Tim Hortons

www.timhortons.com

Tim Hortons Reviews

Updated January 23, 2015
Updated January 23, 2015
405 Reviews
3.3
405 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Tim Hortons Chairman and Interim CEO Paul D. House
Paul D. House
107 Ratings

Review Highlights

Pros
  • good job for high school students, flexible hours, lots of locations (in 37 reviews)

  • Fast paced environment means you're never bored on the job, which is definitely something I liked (in 27 reviews)


Cons
  • minimum wage, can be very demanding sometimes, lots of customer complaints (in 24 reviews)

  • Need lots of patience to handle rude customers (in 11 reviews)

More Highlights

192 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    How It Should Be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member in Troy, OH
    Current Employee - Team Member in Troy, OH

    I have been working at Tim Hortons

    Pros

    Treat employees right, good hours, good management, nice regulars, environment, interesting jobs to learn, free coffee, pay, clean, uniforms, relaxed policies, free donut each day, 50% discount, not much micro management, willing to work with you

    Cons

    customers are downright terrible, storefront is set up weird. waking up at 5am, part of life though. training wasn't too detailed, but honestly helped you to just dive in and overcome the pressure.

    Advice to ManagementAdvice

    cheer up and you aren't getting that 25 second drive time because of the customers who can't learn how to order. lol

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    working in tims was a very nice experence, all the staffs are very nice and welcomeing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Head Cashier in Toro, LA
    Current Employee - Head Cashier in Toro, LA

    I have been working at Tim Hortons part-time (more than a year)

    Pros

    serving and helping customers was one of the best part of my jobs the customers are very nice. making them happy made me happy.

    Cons

    in rush hours its very hard to maintain your calm, because yours trying your best to get everyones order.

    Advice to ManagementAdvice

    everyone should work and try there best but you should also be involed with your life.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Tim hortons

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Tim Hortons part-time (more than a year)

    Pros

    Good staffing. Easy work and good place to learn

    Cons

    Hours can be random at times

    Doesn't Recommend
    Neutral Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    I loved it the hours were a little weird but great experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Tim Hortons

    Pros

    Working by yourself during the night and working till morning. The hours allow you to work a day job.

    Cons

    Waking up to early at 4 am to begin your shift.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Great place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Counter Staff in Columbus, OH
    Current Employee - Front Counter Staff in Columbus, OH

    I have been working at Tim Hortons

    Pros

    Amazing amazing amazing amazing supper

    Cons

    Amazing amazing amazing amazing great

    Advice to ManagementAdvice

    Get on board

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Trying to copy others without sticking innovation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Supervisor in Lincoln Park, MI
    Current Employee - Shift Supervisor in Lincoln Park, MI

    I have been working at Tim Hortons part-time (more than a year)

    Pros

    Great coworkers! The coworkers are the only reason I'm still working this job while paying my way through college. If you don't have great coworkers, you will hate this job.

    Cons

    Disrespectful customers are the absolute worst. They are the main con of working at this job.

    Advice to ManagementAdvice

    Stop trying to copy every other company's ideas and create your own like roll up the rim. Everything else is taken from other companies like the rewards cards, the new sandwich boxes, and a lot of the breakfast in general. I stopped by a dunkin' donuts and saw that they have almost the same things we do, just named differently. I suggest coming up with things that stick instead of items that are driven by advertising alone and when the advertising dries up, the particular item is forgotten about.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    good

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Tim Hortons

    Pros

    it has good social aspects

    Cons

    very hectic and can sometimes not be god for health

  9. 1 person found this helpful  

    Best Job In The World!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Donut Tester
    Current Employee - Donut Tester

    I have been working at Tim Hortons part-time (more than 10 years)

    Pros

    Low wages and no benefits, what more could you ask for! After I pay my bills there is no money left for food, one less worry. Soon we can all work in the service industry. I love everything about the service industry except the people! If you like donuts this is the job for you or you could become a cop. The police get free coffee and donuts, can't expect them to pay, they only make a $100,000 a year. All pumped up on sugar, lets go taser somebody. Bookem Dano!!!

    Cons

    I'm lovin it!!! Sorry wrong company.

    Advice to ManagementAdvice

    Fire me, please!!!

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Current Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member in Rochester, NY
    Current Employee - Team Member in Rochester, NY

    I have been working at Tim Hortons part-time (more than 5 years)

    Pros

    It's a good place to have your first job, its not too demanding and the people that work there are wonderful. Their first priority is the customer no matter what. They will do anything to make the company happy. It's an easy to learn job. Scheduling is very flexible, and they are very good with giving you time off.

    Cons

    It can get stressful, mainly during the morning shift. This is when it becomes difficult because (at least at my location) my managers are so concerned with the drive-thru times, they lack in hospitality. It is also difficult for the rest of the employees when our managers are constantly yelling about the time, I think it makes us less efficient.

    Advice to ManagementAdvice

    I think they need to worry more about the needs of the employees and how they are treated. Customers are important but without your employees you can't serve the customers.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Horrible, draining and belittling!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Buffalo, NY
    Current Employee - Manager in Buffalo, NY

    I have been working at Tim Hortons full-time (more than 3 years)

    Pros

    Co-workers and some customers other than that there are no pros for this company! I do not recommend this company at all!

    Cons

    Owners are horrible people that only care about the money not the ones making it for them. TDL has way too many promos come out at once!

    Advice to ManagementAdvice

    I was the only manager out of the three locations that actually work with the team on the floor to get the job done and help! I stood up for my Co-workers and was disrespected because of it! The higher you move up the more disrespected they treated you. The owner are disgusting human being and would speak to you like you ment nothing to them! I got NO perks for being a manager. My staff are over worked and under paid. Some havnt received raises for years no matter how hard I fought for them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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