Toshiba America Business Solutions
2.9 of 5 59 reviews
www.eid.toshiba.com Irvine, CA 1000 to 5000 Employees

Toshiba America Business Solutions Reviews

Updated Jul 8, 2014

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2.9 59 reviews

                             

82% Approve of the CEO

Toshiba America Business Solutions President & CEO Mark E. Mathews

Mark E. Mathews

(17 ratings)

37% of employees recommend this company to a friend
7 Employee Reviews Back to all reviews
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    • Disapproves of CEO

     

    This was one of the worst experiences of my life

    Accounts Receivables (Current Employee)
    King of Prussia, PA

    ProsI liked the old manager she made the company feel more family friendly

    ConsThis company cheats their employees out of bounses

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    was a good company at one time

    Copier Technician (Current Employee)
    Newburg, NY

    Prosit is a job with a paycheck and health insurance is available but i really cant say much more than that

    Consmust use own vehicle and reimbursement rate is horrible, no 401k match, expensive health insurance

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    1 person found this helpful  

    My employment with TBS was the worst experience in my professional career

    Account Executive (Former Employee)
    San Ramon, CA

    ProsToshiba technology and support for the products and services (copiers, printers, office automation, etc.) in my division was ok. Not great. They do have other technologies such as their computing products that are outstanding.

    ConsUnfortunately I reported to a sales manager that was a classic case of a supervisor that managed downward instead of upward. He developed a lack of credibility among his team and refused to take accountability for the myriad of incorrect statements or directions he would hand down. He would constantly throw others under the bus. Any feedback was viewed negatively as a personal attack. I was never surprised to hear a bigoted statement or sexist comment about an employee or customer. My feeling is that most, if not all of his time was spent plotting his succession plan and countering direct reports requests for real leadership and development.

    Advice to Senior ManagementIf the personal relationship that enabled the aforemnetioned employee to be hired as a sales manager continues to ignore obvious personality and business flaws then it will be a long time before any professional sales candidates will be working for TBS in the SF Bay Area which is an indictment of the entire Management Team even though the Director of Sales and VP/GM were otherwise ok to work with.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Work/Life Balance
           
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    • Disapproves of CEO

    5 people found this helpful  

    Should have left after I saw the unbelievable amount of turn over.... Poor Poor Senior Management

    Account Executive (Current Employee)
    Charlotte, NC

    ProsThe people I worked with, were the Most Respectful People I have ever had the pleasure to work with. AE's, Team Leaders, an AE Managers.

    Good money if you are a favorite of Management

    ConsPOOR POOR POOR Motivation
    Disrespectful Senior Management
    Problems NEVER solved
    Behind Close Door Deals
    Favorites Played
    Commission favoring
    Non Payment of Commissions
    NO CARE FOR PERSONAL SITUATIONS
    Senior Management DISRESPECTFUL to Women
    MICRO MANAGE
    Not telling the truth

    Advice to Senior ManagementThis is and has been an HR's worst nightmare, and will only continue to get worse when the next group of AE's leave. They have lost so many extremely talented people, and they just continue to leave. TOSHIBA USA>>>> GET THE PICTURE>>>> TURN OVER IS BECAUSE OF EXECUTIVE MANAGEMENT. No one wants to work for a disrespectful, micromanaging, non trust worthy and selfish executive manager.

    No, I would not recommend this company to a friend

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    2 people found this helpful  

    Great employees to work with, difficult place to grow and succeed

    Sales/Service Manager (Former Employee)
    Irvine, CA

    Pros- Salary is comparable with the industry
     - Great people to work with
     - Some departments have great teamwork and reward their employees, but not all
     - Close proximity to Toshiba corporate and laptops division, lateral opportunities, cafe

    Cons- A very political atmosphere.
     - Many VP's out for themselves, rather than benefit the entire organization
     - Many VP's have an entitlement type of attitude toward other people. Although the President and VP's of the company describe an open-door policy, if you use it, you will be punished!
    - Odd atmosphere. You have your employees which have their way of doing things for the last 20 years, with no room for change. Then you have the VP's and executives who openly talk about a free flow of ideas from anyone, but discourage this type of behavior in guidance of lower management.
     - Some departments have great teamwork, but this is not the norm. Teamwork and collaborative thinking to solve problems is highly discouraged. I applaude those managers who were brave enough to do the right thing.
     - If you are doing a good job, you will never know it. But you will know it, if you do a bad job.
     - Every form of communication and every step you take is closely monitored. I don't know how anyone can work like that.
     - Employees often keep quiet for fear of losing their job. And those who do voice their opinion, not complaining, but looking to improve the departments and company as a whole, are punished and blacklisted.

    Advice to Senior ManagementTrust your employees and bring back teamwork. Study the "best places to work" ranking to find out why employees are so happy elsewhere compared to TABS.

    No, I would not recommend this company to a friend

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    Not a "think different" type of company. More of a "do what you're told" place.

    Bids and Contracts (Former Employee)
    Irvine, CA

    Pros- Compared to the industry as a whole at this time, probably one of the more secure companies to work for
    - Free soft drinks and coffee
    - Medical, dental and vision are good quality

    Cons- The constant mind games and dirty, disgusting politics. More than most organizations.
    - Childish & unprofessional management tactics, perpetuating childish tactics by the employees.
    - Company's values try to portray themselves as a "think different" type of company, but in reality is a very "do what you're told" type of company.
    - Thinking outside the box is very difficult here.
    - HR is often in management's corner on virtually any employee issue. Complaining about a manager could get you written up. Complaining about another person's policy violation could get you inadvertently fired.
    - Few managers if any tell their employees they are doing a good job. Positive feedback is rare, but negative feedback is very common. Management by fear is commonplace.
    - If you've seen the movie "Office Space", then you are prepared to work here.
    - Small errors in your work are not learning experiences, but potential reasons for termination. Fear of mistakes or failure, for fear of termination is common.
    - Most employees seem to be locked in a "mediocrity" type of attitude towards everything. They seem to work just enough to not get fired, but not overly so to express a positive enthusiasm towards their company
    - This company, to me seemed to squash every ounce of individualism from me and my co-workers during the time I was there.
    - Virtually everything you do in the company seems to infringe on a secret or underlying agenda, or just ticks someone off.....so walk carefully!! This includes any type of christmas ornaments or potluck ideas.
    - Family is not allowed in the hallways, and god forbid, not near the cubicles. This violates some type of underlying insurance policy, which no one seemed to produce or define. Yet this rule does not seem to apply to management.
    - Gray walls in this company are meant to stay gray. Any types of ornaments or decorations is definitely forbidden or looked down upon.
    - Fun is a four letter word to this company, so beware!

    Advice to Senior ManagementGive people the truth about the position and the company culture upfront, in the interviewing process. If I had known what this company was truly like, I wouldn't have worked there.

    No, I would not recommend this company to a friend

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    Look for work elsewhere unless you love brown nosing

    Operations Manager (Current Employee)
    Tamarac, FL

    ProsCo-Workers seem to get along very well. There seems to be a strong rappor within the hourly employees.
    Very little turnover ratio at this level. Staff seems to be more mature and focused on the task at hand

    ConsSenior management is very weak. President is very insecure and lacks confidence in leading staff. President seems to be more concerned with his looks and trying to look like a star in front of his employees than on the bottom line

    Advice to Senior ManagementSpend some time listening to your employees rather than trying to continue to implement new solutions to fix obvious problems that can be resolved by simply taking some time and discussing with key employees in the different areas of the office

    No, I would not recommend this company to a friend

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