Three Reviews

Updated February 20, 2015
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3.0
18 Reviews
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Three CEO David Dyson
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18 Employee Reviews

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  1. Working for 3G Hutchison

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in London, England (UK)
    Current Employee - Sales Associate in London, England (UK)

    I have been working at Three

    Pros

    Good and faced pace environment. Trustworthy team

    Cons

    long hours. pay is not good

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. Great company shame about the salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Glasgow, Scotland (UK)
    Current Employee - Anonymous Employee in Glasgow, Scotland (UK)

    I have been working at Three full-time (more than a year)

    Pros

    Free phone contract and dongle
    Lovely building to work in
    Fun brand
    Nice people to work with

    Cons

    Salary is really poor in relation to job role and the amount of work you need to do
    No salary benchmarking for role
    Internal transfers are only given a 10% pay increase and end up being paid well below new starts
    New starts are given better phones and dongles but existing staff have to use old equipment

    Advice to ManagementAdvice

    Start looking after existing staff with talent and not treating new staff better salary and benefit wise.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3. 2 people found this helpful

    Internal progression great but don't expect to be paid for it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Executive in Maidenhead, England (UK)
    Former Employee - Marketing Executive in Maidenhead, England (UK)

    I worked at Three full-time (more than 8 years)

    Pros

    They offer many opportunities to progress your career internally. Its a fast paced and exciting environment. Three being the smaller of the UK mobile networks has a strong challenger business model, bold and disruptive in the industry. Great place if you are a bit of a rebel at heart and enjoying doing things differently.

    Cons

    You can progress your career with a move to another role, sadly you wont receive a financial uplift for it.
    Too much office politics for a company of this size. Summer 2014 a big restructure undertaken, many redundancies. Some decisions driven by internal politics than business requirements.
    Never got the impression the business cared about its people. HR was weak to non-existent. Left to the mercy of your line manager.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5. Never a dull moment but can be frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ICT in Maidenhead, England (UK)
    Current Employee - ICT in Maidenhead, England (UK)

    I have been working at Three full-time (more than a year)

    Pros

    Management focus and desire on Employee engagement and to improve the mobile industry in the UK for the benefit of the consumer (evidenced by things like Feel at Home)
    Culture is friendly and majority of people are very helpful
    High performers are acknowledged and rewarded
    Communications are good - open bars and company roadshows are some of the best I've experienced
    Doesn't always feel like a big company (but this has draw backs too)

    Cons

    Middle management can be weak in some departments (in many cases loyalty has been rewarded over capability leaving some out of their depth)
    Desire on employee engagement doesn't always translate into reality
    Lack of decision making, governance and clear processes often for even basic things
    Three was set up very quickly (and was cost focussed for a long period) and is now suffering from growing pains in places
    Management team somewhat disconnected from the reality (make claims about customer service and network performance that are aspirational rather than reality)
    Re invent the wheel a lot (every project I work on seems to create/follow a different process) rather than focussing on the key value
    Undercurrent of working for the mega corporation that is HWL in Hong Kong means that in many cases decisions aren't made (and budgets set/agreed) in the UK but at arms length overseas.
    Maidenhead office has some issues with basic facilities (sadly you often have to go around half of the building to find a working toilet and car parking is limited to long serving staff)

    Advice to ManagementAdvice

    Focus on ensuring the understanding and simplicity / repeatability of processes / governance. "Re-invent the rules" can be interpreted to mean I can do anything I like internally which causes friction.
    Seriously review middle manager performance and alignment with the target culture of Three as who you work for has a large bearing on employee engagement
    Clarify roles and responsibility of teams - there are overlaps between CTO, CIO and Online that need to be cleared up to make people more productive and spending less time on politics
    Be more pragmatic about Capex/Opex - in many cases spending Opex on things like IT would be better for the business but this is often very hard to get across the line
    Make it clear when statements are aspirational as a quick look at social media trends (and personal use of the network particularly in congested / rural areas) will reveal that customer feeling doesn't align with internal messaging

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful

    Good company to work for just needs improvements to make it better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Social Media in Glasgow, Scotland (UK)
    Current Employee - Social Media in Glasgow, Scotland (UK)

    I have been working at Three full-time (less than a year)

    Pros

    good location, nice offices, enjoyable job, good team, good benefits

    Cons

    Salary isn't great to start off with as same type of job is paid higher with other companies, shifts are awful.

    Advice to ManagementAdvice

    need better work life balance with shifts, more career progression opportunities, clearer ability to get higher salary, should consider part time staff.

    Recommends
    Positive Outlook
    Approves of CEO
  7. Amazing working culture and Brand Values. Lack of support from management and higher people when needed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Manchester City Centre, England (UK)
    Former Employee - Sales Associate in Manchester City Centre, England (UK)

    I worked at Three full-time (more than 5 years)

    Pros

    What I loved about Three was the amazing working Culture and Brand Values. It doesn't matter what you look like, who you are, how you come across or what you believe in. If you can do your job and are good at it, the rewards are amazing and you are really looked after. There is a huge relaxed workplace atmosphere. I always felt having fun in work was never frowned upon and you could always have a laugh to brighten up everyones day. Reward and recognition was massive if you delivered and the company benefits were also generous. You never felt scared by people higher than your area manager and there was a never a 'them and us' kind of culture.

    Cons

    Progression within the company was never something I felt was Three's Strong point. I had been in the company's Top 50 Ranking sales people on a number of occasions but never felt That was noticed or recognised. Towards the end of my employment I entered into the UK Mobile Industry competition known as shop idol. This competition is very much carried out in an X-Factor style format, whereby one must progress through the heats to eventually be crowned as 'Shop Idol'. Candidates are scored on various things like product knowledge, likeability, experience etc and I actually became a runner up and ended up representing the company at the finals.

    Again despite this I never felt there was any credit from management and nobody gave me any opportunity to progress, despite all my hard work and what i had achieved. I had been with three for 5 1/2 years and I thought it was a real shame that I was not given any form of opportunity to progress.
    It was very much kind of 'if your face fits' or if you were related to, or 'in with the right person' kind of approach if you wanted to succeed.

    In the end I felt I was 'moved on' by the company due to some reasons that loss prevention felt necessary.
    Despite being the person I was, my love for the brand and my length of service. I felt nobody really actually took a step back to support me and the issues I had and nobody took into consideration my reasons or my points raised. I just felt like the company took a 'just another employee that needs dealing with' kind of attitude.

    I also felt there was lack of support for new employees who struggled to deliver. I felt management were told to handle these employee's 'By the book' rather than as managers being able to offer them the support they may need or the training that could benefit them. The company came down hard on stores/employees that did not deliver the results, when really, I felt that more support could be put in place rather than just shaft these people.

    Advice to ManagementAdvice

    I believe that Long Service employees should be looked after and recognised.
    I loved working for you so much yet I don't believe you ever gave me the opportunity to really progress despite all the hard work I put in.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. Ok but after a year you get tired of the drilling from management and their lack of support.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Three full-time (more than a year)

    Pros

    The bonus on sales and staff sim are good incentives but that's as far as it goes.

    Cons

    Constant changes you have to keep up, unpaid half hours for morning briefing/evening cleaning and pos changes, management unable to be professional. Management putting constant pressure on you when they are unable to see that if they're supported staff differently they would perform better. It's about going to work feeling good about it not as if you're about to walk into a slaughterhouse full of zombies.

    Advice to ManagementAdvice

    Some area managers shouldn't be allowed to take decisions on matters on the basis of being flirted with by shop management. Management in store should be trained before dealing with staff and keep professional. Too many times we've had to hear them speak behind other people's backs, call them names and even got to the point where I was once told I was not allowed to speak until given permission.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. not a bad place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Sydney (Australia)
    Former Employee - Sales Associate in Sydney (Australia)

    I worked at Three full-time (more than a year)

    Pros

    was a growing company, there is room for advancement within sales and into HQ

    Cons

    product issues with phones, changing culture and brand message

    Advice to ManagementAdvice

    localise the brand

    Recommends
    Neutral Outlook
    Approves of CEO
  10. good career opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Relationship Advisor in Pune (India)
    Former Employee - Customer Relationship Advisor in Pune (India)

    I worked at Three full-time (more than a year)

    Pros

    culture,
    career development,
    great place to wok

    Cons

    improvement by having flexible shift timings

    Advice to ManagementAdvice

    more offers to customers and improvement in network

    Recommends
    Neutral Outlook
  11. Three

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Three

    Pros

    young team, has enough funds for further growth

    Cons

    no performing employees are keep and promoted.

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