Thomson West

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All Employees Current Employees Only

3.1 67 reviews

71% Approve of the CEO

Thomson West President and CEO Peter Warwick

Peter Warwick

(31 ratings)

60% of employees recommend this company to a friend

Review Highlights

Pros
  • Work life balance, great pay, wonderful supervisors and great officemates(in 5 reviews)

  • Excellent benefits, flex work schedule for sales, great name recognition in the market, strong elearning content for compliance and training(in 3 reviews)


Cons
  • Any work-life balance only exists if you hit your quota(in 3 reviews)

  • The comp plans are constantly changed, and not in a positive direction(in 5 reviews)

15 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    No upward mobility

    Account Manager (Former Employee) San Francisco, CA

    ProsNice people and the clients/work can be interesting.

    ConsPeople don't leave this place, so there is no upward mobility even if you are a rockstar.

    Advice to Senior ManagementIdentify your true talent and find ways to help develop their careers

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Great vision for the future

    Director (Current Employee) Eagan, MN

    ProsInvesting in the business to meet new emerging opportunities in the legal market. Strong market position to allow new product introduction. Strong channel.

    ConsLimited growth in the business in recent years has led to cuts and layoffs. Business lags economic cycles so hasn't felt the "recovery" like other tech businesses.

    Advice to Senior ManagementNeed to communicate business decisions that impact employees directly more effectively and with better context, e.g., the recent company memo on merit increases

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
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    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Managers are hit and miss.

    Software Test Engineer I (Former Employee) Eagan, MN

    ProsExcellent benefits package, talented developers, professional environment, attempting to go agile on many of the technology projects (aka more natural work approach)

    ConsStressful experience working with incompetent testing manager who did not have any respect whatsoever from the development manager or project champion....none of the above had a grasp on the true scope of a data migration project, and therefore were not able to effectively communicate to their direct reports manageable expectations.

    Advice to Senior ManagementTime management of direct reports got out of hand....tracking people's time down to the 2 hr level of granularity backfired on project progress.

    Yes, I would recommend this company to a friend

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    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    2 people found this helpful  

    A mediocre experience

    Anonymous Employee (Former Employee) Eagan, MN

    ProsNice people, good work life balance, down to earth culture

    ConsFelt stifled, no room for growth, a very functionally segmented company with no information sharing

    Advice to Senior ManagementSharing information across functional boundaries and allowing process improvement projects to reach beyond their specific function or area.

    • Work/Life Balance
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    • No Opinion of CEO

    2 people found this helpful  

    Financially rewarding but high stress on sales performance

    Sales Representative (Current Employee) Dallas, TX

    ProsReconized name in the industry. Good quality product.

    ConsConstant increase in quotas as territories were sized down. No residual business to Rep after sale but expectations of customer relations on accounts for which you are not paid.

    Advice to Senior ManagementManage expectations on the management leel as well as the sales force

    No, I would not recommend this company to a friend

    • Work/Life Balance
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    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Short lived time with West due to "restructuring"

    (Former Employee) New York, NY

    Pros- As a large company, benefits are better than what you'd get from a smaller company. Vacation/personal time off was generous. If you start with the company in the middle of the year, your time off will be pro-rated.

    - (See Con) If you're laid off due to "reorganization", severance is plentiful as well. There's a minimum number of weeks they'll give you even if you've been with the company less than a year.

    - Travel to 2 conferences per year (locations have included Orlando, Vegas, San Diego, etc.)

    - Flexibility with work schedule/hours

    Cons- As a large company, they have yearly "reorganizations". November is the worst month because you don't know if you'll have a job the next year or not. I started with the company in June. In November I found out via conference call that my position was being eliminated nationwide (about 40 of us). At my interview, I stressed how I wanted long-term employment in a position where I could grow. So much for that...

    - Takes 4 years with the company before your 401(k) will fully vest.

    Advice to Senior Management- Provide better and more consistent feedback to employees. My manager hardly ever worked with me.

    • Work/Life Balance
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    • No Opinion of CEO

    1 person found this helpful  

    Please try harder to keep jobs in this country -- stop outsourcing work to India and China.

    Senior Publishing Specialist (Current Employee) Cleveland, OH

    ProsBesides the mandatory "core hours" of 9:30 to 3pm, hours are flexible. It's also possible to work a 4-day, 10 hour workweek. Basically, as long as you work 40 hours/week, when you work those hours are basically up to you. There's also lots of opportunity to work from home if necessary, i.e., if your child is sick.

    ConsBecause the Cleveland office is relatively small, there is very little opportunity for advancement, unless you consider moving to one of the bigger offices is Rochester, New York or Eagan, Minnesota.
    Upper management doesn't know what's really going on around the office and tends to promote and praise employees who don't necessarily deserve it.

    Advice to Senior Managementpromote the employees who really deserve it.

    • Work/Life Balance
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    • No Opinion of CEO

    1 person found this helpful  

    Great place to work, depending on what you do.

    Anonymous Employee (Current Employee) Eagan, MN

    ProsGreat benefits, good work / life balance, career growth potential, healthy work environment, great office options including company store, Carabou Coffee, free fruit and milk. There are so many areas of the company that would be good to work for, depending on your skill set and aspirations, it could be the place for you. A big company makes you have to work hard if you have any hope of being promoted. Tuition reimbursment is great, as well.

    ConsToo much corporate politics (which you'd get anywhere, though), turnover is high within the company, parking can be rough, always facing reorgs and change management,

    Advice to Senior ManagementMore communication to middle management and all employees, working at such a big company can cause communication to suffer

    • Work/Life Balance
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    • No Opinion of CEO

    2 people found this helpful  

    A great place to work ... for a while.

    Manager (Former Employee) Los Angeles, CA

    ProsIndustry leader. Decent Compensation. Westlaw is the best product in the market, way better than the competitor Lexis Nexis.

    ConsCareer advancement is difficult. You can stay in sales or account management, take a pay cut to go in to management and then wait for years to progress after that.

    Advice to Senior Managementrespect your employees and pay them accordingly.

    • Culture & Values
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    • Senior Management
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    • Approves of CEO

     

    Learned a lot, but was difficult to have a sustainable career.

    Sales Representative (Former Employee)

    Pros- Upward mobility possible if you make your quotas and are a team player.
     - Great money back in the day (I left the company in 2008 before the market crash) before law firms started cutting costs and subscriptions.
     - Great products and services to sell.
     - Strong brand and very strong resources in Eagan for product information and sales support.

    Cons- Territories typically change every year (challenge to develop meaningful client relationships).
     - Highly unstable environment (products come in and out of your bag often) and high turnover
     - Experience can vary widely depending upon your sales manager
     - Highly complex compensation plans
     - Zero base salary (again, this was a while back - I believe field sales people are paid salaries now).

    Advice to Senior ManagementInstitute better vetting processes for hiring and promoting management; develop processes to ensure consistency of customer experience.

    Yes, I would recommend this company to a friend

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