Time Warner Cable Reviews

Updated August 28, 2015
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249 Employee Reviews

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  1. Helpful (1)

    Crazy Environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program/Project Manager in Charlotte, NC
    Former Employee - Program/Project Manager in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Time Warner Cable full-time (More than 10 years)

    Pros

    If you get a good manager, you can have a good job - it's the luck of the draw. The benefits are excellent.

    Cons

    Very political environment. They go through reorgs every 4-6 months, with minimal employee communication. If you get supervisor, manager or director that feeds into the politics and doesn't protect their staff your experience will be very negative. They have established values and everyone has them memorized but no one follows them.

    Advice to Management

    Need to recognize that satisfied employees breed satisfied customers. Take your values seriously and communicate more effectively to employees. Stop letting directors and higher have full authority to include the ability to treat their staff anyway they choose.


  2. Not worth the work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Time Warner Cable full-time

    Pros

    You are essentially your own boss If you are a great salesman, the money is there

    Cons

    Management was a joke Dangerous walking door-to-door, especially as a young female You had to work very long hours always

    Advice to Management

    Appreciate your employees Answer your phones


  3. Enterprise Account Manager

    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Great benefits and great pay. The products perform well.

    Cons

    High turnover of Sales people. Upper Management is horrible and Micro manage on a daily basis.

    Advice to Management

    You hire great people but you can't keep them because you don't treat them with respect.


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  5. CSR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good pay, Good benefits, thats it

    Cons

    Horrible work shifts Dress code not enforced Hour lunch Trainers treat you like a number High authority uses their power against you

    Advice to Management

    Quit treating your employees so badly!


  6. Technician

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Maintenance Technician
    Current Employee - Maintenance Technician
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Time Warner Cable full-time (More than 10 years)

    Pros

    Great Team Mates. Benefits are fine, but not great. Its a job

    Cons

    (TWC) Things Will Change! Enough is never enough. Never think of front line employees, the ones that actually takes care of the product that they sale.

    Advice to Management

    Think more about your front employees instead of your numbers.


  7. call center csr

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Time Warner Cable full-time

    Pros

    You got a set schedule. You never had to wonder what time you would go in or get off. a full hour lunch and two 15 minute breaks.

    Cons

    hated it!! Was micromanaged, got yelled at by customers all day long and had to take the abuse. We couldn't hang up on people if they were cursing us out. Expected to make a huge amount of sales when people were calling in with a problem. They don't want to buy anything! Departments didn't communicate. Some people would outright lie to customers trying to hit the outrageous numbers twc wanted us to hit, then we had to try to clean up their mess. Don't care about their employees. Only care about the money. Never again would I work there.

    Advice to Management

    Stop being money hungry and let CSRs just help the customers instead of having yo try to sell. Fix your horrible service too.


  8. Helpful (1)

    customer service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    What pros do they have?

    Cons

    Some supervisors and management. SupervIsors are buddy buddy wth management, a lot of fraternizing going on, unstable leaders with poor leadership, wives of supervisros get promoted over compentent people, manager was always after the females, one supervisor could not control his temper and thought he was golden gloves...

    Advice to Management

    When you pick a manager make sure he knows what he is doing and does not have a history of sexual harassment


  9. Helpful (2)

    Bad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Manager in Austin, TX
    Current Employee - IT Manager in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Nothing was good.Bad experience period.

    Cons

    Treated horribly focused on money


  10. Helpful (2)

    Customer care

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representativeness in San Diego, CA
    Current Employee - Customer Service Representativeness in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Time Warner Cable full-time (More than 3 years)

    Pros

    Free services benefits are good. But nothing else to say that's positive. Twc is outsourcing more to other countries so they expect so much from there US employees because eventually they want to make sure they fail so when they outsource it would justified in there eyes.

    Cons

    The metrics management comes up with are ridiculous they basically set you up to fail. When management sees that's too many employees are succeeding they find a way to throw a metric at you make it difficult. As a I company I see they don't care about there employees so if you give Twc your all you don't get nothing in return they will be quick to fire just "because". There schedules are horrible if you get a job with Twc expect to work hectic schedules.

    Advice to Management

    No matter what they say every time they make changes they are setting up there employees to fail. Management does not care about there employees no matter how good you do just because you have a bad day, week, or month they will take all steps to start the write up process to get you fired.


  11. Absolutely no infrastructure to support current or future customers.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in New York, NY
    Current Employee - Senior Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Time Warner Cable full-time (More than 8 years)

    Pros

    Good people at the ground level that support one another.

    Cons

    Weak and unaccountable upper management .

    Advice to Management

    Hello Rob Marcus, your Senior Mgmt through GVP are robbing the company blind.



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