Tory Burch Reviews

Updated August 21, 2015
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2.0
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Brigitte Kleine
14 Ratings

Pros
  • Relax environment, good work-life balance (in 6 reviews)

  • There is a generous employee discount and wardrobe allowance for all employees (in 9 reviews)

Cons
  • Working weekends means it is hard to keep a good work/life balance (in 8 reviews)

  • Retail stores have long hours, can be stressful to deal with difficult customers, or with customer issues that may come up (in 6 reviews)

More Pros and Cons

40 Employee Reviews

Sort: Popular Rating Date
  1. The Money is the Only UpSide

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Commission Check every two weeks Good pay

    Cons

    Fake team Stressful Management is poor, Work is stressful towards the wrong people

    Advice to Management

    When something doesnt work, you don't do it harder you do something different You dont tell your employees how horrible they are and then expect them to be inspired


  2. Rapid changes as a growing company, Not so great management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Clackamas, OR
    Current Employee - Sales Associate in Clackamas, OR
    Neutral Outlook
    Approves of CEO

    I have been working at Tory Burch part-time (More than 3 years)

    Pros

    Strong company values and embraces excellent service.

    Cons

    Zero room for career growth


  3. Helpful (1)

    Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Free wardrobe, great commission / hourly pay, good discounts.

    Cons

    Don't promote from within, management picks favorites, management is unprofessional, regional management has no idea what is going on in the actual retail boutiques and it constantly criticizing the boutiques without actually knowing what is going on, customers are terrible and rude and never show up for their appointments, sales support is always cranky because they're highly underpaid and are never considered to be promoted to an associate position. The managers gossip about the staff constantly to other staff members. VERY unprofessional work environment. Part time is worked like full time (hours wise) but gets no benefits. Can't request off for holidays or vacations any longer.

    Advice to Management

    Regional managers, check in with your stores more. Store managers, grow up, get serious, and stop picking favorites. This is your career not a high school popularity contest.


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  5. Needs to keep up with changes better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Pawtucket, RI
    Former Employee - Operations Manager in Pawtucket, RI
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Tory Burch full-time (More than 3 years)

    Pros

    Amazing ideals that if they were held accountable to the company would be great, benefits are wonderful, people are nice, discounts are great

    Cons

    Major disconnect between corporate and stores, especially off price it's like the outlets don't matter. Unequal pay to work load in retail stores.

    Advice to Management

    Handbooks are to be followed and should be used fairly and evenly. If hr would communicate better to employees and to management then stores would be a less toxic place.


  6. TB Too Bad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Tory Burch full-time

    Pros

    Beautiful store to work in, surrounded by amazing merchandise that sells itself. Lovely clientele.

    Cons

    Unhealthy environment, stolen sales & questionable returns resulting in lost commission.

    Advice to Management

    Treat your "friends" the same as rest of staff, no one should be above the rules! Everyone is accountable.


  7. Helpful (2)

    Assistant General Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management in West Hollywood, CA
    Former Employee - Management in West Hollywood, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Tory Burch full-time (More than 3 years)

    Pros

    great product, nice shops. great uniform alowence

    Cons

    they do not promote from within, no movement between store, low salaries , when a GM leaves , they work the AGM to the bone and then they don't promote them, big exodus now in the west coast , out of 6 stores in the west coast the are only 2 GMs and a hand full of AGMs running the stores.

    Advice to Management

    promote your managers , get rid of the recruiter that is working the west coast , pay better salaries , and move managers around when they want to relocate stores!


  8. Poor Internship

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Intern in New York, NY
    Former Intern - Intern in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Tory Burch as an intern

    Pros

    Paid, really nothing else was positive besides learning where I don't want to work

    Cons

    Long hours, no direction in tasks, thrown into everything and it was assumed I would know what to do, very catty atmosphere, no one felt genuine in the work place, unfriendly, no one took the time to include me in meetings or company events, had to teach myself almost everything

    Advice to Management

    If you are going to have interns then you need to remember that interns are your future and we are the ones you will potentially hire after graduation, so I suggest you create a better work atmosphere and intern program. There is a high turn over in the company and that's never a good thing.


  9. Helpful (2)

    Assistant General Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant General Manager in Honolulu, HI
    Current Employee - Assistant General Manager in Honolulu, HI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Tory Burch (More than 3 years)

    Pros

    Fun Environment, great discount, challenging

    Cons

    No accountability, too much documenting, technology impacts the customer experience, no return policy, no loyalty towards managers, too much work in the grey, unrealistic sales targets that impact bonus structure

    Advice to Management

    Treat your managers no different than sales associates. HR does not support its leaders in the field. The product is not quality and there are too many sales that is destroying the allure of the brand. The company needs to adopt a an actual return policy and empower managers to terminate staff based on performance. Don't role out technology until it is actually working for a retail environment. Customers wait 4-5 minutes just to have their credit card rung swiped before the process starts over but in the back.


  10. Idealistic but Ultimately Typical Retail

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Support
    Former Employee - Sales Support
    Doesn't Recommend
    Negative Outlook

    I worked at Tory Burch full-time (Less than a year)

    Pros

    Complimentary wardrobes (after 90 day probation)

    Cons

    Front of house/Back of house divide is strong and problematic

    Advice to Management

    Reach outside the retail cliches and advocate for your employees


  11. IT Contractor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Contractor in New York, NY
    Current Contractor - Contractor in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Tory Burch as a contractor (More than 3 years)

    Pros

    No work pressure, flexible timings, friendly environment

    Cons

    All money is going to SAP implementation

    Advice to Management

    Treat employees and contractors equally



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