Tiffany & Co. Reviews

Updated April 24, 2015
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77 Reviews
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Tiffany & Co. Chairman and CEO Michael J. Kowalski
Michael J. Kowalski
33 Ratings

77 Employee Reviews

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  1. Seasonal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Tiffany & Co. (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Great for the holidays till you find something permanent.

    Cons

    Tough to get a permanent position.

    Advice to Management

    Should consider seasonals who prove themselves.

  2. Helpful (1)

    Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Parsippany, NJ
    Current Employee - Anonymous Employee in Parsippany, NJ

    I have been working at Tiffany & Co.

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Offices are comfortable. There is a great food service provider, prices are reasonable and the menu is diverse and creative. Decent employee discount.

    Cons

    Someof the senior managment lack insight as to a foward thinking company should operate.Many of the systems are out of date if not obsolete.There seems to be a conflict in management style with some of the new senior recruits. we'll see how this shakes out.

    Advice to Management

    Take the surveys seriously. Alot of time and effort is put into them. Simple fixes can be implemented rather quickly; however, there seems to be an effort to do nothing.

  3. Helpful (2)

    Quality Department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst in Parsippany, NJ
    Current Employee - Senior Analyst in Parsippany, NJ

    I have been working at Tiffany & Co. full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Brand name, good benefits, 401k, safe working conditions, long term employment opportunities, stable work, new management at the top of the company.

    Cons

    Not a family friendly place to work, they will try to convince you that this is a family friendly place but it is not. Overpopulated with women in management who only hire other women to work on their staff. bias towards men in QA management in NJ. Stale head of department in NJ, stuck in the company from 20 years ago.

    Advice to Management

    Don't believe the lies from your management, hold more skip level interviews, find out the truth.

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  5. Helpful (4)

    Terrible Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Tiffany & Co.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Employee discounts, summer Fridays, and casual Fridays.

    Cons

    Management is horrible. The manager and supervisor are micromanagers in which the supervisor is rude and degrades everyone below her. Upper management is aware of this ongoing issue with the department supervisor although everything is constantly bushed under the rug. Manager is horrible and back stabbing. She is fake and at the end of the year gives out terrible reviews.

    Advice to Management

    Reconsider the management of the payroll department or at least upper management should address the ongoing issues.

  6. Helpful (1)

    Very unpleasant over the past few years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Treasury Analyst in Parsippany, NJ
    Current Employee - Treasury Analyst in Parsippany, NJ

    I have been working at Tiffany & Co. full-time (More than 10 years)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Great benefits, nice location , great cafeteria

    Cons

    Understaffed, very long hours, low compensation

    Advice to Management

    Treat others the way you would want to be treated

  7. Helpful (3)

    A little blue box full of...

    Current Employee - Anonymous Employee in Palo Alto, CA
    Current Employee - Anonymous Employee in Palo Alto, CA

    I have been working at Tiffany & Co.

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    + strong brand name: Almost everybody knows the brand and has a positive opinion of it, which gets people into the store and makes it look good on a resume.

    + working with some customers can be enjoyable

    + beautiful jewelry

    + good benefits

    + high commission when sales are good

    + mostly nice co-workers: They are mostly nice and want to have fun at work.

    + no local competition: This is probably why the store did well for a while.

    Cons

    - micro-management: Have you ever had a manager time you while you're in the bathroom? Have you ever had to get signed out any time you want to take a break? Managers are always telling us what to do and it becomes too much. They even tell us what to say and write to our customers, which would be fine if it was actually good and got customers into the store.

    - Shady management: I think they are pretty manipulative. I once overheard the assistant manager tell somebody how she had a plan to get someone fired. That's probably not the only shady thing they've done or will do.

    - bad training: The training program is long and boring. Management won't train you and they don't have a plan. They will be able to answer most questions if you ask, but that annoys them.

    - management with inflated egos: They can be obnoxious and think they rule the world. A couple of them don't belong in a luxury store. One should probably be selling tacos on the street. She wears too much makeup, but is on everyone about dress code. I just wish they were able to help the business so I don't have to eat those tacos.

    - I don't know what H.R.even does here. Does anyone?

    - almost impossible sales goals: Sales have been low for a while and constantly missing goals and making little commission is depressing.

    - catty co-workers: Sales are low and this is when people get selfish and greedy. They also gossip. Sometimes they are talking about someone's weight, how they look, what they said, or what they might be doing out of or in the store.

    - Some part of the store is always broken.

    - Tiffany is trying to play catch-up with other brands for high-end jewelry and customers.

    - small store: People are probably scared to say these things in such a small store where everyone has to work so close together.

    Advice to Management

    Hire management that actually wants to help co-workers get better, are honest about what they are doing to help the business, and look and act like they belong in a luxury store. People dealt with this and stayed when the sales and pay were good, but I don't think it's worth it now. There are probably a lot of stores like this and these are reasons why this company is losing and others are winning.

  8. Helpful (8)

    All that glitters is not...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in New York, NY
    Current Employee - Director in New York, NY

    I have been working at Tiffany & Co. full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The pro is working for a strong brand name. Unfortunately this is where the major differentiating benefits stop. Looking through other Tiffany reviews, I see 2 main groups. Positive reviews that focus on the brand and seem to place more value on it than the other aspects that make a great job experience. The other group is written with a view to the other aspects of the job which seem to generate more negative reviews.

    Cons

    Tiffany lacks in good leadership. This is likely related to the compensation which is lower than many companies. Internal systems are often quite archaic. It is laughable to see that store set up teams spend days sticking on pricing stickers by hand or that some departments produce their expense reports by hand since they do not have a formal expense tracking software solution. New employees enter the company with great ideas to inspire change and improvements and quickly lose motivation due to all of the roadblocks. Departments do not work very collaboratively. This results in misguided efforts. As Tiffany undergoes its current effort of eliminating jobs to outsourcing more challenges will come to light.

    Advice to Management

    Globally the management pales in comparison to other luxury brands. For this reason Tiffany continues to lag in performance in a variety of criteria. Tiffany only performs under its current management due to Tiffany's inherent brand value. The brand is the strong and the blue box is one of the most recognizable icons in luxury branding. Essentially management only needs to "not mess it up". Unfortunately while "not messing it up", they have consistently failed to create any substantial growth. They can't seem to get out of their own way. Finance is the only metric that really matters and important things like quality and employee satisfaction play small roles. Decision makers make inconsistent decisions and the whirlpool of mediocrity spins on. With exception to some glimmers of hope in 2010 and 2013, Tiffany's stock has not made much traction. 2014 was a disappointment. As questioned on CNBC, how could we cite the strong dollar as the reason for our poor 4 qtr when other luxury brands use the same currency and performed well?

  9. Helpful (2)

    Interesting. Full of ups and downs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Tiffany & Co.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The products are made of great quality raw material. The employee discount was great.

    Cons

    Poor leadership. Unprofessional and non-trustworthy HR team. Very few people to trust.

    Advice to Management

    Get rid of your HR group and start over.

  10. Helpful (1)

    Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Professional in Pasadena, CA
    Former Employee - Sales Professional in Pasadena, CA

    I worked at Tiffany & Co. full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Decent pay for the sales. The discount is good and an employee store

    Cons

    Tons of busy work for clienteling. Management can't make a schedule on time. Days when it's only 1 person working on the sales floor.

    Advice to Management

    Actually work with your employees to see how or what things can be implimented to make the work environment better. Quit trying to run the store your own way. I've had 3 management turnovers and all 3 have completely different agendas, all were poor.

  11. Helpful (2)

    Seasonal Sales & Service Professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales & Service Professional in Parsippany, NJ
    Former Employee - Sales & Service Professional in Parsippany, NJ

    I worked at Tiffany & Co. part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Certain Direct Sales Assistant Managers and trainers are genuinely good leaders and are very willing to mentor, discount was nice and Holidays were filled with food incentives!

    Cons

    Contradictory and biased approach to retaining talent. Subculture is obviously a factor in job security, i.e. *Kim Desarno & Will Bragger...performance and attendance doesn't apply to Job Security if your not their type of people. Transparent racist and bias behaviors.

    Advice to Management

    Pay commission to your Sales & Service reps and stop exploiting people. Utilize your training class to also set clear and defined expectations when it comes to procedures such as cancelling and re-entering orders, sales conversion, and average handle time. STOP PLAYING FAVORITISM, AND LOOKING FOR HIDDEN REASONS TO DISMISS MINORITIES . In training it was indicated that building on people's strengths was a means to develop talent, yet u let some of the overall better performers go in an attempt to maintain a certain "image", it's obvious the favorable people met a criteria that had nothing much to do with some of the metrics that were claimed as the platform for performance as far as attendance, conversion, and quality it was clearly evident that the company has a hidden set of preferences in its hiring and retention practices. WE ALL KNOW THE PEOPLE THAT DIDNT RANK often, had attendance issues, and poor quality scores you choose to keep! But all the Minorities, black males, and top sellers got cut. BE for real!

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