Top Guard Security

  www.topguardinc.com
  www.topguardinc.com
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Top Guard Security Reviews

Updated August 9, 2014
Updated August 9, 2014
13 Reviews
2.2
13 Reviews
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Nicole Stuart
7 Ratings

8 Employee Reviews Back to all reviews

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  1.  

    Horrible pay!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Security Officer  in  Norfolk, VA
    Current Employee - Security Officer in Norfolk, VA

    I have been working at Top Guard Security full-time

    Pros

    Location I work at is cool.

    Cons

    The duties of being basically a ''Wal-mart'' greeter, No advancement or increases in pay. There are guys that work at the site I'm at and haven't received a pay raise in 6 years. 6 years, wow! This company seems to bid low on contracts therefore us guards make very little. If you have a family I would advice you to apply else where before here. I have found jobs at the airport and working for various cities in Hampton Rds that pay much better then what Top Guard can offer. I have applied for them. There is no future in this company and majority of the guards are looking for other means of employment. If you begin to work here I guarantee within a year, so will you. You will have no choice considering how pathetic the pay is. Example a site I know is making this company at least 6 figures a year. The guards working there are making under $10 bucks a hour...Now that's one site out of dozens. This company is in the millions but is paying the "Top Guards" nothing...

    Advice to ManagementAdvice

    Top Guard, you want the ''Top Guards" then how about paying them accordingly. Under 10 bucks a hour is not suitable. Some of you try living and supporting your family on that and see how that works out for you. Your going to continue having a high turn over rate because of the pay and lack of advancement.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Its a job

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Site Supervisor  in  Norfolk, VA
    Current Employee - Site Supervisor in Norfolk, VA

    I have been working at Top Guard Security full-time for more than 3 years

    Pros

    Steady schedule and very difficult to be terminated.

    Cons

    No raises, management that will lie to its employees, only time you hear from management is when they need something from you, minimum benefits, management doesn't care who mans a site until the client complains.

    Advice to ManagementAdvice

    Take an interest in your company and stop being deceptive, secretive, and lying to your employees. Bridge the massive gap between employees and management. Way too many hiring events and that had caused lesser quality potential canidates for employment.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Horrible Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Security Guard  in  Newport News, VA
    Former Employee - Security Guard in Newport News, VA

    I worked at Top Guard Security part-time for less than a year

    Pros

    The best thing is a pay check.
    if you are lucky enough to work at one of the higher contracts, consider yourself lucky.

    Cons

    EVERYTHING.
    **if you are the owners friends, they get placed on sites that pay well - without security backgrounds. This company only caters to their friends, they do not treat their employees respectfully at all. The office staff is a joke. Some of them are so rude and disrespectful. the site captains do not run the sites, they have to get everything ok'ed by the office staff. They do not give their guards holiday bonuses, but they give all the office staff, lieutenants, and above bonuses.

    Advice to ManagementAdvice

    Office associates - hire people that are skilled in the areas of common sense and obviously customer service oriented.
    Allow the Captains to run their sites - they shouldn't have to check with the 'office' staff regarding their site.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Worst company I've ever worked for, through and through.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Security Officer  in  Norfolk, VA
    Current Employee - Security Officer in Norfolk, VA

    I have been working at Top Guard Security full-time for less than a year

    Pros

    Sometimes there is flexibility for schedules.

    Cons

    They bid SO low on contracts to wash out the (better) competing companies, that they cannot pay their staff adequately. Most sites pay less than $10/hr. There are unarmed sites that pay more than hard, complex sites that are armed and require special ID, clearance and training.

    Management can't get their head out of their rears! They're so unorganized they won't communicate in the offices. So dispatch, account managers and overnight staff will call you multiple times regarding the same info everyone else contacted you for. It wastes everybody's time from top to bottom, and its inconvenient and annoying.

    Uniforms are cheap, tear, rip and look like they're from a halloween store. And they only give you 2 shirts and 2 pants. Expect to do laundry almost daily.

    Sites can be nice, but more often than not, its less than pleasant. You'll be stuck in a small booth that has warm A/C, inadequate lighting, insects, no sun protection, and no proper bathroom. Somes sites will be secured, and there are no people and they expect you to not so much as read a book, but rather you stare at a wall for 8 hours. Or it is in an area like a Food Lion lot and your most common interactions are with unmanageables from particular demographics.

    Advice to ManagementAdvice

    If you had a reputable company you could bid higher on contracts! You bid so low, because clients would much rather have people like Securitas, Eagle, Pond, Guardus, UAS, G4S etc. But you let clients know you're CHEAP! So they take Top Guard on to save money, not get quality security. Nobody takes Top Guard seriously!

    Stop hiring by the busload, TG ends up with these degenerate youngsters who give your company a bad image. Try screening out the hoodrats that are there just for the "paycheck" if that's what it's even called.

    Treat your officers with some respect. Understand they have bills, families and a life just like you do.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Reactive, inconsistant, and disorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Security Officer  in  Norfolk, VA
    Current Employee - Security Officer in Norfolk, VA

    I have been working at Top Guard Security full-time for more than 3 years

    Pros

    The pay is better than other local or regional security companies. Easy to remain employed by company. No pressure to perform.

    Cons

    No cost of living, shift, or performance raises. Staffing of sites based on timing not performance (people with no proven performance in security industry hired into better paying positions over loyal and proven employees). Never hear from upper management(assistant gerneral manager and above) unless there is a problem and by then the damage is done. Ownership over burden support staff and account managers. No written evaluations. Issues like performance and attendance done on a case by case method. Company lacks standards and porly communicates. The senior management has no respect for or concern for the safety of its employees. Certain managers are simply nasty to the officers.

    Advice to ManagementAdvice

    Go to the site and talk to your employees. Ask them to honestly express without reprecussions thier feeling about your company. If you are not going raise pay make the improvements to how you conduct internal affairs that improve the turnover rate. improve the way information flows, waiting until the day an event starts to let employees know about that event is unacceptable and explains why no one participates in company programs. I cant remember the last time my site recieved info about the christmas party, those luncheons with management or changes in benefits prior to the day they occur.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Security Guard  in  Hampton, VA
    Current Employee - Security Guard in Hampton, VA

    I have been working at Top Guard Security full-time for more than 3 years

    Pros

    They pay a good hourly wage;as opposed to other security companies.

    Cons

    New employees come in& might work more hrs,or even forty hrs,as opposed to employees
    who have been with company over a yr or more. Some sites aren't in the best neighborhoods.
    Mgmt has offered not one raise in 3 yrs,no incentives to help workers feel they care.Moral
    is very low,most workers looking for other jobs. Don't feel appreciated by company.

    Advice to ManagementAdvice

    Take more of an interest in employees.Not just when u call someone into the office for a write up.
    Come out to the sites yourselves,see what people are dealing with. No one wants to talk for fear of
    losing hrs,the site. U areSO out of touch.Explains the high turnovers.

    Doesn't Recommend
    Negative Outlook
  8.  

    Top Guard Security, NOT a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Security Guard  in  Norfolk, VA
    Former Employee - Security Guard in Norfolk, VA

    I worked at Top Guard Security

    Pros

    Will work with your schedule
    Usually have weekends off
    You usually will get at least 32 hours a week if you are full time employee

    Cons

    Poor Leadership, that starts from the top
    Upper management does not care about employees
    Pay is horrible
    Human Resource workers are very unpleasant

    Advice to ManagementAdvice

    Pay your employees better
    Care about your employees
    Offer more benefits and incentives
    Give bonuses after having worked for the company over a year

    Doesn't Recommend
  9.  

    The Worst in my life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Security Officer
    Current Employee - Security Officer

    I have been working at Top Guard Security full-time for less than a year

    Pros

    Its good work for dishonest people and if you have a medical emergancey expect to get fired asap

    Cons

    DISHONEST, Cheates on pay, Guards are slackers, can be fired for no valuble reason!!! did i say dishonest

    Advice to ManagementAdvice

    get a clue and fire the people that screw up not the people that follow the orders of under educated leadership

    Doesn't Recommend
    Negative Outlook

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