Ticketmaster Reviews

Updated March 25, 2015
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3.0
19 Reviews
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Jared Smith and Mark Yovich
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19 Employee Reviews

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  1. Overall not bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - California in Hollywood, CA
    Current Employee - California in Hollywood, CA

    I have been working at Ticketmaster

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Great people. Interested in making the company better

    Cons

    Growth is limited in areas. Work-life balance is a challenge in many areas. Sr Management expects people to work as if we are a start up

    Advice to Management

    Manage work-life balance

  2. Helpful (1)

    Company with decent perks/access to tickets, but career-wise there's little upward mobility

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Product Manager in Hollywood, CA
    Current Employee - Associate Product Manager in Hollywood, CA

    I have been working at Ticketmaster full-time (More than 5 years)

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    The people are amazing; great blend of smart, driven, and creative people make up the TM family. You often hear people leave, but come back later only to become TM-lifers.

    Cons

    Promotions are hard to come by unless someone in Management is looking out for you, which rarely happens. Tech roadmap is also too fluid with key stakeholders offering very little visibility into the business' priorities.

    Advice to Management

    Do less talking, and more "walking"

  3. Helpful (1)

    Great to good to worse to good again

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in Los Angeles, CA
    Former Employee - Marketing in Los Angeles, CA

    I worked at Ticketmaster full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great clients (the best live entertainment utilizes TM systems and services), get to have your finger on the pulse of the live entertainment, represent the best ticketing system in the insustry

    Cons

    mergers led to poor combination of company cultures. Silo-ed business practices and lack of interest in the mid-to small client needs creates frustration and lack of direction.

    Advice to Management

    revisit the company mission statement and enhance the company culture to improve all around performance of everyone responsible for making the company succeed.

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  5. Helpful (1)

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Los Angeles, CA
    Current Employee - Customer Service Representative in Los Angeles, CA

    I have been working at Ticketmaster full-time (More than a year)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexible Hours, lackluster pay. Was in college while I worked for Ticketmaster so I appreciated the flexibility and the ability to leave early if it was slow.

    Cons

    Management is extremely top heavy, atmosphere was very hierarchal.

    Advice to Management

    My suggestion to management is to work on ways to improve employee moral, there was a high turnover rate when I was an employee.

  6. Great environment, Mgmt doesn't seem to get it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in West Hollywood, CA
    Former Employee - Anonymous Employee in West Hollywood, CA

    I worked at Ticketmaster full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Most of the people are great to be around and a joy to work with. It's a great work environment and, for the most part, it's relaxed and friendly.

    Cons

    Upper management doesn't seem to pay much attention to the actual work and troubles of the lower level. Too many meetings. Too many reports. Almost no action to correct the obvious problems. Compensation is rather low. Very low, considering the type and amount of work involved. Most other companies offer more pay for much less work and responsibility. Morale can tend to be low and not much is done raise it.

    Advice to Management

    Listen to the little guy. Don't play favorites. Try to pay employees what they're worth instead of what looks better on a spreadsheet.

  7. A very fun, challenging, engaging company which drinks on fridays at 2pm.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Systems Administrator in Hollywood, CA
    Former Employee - Senior Systems Administrator in Hollywood, CA

    I worked at Ticketmaster full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    If you don't like a dress code and want to be yourself without having to put on a corporate face, this is the place to work. People here are real and very intelligent. The projects are very challenging and you won't be bored.

    Cons

    Compensation is on the low end. Long hours, late nights, weekends. Limited telecommute. Middle management can play games some times and don't follow strict policies (which can be bad). Coworkers can be a bit abrasive, non-PC environment. Practically everyone is sexist (all the male execs get the window offices, female execs get the inner, non-windowed offices). Stress level can get pretty high. Incompetent or lazy employees don't get fired; they get promoted.

    Advice to Management

    I wrote a big letter to Nathan before I left outlining exactly what's wrong with the culture and the treatment/compensation of the tech staff. Some middle managers have ego trips and don't have the company's best interest in mind. Massive turnover of top talent is a huge issue.

  8. Management plays favorites

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Project Manager in West Hollywood, CA
    Former Employee - Technical Project Manager in West Hollywood, CA

    I worked at Ticketmaster full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Sometimes got free tickets to not-so-popular concerts and can generally guarantee tickets for popular acts through internal purchase program.

    Cons

    At least when I was there, engineering/project management VPs played favorites to their core group of people that they knew from school or previous employment or to good looking women. I overhead management team say they brought candidates in simply because they were attractive females.

    Advice to Management

    Overhaul Ticketmaster folks.

  9. Prelivenation review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Analyst in West Hollywood, CA
    Former Employee - Systems Analyst in West Hollywood, CA

    I worked at Ticketmaster full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The company updated and streamlined its software and operations nationally. Functions across the company are lighter and more efficient. I think this more positively affects the bottom line.

    Cons

    Customer and vendor relationships have suffered. Full team support is gone for vendors and personal, local support is gone for the end consumer in the area of sales.

    Advice to Management

    Give your support teams a little more support. They touch every critically relevant sysatem globally, but are often understaffed. Streamlining operations is fine, but not at the cost of quality assurance.

  10. Decent, but not the company it once was.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in West Hollywood, CA
    Current Employee - Anonymous Employee in West Hollywood, CA

    I have been working at Ticketmaster full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good people, in some departments.
    Flexible schedule.
    Technically challenging work.

    Cons

    Most of the talent has fled and the ones that remain are looking for new opportunities.
    Culture has changed considerably.
    Leadership is lacking

    Advice to Management

    Understand the people and the systems before trying to change them.

  11. Live Nation Ticketmaster - a job not a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Financial Analyst in West Hollywood, CA
    Former Employee - Senior Financial Analyst in West Hollywood, CA

    I worked at Ticketmaster full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Above average pay. Fast pace environment.

    Cons

    Zero career development or training. No formal review process at the time. Due to regulations, low contribution limits for 401K. No work life balance.

    Advice to Management

    Get a real marketing plan. Pushing Upsells in a recession? Give me a break?!

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