditions great

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Editor in Independence, OH
    Former Employee - Senior Editor in Independence, OH

    I worked at Thomson West

    Approves of CEO
    Approves of CEO

    Pros

    Great training program; well-defined processes and workflows. Good IT support, flexible work hours, semi-casual work environment. Decent benefits: Health insurance, dental, vision, pension, 401K.

    Cons

    The pay was well below market rate, and the organizational structure was very flat, with very little room for advancement.

    Advice to Management

    To get better quality employees (and keep them), pay a reasonable wage. Hiring in at low pay levels brings in younger employees willing to work for almost nothing, but when they find there is no room for advancement, they look for better paying opportunities.


  8. Helpful (3)

    All Good Things Must End

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outside Sales Representative
    Former Employee - Outside Sales Representative

    I worked at Thomson West

    No opinion of CEO
    No opinion of CEO

    Pros

    Great products; respected, well-known name; financially stable; some wonderful employees. This is a company that has some very useful products and a strong demand. Lawyers get great benefit from using Westlaw and the books West publishes.

    Cons

    No professional growth or opportunity for advancement, average pay, and incompetent management, especially those in the small law firm segment. The new pay structure does not encourage over achievement. With a larger base salary and smaller commissions, sales reps are not motivated to do much more than necessary.

    Advice to Management

    Try to reduce the politics and hire better trained leaders, who have been formally educated in management, to lead the small law firm segment.


  9. Helpful (2)

    Used to better a better place to work

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reference Staff Attorney II in Eagan, MN
    Former Employee - Reference Staff Attorney II in Eagan, MN

    I worked at Thomson West

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    decent working conditions and benefits

    Cons

    There are not a lot of career advancement opportunities. Employees in reference attorneys department were not treated like professionals. When reference attorneys were part of customer experience, it was much better but when they put reference attorneys with sales and account management, the push for sales rather than providing research made the culture no longer a good place to work.

    Advice to Management

    Move reference attorneys back to customer experience with customer service.


  10. Helpful (1)

    Lots of layers of management at Thomson West.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Eagan, MN
    Former Employee - Anonymous Employee in Eagan, MN

    I worked at Thomson West

    No opinion of CEO
    No opinion of CEO

    Pros

    Thomson West has had a reputation for loyalty to its employees and a company with career growth opportunities. They have invested in their IT growth and are poised to be a competitive option for software developer talent. The employees are pleasant and seem to enjoy working there. There is somewhat of a family feel there, maybe that's because Thomson West has a lot of married couples working there. There seemed to have been generations of families that have come through the Eagan office. I thinks that is a holdover from the early days it was West Publishing. Thomson has made its campus employee-friendly by providing services such as dry cleaning, etc.

    Cons

    Thomson tends to have thick layers of management. The top and the bottom do not interact. Very clubby. If you are senior management you will appreciate the front line gatekeeper managers. The company is top heavy and invests heavily in its senior management. This is not a very democratic company. On the face of it, to employees, the company presents a culture of inclusion but I found it to be very one sided. Talent does not necessarily serve you well here but being political and building the correct allegiances will be very beneficial.

    Advice to Management

    I thought most of the senior management were smart and loyal, a joy to interact with. I'm not sure about knowledge sharing.


  11. Helpful (2)

    Used to be a good place to work

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Cleveland, OH
    Former Employee - Sales Manager in Cleveland, OH

    I worked at Thomson West

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Can make decent money if you hit quotas. However the company decides to raise quotas by 10-12% every year because that is the growth they have promised corporate. They do this without taking into account that the market is very competitive and that they haven't come up with new solutions/products that will lead to the new growth they want. This leads people to try and be creative in the way they make thei "number", which is reviewed ad nauseum by managers on a daily and weekly basis.

    Cons

    Shrinking industry with intense competition

    Advice to Management

    Realize that the market is much more competitive than they realize



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