Three Reviews

Updated August 25, 2015
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Three CEO David Dyson
David Dyson
6 Ratings

Pros
  • Great working environment and great atmosphere, the people help make it what it is (in 12 reviews)

  • Still relatively a young company with a change maker challenger attitudewhere you are able to make a difference (in 4 reviews)

Cons
  • Very fast paced, very change driven and very busy (in 5 reviews)

  • The pace of change and reprioritisation is sometimes exhausting (in 3 reviews)

More Pros and Cons

19 Employee Reviews

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  1. Sales associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in London, England (UK)
    Current Employee - Sales Associate in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Three full-time (More than a year)

    Pros

    You can meet very helpful people sometimes on a management level as well but very rare, there is only couple of managers who don't play politics

    Cons

    Management expect you to work overtime for free constantly, they don't follow their rota and come to work to sit in the office for couple of hours and they go home which is not fair and not according to company policy, they scared you rod even if you are doing your best, if you spend with customer a lit bit extra time they come to you and tell you to finish because another customer is waiting for contract which is a payg customer which they don't want to serve because they are lazy, managers cheat and change the numbers of customers contract when they proceed to the system, avoid avoid avoid this company

    Advice to Management

    Stop lie and do some jobs otherwise O2 will take your jobs because you can't appreciate what position you have without degree, if you will have degree maybe you will know how to behave


  2. Helpful (1)

    Stay Away

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Salesman in Edinburgh, Scotland (UK)
    Former Employee - Salesman in Edinburgh, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    There used to be a decent commission structure.

    Cons

    Pushy doddgy atmosphere where associates are forced to force unwanted and unsuitable deals onto customers to artificially inflate numbers. Bad reps with good hit rates are protected and the customer looses out as well as any honest employee. Progression is impossible its only reserved to a tight cliche of mates that were dragged into the business with no actual knowledge or skill.

    Advice to Management

    Get rid of 90% of you store managers and hire knowledgeable and customer focused leaders not the bunch of abusive slave drivers you are promoting right now.


  3. Helpful (1)

    Used to be fantastic but not now

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in London, England (UK)
    Current Employee - Sales Associate in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Three full-time (More than 3 years)

    Pros

    Store staff are a lovely bunch and really do want to do well.

    Cons

    Full time is only 30hours so on a basic wage it is difficult to live on. Used to pay sales commission but this has since stopped and now monthly commission is based on hitting 100% of target rather than paid per unit, meaning 100% of target only now equates to approx £110 per month where as before it was £500+ they did put the basic up slightly but it still doesn't cover the deficit. Quartley bonus was based on Osat customer responses but not all customers get a survey but they count them when working out your attachment rate which you have to meet to get the bonus however there is always a difference between their reporting and what response tex actually gets and it's never in your favour so you have to rely on the few customers who get the surgery to respond and give you 9( highest score) but sometimes customers will take previous experiences with three out in the survey which means you could have given them amazing service but that one negative experience which you was never part of can hurt your bonus, sim swap fails etc customers all mark you down for but it wasn't actually your doing, they are changing this system AGAIn to NPS which is even harder to get a good score on as the question is worded as would they recommend three not you or your store but three as a company which is gonna make it even harder for us to get any kind of quarterly bonus which currently for me pays for luxuries such as decorating the house, paying for parking to get to work, having a nice house (I can no longer afford the property I am living in due to the changes so I am having to move) all this when three are making all time record profits but they keep telling us it's better for us? Really three? the systems are laughable - three all in all and non work with each other so you are constantly logging in to three systems for one transaction. The systems are so slow and outdated it actually embarrassing for us when serving customers epescially when we are selling the latest and greatest tech , system outages are common place with days and sometimes weekends with no system which means lost sales but this is never deducted off your target making these things a make or break situation for people to earn any bonus. The back up system they have is not fit for purpose. The senior management have inflicted this us and them type feeling among staff - they are out of touch with the real feelings of the staff, they say they have gained feedback but when you ask around who's feedback or how do we send it no one knows it's always a "who's feedback cos you haven't had mine" scene. Constant mixed messages, unrealistic targets especially around insurance which means they only way to achieve target is to bend the rules very close to mis-selling. If you don't achieve target you are badgered, put on courses to make you feel rubbish. They say it's all about service but daily we are faced with angry abusive customers who's issues could be resolved with common sense which Three seem to lack, customers with faulty handsets do not get given a loan phone to use while theirs is off for repair which they have to arrange (all about the service there isn't it?) customers hate the outsourced call centre as they have a scripted approach and cannot handle anything which is out of a tick box so these customers are sent to store for us to have to redirect back to customer services as we don't have the power or tools to help . Stores are told to only sell and get rid of any other customers who do not want to purchase. Customers are always being sold additional products they do not want or need as to area managers push and push for dual sales so you have to sell an upgrade/additional line and broadband all with insurance to one customers. Payg customers are turned away from stores as if you sell one manages want to know why you didn't just sell them a sim only yet the sim only for unlimited data is £2 per month more than. Payg with less minutes so you are encouraged to tell customers that deal is no longer about which is a lie. I think someone said the left hand doesn't know what the right is doing in one of these reviews and I'd say that pretty much sums three up well!

    Advice to Management

    Update the systems, actually follow through on this service led business - you can't just say we want to be the john Lewis of the mobile world but not doing anything but pay staff less it simply doesn't work like that, if you want true service led you need to put the staff on a good basic wage and don't focus purely on sales. Targets on insurance needs scrapping or lowering - a 40% attachment rate is asking for trouble. It's especially insulting to know the company is making so much more money and the staff are getting paid less - WE are the ones to sell you those contracts and gain those customers which makes the company money. Smaller stores sometimes get forgotten about in sales incentives and promotional things, include us we are just as good sales staff if not better than the big band 1s and we don't have the walk ins to rely on and we really have to work at it to hit our targets.


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  5. Going Downhill

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Support Executive in Glasgow, Scotland (UK)
    Current Employee - Operations Support Executive in Glasgow, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Three (More than 3 years)

    Pros

    I would not recommend Three as an employer.

    Cons

    The main reason is the callous and disrespectful way in which staff members are treated. The recent redundancy handling has been highlighted by other reviewers and I can only agree that it was done in a terrible manner. Communication from senior level is handled poorly. Hutchison recently decided to close their Outbound Telesales department. ALL local staff in Glasgow were aware of this decision due the IT department accidentally changing the email title of the Director of Outbound to his new job title prior to the announcement. When Senior Managers were asked about this mistake, staff were kept in the dark and lied to blatantly even though it was apparent to all that the change was coming. Three pay lip service to an 'employment engagement survey' which they conduct annually. In Glasgow, the lowest scoring areas amongst almost every department was 'communications' and this has been an issue in Glasgow for years. There is no on site comms team supporting Glasgow or ensuring that Glasgow employees are given the chance to receive and give any 2 way communications or feedback. Everything is decided at the Maidenhead offices and there is a real lack of focus on Glasgow staff. The environment within Telesales itself is terrible. Staff on the phones are constantly monitored and reported on daily. Absenteeism due to stress is extremely high and the turnover rate at which people leave the organisation means that there are constantly changing teams and staff members. The sales managers are extremely results orientated and are known as a 'coven' by other departments due to their negative attitude.

    Advice to Management

    Treat people better.


  6. Woeful when it comes to anything other than "fluff"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Glasgow, Scotland (UK)
    Current Employee - Anonymous Employee in Glasgow, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Three part-time (More than 8 years)

    Pros

    Nice co-workers - They make the job Central Location - Since the refurb it has been lovely

    Cons

    Currently restructuring and there are redundancies, but senior management are out of touch with reality given how poorly they have handled the whole process, lack of direction, people waiting for weeks to hear anything. The do not advertise wage structures which is a cart blanche to pay what they want regardless of what peers are paid. Random promotions to keep people happy. Friends help friends get on in here, not skill or brains.

    Advice to Management

    Actually listen to your staff, be transparent about wage bandings and allow cross site teams. Glasgow is very much considered a "branch"


  7. Worst Job ever

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in London, England (UK)
    Former Employee - Assistant Manager in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Non unless you enjoy "selling" or more like coercing people into signing up for a product that they do not want, cannot afford it and do not understand it.

    Cons

    Everything unless you are a mindless, heartless, ruthless car sales men and then none.

    Advice to Management

    You can catch more flies with honey than with vinegar.


  8. Helpful (4)

    Customer Relations Specialist Glasgow

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Relations Specialist
    Former Employee - Customer Relations Specialist
    Doesn't Recommend
    Negative Outlook

    I worked at Three full-time

    Pros

    I have met some amazing people!

    Cons

    Not had a easy journey from the start, the training had no relevance to the role. Bad management and lack of support. Was not the right move to work there. The systems and processes are long winded and you never finish your shift on time.

    Advice to Management

    Too much office politics, if your face fits and you accept to be treated like a toddler you will be fine. The blind leading the blind. Worst move I ever made.


  9. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Manchester, England (UK)
    Current Employee - Sales Associate in Manchester, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Three full-time (More than 3 years)

    Pros

    Free staff sim card that gives you unlimited texts, data and calls, you also get a free mobile dongle with 15GB worth of data each month. Competitive base pay. Lots of jobs now that the staff are leaving. doesn't feel like work, because its more like messing around at the minute. Just rewards, gets you tax free handset, that comes out your wage at 50% in month one 25% in month 2 and 3. which is available in March and September.

    Cons

    I work in a band 1 store which means the foot fall is high, this meant that I would benefit from selling and working my butt off. I got a mortgage to which I could afford as I was pulling in just over £1000 a month in commission, however the commission structure changed 1/1/15 and now I don't have enough money to pay my mortgage and my house is now up for sale for less than I paid for it. Team commission is paid on a monthly basis, and customer satisfaction (osat) is paid every quarter, if your lucky to stay at 99% and you hit a good attachment rate, you will get £1690 roughly in commission. Full time is only 31.5 hours and staff would like to work more, now that there is a change in commission structure. NO commission, you get paid on customer satisfaction, which means you leave your bonus up to the fate of a customer. Limited opportunities for career progression, sales associates that have been with the business for over 10 years are still waiting to be made/trained into assistant managers. Area managers set unobtainable expectations and expect you to perform for £100 extra a month. Its a team bonus every month which is about £100, which means if someone doesn't perform, you have to over perform, often damaging your customer service bonus and as a result now promotes in store bullying. 8 KPI's, one of which is insurance, which there is no training for, you are not allowed to sell from experience, you can't give personal recommendation and you certainly can't objection handle the bank as your not allowed to compare it with the bank...You also get targeted on disconnection rate. The company still expects dual sales, which is hard to promote when you are looking out for OSAT- customer service. No appeals process for osat, this means if a customer thinks you have done a brilliant job and score you a 10 it marks you down as a 1, which means it takes 60+ responses which is sent out 1 in 4 meaning you need 240 sales to get your maximum bonus...however if the store doesn't have a good attachment rate you get £0 Training is very limited and all done online, but other than that your on your own. If managers like a certain individual, they will get all the overtime, even if they are under performing. targeted on conversion, which is 2% contract handset 4% total post pay/ 12month or 24 month contracts and 1% mobile broadband. This conversion is for every store, even small stores. Progression gets given to outsiders that come from competitor networks, get to negotiate there wage and you don't stand a chance.

    Advice to Management

    Its a shame to see so many members of staff leave because of the new commission structure. In store bullying is now rife, because there are members of the team not performing, because they are not getting paid for it. Team bonus very rarely now gets paid, because people just don't have the enthusiasm like they did when they were getting paid per box/sim. I would like to see a talent pool become available to make more opportunities for people who want career progression. Go back to the old pay structure before all the good sellers the business have leave and go to competitors. In my store alone, I watch people now not objection handle, refuse to sell pay as you go....all to protect the osat. I understand and I would do the same, but because I still have to pay for a mortgage till the house is sold I work and over achieve costing me £1690 last month on osat. Change is needed, your loosing a large majority of your staff and I know that people form other stores are talking and this whole not selling because they are protecting osat, means that for as long as they are here means the business looses money. Performance managing people out of the business takes 3 month, 3 months profit will decrease and then your back to square one, training people how to sell. But theres no training available. weekly reviews are a farce at the moment because you know what we want to protect. its the thing that pays us the most something has to be sacrificed in the process. Good working for you three, but unfortunately after a long time working for you, I feel its goodbye and hello to something new.


  10. Helpful (1)

    Nepotism Favoritism and Fraud

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Edinburgh, Scotland (UK)
    Former Employee - Sales Associate in Edinburgh, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Decent Pay Some nice people (most nice people get bullied out of this company)

    Cons

    Forcing unwanted products Substandard management Poor customer service (Being ordered by management to send people away) Favoritism and Jobs for the Boys culture

    Advice to Management

    Dont hire friends of people you already sacked for fraud Dont promote "Own Boys" entire region entangled in fraud is enough. Promote people that deserve it not the ones that play your game and do your Doggies...


  11. Helpful (3)

    Used to be great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Store Manager
    Former Employee - Retail Store Manager
    Doesn't Recommend
    Positive Outlook

    I worked at Three full-time (More than 8 years)

    Pros

    Great network, store appearance, branding, perceived culture , good products and services. Teams instore work well together.

    Cons

    Company sets unrealistic targets, whereas used to get bonus every month of the year, lucky now to get 2 or 3 times. In one of the top stores pulling in hundreds of contacts and upgrades, hitting the numbers but the way they target for bonus purposes doesn't match the published figures discussed daily. So many times you can exceed target and still not get anything. Pressure is too much, from the top down, constant change of area managers, rarely do they stay 6 months. The ones that do are nasty to work for to the point of bullying as they are always stressed themselves. Real attitude of nothing is ever good enough and everything is the store managers fault. Network is great but the instore systems are outdated and not up to the job required. Used to be a fantastic company to work for, loved it for 8 of my 10 years now they have turned it into an environment that is not a nice place to work.

    Advice to Management

    Remember your staff are people with lives, treat them with respect. Everyone wants the best for the business but you will continue losing good managers with the current culture.



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