Ticketmaster

www.ticketmaster.com

Ticketmaster Reviews in Los Angeles, CA

Updated August 8, 2014
Updated August 8, 2014
152 Reviews
3.4
152 Reviews
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Jared Smith and Mark Yovich
26 Ratings

Review Highlights

Pros
  • Most of the people are great to be around and a joy to work with (in 10 reviews)

  • Great benefits and nice work environment (in 13 reviews)


Cons
  • There is no work life balance for event/client support staff (in 8 reviews)

  • Upper management doesn't seem to pay much attention to the actual work and troubles of the lower level (in 11 reviews)

More Highlights

18 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Company with decent perks/access to tickets, but career-wise there's little upward mobility

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Product Manager in Hollywood, CA
    Current Employee - Associate Product Manager in Hollywood, CA

    I have been working at Ticketmaster full-time (more than 5 years)

    Pros

    The people are amazing; great blend of smart, driven, and creative people make up the TM family. You often hear people leave, but come back later only to become TM-lifers.

    Cons

    Promotions are hard to come by unless someone in Management is looking out for you, which rarely happens. Tech roadmap is also too fluid with key stakeholders offering very little visibility into the business' priorities.

    Advice to ManagementAdvice

    Do less talking, and more "walking"

    Doesn't Recommend
    Approves of CEO
  2. 1 person found this helpful  

    Great to good to worse to good again

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in Los Angeles, CA
    Former Employee - Marketing in Los Angeles, CA

    I worked at Ticketmaster full-time (more than 8 years)

    Pros

    Great clients (the best live entertainment utilizes TM systems and services), get to have your finger on the pulse of the live entertainment, represent the best ticketing system in the insustry

    Cons

    mergers led to poor combination of company cultures. Silo-ed business practices and lack of interest in the mid-to small client needs creates frustration and lack of direction.

    Advice to ManagementAdvice

    revisit the company mission statement and enhance the company culture to improve all around performance of everyone responsible for making the company succeed.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Los Angeles, CA
    Current Employee - Customer Service Representative in Los Angeles, CA

    I have been working at Ticketmaster full-time (more than a year)

    Pros

    Flexible Hours, lackluster pay. Was in college while I worked for Ticketmaster so I appreciated the flexibility and the ability to leave early if it was slow.

    Cons

    Management is extremely top heavy, atmosphere was very hierarchal.

    Advice to ManagementAdvice

    My suggestion to management is to work on ways to improve employee moral, there was a high turnover rate when I was an employee.

    Neutral Outlook
    No opinion of CEO
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  5.  

    Great environment, Mgmt doesn't seem to get it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in West Hollywood, CA
    Former Employee - Anonymous Employee in West Hollywood, CA

    I worked at Ticketmaster full-time (more than 5 years)

    Pros

    Most of the people are great to be around and a joy to work with. It's a great work environment and, for the most part, it's relaxed and friendly.

    Cons

    Upper management doesn't seem to pay much attention to the actual work and troubles of the lower level. Too many meetings. Too many reports. Almost no action to correct the obvious problems. Compensation is rather low. Very low, considering the type and amount of work involved. Most other companies offer more pay for much less work and responsibility. Morale can tend to be low and not much is done raise it.

    Advice to ManagementAdvice

    Listen to the little guy. Don't play favorites. Try to pay employees what they're worth instead of what looks better on a spreadsheet.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    A very fun, challenging, engaging company which drinks on fridays at 2pm.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Systems Administrator in Hollywood, CA
    Former Employee - Senior Systems Administrator in Hollywood, CA

    I worked at Ticketmaster full-time (more than a year)

    Pros

    If you don't like a dress code and want to be yourself without having to put on a corporate face, this is the place to work. People here are real and very intelligent. The projects are very challenging and you won't be bored.

    Cons

    Compensation is on the low end. Long hours, late nights, weekends. Limited telecommute. Middle management can play games some times and don't follow strict policies (which can be bad). Coworkers can be a bit abrasive, non-PC environment. Practically everyone is sexist (all the male execs get the window offices, female execs get the inner, non-windowed offices). Stress level can get pretty high. Incompetent or lazy employees don't get fired; they get promoted.

    Advice to ManagementAdvice

    I wrote a big letter to Nathan before I left outlining exactly what's wrong with the culture and the treatment/compensation of the tech staff. Some middle managers have ego trips and don't have the company's best interest in mind. Massive turnover of top talent is a huge issue.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Management plays favorites

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Project Manager in West Hollywood, CA
    Former Employee - Technical Project Manager in West Hollywood, CA

    I worked at Ticketmaster full-time (more than a year)

    Pros

    Sometimes got free tickets to not-so-popular concerts and can generally guarantee tickets for popular acts through internal purchase program.

    Cons

    At least when I was there, engineering/project management VPs played favorites to their core group of people that they knew from school or previous employment or to good looking women. I overhead management team say they brought candidates in simply because they were attractive females.

    Advice to ManagementAdvice

    Overhaul Ticketmaster folks.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Prelivenation review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Analyst in West Hollywood, CA
    Former Employee - Systems Analyst in West Hollywood, CA

    I worked at Ticketmaster full-time (more than 3 years)

    Pros

    The company updated and streamlined its software and operations nationally. Functions across the company are lighter and more efficient. I think this more positively affects the bottom line.

    Cons

    Customer and vendor relationships have suffered. Full team support is gone for vendors and personal, local support is gone for the end consumer in the area of sales.

    Advice to ManagementAdvice

    Give your support teams a little more support. They touch every critically relevant sysatem globally, but are often understaffed. Streamlining operations is fine, but not at the cost of quality assurance.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Live Nation Ticketmaster - a job not a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Financial Analyst in West Hollywood, CA
    Former Employee - Senior Financial Analyst in West Hollywood, CA

    I worked at Ticketmaster full-time (more than 3 years)

    Pros

    Above average pay. Fast pace environment.

    Cons

    Zero career development or training. No formal review process at the time. Due to regulations, low contribution limits for 401K. No work life balance.

    Advice to ManagementAdvice

    Get a real marketing plan. Pushing Upsells in a recession? Give me a break?!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Decent, but not the company it once was.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in West Hollywood, CA
    Current Employee - Anonymous Employee in West Hollywood, CA

    I have been working at Ticketmaster full-time

    Pros

    Good people, in some departments.
    Flexible schedule.
    Technically challenging work.

    Cons

    Most of the talent has fled and the ones that remain are looking for new opportunities.
    Culture has changed considerably.
    Leadership is lacking

    Advice to ManagementAdvice

    Understand the people and the systems before trying to change them.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Some good, some bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Business Intelligence Analyst in West Hollywood, CA
    Former Employee - Business Intelligence Analyst in West Hollywood, CA

    I worked at Ticketmaster

    Pros

    Really nice benefits, time off "coupons", early off near holidays, 3 weeks vacation minimum, work provided milk (yes milk), soda, and juice.

    Cons

    Kind of sweatshop atmosphere, bullpen cubicles so absolutely no privacy, yelling at employees in front of others. Definitely an atmosphere of favorites and non-favorites, but it's not that different from most workplaces

    Advice to ManagementAdvice

    Treat your employees equally. Training was a big example, some people got training, help with training, sent to training and others got nothing. It was just that way and nobody seemed to care.

    No opinion of CEO

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