Ticketmaster
3.3 of 5 128 reviews
www.ticketmaster.com West Hollywood, CA 5000+ Employees

Ticketmaster Reviews in Los Angeles, CA

Updated Mar 3, 2014
Ticketmaster – Hollywood – “View from the Hollywood office”

All Employees Current Employees Only

3.2 47 reviews

                             

100% Approve of the CEO

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Jared Smith

(5 ratings)

50% of employees recommend this company to a friend
17 Employee Reviews Back to all reviews
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    Good people, sometimes feels like the company has ADD

    Anonymous Employee (Current Employee)
    Hollywood, CA

    ProsPeople want to do great things. There are some great people here and by and large, everyone wants to do great things.

    ConsBenefits aren't really the best here. Sometimes the company feels like it has ADD and can't really focus on things.

    Advice to Senior ManagementCompensation and benefits practices need to be in line with other tech companies. Need to stop letting bowling balls detract us from our long term objectives.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Work is hard but they allow us to play hard as well. Lots of fun activities.

    Senior Director (Current Employee)
    Los Angeles, CA

    ProsTechnology drives this company pretty much

    ConsToo much overload at times.

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    Database Administrator

    Database Administrator (Current Employee)
    Los Angeles, CA

    ProsBest infrastructure with thousands of databases, Highly cutting edge technologies with multiple databases knowledge

    ConsModerate to slow personal career growth rate

    Advice to Senior ManagementNA

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    Great place to work if you like the ticketing and entertainment business

    Product Manager (Current Employee)
    Hollywood, CA

    ProsOpportunity to be promoted if you show you care, work hard and are on board with management's plan. Some weekends and long hours when deliveries are due, but nothing different from any other software company. Open vacation policy for manager level and above. Take as much time as you need or just to rest without feeling guilty. Coworkers are fun and there are opportunities to hang out after work if you want to. Office environments are good. Kitchens on every floor and a huge lunch room. Places to work outside of your cubicle if you need privacy. Cubicles are spacious and the building is fairly modern.

    ConsLike a lot of big companies they are looking for a quick fix to a long term problem. Lots of work to do, but hiring consultants will only waste time and money. They need to hire people with experience and trust them to make it happen. Sometimes they forget that ticketing is a unique skill set that not many people know or care to learn. That being said, this was slowly changing before I left.

    Advice to Senior ManagementListen to the people in the trenches. They know what customers want. Stay in tune with your employees to anticipate issues so you can be proactive about concerns.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    enjoyed the work; but some entrenched management sometimes inflexible

    Program Manager (Former Employee)
    West Hollywood, CA

    ProsLot's of stuff going on, which can present multiple opportunities to those that are motivated and interested in branching out. The Ticketmaster side of the house is very structured and has a high amount of process discipline (required for a major e-commerce site). The Live Nation side is more agile and creative (great for those that are motivated and flexible).

    ConsPMO managers often inflexible to adopt methodologies which would benefit a particular project. IMO, the rigid process ultimately hamstrung my project, and unfortunately the project stalled after a sizable effort and cost was spent.

    Lots of Product Managers with Director in their title who did not contribute at that level. Project Managers contributing at a high level and hitting it out of the park not recognized for their achievements and contributions.

    Advice to Senior ManagementDon't give all Product Managers a Director position. Director level managers should be reserved for those who manage other people or who manage a portfolio of products / product line. Promote Project Managers based on their effectiveness / achievement, and not based on personal relationships.

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    Industry Leader, Big Company with Start-Up Mentality

    Senior Business Analyst (Current Employee)
    Los Angeles, CA

    Pros+ Great experience with large Fortune 500
    + Interesting diverse work set
    + Company is changing itself and the industry

    Cons+ Big company with corporate politics
    + Old system in process of change which is painful
    + Compensation not great

    Advice to Senior ManagementSmile more. Don't look so hurried and surly and into your iPhones and blackberries all the time. It creates a culture of fear to voice an opinion and be yourself.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Technical entertainment company.

    Anonymous Employee (Current Employee)
    Los Angeles, CA

    ProsConstantly learning something new and becoming better at my job. Very strong financially.

    ConsMultiple teams working on many diverse and legacy products, many times lacking in team cohesion.

    Advice to Senior ManagementWe need one unified process across all distributed teams.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    OK...

    Anonymous Employee (Former Employee)
    Los Angeles, CA

    Proswork/life balance
    fun coworkers
    company is in a great location

    Consfavoritism can run rampant
    unable to step up despite repeated requests
    employee performance reviews rarely followed up on
    mgr has control issues/micromanager

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    I got a chance to work with lots of smart people and learn a lot

    Anonymous Employee (Former Employee)
    West Hollywood, CA

    ProsFun entertainment oriented culture, I made lots of friends

    ConsA bit political at times

    Advice to Senior ManagementDon't sell out to LiveNation... er too late

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    Okay

    Anonymous Employee (Current Employee)
    Los Angeles, CA

    ProsAccess to tickets for popular events
    Company is constantly evolving
    Innovative technology
    International growth opportunities
    Good stock option program for employees

    ConsAll the recent upper management changes leave a bit of uncertainty
    They have a bit of the boys club mentatlity

    Advice to Senior ManagementKeep maintaining the pre merger environment, don't let Live nation just take over.
    Look at airplane ticket pricing model to imrpove image

    Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at Ticketmaster reviews and ratings in Los Angeles, CA — including employee satisfaction and approval rating for Ticketmaster CEO Jared Smith. All 17 reviews posted anonymously by Ticketmaster employees.