Topcon Medical Systems
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2.6 5 reviews

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Shigehiro Ogino

33% of employees recommend this company to a friend
2 Employee Reviews Back to all reviews
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    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities


    Human exploitation

    Technical Support (Former Employee) Oakland, NJ

    ProsCutting edge technology;
    Reasonable benefits;
    Some good people still working there

    ConsPoor technical support due to management's failure to understand technical demands.
    Very low pay compared to industry average;
    No career growth, unless you talk your way through rather than do even outstanding work;
    Lack of recognition for hardworking & dedicated people;
    Company is in large driven by the sales dept. and they earn the most. Engineering, tech support and production are not allowed to provide any direction in even technical matters, unless sales approves;
    Company is very political, and with a top->down approach;
    Employees are exploited and if they try to discuss problems that bother them, ultimately they're marked for elimination - everyone is very expandable;
    Most good technical talent has already left or is planning to leave soon.
    Human Resources is management's extension and cannot be trusted in reporting any problems.
    Gossip shapes employees reputation, not their actual achievements that benefit company and customers.

    Advice to Senior ManagementCurrent management will not appreciate nor understand any advice. For years they've been worrying only about coping with picking up support calls, not understanding anything required to resolve those calls. You cannot manage people in technical teams properly unless you have enough technical skill to understand their daily work demand, and only then you can successfully understand boundaries and create appropriate strategies. Reports and statistics are only as good as the people doing them, and in Topcon, some people in operations and management responsible for reporting technical progress do very dry statistics that don't reflect reality which includes dynamic changes and human factor. Management is so withdrawn and above everyone, they cannot learn to recognize strengths and weaknesses of individual employees to properly utilize them. Management doesn't care to investigate any controversial claims, but take for granted what the hear and label employees based on limited contact and gossip. Some managers are known to place blame for their incompetence on their subordinates (finding scapegoats).

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities



    Anonymous Employee (Former Employee)

    ProsBack-office warehouse employees excellent and very dedicated

    Consenviornment of mis-trust and poor communication between upper management and employees.

    Advice to Senior Managementneed more relevant upper management Industry experience in leading teams to profitability. Internally they are a dealer network but cannot make transition to external sales company

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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