Towers Watson Reviews

Updated August 26, 2015
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3.6
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Towers Watson CEO John Haley
John Haley
176 Ratings

Pros
  • Managers allow you to have a good work/life balance (in 30 reviews)

  • Nice work environment with free fruits once a week (in 29 reviews)

Cons
  • A lot of reviews have quoted an excellent work/life balance but I don't see it (in 52 reviews)

  • No work life balance during peak seasons (in 12 reviews)

More Pros and Cons

370 Employee Reviews

Sort: Popular Rating Date
  1. Great company, great people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Towers Watson full-time

    Pros

    The people are hard-working, client-focused, driven and smart. I appreciate the flexible hours and attitude (for the most part) that as long as you get your work done and are taking care of your clients, that you can be flexible with your family obligations. Extremely important to me as a working mom. I do end up working in the evenings to keep up, but I am willing to make that trade-off for the flexibility I have.

    Cons

    Can be some stepping on others to get to the top - It's pretty competitive. It's definitely stressful and there are some longer hours during busy times. Also somewhat difficult to see a clear career path.

    Advice to Management

    Keep focus on retaining good employees through the upcoming merger with Willis.


  2. Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Learning and development opportunities, so you can have your studies funded if you want a professional qualification. Working hours are also great

    Cons

    the only thing that lets tw down like most other companies are those people who have been in an organisation for years and years and are not welcoming of other people.

    Advice to Management

    You're doing a very well, keep up the good work. Although I would say spend more time training those brought on to the team that are not experienced.


  3. Benefit Advisor

    Current Employee - Benefit Advisor in Dallas, TX
    Current Employee - Benefit Advisor in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Laid back company, good company to work for, nice bonus structure

    Cons

    Seasonal job, Health insurance is not good

    Advice to Management

    Great job


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  5. Great short-term place to develop

    Current Employee - Senior Analyst in San Francisco, CA
    Current Employee - Senior Analyst in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Towers Watson full-time

    Pros

    Co-workers (esp. the actuarial side) are smart, dedicated, and mostly willing to help. The work is interesting and the clients are usually top-tier.

    Cons

    Work-life balance can be difficult between exams, busy seasons, and company socializing. Pay not competitive compared to other similar firms in big cities.

    Advice to Management

    Bureaucracy and outsourced HR/technical support cause significant inefficiencies which are problematic in a consulting company focused on billable hours. Uncompetitive pay and bad work-life balance results in larger than normal turnover in big cities.


  6. The leadership team is astoundingly.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead in Manila, Manila (Philippines)
    Current Employee - Team Lead in Manila, Manila (Philippines)
    Recommends
    Positive Outlook

    I have been working at Towers Watson full-time (More than a year)

    Pros

    Amazing work place and amazingly people you work with.

    Cons

    No issue since I moved into the company.

    Advice to Management

    Keep it up.


  7. Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The job itself is enjoyable

    Cons

    Having to drive into office daily with laptop when all work is done virtually.


  8. Helpful (2)

    Employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Swarthmore, PA
    Current Employee - Anonymous Employee in Swarthmore, PA
    No opinion of CEO

    I have been working at Towers Watson full-time (More than 3 years)

    Pros

    Great company. Smart people.

    Cons

    Looks like with every merger, the company somewhat dilutes all the good things that gave them their good reputation.


  9. Helpful (2)

    Great short-term place to develop

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in San Francisco, CA
    Current Employee - Senior Analyst in San Francisco, CA
    Positive Outlook
    No opinion of CEO

    I have been working at Towers Watson (Less than a year)

    Pros

    Co-workers (esp. the actuarial side) are smart, dedicated, and mostly willing to help. The work is interesting and the clients are usually top-tier.

    Cons

    Work-life balance can be difficult between exams, busy seasons, and company socializing. Pay not competitive compared to other similar firms in big cities.

    Advice to Management

    Bureaucracy and outsourced HR/technical support cause significant inefficiencies which are problematic in a consulting company focused on billable hours. Uncompetitive pay and bad work-life balance results in larger than normal turnover in big cities.


  10. Good Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at Towers Watson full-time

    Pros

    Large company with knowledgeable consultants.

    Cons

    Career line of sight requires improvement.


  11. Helpful (1)

    Dead end job

    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Benefit Advisor in Richardson, TX
    Current Employee - Benefit Advisor in Richardson, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at Towers Watson (More than 3 years)

    Pros

    This is a lifeboat job--great for people desperate for work, or for semi-retired people, or people who only need to work six months out of the year and are happy to make a boatload of money for their employers while earning peanuts for themselves.

    Cons

    There is no incentive for advancement. No one outside of senior management, even those who are permanent employees, can make much more than $40,000 per year. I was released for two months after eighteen months of continuous employment so they could reset the clock and keep me as a temp to avoid having to pay benefits. All promotions within the company are lateral--supervisors make no more than rank-and-file benefit advisors. Training is inadequate, cronyism is rampant, and each year it gets worse. The business model that might have worked for this company six or eight years ago doesn't work now. More than half of the workforce for this season will be completely inexperienced and/or marginally qualified, which will put more strain on supervisors and cause more negative customer service issues. They will hire anyone with a pulse who can pass the insurance exam, without taking into account the essential qualities needed for a call center rep, most notably literacy and the ability to speak clearly and articulately, in a professional manner, and with courtesy and empathy.

    Advice to Management

    If they really want to handle the rapid growth, they need more professional people, more incentives, and more opportunities for permanent employment and higher compensation. The only incentive to be a supervisor is to get off of the phones--the pay is no better.



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