Tiffany & Co. Reviews

Updated August 22, 2014
Updated August 22, 2014
284 Reviews
3.0
284 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Tiffany & Co. Chairman and CEO Michael J. Kowalski
Michael J. Kowalski
170 Ratings

Review Highlights

Pros
  • There is great work/life balance and the benefits are fantastic (in 11 reviews)

  • The employee discount was really nice since all of the jewelry there is overpriced (in 21 reviews)


Cons
  • Not a good work/life balance at all either, so if that is important to you, you should look elsewhere (in 8 reviews)

  • The Upper Management team recently sent out Proxies for stockholders to vote on (in 13 reviews)

More Highlights

57 Employee Reviews Back to all reviews

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  1. 3 people found this helpful  

    Company has lost sight of importance of valuing, rewarding and offering internal career progression to its employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  New York, NY
    Current Employee - Manager in New York, NY

    I have been working at Tiffany & Co. full-time for more than 10 years

    Pros

    Nice employee store with discounted merchandise. Company is well regarded in high end luxury market. Corporate offices are nice and in good location in Manhattan.

    Cons

    Too many ongoing changes since lay offs of 2008, has left a very nervous employee population creating a very sour and demotivating working environment. Management not focused on right priorities and needs to communicate more openly and honestly on all levels. Pay not in line and very poor yearly increases are given, even for best performers. Very political environment creates an unpleasant daily experience. HR is very ineffective, and basically will do nothing to back up employees. Be careful about continuing to hire top management from the same foreign country.

    Advice to ManagementAdvice

    Go back to the core values which originally made the company a well respected organization. Appreciate and reward appropriately high and outstanding performers. Get rid of ineffective and abusive higher level management, and focus on motivating your employees effectively. Make the company a dynamic, inspiring and fulfilling place to work, and you will see great results on your surveys!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    It's a typical retail job just like any other retail establishment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Security Officer  in  Charlotte, NC
    Current Employee - Branch Security Officer in Charlotte, NC

    I have been working at Tiffany & Co. full-time for more than 3 years

    Pros

    The healthcare benefits are pretty good and a 401k with matching contributions is nice. It's an easy retail job and the name recognition makes one stand out a bit amongst friends and peers. If one enjoys the luxury retail atmosphere and the type of clientele luxury retail attracts one might find this a comfortable place to work.

    Cons

    There is no room for growth or professional expansion based on merit. The company's policy of not promoting from within mean that employees are stuck in their hired positions no matter their skill level or ability. Sales stay sales, security stays security, and customer service stays customer service. Management is hired from outside the company and very seldom have comprehensive management skills. The outstanding and exceptional managers use the company as a springboard to further their career. This is likely because there is no growth potential with Tiffany. Any legitimate grievance or complaint regarding the company's policies are met with the threat of termination. The pay is stagnant and 'merit' wage increases can be withheld for arbitrary reasons. When 'merit' wage increases are given out they range from 1%-3% typically.

    Advice to ManagementAdvice

    There is no reason to give advice to upper management. Branch level employees are a disposable resource to them and empathy seems to be a disqualifying quality for Management candidates.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Apres Moi, le Deluge.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Tiffany & Co. full-time for more than 5 years

    Pros

    Ridiculously good discount for overpriced items. Nice perks like being able to stub your toe and be late for work for 6 months. No accountability whatsoever. Only better place to work was the Post Office before the economic downturn. Subsidized oxtail stew and other disgusting items that the entire staff, due to diversity, is forced to eat, are a daily "treat". Pretty place to work. Most people are pleasant.

    Cons

    Disrespect is rampant and misinterpreted according to where one hails from. Fear of Human Resources is the norm. Laziness, rudeness and "I got mine" is rewarded. Racial profiling and hostility is the norm. They can't even get a simple concept like wardrobing right. Major disconnect between Executive and front line.

    Advice to ManagementAdvice

    Learn French. Grow a pair. Prioritize effectively. Dare to leap into the 21st century. Fire the lazy. Fire the under achievers. Fire those who think they have it all figured out since they were 18 and have 20 more years to go until retirement. Fire the drains on the 401K. Fire the Matrix abusers. Hell. Get rid of Matrix! No such thing as work-life balance, unless one is in the Executive offices.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    My Experience at Tiffany & Co.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Professional  in  Frontenac, MO
    Former Employee - Sales Professional in Frontenac, MO

    I worked at Tiffany & Co. full-time for more than a year

    Pros

    Fun job over all! If you are social and enjoy jewelry and learning about the history of such a legendary company with so much impact on the way we see jewelry today, you will really enjoy these aspects of the job! The sales approach is more of a consultative once over all. You also get typical retail perks.

    Cons

    You sell in a more consultative way, but still have to make your goals, which seem to get larger as the demand gets smaller. If someone at your company quits, your goals increases until they find someone else, whether they will admit to it or not--they don't admit to much. Part of a manager's job is to keep you thinking everything is great, understandably, but it's very frustrating. The last year I was there, the company changed the commission structure so that we would have more "potential for larger commissions." With the old structure, you would receive 1-2% depending on what you sold or whether or not you made your goal. With the new structure, you receive a plat 1% fee if you didn't make your goal, 1.5% if you made your goal or exceeded it by 15%, I believe it was, then if you exceeded it by 15% you could get 2% and so on. Additionally the goals increased and there were fewer new or large purchase clients coming in everyday. That holiday season was one of the worst I'd see or heard of. Basically it was near impossible to reach the "potential" 2.5 or 3% commission. Also, You would make less money than with the previous structure, EVEN WHEN YOU MADE YOUR GIAL, which became increasingly difficult to do, especially if you hadn't been there at the beginning of the store's opening to snag the local consistent, wealthy bunch.

    To top it off, managers and non-sales employees are brought out to help sale during busy times (you know, when the sales are actually good) and would take sales from sales from Sales Professionals--they usually aren't allowed or won't to pass the sale over to you, even when you free up.

    Smaller issues I couldn't handle were working all but one weekend a month. I would have liked to work just one weekend day 3 times a month, then get one full weekend off, but then again, I would have likely been further from my goal that way. Also, vacation days are few and difficult to get. Good luck making your goal on the months you take vacation--even though you are paid to supposedly take into account the missing commission you would have earned during the time you were gone (may not be accurate), if you don't make your goal, you lose out hugely on the rest of your commission.

    Also, not much room for growth or very slow growth.

  6. 2 people found this helpful  

    order picker

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Order Picker  in  Pelham, NY
    Current Employee - Order Picker in Pelham, NY

    I have been working at Tiffany & Co. full-time for less than a year

    Pros

    great way to learn and handle diamonds with little or no experience

    Cons

    pay is not that great

    Advice to ManagementAdvice

    should pay a little more

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 2 people found this helpful  

    No Breakfast at Tiffanys

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales  in  Austin, TX
    Former Employee - Sales in Austin, TX

    I worked at Tiffany & Co. part-time for less than a year

    Pros

    The best reason to work there is that their name is noticed around the world.

    Cons

    They don't treat the employees well.

    Advice to ManagementAdvice

    Practice what you preach

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Company in flux

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  New York, NY
    Former Employee - Manager in New York, NY

    I worked at Tiffany & Co. full-time for more than 8 years

    Pros

    Good benefits. Pay is Ok for industry. People's eyes light up when you say you work there.

    Cons

    There is a lot of talk about valuing people but actions speak otherwise. Staff development is talked about a lot but then staff are treated like robots. Secretive culture. New senior management is not building trust with those beneath them. There is a lot of catchup going on with technology as it has not been valued, which is common for the industry.

    Advice to ManagementAdvice

    Yes, change needs to occur but there are better, more productive ways to go about it. Value your staff's happiness and you'll find they (and you) will be more successful.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    caster and jeweler

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Jeweler  in  New York, NY
    Current Employee - Jeweler in New York, NY

    I have been working at Tiffany & Co. full-time for more than 10 years

    Pros

    caster, jeweler, stone setter, casting picking, wash out , quality assurance , mass finish. grinding, product knowledge.

    Cons

    no challenge any more because the company is moving faraway from new york

    Advice to ManagementAdvice

    some of the management don't care about us anymore.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Ok Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager  in  Natick, MA
    Current Employee - Operations Manager in Natick, MA

    I have been working at Tiffany & Co. full-time for more than a year

    Pros

    Discounts
    Employee Store with jewelry for $5-$15

    Cons

    No room for advancement
    Tons of beauracracy

    Advice to ManagementAdvice

    Look at talent and hard work, not just seniority.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Poor Management

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Tiffany & Co.

    Pros

    Great discount, history and credibility, decent training, great sales conference, decent pay, good benefits. Some nice colleagues.

    Cons

    Management at a store level is not respectful to their employees. Most of the sales associates are more qualified then the managers at this location. Do not give you a chance to build your client book, threaten termination daily. With an extensive history in sales, if they were nicer I would have invited my friends, family, and past clients to view and/or purchase. After seeing no respect was in place here, I moved on.

    Advice to ManagementAdvice

    Once middle management is fired and a new leader (sales manager) is in place this will be a good place to work. If you are nice to your employees and treat them well and fair they will work hard for you. It took more then a small salary to motivate me. It takes basic respect. I could have moved the whole stores numbers with my connections. Never did management capitalize or act in a respectful way so I moved on and brought my business elsewhere.

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