Tolt Service Group
1.7 of 5 41 reviews
www.toltsolutions.com Charlotte, NC 500 to 999 Employees

Tolt Service Group Reviews

Updated Jan 14, 2014

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1.7 41 reviews

                             

17% Approve of the CEO

Tolt Service Group CEO Mark Slaven

Mark Slaven

(23 ratings)

8% of employees recommend this company to a friend
13 Employee Reviews Back to all reviews
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    2 people found this helpful  

    Tolt is a great company but Quantity over Quality causes customers and team members to suffer.

    (Former Employee)

    ProsDecent pay, great team player mentality among employees, clean work environment and overall not a terrible place to work.

    ConsHigher Management seems to be more interested in #'s on a piece of paper rather than how the total System works and it's ability to perform. As a consequence there is a disconnect between expectations are and the actual ability of the team to provide the customer with a clean and solid product on time. Basically productivity over quality.
     No advancement with in the company.
     Employees don't feel valued at all In reference to there work or contributions to the overall quality and flow of the work environment.
    Pay increase almost non existent.

    Advice to Senior ManagementNeeds to Work on communication and organize quality over quantity importance. If the customer is that important the you would expect there goal to deliver a solid product every time on time.

    Yes, I would recommend this company to a friend

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    Its itwhat you make it

    Regional Manager (Former Employee)
    New York, NY

    Prospay is good at atart

    Consmanagement- some good , most not good alot of behind the scenes stuff going on

    Advice to Senior Managementrelise that your front line management is working 24/7 and you are burning them out

    No, I would not recommend this company to a friend

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    I did enjoy the work and the customers. I made some good friends too.

    RST II (Former Employee)
    Richmond, VA

    ProsIf you need to learn technology in the grocery or other retail environment.

    ConsAsked to do work but no overtime. Large number of defective parts come from depot.

    Advice to Senior ManagementDont live in the Wall Street bubble by looking only at numbers. Employees and customers are real people.

    No, I would not recommend this company to a friend

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    • Culture & Values
           
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    2 people found this helpful  

    Small Company Mentality struggling to survive in the Major Leagues

    Executive Account Manager (Current Employee)
    Charlotte, NC

    ProsFull Time employment and Flexibility

    ConsPoor management from Top Down
    CEO is concerned about himself and not the employees
    Expensive benefits
    Crab in the barrel Mentality
    Very Low Moral and dissatisfied employees

    Advice to Senior ManagementStop posting surveys and start implementing some of the suggestions
    Show some appreciation for your employees
    Take some tips from your competitors on how to survive in the POS industry
    Rake through some of your long time employees with a fine tooth comb. Everyone hanging around for 10 years is not always a positive asset for your organization

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Completely unorganized company from top to bottom

    Regional Service Technician I (Current Employee)
    Baltimore, MD

    ProsCompany vehicle, gas card, lap top, and cell phone

    ConsZero overtime, constantly asked to work days off. Hardly getting 40 hours a week. Raise was 20 cents after 2 years.

    Advice to Senior ManagementStart completely over with everything. Respect your employees more. People do not work for pats on the back and "good jobs". Need a better raise/bonus program

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Was nice in the beginning and now it's a downhill slide for employees

    Regional Deployment Installer II (Current Employee)
    Milwaukee, WI

    ProsCompany vehicle, gas card, laptop, cell phone, mainly work weekdays, paid travel time, customers appreciate you

    ConsNo rise in pay like it should be for good workers. Told that we are over paid now as of lately. Completely unorganized chaos at all times with all projects with all customers. No training of any kind, no documentation of any kind for most project work. Outsource most all jobs nowadays. No way to make up hours if no projects available. Forced to take unemployment when this occurs. Benefits costs are now outrageous after a few years working here. Nowhere to move up and no hint of how to.

    Advice to Senior ManagementYou should respect your good employees that take care of your paying customers well and provide some form of a raise on a yearly basis if the CEO claims we are doing better every year in his wonderful videos. Otherwise, try to keep people around better. Your turn around rate is dramatically horrible.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    RST 1

    RST II (Current Employee)
    Atlanta, GA

    Proscompany vehicle with provided gas card.

    Conspoor management, no quality of life and pay isnt up to scale.

    Advice to Senior ManagementPromote employees from within and become more supportive of your employees..

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Great potential

    Regional Service Tech II (Former Employee)
    Charlotte, NC

    ProsGreat customers and hardworking employees, that are not treated well.

    ConsThe culture has been one of customer first most of my time with Tolt, it has changed to one driven by the bottom line

    Advice to Senior ManagementPlease act before it;s too late

    No, I would not recommend this company to a friend

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    3 people found this helpful  

    ok as a starter company but dont plan on promotion from within

    Field Engineer (Former Employee)
    Tampa, FL

    Prosthey have "aquired " a rather large database of training resources to reinforce their training ie. HP/Dell/NCR materials so you can usually figure out the fault of the equiptment and not look totally foolish to the customer. Sometimes you can even get a more senior engineer to give you pointers.

    Consdont plan on stopping for lunch my first year there I stopped 26 times for lunch (not that I could really afford to) both SLA and financially . Learn to be comfortable with the phrase Non Compensated Overtime as it might come up in your legal discussions after you leave the company
    expect mgt. to use the idea of cost of living as your raise. overall I made less real money the longer I worked for them.(inflation)

    Advice to Senior Managementstart do more proactive training not reactive training for the projects you take on. ie. if you get a service or deployment contract make sure that the people that are expected to do the work atleast get some training more than the day before rollout,have parts-tools onhand the week before so they can be issued in a timely manner. just because mgt knows about the upcomming events shouldnt rank and file deserve the nod?

    No, I would not recommend this company to a friend

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    • Disapproves of CEO

     

    Glad to be gone

    Field Technician II (Former Employee)

    ProsCompany car-work from home-pay check never bounced

    Conswhere do I start, they really just need to look at there techs as an asset and not expendable. After reading previous reviews I cant believe they have not been sued yet for making hourly technicians work OT with no compensation. I left because I didn't like the direction they were going and it does not seem to have changed.

    Advice to Senior Managementif your smart, at minimum do what ever it takes to retain your good employee's. they are not expendable. your skating on thin ice not compensating for OT, look at what happen to NCR, yep they got sued and LOST!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at Tolt Service Group reviews and ratings — including employee satisfaction and approval rating for Tolt Service Group CEO Mark Slaven. All 13 reviews posted anonymously by Tolt Service Group employees.