Timberland Reviews

Updated February 24, 2015
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Timberland Vice President, VF Corporation and Group President, Outdoor & Action Sports Americas Steve Rendle
Steve Rendle
2 Ratings

5 Employee Reviews

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  1. Bittersweet

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Service Specialist in Stratham, NH
    Former Employee - Senior Customer Service Specialist in Stratham, NH

    I worked at Timberland full-time (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great product, benefits, awesome co-workers, many great experiences.

    Cons

    Due to sale of company much downsizing and policy changes that has impacted the overall culture.

    Advice to Management

    Stop looking at the dollar value and look to the value of the employees. The longevity of the employees should prove that they are what made the company what it is today. It was more than the dollars that made us stay for the length of time but the desire to build the brand. We really cared.

  2. Pays less, work double, zero growth, management rotten till the core.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fashion Consultant in Pune (India)
    Former Employee - Fashion Consultant in Pune (India)

    I worked at Timberland full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Weekday offs(If u like it)

    Cons

    Management is rotten till the core, zero work-life balance, no planning ahead or scheduling of shifts, offs,leaves etc. causing disruptive work-life balance.Very favouring or partial behaviour of first and second level management.
    Management is self-centered, employee's benefits put last on the priority list!
    Very low yearly appraisal, no promotion, make you work total of 54 hours per week (6 days) with 1 week off-I personally think it's ILLEGAL!
    Labour law violation-hope they look into it & take some strict action!

    Advice to Management

    All the good employees have left & still will be leaving, major change needed in the low level management, high level manage should look into the actual situation of staff, personally, should not only focus on sales and target, but also the difficulties & burden faced by the lower level employees.

  3. Sales Assistant/Keyholder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Doncaster, England (UK)
    Former Employee - Sales Associate in Doncaster, England (UK)

    I worked at Timberland full-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good established brand with good initial training

    Cons

    My store (now closed) was a franchise so it was run differently to a typical Timberland store which did not work in it's favour nor do the brand any justice.

    Many employment laws were broken including rules relating to working conditions/working hours.
    Managers attitude toward customer service was nonexistent (Sometimes escalated to swearing at customers if they had a complaint) probably due to the managers only having experience working within individual retailers,
    Had no concrete policies in place regarding returns/refunds/etc,
    Managers told us to offer an ordering service to customers when no specific ordering system was in place which meant that customers were waiting for weeks for items which actually only came in by chance,
    Our till was broken for weeks so we had to supply paper receipts which were invalid at other stores so customers weren't able to return items elsewhere,
    Due to a broken till system we also had to use a calculator to work out total amounts/discounts etc which left massive opportunity for mistakes which often happened,
    Managers told us during the Christmas period that refunds/exchanges were available up until the 10th Jan then went back on their word so we had to refuse refunds/exchanges to customers we had previously confirmed that this was perfectly fine which resulted in many irate customers and further complaints.

    Advice to Management

    Don't open a franchise for a brand that you aren't ready for. Horrific experience but working within a store that is ran properly would probably have made it much better.

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  5. I giant waste of time and effort.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in London, England (UK)
    Former Employee - Sales Associate in London, England (UK)

    I worked at Timberland full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The people, the people absolutely made it for me, they became a second family to me. To be honest these wonderful (but crazy people who have stayed there so long) are the only reason I have been able to stand it there for so long. I hope they escape someday...

    Cons

    Minimum wage for an often tiresome, chaotic and stressful working environment/job. (Either first or second best money making store in Europe often consistently).
    Consistently asked for more for less or nothing at all.
    Management could be disorganized/lazy/moronic in their decision making and often on the shop floor for no more than 45 minutes max in a full day.
    Ever since VF have owned the company it has gone downhill: Less holiday time, discount is now only 20% and there are no signs of considering the ones who are actually making the money lower down the food chain.
    Promises of change never kept.

    Advice to Management

    To the ones who worked at my store, listen to the sales assistants they are the most involved in the moneymaking aspects of the business and communication needs to desperately improve. Don't make promises you cannot keep. E.g pay rises and opportunities for positions and development.

    To the management above them who I consider the biggest set of monkeys I have ever heard about and have unfortunately met, you need to come down off of your high horses, work in one of the busiest stores in Europe and seriously ask yourselves: would I ever do this for minimum wage for 40 hours a week? As far as I know they only care for the digits they get emailed at the end of the day for how well we had done compared to how many customers had entered the store. I trully hope I never have to involve myself in such a stingy non-cooperative company such as VF again.

    The Swartz family should never have handed their brand over to that addled bohemoth I know as VF.

    There is a good chance no one from head office or anyone in management under Timberland will read this, but for god sake you've got to listen to the people you work with and strive for change, otherwise people are simply not going to work for you or want to work for you. Please change for the better.

  6. At That Location, There where

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Timberland

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Payed every week
    fun environment

    Cons

    Mangers Suck
    more hours needed

    Advice to Management

    Keep Family problems out of the work place

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