Time Warner Cable

  www.timewarnercable.com
  www.timewarnercable.com

Time Warner Cable Reviews

Updated December 22, 2014
Updated December 22, 2014
1,387 Reviews
3.2
1,387 Reviews
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Time Warner Cable Chairman & CEO Robert D. Marcus
Robert D. Marcus
166 Ratings

Review Highlights

Pros
  • they really care about their employees great benefits co paid 401k and stock options (in 216 reviews)

  • Many avenues for advancement if you are competent, good benefits (in 145 reviews)


Cons
  • Cant move forward: not much growth opportunity once you are employed in the call center (in 53 reviews)

  • Upper management doesn't care about how they impact the customer or employees (in 48 reviews)

More Highlights

173 Employee Reviews Back to all reviews

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  1.  

    I saw my department change dramatically in a few yrs time, TWCable doesn't care about anything except money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Specialist in Colorado Springs, CO
    Former Employee - Network Specialist in Colorado Springs, CO

    I worked at Time Warner Cable full-time (more than 3 years)

    Pros

    I think it's pretty comparable to other call centers for pay, benefits, management, policies and conditions; so if it's nearby, you can find a shift you like, and you are stuck doing call center work, it will probably work for you until something better comes your way.

    Cons

    I started at a help desk (not a call center) which was consider more technical and was considered advantaced and some what "elite" vs the average residential call center; we weren't under the corporate umbrella, it was a very small department and employees were recruited for their technical skill. Over about a yr I saw this department roll under the corporate umbrella, go from a technical help desk to a call center, and management brought in from the residential call centers tried bully seasoned technicians, like they were able to do with inexperienced 18 yr olds in the residential call centers.

    We started as contractors and after a yr they had to hire us or let us go, so they offered us a 1/3 pay cut plus benefits. They said they had to cut the pay in order to offer benefits, however all the places I and others had worked before as contract-to-hire before, always kept the pay the same or increased when they hired as well as offered benefits. Usually the company is paying the contracting company about twice a person's salary, so when they hire the employee, they can still afford to up the salary and offer benefits; as they are no longer paying the contract company. Anyway, when I asked the HR rep about this, I was told that they found they couldn't get good contractors for the amount of money they wanted to pay employees. At the time, I really couldn't afford to get laid off and find another job, so like many people I took the offer to be hired; but it felt like a bait and switch maneuver.

    The conditions and management kept degrading until we got word that they were moving the department across the country in 6 months. We were offered to either get laid off in 6 months, or to interview and possibly get hired for even less money at the residential call center in the same building, or to interview and possibly get hired across the country for a different job description. Most of the employees took the layoff, a few took the other options but we heard there was a lot of questionable things that went along with the other 2 options.

    No real training was every offered the whole time I worked there, the only focus was to answer calls as fast as possible, even if it meant not really addressing the customer's issue fully; making them have to call back multiple times and get lost in call trees. Management has created a situation where it was very hard to really help a customer as front line employees rarely had the resources/tools available to fix anything but the most common issues and once an employee was no longer on the front lines, they seemed to have no accountability; so they could just avoid customers and roll problem back down hill to the front line rep. TWCable treats their customers horribly, many customers are put into 3 yr contracts without their knowledge and they truly have a monopoly on many areas of the country.

    Advice to ManagementAdvice

    Management, when you take a job in a new department, please consider what the culture and employees are like. No one is going to be 'popular' with a team, if they think they can bully experienced, middle aged, technicians, like they can bully inexperienced teenagers. Granted there should be no need to bully anyone, but at least consider the culture and realized that there are a lot of better ways to motivate employees and improve morale. Also even if you don't have a training budget, just offering in departmental training can be valuable. Finally do not build a culture of "drones" and "special people" in your department, it should be obvious this isn't going to turn out well.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Run. Fast!! The other way.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retention Representative in Charlotte, NC
    Former Employee - Retention Representative in Charlotte, NC

    I worked at Time Warner Cable (more than an year)

    Pros

    Best thing about company is lunch, breaks and benefits. Not much else good about this horrible company.

    Cons

    Horrible atmosphere. Changing targets daily. Stressful. Commissions and ethics of company joke!! They change quality and target goals all the time.

    Advice to ManagementAdvice

    Learn how to treat workers. Learn how to train for success with live applications. You set people up for failure by changing expectations constantly.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    good pay but incompetent management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Sales in New York, NY
    Former Employee - Territory Sales in New York, NY

    I worked at Time Warner Cable full-time (more than an year)

    Pros

    base pay. if you get in with the right crowd that protect you then you will be there for life. Not a good place for a caucasian.

    Cons

    cheating customers with bandwith employees with commissions etc. and drive you 6 sometimes 7 days per week

    Advice to ManagementAdvice

    quit your job and let normal honest people take control. Thats why comcast will shut you down like you did all other people last year

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    A disaster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Columbus, OH
    Current Employee - Manager in Columbus, OH

    I have been working at Time Warner Cable full-time (more than 3 years)

    Pros

    Benefits are good, but that will go away once Comcast merger is complete

    Cons

    There is no leadership in the company. The only bottom to consider is sales growth even when the ROI for the opportunity is so far from reality that you will never recover the costs you are incurring for the build.
    Communication between departments is non-existent even when considering it was a 2013 directive. With that in mind the 2014 directives will fail also as management has not even reached out to the employees that have some knowledge in the industry.

    Advice to ManagementAdvice

    Learn the industry you compete in. STOP thinking you can grow an efficient network when management's "left hand" does not know what the "right hand" is doing. Learn to communicate and lead. It was a 2013 directive get better at communicating and it was a failure.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Retention Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retention Representative in Austin, TX
    Former Employee - Retention Representative in Austin, TX

    I worked at Time Warner Cable full-time (less than an year)

    Pros

    Great benefits. Decent pay. Great incentives.

    Cons

    Imagine your Grandmother's cable bill goes up by $20 and she can no longer afford it. She calls in seeking help. The rep on the other end of the phone is paid to increase that bill even more if they want a nice commission check. If you enjoy lying to and cheating people you might enjoy this position.

    Advice to ManagementAdvice

    You'll sleep much easier at night when you quit working for this company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Horrible leadership, bad HR division milwaukee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager in Milwaukee, WI
    Former Employee - Sales Manager in Milwaukee, WI

    I worked at Time Warner Cable full-time (more than an year)

    Pros

    Good salary if you like micromanagement

    Cons

    Bad leaders, micro managers, they play favorites.

    Doesn't Recommend
    Negative Outlook
  8.  

    they dont know how to take care of ther pepole

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Dsr in Palmdale, CA
    Current Employee - Dsr in Palmdale, CA

    I have been working at Time Warner Cable full-time (more than 3 years)

    Pros

    good people who work there

    Cons

    lots of set back no chance to get a head

    Advice to ManagementAdvice

    stay on one path keep to it nad let your emp do there jobs

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Sales Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative
    Current Employee - Sales Representative

    I have been working at Time Warner Cable full-time (more than 3 years)

    Pros

    Good benefits, great place when each office was managed locally.

    Cons

    Once corporate took over with new CEO company turned into crap. They try to run as one which does not work. They don't care about employees

    Advice to ManagementAdvice

    listen to employees that are in the field and talk to customers quit trying to put more money in your own pockets. Treat employees with respect follow your own company values.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Sad Situation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Time Warner Cable full-time (more than 5 years)

    Pros

    Co-workers became friends, benefits package is average but they did offer pension - although that is going away now that Comcast has bought them. they offer 401k and employer match.

    Cons

    Poor leadership, little concern for the employee, greedy, no training. TWC is in a constant state of reorganization. The environment is cold and management/ executives are out for one thing, themselves. Their leadership (or lack thereof) create a very low employee moral. Most employees are miserable or always complaining about their manager/ supervisor. Employees are over-worked and under paid. Employees stay in a state of fear, fear of losing their job - always wondering if today will be their last day.

    Advice to ManagementAdvice

    LISTEN to your employees - stop pretending that you do, stop pretending that you care and really do it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    terrible

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Time Warner Cable full-time

    Pros

    Good Benefits near local transportation food court

    Cons

    Very adolescent poor management favoritism no growth

    Advice to ManagementAdvice

    Fire everyone hire new

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