Tiffany & Co.

www.tiffany.com

Tiffany & Co. Reviews

Updated December 22, 2014
Updated December 22, 2014
323 Reviews
2.9
323 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Tiffany & Co. Chairman and CEO Michael J. Kowalski
Michael J. Kowalski
183 Ratings

Review Highlights

Pros
  • If you are looking for a stable place with good benefits this is a good place for you (in 28 reviews)

  • The employee discount was really nice since all of the jewelry there is overpriced (in 24 reviews)


Cons
  • No work life balance, culture is horrible, continuous power struggle with senior management (in 10 reviews)

  • Graded harshly on everything by upper management on how you acknowledge a customer to challenges making sales targets (in 15 reviews)

More Highlights

44 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Selling Pencils from a Cup on Michigan Avenue Would be a Step Up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Seasonal Sales Professional in Chicago, IL
    Current Employee - Seasonal Sales Professional in Chicago, IL

    I have been working at Tiffany & Co. full-time (less than a year)

    Pros

    The product sells itself. Some of the people you work with are just amazing. They really care about the product, and stay out of the pettiness. The people in operations are valuable resources for information. The discount on the product is great even if it does not apply to all products. The location is amazing.

    Cons

    Compensation is lackluster with a low commission structure for seasonal temps. Management is condensing and will speak down to you in front of other colleagues on the sales floor. Cross training in other departments such as Customer Service as well as on the job education is nil. I even offered to come in and train on my day off, but was told that they would not cross train seasonal workers much to our detriment. I learned more about the Schlumberger which sells at a trickle whereas I learned nothing about Return to Tiffany which sells constantly. Job shadowing is short (I shadowed for one day, and did not even ring up a transaction before I was put on the floor to sell for myself). Making a small mistake on a transactions means that you'll get a lecture about whatever easily correctable mistake you made after the fact instead of training their employees' to prevent such mistakes. This maelstrom of negative culture makes you second guess yourself and made me feel uncomfortable around managers which is a feeling that I have never felt before. There is a cliquey culture where either you belong or you don't. The sales professionals, "professional" is perhaps a bit of a stretch, will go out of their way to give you the least amount of training so that you are not competing with their sales. If you complain that you have not received enough training, and make a comment that "x" did not train you properly or for long enough. Instead of addressing the issue and keeping it confidential, my manager told the employee that I had lodged a complaint against her and told her all of the things that I had said to her in confidence. Thus, nothing was resolved except this employee would no longer even say "Hello" to me or address me in any way after the fact. Since the floor managers are rarely on the floor, their information about you will be coming from other sources so let's hope that your colleagues like you. The managers have meetings where they talk about employees with the door open (where you can hear how they actually feel about you instead of the usual "happy to see you" facade they put on). Seeing a colleague cry because they overheard the managers' gossip about him/her really made me realise that everything in this store, including the products and interactions between managers and associates, are merely gilded.

    Advice to ManagementAdvice

    You cannot be friends with everyone as a manager, but you should treat everyone fairly instead of having favourites; this is not high school. Having double standards for permanent and seasonal employees (they have selling priority so for the first few weeks you will learn nothing because you will not have customers since it isn't busy) is unacceptable. Do not promise open full time positions after the season when you have not received the okay from New York to hire people on. Managers and even some of the employees (some are little more than cashiers) should be more professional, at least pretend that they work in a luxury environment. Chewing gum on the floor and responding to customers with "Gotcha" is not high end. Managers should value education and try not to talk down to their employees when they have questions (I have had managers roll their eyes at me when I have asked questions).

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  2.  

    Horrible experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Professional
    Former Employee - Operations Professional

    I worked at Tiffany & Co. part-time (less than a year)

    Pros

    Unbelievable discount on current items and discontinued items on the employee store.

    Cons

    Lack of teamwork, communication and professionalism. Inadequate training. Lots of gossip and mocking of co-workers. No one willingly helps you or wants you to succeed. Customers expect everything to be free.

    Advice to ManagementAdvice

    Supervise seasonal workers more because they are treated poorly and it's your job to train them; not a computer or dissatisfied co-workers.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3.  

    Ops

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ops
    Former Employee - Ops

    I worked at Tiffany & Co. full-time (less than a year)

    Pros

    -History of the company
    -Beautiful products
    -Nice customers

    Cons

    -Low pay; benefits suck (yes, they offer benefits but you need to contribute a significant amount each week. Lame!).

    - Point system for people who have family emergencies and can't make it to work. WOW. And I though the company cared about it's people???

    -My store had some questionable managers. I always felt silently critiqued by one in particular. She expected every employee to be dressed to the nines with a face full of makeup, hair straightened to oblivion. Any deviation from such from the ladies, and you got THE LOOK. Obnoxious. I came everyday with clothes clean and pressed and adhered to dress code. That's enough for me. I'd walk by her and FEEL her eyes on me. Whatever. I don't get paid enough to wear a different Dior and Versace suit everyday with Louboutin heels.

    -Cliques within my store. No sense of shared mission and teamwork as was promised in training. Lots of crap talking and gossip amongst employees and even some management. I though I left high school behind a decade ago???!!!

    -Crazy work load in Ops. Yet salespeople and management get to gossip and talk amongst themselves during downtime. Huh?

    -The employee discount is fine but it makes you realize what a mark up there is with items in the store. I'll never buy full price from Tiffany's, that's for sure (not that I ever did).

    -Hours are nuts. Working a full day (8hrs) means being there 9 hours to account for an hour lunch break. Do I ever get to go home????

    -Training was very disorganized and scattered. They need to tighten that ship up so people feel prepared for their first day on the job.

    -The IT at Tiffany & Co. is like circa 1990. Very outdated UI and POS system. Laughable for a billion dollar company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    It's ok but just ok.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Professional in Miami, FL
    Current Employee - Sales Professional in Miami, FL

    I have been working at Tiffany & Co. full-time (more than a year)

    Pros

    good benefits until last year.

    Cons

    micromanaging blue hell.
    Rude management that treat you like you born yesterday.
    you get sick time off but if you take more than 10 days they can terminate your employment.
    they will promise wonderful positions and great potential with your commission don't believe a thing only the people that can play politics will maked it anywhere, If you are a great employee but don't play politics you worth nothing,

    Advice to ManagementAdvice

    Entrepreneurial ideas dis-encouraged.
    Stop with the micromanaging and hire people that can do their job without having to be reminded of their duty's constantly by managers that clearly have a lot of time in their hands and could be supporting us.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6.  

    There is a major problem with the culture of the manufacturing side of the business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Staff Professional in Cumberland, RI
    Current Employee - Staff Professional in Cumberland, RI

    I have been working at Tiffany & Co. full-time

    Pros

    - A real pleasure to work with non-management manufacturing associates. Friendships that I have been developed, that will last a lifetime.

    Cons

    - There is a High turn over of manufacturing staff professional positions which is covered up due to the metrics in place.
    - Very "Me-type" of environment. If you have a good idea and move into a smooth running project, Directors and Managers will just take over to further their careers at your expense and offer no support or recognition.
    - The school yard approach of selecting management positions. Select yes men favorites over talent and experience.

    Advice to ManagementAdvice

    - Manufacturing leadership should encourage great ideas and breakdown barriers for great projects in order to develop careers not take them over at the last stages and take all the credit.
    - The "Do as I say, not as I do" approach, is an old philosophy that destroys your credibility as a leader with your reports.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    Horrendous!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Tiffany & Co.

    Pros

    I. Can't. Name. Five.
    Beautiful product
    History

    Cons

    They do not respect or care about their employees. They will measure your skirt to make sure it is long enough to your knees while favorites can wear minis! They favor men. They abuse their employees emotionally produce more or we will fire you.

    Advice to ManagementAdvice

    Your product is beautiful you can respect your employees it will create for a happier environment. The best decision I made was to leave !

  8.  

    awful company (they don't care about you)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Parsippany, NJ
    Current Employee - Anonymous Employee in Parsippany, NJ

    I have been working at Tiffany & Co. full-time (more than 10 years)

    Pros

    - location
    - required to
    - add five pro's
    - but having a difficult time doing so
    - company store & discounts

    Cons

    - continual layoffs (older employees, who had 12+ years service)
    - limited to no promotions
    - boys club
    - long hours with out OT or comp time offered/given
    - no training
    - no personal growth

    Advice to ManagementAdvice

    stop the layoffs, you are ruining the product name

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Very Corporate

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Tiffany & Co.

    Pros

    Friendly and quiet environment to work

    Cons

    Unsure about the training and perks of the job

    Advice to ManagementAdvice

    N/A

    Doesn't Recommend
    No opinion of CEO
  10.  

    Not the pretty blue box at all...... Don't care for their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Tiffany & Co. full-time

    Pros

    Never a dull moment. Good benefits.

    Cons

    No work life balance, culture is horrible, continuous power struggle with senior management. No training. Too much red tape to get things done. Not empowered to make quick decisions.

    Advice to ManagementAdvice

    Value your employees and provide clear direction

    Doesn't Recommend
    Negative Outlook
  11.  

    Mediocre management from top to bottom.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Security Officer in Orlando, FL
    Former Employee - Security Officer in Orlando, FL

    I worked at Tiffany & Co. full-time (more than 8 years)

    Pros

    Discount on jewelry is about it.

    Cons

    Poor training of managers, false promises, cheap company that leaves stores looking ragged and dirty. Infighting amongst employees.

    Advice to ManagementAdvice

    You all need to be replaced with people who have the ability to manage. You're more concerned with reports than making the company profitable.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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