Tim Hortons

  www.timhortons.com
  www.timhortons.com

Tim Hortons Reviews

Updated December 19, 2014
Updated December 19, 2014
390 Reviews
3.2
390 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Tim Hortons Chairman and Interim CEO Paul D. House
Paul D. House
102 Ratings

Review Highlights

Pros
  • good job for high school students, flexible hours, lots of locations (in 37 reviews)

  • Fast paced environment means you're never bored on the job, which is definitely something I liked (in 27 reviews)


Cons
  • minimum wage, can be very demanding sometimes, lots of customer complaints (in 24 reviews)

  • Need lots of patience to handle rude customers (in 11 reviews)

More Highlights

54 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    You'd never think that!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Front/Cashier in Bloomfield Hills, MI
    Former Employee - Store Front/Cashier in Bloomfield Hills, MI

    I worked at Tim Hortons part-time (less than an year)

    Pros

    50% discount on all items
    Some customers are nice
    Will work around your scehdule

    Cons

    It was nothing but drama constantly
    They expected you to do way much more that what's required
    Wouldn't raise pay for minors
    Bad working environment
    Management did not take action in nothing that happened

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Listless people making coffee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Crew Member in Marysville, MI
    Former Employee - Crew Member in Marysville, MI

    I worked at Tim Hortons part-time (less than an year)

    Pros

    You get a half off discount.

    Cons

    Owners were horrible, people walked out every day, the managers were driven to tears by owner every day... I couldn't take it. The window time is 6 seconds during peak hours, which is fine for just coffee but the food items that need preparation take a bit longer, so that should be taken into consideration. Other locations may be ok , but the stores in our area were horrible. I have never worked in such a sad place.... and I used to do hospice. I'm not kidding, it was that bad.

    Advice to ManagementAdvice

    Keep a better eye on your store owners!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Team member

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Tim Hortons

    Pros

    We get tips... Off days when you want...that is really it...

    Cons

    No raise to females unless they're in a click with management or either has to be there for more that 2-3 yrs to even get a raise.

    Advice to ManagementAdvice

    Shows extreme favoritism.

    Doesn't Recommend
    Negative Outlook
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  5.  

    Worked only one day for pocket money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in New York, NY
    Former Employee - Cashier in New York, NY

    I worked at Tim Hortons part-time (more than an year)

    Pros

    Gets you into the habit of working in real world, dealing with customers etc.

    Cons

    The management in the store.

    Advice to ManagementAdvice

    Please be considerate about the employees. Just because they work for you doesn't mean you should treat them any way you want.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Communication is key.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Warwick, RI
    Former Employee - Anonymous Employee in Warwick, RI

    I worked at Tim Hortons

    Pros

    The regular customers. They become part of your morning routine at work and you form very nice relationships with most of them.

    Cons

    Poor communication, lack of positive feedback. Staff pay rates are poor and most of the employees love to gossip.

    Advice to ManagementAdvice

    District Managers and Corporate Staff,
    You need to earn the respect and trust of those of you that work below you. The management team in each store and staff are the ones that produce the customers and sales. When you walk into each of your stores, you should be acknowledging not only the management but the crew as well. In my eyes, that is disrespectful and you display behaviors that indicate that you could care less about those employees.
    Trust your management team. Listen to their opinions and ideas before you immediately shoot them down. You are "teachers" to those below you and again, you need to earn the respect from your "students".
    Don't always trust what you are told either... people abuse the Always Fair and Open Door Policies.

    Doesn't Recommend
    No opinion of CEO
  7.  

    Recently a more difficult company to be employed with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Associate in North York, ON (Canada)
    Former Employee - Store Associate in North York, ON (Canada)

    I worked at Tim Hortons

    Pros

    Flexibility, entry level, rewarding experiences with some customers.

    Cons

    No perks, low pay, managers horrible.

    Advice to ManagementAdvice

    Work towards a more positive work environment and treat your employees with more respect.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Started with high hopes ended with distaste

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in Vancouver, BC (Canada)
    Current Employee - General Manager in Vancouver, BC (Canada)

    I have been working at Tim Hortons full-time (more than an year)

    Pros

    Not a whole lot really ... camaraderie of fellow managers that complain about the systems - being part of the charities and good will fostered in the community was pretty cool

    Cons

    Where to start ... the fact it is "big brother" constantly watching you, the factory/assembly line feel to hospitality - the all mighty dollar above all else - the lack of decent pay ....

    Advice to ManagementAdvice

    why bother - not like they will listen

    Doesn't Recommend
    Disapproves of CEO
  9.  

    Awful, awful, awful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Cashier in Devon, AB (Canada)
    Former Employee - Front Cashier in Devon, AB (Canada)

    I worked at Tim Hortons part-time (less than an year)

    Pros

    You can get a drink whenever you like! And you get discounts on all items when you are on your break.

    Cons

    Management are disorganised, and will send you out to the cashier positions before you have competed your training. Most employees are rude, but not as rude as some customers. I tried my best to put up with it, and told myself "It's only a job" when one day, a particularly rude customer sent me home in floods of tears and I didn't return.

    Advice to ManagementAdvice

    Make sure you train your staff fully, before expecting them to be able to manage the morning/lunch time rush.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Reasonable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Front/Cashier in Vancouver, BC (Canada)
    Former Employee - Store Front/Cashier in Vancouver, BC (Canada)

    I worked at Tim Hortons full-time (less than an year)

    Pros

    - set hours (generally)
    - smell of baked goods
    - co-workers can be nice
    - routine job, uncomplicated

    Cons

    - customers can be rude
    - minimum wage

    Advice to ManagementAdvice

    - some more perks would be nice, but then again it's a fast food chain so....

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    work extra hours and not paid overtime

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor in Yorkton, SK (Canada)
    Current Employee - Supervisor in Yorkton, SK (Canada)

    I have been working at Tim Hortons full-time (more than 3 years)

    Pros

    good for a stepping stone for a student , customers are great

    Cons

    wont let you take holidays,didnt pay overtime, call you in on days off and short staff often

    Advice to ManagementAdvice

    upper management from head office good, store management terrible

    Neutral Outlook
    Approves of CEO

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