Three Reviews

Updated January 27, 2015
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Three CEO David Dyson
David Dyson
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15 Employee Reviews

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  1. Started out fine

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Liverpool, England (UK)
    Current Employee - Sales Associate in Liverpool, England (UK)

    I have been working at Three part-time (less than a year)

    Pros

    Most of the staff are genuinely nice people to know, the deals are usually quite competitive and offering unlimited 4g data has been a huge success and is an easy sell. Last month also had something like 79 in-house promotions which suggests great career opportunities to those that want it. The perks are great as well, a free phone with unlimited data £0 per month for example. They are also quite flexible with my hours.

    Cons

    Where do I start? In my interview I was sold on the great commission packages offered by Three, 2 months after starting, they all changed! We used to get paid "per box" but now its a group bonus if the store exceeds ridiculously high targets which means if for example a customer says something bad about salesman A selling him/her a phone that needs a daily charge then all the other sales associates get no bonus for the month! That means I am reliant on others to get my bonus irrelevant of my own performances. We have a sales shark instore who has never passed customer service feedback which means that basically i will just be on an hourly wage from now on. They do justify the change by saying that IF the store hits targets, you get 25% of your basic wage as a bonus each month which would work out more then the old system..

    One of the targets is a customer feedback text. This is unfair, if, for example, a customer gave a bad response because on his/her way home from buying the phone, he/she dropped it and wasn't entitled to a free repair or replacement, then I would fail the test and lose my bonus. Even if my service had been exemplary. This is unfair.

    I have also been ordered to sell dual sales to every person that walks through the door irrelevant to why the customer has visited the store and every morning I have to pledge a sales figure to the manager. I have to especially push a 7" tablet that is so bad I wouldn't give it to my 4 year old daughter! I am also told to push £7 sim only deals to customers who have just bought and put it into their old handset, why would anyone take that offer?

    I have an insurance target despite no incentives to sell it.

    There is no organisation, it took me 2 weeks of daily phone calls just to get login details to allow me to sell! This meant for the 1st 2 weeks, I was passing sales to other associates losing myself over £200 in commission.

    My 12 week probationary period lasted 15 weeks as the manager wanted his assistant manager to do it as he had never done one before but he was off work sick for the extra 3 weeks.

    The tills are a joke, you have 3 different systems, each with its own separate login. They don't talk to each other so you have to enter customers details into one system for a credit check, then enter them into the second system to take payment and a third system to check the customers details. If you do a dual sell, then you have to re-enter all the customers details for each credit check. And if its a dual sell and you don't put it on the same receipt then its not counted as a dual sell!

    If you don't put your paperwork in the correct order (ie contract below customer details) then you get a documented discussion.

    Despite being flexible with my hours, i made it clear that I couldn't work weekends I am pressured weekly to work them. I have never done my contracted hours as I am always working over them. If we are on a close, then we are only paid up until the closing time, this means if a customer enters store at 10 minutes before close and we are dealing with him/her until 30 minutes past close, then it is unpaid. If we try and claim it back we get moaned at and get told "I don't get extra for staying behind so why should you?"

    Advice to ManagementAdvice

    Lose OSAT, have dual sells as a nice bonus instead of a major focus, this would really enhance sales as staff wouldn't feel forced to offer it causing customers to sometimes be bullied into deals and most importantly, get the old pay structure back! Why would I want to push for sales when I know, thanks to one or two certain members of staff, I am never going to get a bonus again! I only do 20 hours, the boss wants me to work more hours but as it currently stands, I am looking elsewhere for a new job!

    When I 1st started here, I would have recommended this job to anybody who would listen, now I wouldn't bother.

    Doesn't Recommend
    Negative Outlook
  2. Customer Focused Senior Management - Sales Focused Store Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Three full-time (more than a year)

    Pros

    Very good wage in comparison to other similar high street jobs (However I believe they are reviewing the current pay)
    Great benefits package where you can enrole in various schemes such as bike to work or alter your pension, you also have an opportunity to purchase a handset every 6 months at a discount price.

    Customer focused products such as "Feel At Home" and "0800 free of charge" make the products very easy to sell,competitive pricing also helps. If you are good with people you should have no trouble flourishing in the role.

    The opportunity to work in highly motivated driven team ( Your experience may vary )

    If you love technology you will love the job, learning about the latest phones and gadgets on a daily basis

    Great banter with employees (Except management) and I have made many friends being in the role

    Great chance to develop you people and soft skills

    Cons

    When I first started with 3 around a year ago, it was a very hostile environment, immense amounts of pressure were put onto my shoulders even though i was new, little training was given and I was expected almost instantly to hit very high targets, if these targets were not met then you are given very little encouragement and are consistently put down as not good enough.

    The store management I was placed into were very strict, if any mistakes were made however small you would be spoken to in a aggressive manner and your job would be threatened, you would be told "if you don't like it here, go and find another job" not exactly inspiring..... Thankfully the management style has slightly changed for the better and I have developed in my position and have progressed in my role, however the store has a culture of fear, the employees are scared to make mistakes, this level of fear has led to several staff leaving whilst I have been employed. Basically if you want to work in a 3 store the first piece of advice would be to develop a thick skin FAST.

    I have consistently worked hours I haven't been paid for and have been denied my holiday entitlements, again the management will hold staff to ransom. "if you don't work like this then you can leave". And have been made to cover up attempts of deceit for the store manager against my own judgement.

    I believe the bullying element comes from when 3 where solely focused on sales, they are now pushing towards customer satisfaction and therefore the bullying culture is slowly dissapearing, however it is still present.

    Advice to ManagementAdvice

    Senior management - Fantastic job so far, your ideas and policies are easy to sell and I feel as though you are genuinely looking after your customers. However you need to focus more on your staff as well as we are the once delivering day in day out and really selling your ideas.

    Store management - Need to let go of the "old days" where you missold hundreds of contracts to customers (a fact they are proud of). Welcome in new staff and try to genuinely care about there progression instead of your own bonuses every month. TIP if you treat your employees with respect they will work harder for your bonus!

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful

    Constant late wages, punished for asking for them, clueless management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Sales Advisor in Glasgow, Scotland (UK)
    Former Employee - Inbound Sales Advisor in Glasgow, Scotland (UK)

    I worked at Three full-time (less than a year)

    Pros

    At first Three does provide a fun and vibrant and exciting atmosphere to work in, with a great deal going into training staff.

    Cons

    - In my time there my wages were paid late and was not the right amount almost every month, one time i was paid 1 month and 3 weeks late and £400 less than what i should have got. When i challenged this with payroll directly, my manager sent me home.

    - Sales staff are encouraged to take advantage of people and forced phone contracts their way by way of methods i would say are illegal. One of the reasons i left this company.

    -Not all, but some team leaders are completely incompetent in their roles.

    Advice to ManagementAdvice

    Leave your job

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5. It's all downhill from here...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Three full-time (more than 3 years)

    Pros

    Friendly colleagues, fairly easy going as long as targets are hit, casual, focus on customer service as well as sales.

    Cons

    Used to be a great company to work for, however pay has dropped significantly over the years and the outlook is that it's to continue. Lots of pressure from area management, a shut up and know your place attitude, lots of bullies, no contracts over 30 hours, unachievable targets.

    Advice to ManagementAdvice

    Although you seem to care about the customer, you seem to have forgotten about your sales associates!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. decent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Three

    Pros

    good discounts, good staff working with new tech

    Cons

    long hours, bad management bad time off

    Advice to ManagementAdvice

    reduce the hours

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. No strategic planning, everything done in the immediate term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Dublin, Dublin (Ireland)
    Current Employee - Senior Manager in Dublin, Dublin (Ireland)

    I have been working at Three full-time (more than 3 years)

    Pros

    Low cost mobile phones, can work from home. Some great advertising, The HQ is a nice building to work in.

    Cons

    Poor leadership. A culture of micro-management. This is not a culture that creates leaders for the future.

    Advice to ManagementAdvice

    Start looking to the future, and not the near future

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. Good Money, poor culture and dont even dream to pass from retail to head office NO CHANCE!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Wood Green, England (UK)
    Former Employee - Sales Associate in Wood Green, England (UK)

    I worked at Three part-time (more than a year)

    Pros

    Great money for a part-time job, the team was extremely good and it was all about having fun with your customers and the team. products sold by themselves.

    Cons

    Store management could not accept constructive criticisms and I had the worst training ever (useless), you had to do H&S, data protection and other important training in my own time through a computer.
    Additionally I was being bullied and there was no channel to deal with it, only way was direct confrontation.
    Lastly, I contacted the area manager and HR department for opportunities in the head office after finishing university, and receive no response from them, I was explained by some managers that if you were not white you could not progress.

    Advice to ManagementAdvice

    Change the IT system it is not effective and we wasted a lot of time due to it.
    do not try to change from being the cheapest company to be a luxurious one, you tried many times and never worked.
    Stop changing your strategy every week and do not allow sales associates to go and work just for commission, it destroys the team work.

    Recommends
    Negative Outlook
    Approves of CEO
  9. 1 person found this helpful

    A young company acting like a very old one.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Manager in Reading, England (UK)
    Former Employee - Network Manager in Reading, England (UK)

    I worked at Three full-time (more than a year)

    Pros

    You can try what you want to try...even if nobody is interested.

    Cons

    Too much politics, it is about perception rather than reason and evidence.

    Advice to ManagementAdvice

    Too many managers, no clear accountabilities and responsibilities. They are followers.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful

    Treat staff as badly as they do customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Sales Advisor in Glasgow, Scotland (UK)
    Former Employee - Inbound Sales Advisor in Glasgow, Scotland (UK)

    I worked at Three part-time (less than a year)

    Pros

    - Pay is decent for uni student
    - Old bonus structure was good (new one just came in not so good)
    - Good Training
    - Nice building and location (St Vincent Street, Glasgow)

    Cons

    - No employee support for development
    - Seen people pushed out the door for being in hospital more than one night, having minor class disabilities such as ADHD (despite performing well), complaining about not being paid
    - Wages regularly messed up, bonus completely disappearing
    - a culture of gossip and TL's (not all) managing staff out the door together rather than helping them.

    Advice to ManagementAdvice

    Now you have finished investing millions into the building and brand. Now actually take some time to look at how your sales employees are treated and how the TL's behave on a daily basis and treat members of staff. You have three behaviours seeded in your culture, have a look to see how badly your lower level management are not adhering to those behaviours.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful

    No constructive feedback following interview

    Current Contractor - Project Manager in Maidenhead, England (UK)
    Current Contractor - Project Manager in Maidenhead, England (UK)

    I have been working at Three as a contractor (less than a year)

    Pros

    The interviewers were prepared with their questions

    Cons

    Was interviewed for a project management contract role by 2 of Three's permanent programme managers. After 1 week I still had no feedback from recruiter. I requested feedback however was told none of the people put forward had been successful, an indication was made that I had interviewed well, but no reasons provided for not being selected.

    Advice to ManagementAdvice

    Please consider that it costs the candidate time and money to come for an interview and people provide their best at the interview stage. At least consider helping them by providing constructive feedback and try to do it more promptly instead of leaving the candidate hanging.

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