TigerDirect Canada

  tigerdirect.ca
Work in HR? Unlock Free Profile

TigerDirect Canada Reviews

30 Reviews

1.9
30 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TigerDirect Canada Chairman & CEO Richard Leeds
Richard Leeds
12 Ratings

13 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    A place that only looks after the senior reps and is full of false hopes and miscnceptions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales  in  Naperville, IL
    Former Employee - Sales in Naperville, IL

    Pros

    Loved the customers and the fellow co-workers. Hard work to develop the right relationships but it pays off in the end. Great place to learn. But...... I WOULD NOT RECOMEND this place to anyone.

    Cons

    Watch out!! It's all about the numbers baby! All your hard work bringing in new accounts is not appreciated if you don't have the numbers. There is only one thing they look at, numbers. When there are other values a sales rep brings to the table. Had over $1.1 million in sales YTD, but.... missed one too many pay periods. Watch for ever increasing quotas until you can't do it any more than BAM! Your out the door. Very inconsistent in the termination process. Many reps let go for under performance while a select few can miss their numbers constantly and still keep their job. Some reps receive multiple third warnings before the final,and still have their job. It's a "Throw them on the wall, and see who sticks" mentality. Except for the special reps. Absolutely zero coaching from the managers. And if you do create a nice account...poof. Its gone and a senior rep has it the next day.

    Advice to ManagementAdvice

    Be more consistent in the termination process. I thought rule was at least two warnings in a row before the final. i got one. I guess the coach can choose to only hand out the one than the final. hold the coaches just as accountable as you hold the reps. And stop giving out multiple third warnings. It creates false expectations for the other reps.

    Doesn't Recommend
    No opinion of CEO
  2.  

    If you wanna join the Army

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - B2B Account Manager  in  Raleigh, NC
    Current Employee - B2B Account Manager in Raleigh, NC

    Pros

    Play on the internet for min. wage

    Cons

    Military style micro management. Hopefully you do not get placed on the team where sales manager thinks he is still in the army. Sales manager constantly looks over your shoulder and wonders why you are on the internet when in reality that is all there is to do. This job is basically a waste of time with poor pay. Time working is actually time looking for another job.

    Advice to ManagementAdvice

    Start over from scratch.

    Doesn't Recommend
    No opinion of CEO
  3.  

    Another day in the life...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Account Manager  in  Raleigh, NC
    Current Employee - Account Manager in Raleigh, NC

    Pros

    You get paid on time, albeit a poverty-level wage, even in NC. So far, I've been able to fly under the radar, getting my work done in about 5 hours, while spending other time focusing on professional develolpment opportunities and my job search.

    Cons

    Micromanagement. Lack of an effective CRM database. No lead-gen activity. "Old-school" smile and dial operation...not a clue about Web 2.0 marketing strategies, even email marketing.

    Advice to ManagementAdvice

    Totally re-engineer the business, by hiring an outside consultanting firm to bring in fresh unbiased ideas and do some benchmarking and gap-analysis. Oh wait, that would cost real $$$'s, you'll never do it. OK, then sell the place to a competitor like CDW, oh wait that means you'd all likely lose your jobs...that'd never work.

    Doesn't Recommend
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    I've been working at Tigerdirect for too long.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)

    Pros

    The retail level is great. Staff is easy to get along with and most of the managers are easy to talk to.

    The hours are stable and depending on your job position, not too stressful.

    Overall this is a great place to gain entry level experience.

    Cons

    The company has very unrealistic goals for its sales staff. The CA or TD anti virus software that they push the staff to sell is unanimously acknowledged as the worst software in the market.

    The health benefits leave a lot to be desired.

    This company does not give raises. The person walking through the door for a new job will be making the same wage as a seasoned veteran who has been there nearly a decade.

    All in all, this company does not care about it's employees.

    Advice to ManagementAdvice

    To store managers, I'd say be on the hunt for a new job, because you're just as expendable as the seasonal staff that you hire.

    To the people running the show from Miami, give your employees an incentive to stay. It's not difficult.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    I need a raise.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier
    Current Employee - Cashier

    Pros

    Very minimal responsibility.
    Coworkers are friendly.
    Flexible scheduling.

    Cons

    You make very little money as a cashier.
    Fighting to compete for warranty sales with sales associates.
    Return policy changes all the time.
    Unhappy customers when you charge them a restocking fee.
    New management/sales associates not properly trained and informing customers with the correct return policy.
    If your till is short you have to pay out of your own pocket or contact the customer to get them come back and pay the difference.
    The turn over is very high, every month it cycles through new staff.
    G tickets are ridiculous and a waste of paper as they get tossed out at the end of the day.

    Advice to ManagementAdvice

    Have a return policy that works for the store and makes the customer happy as well, and stick with it. Give bonuses or raises to the front end staff who have been there for more than a year. Stop wasting paper with G tickets, it makes the store look bad.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    A place where shady people thrive (at least they think they do)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  London, ON (Canada)
    Current Employee - Anonymous Employee in London, ON (Canada)

    Pros

    Absolutely nothing is good about this establishment, nothing.

    Cons

    No training
    Reluctant to help when you ask a manager for assistance
    Sales people shove tickets to people they haven't helped
    Sales people ignore customers they don't think are going to buy a laptop
    Sales people offend customers with the profanity they use around them
    Management is so lazy
    There are a couple good employees but they always get overshadowed by shady employees that suck up to the even more shady management

    Advice to ManagementAdvice

    Remain within the confines of the store because you can't get away with your antics in the real world.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Crooks from the top

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Etobicoke, ON (Canada)
    Current Employee - Sales Associate in Etobicoke, ON (Canada)

    Pros

    None unless you are a crook and don't mind ripping off customers.

    Cons

    The whole place is riddled with crooks, this comes from the very top in Miami to all the managers. It seem if you get a Manager thats good and honest they don't last. Managers always talking about how the other store managers manipulate sales to make their goals. They suck up to upper management even though they hate them just to keep their job. They will throw anyone under the bus to save themselves. Take a look at the jobs always advertised, they cannot keep anyone. They do not care about the customer only how much junk you can sell them, and when it comes time to help they customer you are told not to until it escalates then you are the one in trouble. They change the rules every day so you really never know what your doing. Yesterday it was okay but today it's not. Morale sucks as you are always being threatend with your job even though they do not have the product advertised.

    Advice to ManagementAdvice

    You know where the problem lies, stop sweeping it under the rug and make changes to improve your company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    potential to make money but horrible system

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    can make alot of money if your selling this only happens during winter season
    good employees to work with

    Cons

    your told to harass customers constantly bugging them if not you are in trouble
    sell sell sell square trade
    sometimes given unrealistic goals like sell $3000 in a 4 hour shift on a slow day
    G-tickets each sale you make you need to get customer name,address,number and email or else your commission does not count. Personally I find this way to evasive. I've had alot of my sales disqualified for this reason did not get all infomation then I got told i'm not performing well

    Advice to ManagementAdvice

    avoid micromanaging for every little thing rules for g-tickets are way to excessive

    Doesn't Recommend
    Negative Outlook
  10.  

    No respect for employees, abuse policies, constant turnover, unorganized, unprofessional corporate staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager  in  Toronto, ON (Canada)
    Current Employee - Sales Manager in Toronto, ON (Canada)

    Pros

    Some co-employees were decent people, easy to get along with and all shared the same ideology as you. Employee discount was decent enough that you could supplement your income with employee purchases if you purchased the right things.

    Cons

    Sign a contract stating 40 hours but made to work 45. Not paid for breaks for management so essentianly you were scheduled for 50 hours a week and you were lucky if you had time for breaks. Morale of employees very low and everyone wants to leave the company from management to sales. Turnover is very high and no statutory holiday pay for management (they claim it is included in salary for management). During statutory holiday weeks, management still expected to be scheduled 50 hours and occasionally asked to perform tasks such as picking merchandise up from other stores (using their own vehicle and at their own gas expense), and come in on days off and take phone calls during that period. Management NOT allowed to have 2 consecutive days off. They must be split up during the week so you are forced into their culture.

    Advice to ManagementAdvice

    There are labour laws in Canada made to protect employees from companies such as this one.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Simply horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The people I work with.
    When its dead I get to go home early.
    Go home early often.

    Cons

    Pay is bad, even take back certain spiffs when they make a mistake.
    Lie to customers about warranties.
    Treat management really bad so they are always ticked off.
    Tell you to help customers as little as possible then yell at you if the customer complains.
    Return policy is a joke

    Advice to ManagementAdvice

    Treat your employees like people, difficult to do a good job when you are always being told you will get fired.
    If you are going to make selling warranties and anti virus a must at least stand by the product, stop lying to your customers.
    Maybe if you treated your managers with more respect and support they would do more for you.

    Doesn't Recommend
    Disapproves of CEO

Worked for TigerDirect Canada? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.