Tory Burch
3.2 of 5 75 reviews
www.toryburch.com New York, NY 1000 to 5000 Employees

Tory Burch Reviews

Updated May 21, 2014
Tory Burch – New York – “7th Floor”

All Employees Current Employees Only

3.2 74 reviews

                             

88% Approve of the CEO

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Brigitte Kleine

(26 ratings)

61% of employees recommend this company to a friend
20 Employee Reviews Back to all reviews
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    Progressive and employee focused organization

    Information Technology (Current Employee)
    New York, NY

    ProsThe organization is committed to employees. Very friendly environment. It is a pleasure to work with the employees of the organization.

    ConsYou can find yourself working around the clock. The environment is too liberal and many employees abuse the situation and are online browsing their social networks constantly.

    Advice to Senior ManagementBe a little less liberal with how employees spend their time on the floor. There is too much complain of everyone being busy yet, there is a lot of time wasted.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Good for retail

    Sales Associate (Former Employee)
    Dallas, TX

    ProsThe money is good and customers love the product so it's usually busy. Benefits are better than some places and they begin for full time after 90 days.

    ConsPolitics, new systems that are useless, hourly rate never changes more than .25/hr each year which is insane. Management has favorites and it shows. Company has grown cold with growth from original concept

    Advice to Senior ManagementTry to be a leader rather than going with the office politics so that people have incentive to improve.

    Yes, I would recommend this company to a friend

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    Amazing company culture

    Sales Lead (Current Employee)
    Houston, TX

    ProsDefinitely a brand on the rise, it always felt like Tory Burch herself was very involved in the creating a positive company culture reflective of her ideals.

    ConsSales were pretty competitive but there was enough business to go around. Cutthroat sales tactics were discouraged by management but still existed to some degree. The Tory Burch clientele can also be very...rabid, especially around the holidays. Rude and downright nasty customers were not as uncommon as you would hope for at a high-end establishment.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    4 people found this helpful  

    Great product - things to improve upon to become Best in Class

    Corporate Position (Current Employee)
    New York, NY

    ProsEverybody works very hard at Tory Burch and seems very invested in the success of the organization. It feels personal because Tory Burch herself is around and making design decisions. The intention behind the company culture is very positive. The product is beautiful and the company cares greatly about the esthetics of our output - in all areas whether it be a handbag or a powerpoint presentation. There is incredible growth of the organization which means incredible opportunity to learn with a dynamic company. The company has also infused new leaders over the last year that seem to have incredible capabilities and long-term visions.

    ConsSince TB is still a small organization with a focus on creative, there isn't a lot of process in place where process is needed. The company has grown so quickly that employees aren't clear about responsibilities and accountabilities. The company culture is touted to be "friendly and warm" but I find people to be fairly aloof and cold. There isn't a large sense of community or family beyond your immediate team. While the company has recently introduced a very good leadership development program, day-to-day career development and growth hasn't been formalized so people don't understand which skills and abilities are needed to get them to the next level. Certain key leaders are not visible AT ALL to employees while others are extremely engaged in everyday business and employees at all levels. Managers need to be better about addressing poor performance and holding everyone accountable for their actions. The office resources are abysmal - employees are stuffed in every corner imaginable and conference rooms are rarely available. The office resources are an actual impediment to the way people work and can be one of the most frustrating aspects of working in the corporate environment.

    Advice to Senior ManagementGet out of your offices and interact with employees at all levels! Forget the feng shui and buy some office space that is large enough for ALL employees that actually helps instead of hinders our work. Continue to invest in systems and infrastructure that not only supports the size of the organization today but also tomorrow. Force collaboration cross-functionally. Promote from within where possible. Clearly set expectations and firmly hold ALL employees to those expectations - stop making allowances for the "special ones".

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great place to work within the retail business

    Sales Associate (Former Employee)
    Washington, DC

    ProsThis company provides great opportunities for growth. I told my manager when I was hired as a sales support associate that I wanted to be on the selling floor soon and she really listened. I became a sales associate after two and a half months of being with the company. Other pros: friendly co-workers, great company culture, good energy, great product, passionate executives

    ConsMy least favorite part of this job was the irregular hours. Working weekends means it is hard to keep a good work/life balance. Other cons: hourly rather than salary pay for every store position except assistant and general store managers, micromanagement in some cases, conflicting reporting system (sales leads, operations manager, assistant general manager(s), general manager) makes it hard to communicate effectively at times.

    Advice to Senior ManagementI think the company could really take advantage of the sales associates' passion and excitement for the company and product by providing more opportunities for training after the initial on-boarding process. In addition, having a clear system of communication between associates and different levels of management may help employees communicate more effectively and productively.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Sales Associate

    Sales Associate (Current Employee)
    New York, NY

    ProsBeen with the company for about 4 years now. Great Company for growth. Very Positive with core values intact. The relationships you develop are great. Corporate is very hands on with further training and development.

    ConsImmediate Managers set their own rules. They Don't take the initiative to pat you on the back when you do something positive. Do something bad! Their on you like a hawk.

    Advice to Senior ManagementTake the time to really care about the people that make your day to day business and stop worrying about policy driven. So much to the point where your blind sided about real issues like your numbers and positive feedback to your employees.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Great Company

    Anonymous Employee (Current Employee)

    ProsGreat values! Our corporate office often makes it a fun environment to work in, and they have there sights set high on growing the company

    ConsI started with the company over four years ago and since then the company has grown quite a bit and has lost some of its original goals.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great people. OK pay.

    Anonymous Employee (Former Employee)

    ProsGreat, friendly environment. Focus on company culture.

    ConsLots of work. Questionable pay...

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    Can't say I didn't love our Product!

    Stock/Sales Support (Former Employee)
    McLean, VA

    ProsI'd have to say that all of the girls we're really fun and friendly. With such a small team, you can't help but to establish that family feel. The company really tried to add in little perks and competitions during the holidays to get the team in true Holiday spirit.

    ConsLike any other major retailor, Holidays and weekends require long hours and late closings. It doesn't help that you also have to abide by Mall holiday hours.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Good Place to work

    Anonymous Employee (Current Employee)

    ProsRelax environment, good work-life balance.

    ConsDon't have cons as of now :)

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at Tory Burch reviews and ratings — including employee satisfaction and approval rating for Tory Burch CEO Brigitte Kleine. All 20 reviews posted anonymously by Tory Burch employees.