Tory Burch Reviews

Updated December 30, 2014
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Brigitte Kleine
41 Ratings

27 Employee Reviews

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  1. Disrespectful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at Tory Burch

    Pros

    The employee discounts were a great perk.

    Cons

    I was exited to work at Tory Burch part-time for fun, unfortunately several individuals in "management" were extremely disrespectful to me and the staff. Management and several employee's were very unprofessional and rude on and off the sales floor in front of customers. It is very embarrassing to have those individuals representing the company.

    Advice to ManagementAdvice

    Really examine the individuals who hold higher positions because the unprofessionalism trickled down to frontline staff and support. The nice employee's had low morale and the rude employee's continued to treat other with no respect.

    Doesn't Recommend
  2. Support over utilized, poor management, no leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Marcos, TX
    Current Employee - Anonymous Employee in San Marcos, TX

    I have been working at Tory Burch

    Pros

    The clothing allowance, generous sales commission for sales associates, sick days and comp time.

    Cons

    No leadership, poor pay, too much delegation from management.

    Doesn't Recommend
  3. 6 people found this helpful

    Time had expired

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager
    Former Employee - General Manager

    I worked at Tory Burch full-time (more than 5 years)

    Pros

    I have some great friendships that have come out of my time at Tory. It was a great experience in the beginning when the approach was personal. I grew a lot as a manager but I would rather lead than manage.

    Cons

    *Disclaimer- this was not my experience the entire time but it is accurate for the last 2 years. Lack of appreciation for the reality of the expectations on store leadership. Nothing significant ever gets accomplished because everything gets talked to death. I just wanted to develop my team on the floor, give "transformational" customer service and make the company tons of money. I spent my time on the computer, at a desk, on conference calls and meeting with associates one on one like it was Groundhog's Day everyday. It was a micro manager's dream job. The amount of hours I worked because I was constantly losing under appreciated sales leads and support due to demanding, demeaning sales associates was unnecessary. There is also an excess of poor planning and communication from corporate. A lot of talks and emails but things were still very last minute which made appropriate staffing for stock, visual, maitanance, etc. a challenge. Associates can do no wrong and while coaching is encouraged if an associate is offended in any way then it is certainly the leadership's fault. Managers become fearful of coaching employees. I have never seen anyone lose their job (because nothing is ever really addressed) so the worst employees are always victorious due to lack of support and black and white accountability. Culture and values are amazing but if a store has challenging employees then the ones with the connection to the values end of leaving due to the power the challenging employee holds. I did feel that most corporate employees really believed in the values but lacked a sense of reality on what happens at a store level. I can't believe I stuck it out for the amount of time I was there. If it weren't for some relationships and hope that things were going to change after a pep talk or inspiring offsite I would have moved on a lot sooner but I didn't so I learned to manage through the gray.

    Advice to ManagementAdvice

    Strip away all of the nonsense. It's about the teams, the customer and passion for the brand. Show some trust and let your leadership lead on the floor by being an example of great service. All of the talking, tracking and micromanaging is unnecessary. Let the discussions happen on the floor with the teams and the customers. It'll free up everyone's time to do what's important and fill up everyone's time to stay away from the distraction of drama.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 4 people found this helpful

    Not what I expected

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Support Associate
    Former Employee - Sales Support Associate

    I worked at Tory Burch part-time (less than a year)

    Pros

    40% discount, nice looking store, some 60% weekends

    Cons

    I was a sales support associate at a Tory Burch store. When I got the job, I was told that I was going to be a "jack of all trades," doing a bunch of different things on the floor and OCCASIONALLY in the back room. This was a lie. I was a slave in the back room, bringing out products to the sales associates who just stood all fancy in their head-to-toe Tory Burch outfits on the floor. I did all of the work for them and they were making the commission. This is why I lasted 3 months. They made me take out the trash every night, even when I was in the middle of something, because they thought they were just too good to do it themselves. I had nothing to do with the sales or the customers. I worked my butt off in the back room, opening shipments and lifting heavy boxes and organizing products on shelves. I was hired as a SALES SUPPORT associate, not a stock associate...or should I say slave.

    Advice to ManagementAdvice

    Treat every employee equally. The employees in the back room deserve as much attention as the associates on the floor. Don't treat the support and stock people like slaves. Everyone should pick up their own trash and contribute evenly.

    I would rather work in lower-end designer store and be treated equally than work in a higher-end environment like this where there is a hierarchy of employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful

    Temp design

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Temp Design in New York, NY
    Former Contractor - Temp Design in New York, NY

    I worked at Tory Burch as a contractor (less than a year)

    Pros

    It's good in your resume.

    Cons

    Disorganized. Always using temps and freelancers. No chance to be a full time.

    Advice to ManagementAdvice

    Need better job on the management

  7. 1 person found this helpful

    Run away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Tory Burch

    Pros

    Great discounts, 40% off throughout the whole year, 60% every few months

    Cons

    No room to grow, we were constantly losing sale support 3-4 people at a time due to no room to move up to sales

    Advice to ManagementAdvice

    Please treat everyone fairly! All managers should be held on the same accountability as any worker, a stock or support!!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. Stayed 1 year for my co-workers not management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Tory Burch part-time (less than a year)

    Pros

    Great discount few of times a year. Money is good for a part time job. All the sales associate and back of house are nice and friendly. Love them like my own family.

    Cons

    Decent place to start at but not to stay. Only GM is okay at management. [Only if she like you] AGM and other sale lead just talk about them self or is an emotional train wreck [Exp: taking out their anger at you when they had a bad day, taking you outside to take to you because your "not passionate" enough about work. I.E he took about the best back of house person we had]. Hourly rates never change. Corporate doesn't stand be-hide their employees. [Politics says one thing but if customer calls to complain they give them what they want.] Quality of item has been going down.

    Advice to ManagementAdvice

    Promote from with in. Don't promote the person you like best, promote the person who CAN do the job. Manager and sales lead LEAD by EXAMPLE! Stop being so Two Face and fake all the time.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 8 people found this helpful

    Decent place to start. Not a great place to stay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Planning and Buying
    Former Employee - Planning and Buying

    I worked at Tory Burch full-time (more than 3 years)

    Pros

    Decent place to start your career in fashion. Company has grown fast and the name is quite recognized. Quite innovative.

    Cons

    Culture:
    While the upper management really tries to nurture collaborative environment, the company simply hired too many wrong people as middle managers for the past few years due to fast growth. Too many people are rather abrasive and rude but are still tolerated for some reason.

    Lack of Leadership:
    Most of middle managers (Senior Managers & Directors) have no clue as to how to lead people. Most of them have years of experiences, which makes them capable of doing the jobs themselves, but they are clueless when it comes to leading others. They are often too afraid to ask for the right resources to upper-management (causing the teams to run extremely lean and inefficient) and often see employees as disposables rather than assets.

    Unclear Career Path:
    This is primary reason why I would advise anyone to stay away from the company. Because of extremely subjective and useless performance reviews, your promotion is likely to be affected by your manager's situation and favoritism. Promotion is rather dictated by your team's budget rather than your actual performance. In other words, your manager will find reason to NOT promote you if the budget is not there and they are more often than not to fight for you to cover themselves.

    As for internal mobility, you better forget about it. Your current hiring manager has authority over whether she will let you move to another team and will often prevent you since your team likely is short-staffed. Even if you successfully maneuver enough to move over, you are expected to take responsibilities of 2 jobs for quite a while (Smooth transition means you take both responsibilities unless they hire someone fast and that person can fully do the job). Also, keep in mind that you will probably start at very low level if you move to another function.

    Work-Life Balance:
    This will depend on your team. But I would NOT say the company has a culture of respecting your personal life and treating you as a responsible adult.

    Disorganized:
    While the demand for the brand is strong enough to carry the company grow, its infrastructure is rather behind. Accountability is often not defined and your work will be extremely manual due to lack of system and processes.

    Advice to ManagementAdvice

    Pay attention to your employees. I DO believe that upper management in Senior VP or Executive levels understand the importance of value system and culture, but your middle-managers are blinding you. I see the need to implement 360 degree review system to rate your managers and you also need to promote culture of "speaking truth" to really hear what they are thinking.

    Have more rigorous hiring process. Skill is important but realize that cultural-fit is vital for company's growth. While you have leadership courses, I have seen quite few manager who take these training as waste of time and joke.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 4 people found this helpful

    I felt like I worked for the Devil

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Troy, MI
    Former Employee - Sales Associate in Troy, MI

    I worked at Tory Burch (more than a year)

    Pros

    Some good people will work with you. Some I mean people who don't just think about themselves. Pay is relatively good given most Retail companies.

    Cons

    Where do I begin. First are the lack of Communication skills in the ENTIRE company. Last min. events thrown together and then corporate wonders why you didn't make goal. Manager's you expect you to basically do their job for them while they sit on there butts all day answering emails. Poor attitude from management. They empower you to make decisions, but when you make a decision that you think will leave the customer happy they yell at you for it. Sales associates have no problem stealing sales right in front of clients and behind other sales associates backs, and Managers won't do anything about it except say well you must not have been on top of your client. Unrealistic goals and tons of paper work that needs to be filled out daily but no time given to do it. Yelled at if you leave the floor for one second. Back of house team who is supposed to get your shoes takes forever and your left to have uncomfortable interaction with the client ( who is wondering why you aren't grabing the shoe you just asked for) petty fights and arguments. Basically if you want to be treated like a slave and have people yell at you all day then go ahead and work here, but i would rather lick gum off a sidewalk then be treated like an incompetent and uneducated airhead.

    Advice to ManagementAdvice

    Come out on the floor more and be more attentive to what is actually going on. The money doesn't come in through the back door it comes in through the front. Be more considerate of the work load you give to sales associates especially when the store is short staff. Is it more important to tell you why I didn't make my sales goal for the day and take me off the floor every week to have a "touch base" or is it more important that I help customers in the store and follow up with customers who I helped previously. Stop throwing tantrums! LEAD BY EXAMPLE! I don't know anyone who likes working in an environment where you have to walk on egg shells every two seconds. If a sales associate makes an error don't address it on the sales floor or in the back in front of other associates. If someone calls in sick don't write them up. You are scarring people into believing they will lose there job because they got sick. When really all you are doing is contaminating your entire staff!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful

    Unless you're a white blonde female its not the job for you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Stock/Sales Support in Atlanta, GA
    Former Employee - Stock/Sales Support in Atlanta, GA

    I worked at Tory Burch part-time (less than a year)

    Pros

    Great work/life balance, flexible schedule, competitive employee discount, gifts/prizes during holidays

    Cons

    Heterosexual males and other women of color have a harder time in the company because they can't relate to being a white woman. No room for growth. Lots of challenges dealing with customers/clients. Lots of discrimination against people that aren't white women/women who look like Tory

    Advice to ManagementAdvice

    Don't promote the brown noser over the hard working employee

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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