Tim Hortons

  www.timhortons.com
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Tim Hortons Reviews

Updated Jul 6, 2014
All Employees Current Employees Only

3.1 323 reviews

73% Approve of the CEO

Tim Hortons Chairman and Interim CEO Paul D. House

Paul D. House

(85 ratings)

55% of employees recommend this company to a friend

Review Highlights

Pros
  • Flexible hours, learning new skills, working with a diverse team(in 31 reviews)

  • Good job to learn how to urea a customer and help develop customer service skills(in 19 reviews)


Cons
  • Could be quite stressful at times, especially for a minimum wage job(in 18 reviews)

  • fast-paced environment , coffee culture(in 8 reviews)

45 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    Team member

    Anonymous Employee (Current Employee)

    ProsWe get tips... Off days when you want...that is really it...

    ConsNo raise to females unless they're in a click with management or either has to be there for more that 2-3 yrs to even get a raise.

    Advice to Senior ManagementShows extreme favoritism.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • Disapproves of CEO

     

    Worked only one day for pocket money.

    Cashier (Former Employee) New York, NY

    ProsGets you into the habit of working in real world, dealing with customers etc.

    ConsThe management in the store.

    Advice to Senior ManagementPlease be considerate about the employees. Just because they work for you doesn't mean you should treat them any way you want.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • No Opinion of CEO

    1 person found this helpful  

    Communication is key.

    Anonymous Employee (Former Employee) Warwick, RI

    ProsThe regular customers. They become part of your morning routine at work and you form very nice relationships with most of them.

    ConsPoor communication, lack of positive feedback. Staff pay rates are poor and most of the employees love to gossip.

    Advice to Senior ManagementDistrict Managers and Corporate Staff,
    You need to earn the respect and trust of those of you that work below you. The management team in each store and staff are the ones that produce the customers and sales. When you walk into each of your stores, you should be acknowledging not only the management but the crew as well. In my eyes, that is disrespectful and you display behaviors that indicate that you could care less about those employees.
    Trust your management team. Listen to their opinions and ideas before you immediately shoot them down. You are "teachers" to those below you and again, you need to earn the respect from your "students".
    Don't always trust what you are told either... people abuse the Always Fair and Open Door Policies.

    No, I would not recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Poor Management Poor pay catty staff not worth your time

    Anonymous Employee (Current Employee) Haldimand County, ON (Canada)

    ProsVery easy to get full time hours and will work with your schedule which is nice

    Consminimum wage, 70$ for one really ugly uniform that doesn't fit at all and you end up spending another 30 to get it altered so you aren't completely uncomfortable all day. That stupid visor hat fits poorly always slides in my face and just in general annoys the crap out of me. Staff can be really rude to new people and make you feel completely incompetent after 3 shifts. They expect you to arrive 15 min prior to shift start but you are not paid for it. Health benefits don't start till 6 months and it is only 50% first year. You get crap breaks at least at my location, 2 x 15 min and 1 x 10 min in an 8 hour shift!!!

    Advice to Senior ManagementStop playing obvious favorites it is scaring all your new staff away.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    Stable pay at poor working conditions

    Store Front Cashier (Current Employee) Richmond Hill, ON (Canada)

    ProsWorked here during school to pick up a few extra hours of pay. Minimum wage. The work is easy to do and learn. You can take some goodies at the end of the day.

    ConsI think it's from store to store, but the assistant manager in this store was miserable and scared of losing her job so bad. She wouldn't let anyone break routine or rules for a second. Couldn't even read or study while on break or when there was no one in the store. Tim Hortons doesn't pay for arriving early and leaving late to clean up. Manager constantly scheduled more more and hours when I specifically said I had exams. Took up all my free time and weekends. No growth opportunities here.

    Advice to Senior ManagementThis store management needs to get it's working conditions in order.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    Horrible.

    Store Front Cashier (Current Employee) Burlington, ON (Canada)

    ProsSometimes you would get free coffee...

    ConsVery unorganized, under-paid for the work you did, horrible customers.

    Advice to Senior ManagementPraise staff regularly for their hard work!

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    Too much work to do...

    Baker (Former Employee) Brampton, ON (Canada)

    ProsI was working part time. you can eat there without paying... so its helpful to students

    ConsIts too hard in starting. but dont work in brampton area. people here dont respect employees ans used them to their full extend

    Advice to Senior ManagementIncrease salary rate.. working here is worse than labour job

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    The first store I worked at was awesome, the second one was total crap

    Tom Hortons - Store Front/Baker (Current Employee) Mississauga, ON (Canada)

    ProsThe staff was friendly, very good with accommodating my schedule

    ConsVery political atmosphere, you wont get promotions/raises unless you suck up to management. Also at my restaurant in particular I am paid less than every other baker despite having more experience, covering more shifts, working longer hours and being a baker for about two years because I am a white male

    Advice to Senior ManagementListen to all your crew, not just the ones that speak your language

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • No Opinion of CEO

     

    Very Stressful Work Enviroment

    Team Member (Former Employee) New Hamburg, ON (Canada)

    ProsWork with great people! Time and a half on holidays, simple work

    ConsManagement are hard to please, can be impatient and stressed

    Advice to Senior ManagementImprove soup and sandwich layout, too many tasks for one person to handle. A production line system in the back of the store would work a lot better.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    My experience at Tim Hortons was not great

    Tim Hortons - Store Front/Baker (Current Employee) Saint-Amable, QC (Canada)

    ProsYou always have the same schedule every week and they are not severe for asked holidays. they are flexible with watch you ask.

    ConsYou cannot sleep, management is bad and they are never satisfied of your work. They ask their employees what to do to get better.

    Advice to Senior ManagementHave more experience and be more responsible when there is intern problems.

    No, I would not recommend this company to a friend

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