Tory Burch

  www.toryburch.com
  www.toryburch.com

Tory Burch Reviews

Updated October 27, 2014
Updated October 27, 2014
93 Reviews
3.2
93 Reviews
Rating Trends

Recommend to a friend
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Brigitte Kleine
34 Ratings

Review Highlights

Pros
  • Great work/life balance, flexible schedule, competitive employee discount, gifts/prizes during holidays (in 6 reviews)

  • There is a generous employee discount and wardrobe allowance for all employees (in 9 reviews)


Cons
  • work life balance and the quality of merchandise is getting worse every year (in 8 reviews)

  • Like any other major retailor, Holidays and weekends require long hours and late closings (in 6 reviews)

More Highlights

24 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Young, intelligent, hardworking but fun company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Tory Burch full-time (more than 3 years)

    Pros

    This company truly cares about their employees. From Summer Friday's to Employee Appreciation week and annual culture surveys, they put effort into making Tory Burch a nice place to work.

    Cons

    Some people in higher management can be moody and flat out rude. We are expected to embody the Buddy values such as kindness and warmth but this is not always demonstrated by those in power positions. It is also easier in certain departments than others to get raises. The salaries are competitive but you can make a lot more in the same industry by working at a less desirable or cool company.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Sales Support - okay but not forever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Support
    Current Employee - Sales Support

    I have been working at Tory Burch part-time (less than an year)

    Pros

    Excellent core values that all employees take seriously
    Excellent experience and training for customer service serving high-end clientele
    Company trains employees well
    Brand has a lot of recognition so many of the products sell themselves; we have many loyal clients

    Cons

    Your experience depends on how great your managers are. Some are not very organized. The key is to have good scheduling.
    Retail stores have long hours, can be stressful to deal with difficult customers, or with customer issues that may come up.

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Great experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Tory Burch part-time (more than an year)

    Pros

    I worked for the company as a sales associate for a little over two years. My coworkers/managers & I were like a big happy family & I learned so much from the experience.

    Cons

    Retail, in general, is a tough industry to work in.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Great company for growth

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Tory Burch

    Pros

    The conpany. The people. Values intact.

    Cons

    There is no process and the internal organization

  6.  

    Progressive and employee focused organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Information Technology in New York, NY
    Current Employee - Information Technology in New York, NY

    I have been working at Tory Burch full-time (more than 3 years)

    Pros

    The organization is committed to employees. Very friendly environment. It is a pleasure to work with the employees of the organization.

    Cons

    You can find yourself working around the clock. The environment is too liberal and many employees abuse the situation and are online browsing their social networks constantly.

    Advice to ManagementAdvice

    Be a little less liberal with how employees spend their time on the floor. There is too much complain of everyone being busy yet, there is a lot of time wasted.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Good for retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Dallas, TX
    Former Employee - Sales Associate in Dallas, TX

    I worked at Tory Burch full-time (more than 3 years)

    Pros

    The money is good and customers love the product so it's usually busy. Benefits are better than some places and they begin for full time after 90 days.

    Cons

    Politics, new systems that are useless, hourly rate never changes more than .25/hr each year which is insane. Management has favorites and it shows. Company has grown cold with growth from original concept

    Advice to ManagementAdvice

    Try to be a leader rather than going with the office politics so that people have incentive to improve.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Amazing company culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Lead in Houston, TX
    Current Employee - Sales Lead in Houston, TX

    I have been working at Tory Burch full-time (more than 3 years)

    Pros

    Definitely a brand on the rise, it always felt like Tory Burch herself was very involved in the creating a positive company culture reflective of her ideals.

    Cons

    Sales were pretty competitive but there was enough business to go around. Cutthroat sales tactics were discouraged by management but still existed to some degree. The Tory Burch clientele can also be very...rabid, especially around the holidays. Rude and downright nasty customers were not as uncommon as you would hope for at a high-end establishment.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 7 people found this helpful  

    Great product - things to improve upon to become Best in Class

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate Position in New York, NY
    Current Employee - Corporate Position in New York, NY

    I have been working at Tory Burch full-time (more than an year)

    Pros

    Everybody works very hard at Tory Burch and seems very invested in the success of the organization. It feels personal because Tory Burch herself is around and making design decisions. The intention behind the company culture is very positive. The product is beautiful and the company cares greatly about the esthetics of our output - in all areas whether it be a handbag or a powerpoint presentation. There is incredible growth of the organization which means incredible opportunity to learn with a dynamic company. The company has also infused new leaders over the last year that seem to have incredible capabilities and long-term visions.

    Cons

    Since TB is still a small organization with a focus on creative, there isn't a lot of process in place where process is needed. The company has grown so quickly that employees aren't clear about responsibilities and accountabilities. The company culture is touted to be "friendly and warm" but I find people to be fairly aloof and cold. There isn't a large sense of community or family beyond your immediate team. While the company has recently introduced a very good leadership development program, day-to-day career development and growth hasn't been formalized so people don't understand which skills and abilities are needed to get them to the next level. Certain key leaders are not visible AT ALL to employees while others are extremely engaged in everyday business and employees at all levels. Managers need to be better about addressing poor performance and holding everyone accountable for their actions. The office resources are abysmal - employees are stuffed in every corner imaginable and conference rooms are rarely available. The office resources are an actual impediment to the way people work and can be one of the most frustrating aspects of working in the corporate environment.

    Advice to ManagementAdvice

    Get out of your offices and interact with employees at all levels! Forget the feng shui and buy some office space that is large enough for ALL employees that actually helps instead of hinders our work. Continue to invest in systems and infrastructure that not only supports the size of the organization today but also tomorrow. Force collaboration cross-functionally. Promote from within where possible. Clearly set expectations and firmly hold ALL employees to those expectations - stop making allowances for the "special ones".

    Recommends
    Positive Outlook
    Disapproves of CEO
  10.  

    Great place to work within the retail business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Washington, DC
    Former Employee - Sales Associate in Washington, DC

    I worked at Tory Burch full-time (less than an year)

    Pros

    This company provides great opportunities for growth. I told my manager when I was hired as a sales support associate that I wanted to be on the selling floor soon and she really listened. I became a sales associate after two and a half months of being with the company. Other pros: friendly co-workers, great company culture, good energy, great product, passionate executives

    Cons

    My least favorite part of this job was the irregular hours. Working weekends means it is hard to keep a good work/life balance. Other cons: hourly rather than salary pay for every store position except assistant and general store managers, micromanagement in some cases, conflicting reporting system (sales leads, operations manager, assistant general manager(s), general manager) makes it hard to communicate effectively at times.

    Advice to ManagementAdvice

    I think the company could really take advantage of the sales associates' passion and excitement for the company and product by providing more opportunities for training after the initial on-boarding process. In addition, having a clear system of communication between associates and different levels of management may help employees communicate more effectively and productively.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in New York, NY
    Current Employee - Sales Associate in New York, NY

    I have been working at Tory Burch full-time (more than 3 years)

    Pros

    Been with the company for about 4 years now. Great Company for growth. Very Positive with core values intact. The relationships you develop are great. Corporate is very hands on with further training and development.

    Cons

    Immediate Managers set their own rules. They Don't take the initiative to pat you on the back when you do something positive. Do something bad! Their on you like a hawk.

    Advice to ManagementAdvice

    Take the time to really care about the people that make your day to day business and stop worrying about policy driven. So much to the point where your blind sided about real issues like your numbers and positive feedback to your employees.

    Recommends
    Negative Outlook
    Approves of CEO

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