Tory Burch Reviews

Updated June 30, 2015
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2.0
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Brigitte Kleine
10 Ratings

Pros
  • Relax environment, good work-life balance (in 6 reviews)

  • There is a generous employee discount and wardrobe allowance for all employees (in 9 reviews)

Cons
  • Working weekends means it is hard to keep a good work/life balance (in 8 reviews)

  • Retail stores have long hours, can be stressful to deal with difficult customers, or with customer issues that may come up (in 6 reviews)

More Pros and Cons

32 Employee Reviews

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  1. Idealistic but Ultimately Typical Retail

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Support
    Former Employee - Sales Support

    I worked at Tory Burch full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Complimentary wardrobes (after 90 day probation)

    Cons

    Front of house/Back of house divide is strong and problematic

    Advice to Management

    Reach outside the retail cliches and advocate for your employees


  2. IT Contractor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Contractor in New York, NY
    Current Contractor - Contractor in New York, NY

    I have been working at Tory Burch as a contractor (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    No work pressure, flexible timings, friendly environment

    Cons

    All money is going to SAP implementation

    Advice to Management

    Treat employees and contractors equally


  3. Tory Burch IT in shambles

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Tory Burch

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nice people, nice environment
    Free coffee until they take that away
    Casual atmosphere
    They give you a free mug
    Employee sales for employees, contractors are left the dregs

    Cons

    Contractors are treated badly
    Not Loyal to their hard working employees/contractors
    Keeps contractors longer than 18 months without providing benefits
    Consolidating several roles into one to cut costs
    Too many micro-managers
    They DO NOT practice what they preach (Buddy Values)

    Advice to Management

    Get it together and figure it out, your losing good employees daily.


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  5. sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in New York, NY
    Former Employee - Sales in New York, NY

    I worked at Tory Burch

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Lots of small perks like maternity leave is three months..summer Fridays..

    Cons

    Do not expect to climb the corporate ladder at this company...they do not promote within. The position you take will be the position you will have when you leave.

    Advice to Management

    Give your employees a chance


  6. Management has a huge ego in print/web design and treats employees poorly. Not worth your time.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Tory Burch (More than a year)

    Positive Outlook
    Approves of CEO
    Positive Outlook
    Approves of CEO

    Pros

    Other departments seem to have very great team and good culture. Sales, marketing, fashion, IT, and the copy team.

    Cons

    Poor communitcation. Not a creative work environment.

    Advice to Management

    Relax and treat employees with respect.


  7. Disrespectful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at Tory Burch

    Doesn't Recommend
    Doesn't Recommend

    Pros

    The employee discounts were a great perk.

    Cons

    I was exited to work at Tory Burch part-time for fun, unfortunately several individuals in "management" were extremely disrespectful to me and the staff. Management and several employee's were very unprofessional and rude on and off the sales floor in front of customers. It is very embarrassing to have those individuals representing the company.

    Advice to Management

    Really examine the individuals who hold higher positions because the unprofessionalism trickled down to frontline staff and support. The nice employee's had low morale and the rude employee's continued to treat other with no respect.


  8. Support over utilized, poor management, no leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Marcos, TX
    Current Employee - Anonymous Employee in San Marcos, TX

    I have been working at Tory Burch

    Doesn't Recommend
    Doesn't Recommend

    Pros

    The clothing allowance, generous sales commission for sales associates, sick days and comp time.

    Cons

    No leadership, poor pay, too much delegation from management.


  9. Helpful (8)

    Time had expired

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager
    Former Employee - General Manager

    I worked at Tory Burch full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    I have some great friendships that have come out of my time at Tory. It was a great experience in the beginning when the approach was personal. I grew a lot as a manager but I would rather lead than manage.

    Cons

    *Disclaimer- this was not my experience the entire time but it is accurate for the last 2 years. Lack of appreciation for the reality of the expectations on store leadership. Nothing significant ever gets accomplished because everything gets talked to death. I just wanted to develop my team on the floor, give "transformational" customer service and make the company tons of money. I spent my time on the computer, at a desk, on conference calls and meeting with associates one on one like it was Groundhog's Day everyday. It was a micro manager's dream job. The amount of hours I worked because I was constantly losing under appreciated sales leads and support due to demanding, demeaning sales associates was unnecessary. There is also an excess of poor planning and communication from corporate. A lot of talks and emails but things were still very last minute which made appropriate staffing for stock, visual, maitanance, etc. a challenge. Associates can do no wrong and while coaching is encouraged if an associate is offended in any way then it is certainly the leadership's fault. Managers become fearful of coaching employees. I have never seen anyone lose their job (because nothing is ever really addressed) so the worst employees are always victorious due to lack of support and black and white accountability. Culture and values are amazing but if a store has challenging employees then the ones with the connection to the values end of leaving due to the power the challenging employee holds. I did feel that most corporate employees really believed in the values but lacked a sense of reality on what happens at a store level. I can't believe I stuck it out for the amount of time I was there. If it weren't for some relationships and hope that things were going to change after a pep talk or inspiring offsite I would have moved on a lot sooner but I didn't so I learned to manage through the gray.

    Advice to Management

    Strip away all of the nonsense. It's about the teams, the customer and passion for the brand. Show some trust and let your leadership lead on the floor by being an example of great service. All of the talking, tracking and micromanaging is unnecessary. Let the discussions happen on the floor with the teams and the customers. It'll free up everyone's time to do what's important and fill up everyone's time to stay away from the distraction of drama.


  10. Helpful (4)

    Not what I expected

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Sales Support Associate
    Former Employee - Sales Support Associate

    I worked at Tory Burch part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    40% discount, nice looking store, some 60% weekends

    Cons

    I was a sales support associate at a Tory Burch store. When I got the job, I was told that I was going to be a "jack of all trades," doing a bunch of different things on the floor and OCCASIONALLY in the back room. This was a lie. I was a slave in the back room, bringing out products to the sales associates who just stood all fancy in their head-to-toe Tory Burch outfits on the floor. I did all of the work for them and they were making the commission. This is why I lasted 3 months. They made me take out the trash every night, even when I was in the middle of something, because they thought they were just too good to do it themselves. I had nothing to do with the sales or the customers. I worked my butt off in the back room, opening shipments and lifting heavy boxes and organizing products on shelves. I was hired as a SALES SUPPORT associate, not a stock associate...or should I say slave.

    Advice to Management

    Treat every employee equally. The employees in the back room deserve as much attention as the associates on the floor. Don't treat the support and stock people like slaves. Everyone should pick up their own trash and contribute evenly.

    I would rather work in lower-end designer store and be treated equally than work in a higher-end environment like this where there is a hierarchy of employees.


  11. Helpful (1)

    Temp design

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Temp Design in New York, NY
    Former Contractor - Temp Design in New York, NY

    I worked at Tory Burch as a contractor (Less than a year)

    Pros

    It's good in your resume.

    Cons

    Disorganized. Always using temps and freelancers. No chance to be a full time.

    Advice to Management

    Need better job on the management



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