Towers Watson Reviews

Updated July 1, 2015
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Towers Watson CEO John Haley
John Haley
18 Ratings

Pros
  • Managers allow you to have a good work/life balance (in 30 reviews)

  • Nice work environment with free fruits once a week (in 29 reviews)

Cons
  • A lot of reviews have quoted an excellent work/life balance but I don't see it (in 52 reviews)

  • No work life balance during peak seasons (in 12 reviews)

More Pros and Cons

48 Employee Reviews

Sort: Popular Rating Date
  1. Alienation, inpersonal and depressing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Consultant in Denver, CO
    Former Employee - Associate Consultant in Denver, CO

    I worked at Towers Watson

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great views of Denver, nice location. Good snacks in the kitchen and fairly nice people to work with.

    Cons

    Very dry, old, stodgy company who is so bogged down by over-doing their security measures, they prevent themselves from ever creating good software. You can't use any cloud based software, their VPN is a nightmare, their tech support is a joke and overall, their products stink, their developers are dinosaurs and there is no real feeling of company culture or comeraderie.

    Advice to Management

    Learn to trust your employees, give them the benefit of the doubt and let them wear jeans, this isn't 1954. Also, don't throw them under the bus and stop it with that desk sharing junk, what a nightmare.


  2. Licensed Benefit Advisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Licensed Agent in South Jordan, UT
    Former Employee - Licensed Agent in South Jordan, UT

    I worked at Towers Watson (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    The pay was at least normal. Should be higher , but at least more than 15.00 hr.

    Cons

    Where to start. They reward bad behavior. They want to to hurry and get people off of the phone and not spend time with the customer. I saw many agents who could have cared less about the customer and would enroll everyone into the same plan. Some agents wouldn't take the time to do drug plans for the customer but yet those agents were making the most money. So the agents who treated the customer the worst got the Team Lead positions, won awards, etc... I spoke with many customers who would call back in due to the first agent not taking the time with them and rushing them. When they called back (and Extend couldn't figure out why the call volume was high) then I would take my time to make sure they felt like they had enrolled into the correct plan. The first year I was with Extend they told us to enroll every one into a Medigap F plan. Extend would get higher commission. Then the next year they told us to put people into a plan that fit their needs, but to do a drug plan took a long time and some agents wouldn't do them. This made the customer have to call back in and then the agents that did take their time with the customer got docked for long phone time. The first year we made a base pay plus some commission. The 2nd year we were told it was against the law to pay us commission. Really? Since when is it against the law to pay insurance agents a commission? They make millions during the AEP and then they lay off the agents. The disgusting part of their process is they make the seasonal agent sign a non-compete agreement which says they can't sell health insurance anywhere else. Is this fair? They use the employee, toss them out and then don't let them work anywhere else as a health agent. Talk about one sided. Employment at it's worst. They are smiling all the way to the bank while the employees get used and abused. They don't know what it is to take care of customers or employees.

    Advice to Management

    Care about your employees and customers, instead of your bank account first.


  3. Helpful (1)

    Horrid 6 years

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Content Manager/SharePoint in South Jordan, UT
    Current Employee - Web Content Manager/SharePoint in South Jordan, UT

    I have been working at Towers Watson full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Peers are great
    Sometimes it is fun to commiserate with co workers
    Helping retirees is a great service to them, and helps me sleep well at night knowing that despite the deplorable circumstances here I am doing somthing good.

    Cons

    Horrible facility, ceiling leaks, heater and AC never work correctly, stained furniture and cubicles, and spiders!
    No room for advancement, or recognition of current work.
    Management is too concerned with making a tighter budget, even in our record quarters.
    It is not what you know but who you know here, don't expect to get a raise or promotion.

    Advice to Management

    Wake up and use your budget to repair our facilities and reward those hard workers that are making the money or the next few quarters are not going to be as profitable.


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  5. Helpful (3)

    Low Balling their Employees - Non Technical people reviewing technical personnel

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Seattle, WA
    Former Employee - Business Analyst in Seattle, WA

    I worked at Towers Watson part-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None whatsoever
    None whatsoever
    None whatsoever
    None whatsoever
    None whatsoever
    None whatsoever

    Cons

    Absolutely Low balling their Full time employees. Charging a lot of money to clients and people with no background in technical aspects write review about highly advanced and skilled personnel. Saying they are not Fit to Company Culture etc.

    Specifically formed to squeeze Americans out of their Healthcare and Welfare Benefits and fill their own pockets as company by hiring inferior HR and other personnel reviewing highly talented and innovative employees.

    Advice to Management

    Quit low balling employees to fill your own Pockets.


  6. Helpful (2)

    Benefit Advisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Benefit Advisor in Richardson, TX
    Former Employee - Benefit Advisor in Richardson, TX

    I worked at Towers Watson full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    When you can't take your supervisors word as truth, in my opinion, there are no pros.

    Cons

    I was a full time seasonal employee, and had approval from my supervisor to take 3 weeks off to full fill a commitment prior to starting the job, When I returned 3 weeks later, I was told by upper management that what I had done was unacceptable. Be certain when you have approval for a special circumstance, that you get it in writing.

    Advice to Management

    Don't hang employees out to dry. Have some ethics.


  7. Helpful (6)

    This was one of the most manipulative companies I've worked for. Continually made promises they didn't keep.

    Former Employee - Client Data Integration in South Jordan, UT
    Former Employee - Client Data Integration in South Jordan, UT

    I worked at Towers Watson full-time (More than 3 years)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The only real benefit to working at this company is getting to work with the retirees.

    Cons

    This is a money driven company that throws away good employees to make an extra dollar. They are known for keeping seasonal employee in the "Seasonal" status for years at a time preventing them from obtaining benefits.

    During my time their they did mass layoffs. Had an employee commit suicide in the parking lot. Decreased wages and commissions. Gave out signed offer letters for full-time employment and then fired those same employees anyway.

    Advice to Management

    When you treat people like a number instead of a person you indicate what you really care about. Maybe you should reevaluate your priorities!


  8. Helpful (2)

    Low pay, no skill

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Benefits Analyst in Denver, CO
    Current Employee - Benefits Analyst in Denver, CO

    I have been working at Towers Watson (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Free air, free granola bars, Ohhh how exciting. Decent time off

    Cons

    This company is terrible, they will hire anyone with a pulse on the pension team and it's because the pay starts at $18.00...in Denver. I was laid off and had to take this job. I was recently promoted and received...wait for it....a 20 cent raise. We have lost over 8 people in 3 months. Can't wait to find another job.

    Advice to Management

    None...they don't care


  9. Helpful (1)

    Dysfunctional and disorganized

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Graphic Design Specialist in Philadelphia, PA
    Former Contractor - Graphic Design Specialist in Philadelphia, PA

    I worked at Towers Watson as a contractor (Less than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Cannot think of any reason to work here. People are unfriendly and unqualified. Lack experience in managing. Closed minded people who are unwilling to learn.

    Cons

    No work/life balance. Bullies and liars lead the team. Total lack of confidence and trust in employees. Often received emails at 12 am, 1 am 2 am. Expected to work late and weekends after sitting most of the day with nothing to do. Management is unqualified and hides that fact by using criticism of your performance to make them appear superior.

    Advice to Management

    Trust your employees know what they are doing. Learn to manage your clients. Understand that when a new employee asks a question, he/she is trying to learn, not criticize your processes.


  10. No Growth Opportunities

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Towers Watson

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Close to Grand Central, good location.

    Cons

    There is no room for growth, it's not your skills and knowledge or education, it's who you know. Your degree does not matter.

    You can have an MBA, and if the next candidate has a Bachelors in Liberal Arts, they will take that person with the Liberal Arts Degree simply because that person knows someone in the company.

    Nepotism is huge at Towers Watson, the only way you move around in this company is if your related or friends with someone.

    Management in different departs don't know how to use excel or be an analyst but they have a senior role as analyst.

    If you're an actuary you'll work longer hours then supposed to and won't get compensated for it.

    This company is upside down.

    Advice to Management

    Hire talented people not people you know, give a bad image on the Company.


  11. Helpful (2)

    One Exchange - Insurance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance BA in West Jordan, UT
    Former Employee - Insurance BA in West Jordan, UT

    I worked at Towers Watson

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    -Good job for students to have when not in school (seasonal BA position)

    Cons

    -This company is extremely unethical when it comes to helping retirees with their insurance. Mistakes made by ill-trained employees make retirees lose coverage
    -Trainings aren't long enough, and because of the seasonal nature of the positions
    -Very sexist. Vast majority of people promoted to management are men
    -Raises are non-existent. People can go years working as supervisors and never get a raise
    -There is a "not my problem" that supervisors have when helping the people on their team. Supervisors will ignore their employees request for help.

    Advice to Management

    -Look at your diversity numbers when it comes to management.
    -Talk to people on the BA floor, and learn what problems they're dealing with and how to help them.
    -Frankly, look at doing a complete overhaul before Medicare or the AG comes knocking on your door.



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