Ticketmaster

  www.ticketmaster.com
  www.ticketmaster.com

Ticketmaster Reviews in Los Angeles, CA

Updated August 21, 2014
Updated August 21, 2014
136 Reviews
3.3
136 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Jared Smith
17 Ratings

Review Highlights

Pros
  • Most of the people are great to be around and a joy to work with (in 10 reviews)

  • Free tickets to shows (if you are London based - don't expect much in satellite offices) (in 12 reviews)


Cons
  • There is no work life balance for event/client support staff (in 7 reviews)

  • Upper Management has no clue how things in the field offices actually work (in 11 reviews)

More Highlights

18 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great overall experience.

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Hollywood, CA
    Former Employee - Anonymous Employee in Hollywood, CA

    I worked at Ticketmaster as an intern (less than an year)

    Pros

    I was an intern at Ticketmaster and overall it was a great learning experience. Everyone was very friendly and was open to showing me around the place.

    Cons

    Department that I was in seemed to be a bit segregated. There was not much interaction within our department.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Good people, sometimes feels like the company has ADD

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Hollywood, CA
    Current Employee - Anonymous Employee in Hollywood, CA

    I have been working at Ticketmaster full-time

    Pros

    People want to do great things. There are some great people here and by and large, everyone wants to do great things.

    Cons

    Benefits aren't really the best here. Sometimes the company feels like it has ADD and can't really focus on things.

    Advice to ManagementAdvice

    Compensation and benefits practices need to be in line with other tech companies. Need to stop letting bowling balls detract us from our long term objectives.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Work is hard but they allow us to play hard as well. Lots of fun activities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Director in Los Angeles, CA
    Current Employee - Senior Director in Los Angeles, CA

    I have been working at Ticketmaster full-time (more than 3 years)

    Pros

    Technology drives this company pretty much

    Cons

    Too much overload at times.

    Approves of CEO
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  5.  

    Database Administrator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Database Administrator in Los Angeles, CA
    Current Employee - Database Administrator in Los Angeles, CA

    I have been working at Ticketmaster full-time (more than 5 years)

    Pros

    Best infrastructure with thousands of databases, Highly cutting edge technologies with multiple databases knowledge

    Cons

    Moderate to slow personal career growth rate

    Advice to ManagementAdvice

    NA

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great place to work if you like the ticketing and entertainment business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Manager in Hollywood, CA
    Current Employee - Product Manager in Hollywood, CA

    I have been working at Ticketmaster full-time (more than an year)

    Pros

    Opportunity to be promoted if you show you care, work hard and are on board with management's plan. Some weekends and long hours when deliveries are due, but nothing different from any other software company. Open vacation policy for manager level and above. Take as much time as you need or just to rest without feeling guilty. Coworkers are fun and there are opportunities to hang out after work if you want to. Office environments are good. Kitchens on every floor and a huge lunch room. Places to work outside of your cubicle if you need privacy. Cubicles are spacious and the building is fairly modern.

    Cons

    Like a lot of big companies they are looking for a quick fix to a long term problem. Lots of work to do, but hiring consultants will only waste time and money. They need to hire people with experience and trust them to make it happen. Sometimes they forget that ticketing is a unique skill set that not many people know or care to learn. That being said, this was slowly changing before I left.

    Advice to ManagementAdvice

    Listen to the people in the trenches. They know what customers want. Stay in tune with your employees to anticipate issues so you can be proactive about concerns.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    enjoyed the work; but some entrenched management sometimes inflexible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager in West Hollywood, CA
    Former Employee - Program Manager in West Hollywood, CA

    I worked at Ticketmaster as a contractor (more than an year)

    Pros

    Lot's of stuff going on, which can present multiple opportunities to those that are motivated and interested in branching out. The Ticketmaster side of the house is very structured and has a high amount of process discipline (required for a major e-commerce site). The Live Nation side is more agile and creative (great for those that are motivated and flexible).

    Cons

    PMO managers often inflexible to adopt methodologies which would benefit a particular project. IMO, the rigid process ultimately hamstrung my project, and unfortunately the project stalled after a sizable effort and cost was spent.

    Lots of Product Managers with Director in their title who did not contribute at that level. Project Managers contributing at a high level and hitting it out of the park not recognized for their achievements and contributions.

    Advice to ManagementAdvice

    Don't give all Product Managers a Director position. Director level managers should be reserved for those who manage other people or who manage a portfolio of products / product line. Promote Project Managers based on their effectiveness / achievement, and not based on personal relationships.

    Neutral Outlook
    No opinion of CEO
  8.  

    Industry Leader, Big Company with Start-Up Mentality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Analyst in Los Angeles, CA
    Current Employee - Senior Business Analyst in Los Angeles, CA

    I have been working at Ticketmaster full-time (more than an year)

    Pros

    + Great experience with large Fortune 500
    + Interesting diverse work set
    + Company is changing itself and the industry

    Cons

    + Big company with corporate politics
    + Old system in process of change which is painful
    + Compensation not great

    Advice to ManagementAdvice

    Smile more. Don't look so hurried and surly and into your iPhones and blackberries all the time. It creates a culture of fear to voice an opinion and be yourself.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Technical entertainment company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA

    I have been working at Ticketmaster full-time (more than 5 years)

    Pros

    Constantly learning something new and becoming better at my job. Very strong financially.

    Cons

    Multiple teams working on many diverse and legacy products, many times lacking in team cohesion.

    Advice to ManagementAdvice

    We need one unified process across all distributed teams.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    OK...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA

    I worked at Ticketmaster

    Pros

    work/life balance
    fun coworkers
    company is in a great location

    Cons

    favoritism can run rampant
    unable to step up despite repeated requests
    employee performance reviews rarely followed up on
    mgr has control issues/micromanager

    No opinion of CEO
  11.  

    I got a chance to work with lots of smart people and learn a lot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in West Hollywood, CA
    Former Employee - Anonymous Employee in West Hollywood, CA

    I worked at Ticketmaster

    Pros

    Fun entertainment oriented culture, I made lots of friends

    Cons

    A bit political at times

    Advice to ManagementAdvice

    Don't sell out to LiveNation... er too late

    No opinion of CEO

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