Time Warner Cable Reviews

I have been working at Time Warner Cable as a contractor for less than a year

Pros – You get to work every day, even holidays.Customers treat you like you are the lazy cable guy.This company should dissolve.

Cons – long hours ,low pay, old equipment that you are responsible to make work

Advice to Senior Management – invest in new equipment

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I worked at Time Warner Cable full-time for less than a year

Pros – You have a job and the cable services are free.

Cons – The Dayton offices were terrible. There were not enough work areas for all the reps that were hired so you literally had to come into work an hour before your shift to try to find a desk. There was no assigned seating. Seating was such a commodity that fist fights were a common occurrence. Sales of other products were a requirement but bonus pay for sales was your reward. Problem was that the system was set up so poorly that if was known by many how to go in and steal sales from others. Often complained about why bonus pay was not paid for sales but nothing was ever done. Dayton office just completely disorganized.

Advice to Senior Management – ORGANIZATION!!!

No, I would not recommend this company to a friend

I have been working at Time Warner Cable part-time

Pros – Their are none, sad sad sad

Cons – Old School, Needs to get more Modern

Advice to Senior Management – Treat people with respect

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I worked at Time Warner Cable as a contractor for less than a year

Pros – Nice building, cafeteria, complimentary services for employees amount to over $250/month.

Cons – Low pay, bad hours, customers always angry with you (and rightfully so). Required to push other services on customers even though they are calling to complain about the service they currently have not working. Complimentary services amount to a trap to employees. At $250/mo., employees have to justify another $3000 expense if they ever leave and want to keep same level of service.

Advice to Senior Management – Stop advertising so much. Nothing infuriates customers more than expensive ad campaigns flooding all channels when customer's bills keep increasing to pay for them.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I have been working at Time Warner Cable as a contractor for less than a year

Pros – The building is adequate. There are plenty of job opportunities if you are African American. If not, go elsewhere.

Cons – Management likes to dictate where you work and even though you may interview for one job you will likely be moved to where they want you (further, I was not asked about my opinion of the job they put me in until a week before I submitted my resignation). There are way too many misogynists working at Time Warner creating a hostile work environment for many females working there.

Advice to Senior Management – Communicate more with your employees. They have a right to be heard and to do a job which fits their skill sets and career paths. Stop overlooking the importance of your support staff. They are just as important, if not more important, than sales.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I worked at Time Warner Cable full-time for more than a year

Pros – Nice co-workers and a great facility.

Cons – Very high stress, have to sell to everyone even if their call was routed incorrectly - they could be someone who cancelled yesterday and needs an address of a place to drop off equipment and you still have to sell, poor coaching - one thing does not work for everyone - the things they want you to say don't always fit neatly into every conversation, I could go on and on but I will just sum up with this: steer clear unless you are completely ruthless in sales and unfazed by stress.

Advice to Senior Management – Don't give 6 weeks of great classroom training only to let people flail once they hit the floor. You're doing yourself a disservice by having great trainers teach systems and then having terrible coaches once you get to nesting.

No, I would not recommend this company to a friend

I worked at Time Warner Cable full-time for less than a year

Pros – Free cable services for employees, decent commission structure, generally competent co-workers.

Cons – Mandatory sales quotas for technical support agents ("hey, sorry to hear that your DVR died in the middle of your favorite show... could I interest you in 3 free months of HBO?"), management never knew what was going on with anything (in the 7 months I worked there, I had 4 different supervisors and spent nearly a month with no supervisor), draconian attendance policy caused constant churn (before you think I'm exaggerating - being 2 minutes late coming back from a break once per week would get you fired within 6 months if you had absolutely no other attendance issues), constant churn meant you had very few senior people to lean on for support, churn also meant that the company was hemorrhaging money non-stop (cost to train a new rep was roughly equal to one year of that rep's salary) - so they never had money to fix any issues or just have a little fun.

And this is all before you even have to deal with the drunken, belligerence customers who call screaming at you because they can't order Pay-Per-View when their account is $200 past due. But, that is just part of the job.

Advice to Senior Management – Pull your heads out of your back side. Treat people like adults and they will, for the most part, behave like adults. Stop forcing your people who are good at doing technical support to be salesmen too. You have an entire department for that - it's called Sales.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I worked at Time Warner Cable full-time for more than 7 years

Pros – Pre Jan 2012 (regionalizing) TWC treated employees and customers well. Lots of contests and very good company. Rewarded hard work. Meet great hard working people who become close friends. Free cable/ internet, now discounted service. Pre 2012 great holiday parties and perks. Pre 2012

Cons – Post Jan 2012, try to lead by fear, do it or terminated attitude. Micro manage and dictate how things should be done. Constant changes, weekly, some written, some just verbal. Change pricing campaigns constantly and install fee's. Took pricing higher than competitors, so can't compete and make sales to meet the constant quotas set by the top regime. 6 day work weeks without overtime pay. Have to beg people to come back to TWC after TWC has raised there price so much, they switch to a competitor and hate TWC, then send sales people with save offers that are higher than what they are paying and expect people to come back. TWC is not a company if you want confidence in your future. Income drops yearly because TWC does what it can to decrease salespeople's sales.

Advice to Senior Management – Verizon is a union shop, all employees are paid more than TWC employees, yet, they have much better offers and still turn a nice profit. Treat employees like humans, not Robots. Morale is so low, no one trusts management. Give great offers like competitors and get some unit growth instead of losses. Stop sending jobs oversea's, some customers will not do business with companies that do this.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I worked at Time Warner Cable full-time for more than a year

Pros – Good benefits such as health insurance and free cable generally helped. It did not make up for the mediocre just over mcdonalds pay.

Cons – Slave driven call center work, awful schedules treated poorly by management, customers and QA. Everything is driven by the need to sell new product nothing else matters.

Advice to Senior Management – Stop forcing people to sell

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I worked at Time Warner Cable full-time for more than a year

Pros – Salary and benefits are good

Cons – Horrible middle managers and senior management. Managers promoted to positions not based on merits , education, or achievements, but based on who is buddies with who.
Most co-workers are mostly great to work with, since they understand we were in the same predicament.

Advice to Senior Management – Purge the middle and senior management and hire external qualified candidates to fill positions. It seems management most of the time have no clue on how to execute, instead they just throw resources and manpower at anything without any strategic objective.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company