Towers Watson

  www.towerswatson.com
  www.towerswatson.com

Towers Watson Reviews

Updated December 15, 2014
Updated December 15, 2014
406 Reviews
3.3
406 Reviews
Rating Trends

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Towers Watson CEO John Haley
John Haley
194 Ratings

Review Highlights

Pros
  • I like that they focus a lot on employee health and work/ life balance (in 30 reviews)

  • Flexible work environment depending upon the office and the manager (in 29 reviews)


Cons
  • A lot of reviews have quoted an excellent work/life balance but I don't see it (in 52 reviews)

  • No work life balance during peak seasons (in 12 reviews)

More Highlights

269 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Up and down but with no direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Lead in Pittsburgh, PA
    Current Employee - Team Lead in Pittsburgh, PA

    I have been working at Towers Watson full-time (more than an year)

    Pros

    * Decent pay for a call center
    * Paid holidays and a good amount of PTO time to start

    Cons

    * Unrealistic views of how much team members can get done
    * Hiring managers from outside the company rather than from within
    * No real training plan to teach new leaders how to manage time, coach their peers, or address the CSRs
    * Leadership is more interested in numbers and trends than their employees

    Advice to ManagementAdvice

    Take the opinions of others seriously rather than always looking for the easiest way to make something disappear. Truly listen to others rather than silencing or stifling their views. This business can be made or broken by your front-line employees, so don't forget that.

    No opinion of CEO
  2. 2 people found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director
    Current Employee - Director

    I have been working at Towers Watson full-time (more than 10 years)

    Pros

    collaborative culture, smart colleagues, great clients

    Cons

    volatility in the work load, billable hour goals

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Great growth opportunity, no work/life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst
    Current Employee - Senior Analyst

    I have been working at Towers Watson full-time (more than an year)

    Pros

    -You learn a lot really fast
    - Exposure to different clients and projects
    - Great people (overall really intelligent and collaborative)
    - Autonomy to make decisions and contribute in new ways to the business
    - You often choose your projects

    Cons

    - Work way too many hours
    - Way too much stress due to unreasonable client demands. Leadership rarely pushes back
    (both of these are common in consulting)

    Advice to ManagementAdvice

    - Focus on improving quality of life for employees
    - Make billable hours attainable without negatively impacting personal lives

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  5. 1 person found this helpful  

    Excellent customer service and benefit advisory for Medicare eligible retirees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in South Jordan, UT
    Current Employee - Customer Service Representative in South Jordan, UT

    I have been working at Towers Watson full-time (less than an year)

    Pros

    Quality values expressed and encouraged, through OneExchange from Towers Watson, towards the medicare eligible customers is at the pinnacle of customer service and support. At first, aimed towards client relief and customer satisfaction, this organization began achieving much more than originally expected. Educating customers, clients, and even employees with interpersonal sensitivity, business management, and Insurance skills that is much needed in todays society.

    Cons

    Employee acquisition through seasonal "trial period."

    Advice to ManagementAdvice

    Employee quality/quantity needs projection measuring.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    A fabulous place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Towers Watson

    Pros

    Towers Watson has a diverse workforce and is open to providing opportunities to all who seek them out. Offers flexible work arrangements where possible for those who have a good history working there.

    Cons

    Much of the career path at TW is self directed, therefore those who are not able to manage their own work or seek out internal opportunities to grow may fall under the radar.

    Recommends
    Approves of CEO
  7.  

    Towers Watson

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Towers Watson

    Pros

    Benefits, Promotions, Work-life balance, Atmosphere

    Cons

    Personal growth, company values, training

    Recommends
    Neutral Outlook
  8. 2 people found this helpful  

    Great clients, Great Resources, Poor Career Development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant
    Current Employee - Consultant

    I have been working at Towers Watson full-time (more than 8 years)

    Pros

    - Client Base is class leading for Benefits
    - Strong resources due to national depth
    - Reasonably flexible atmosphere (no one watching to see if I was at my desk from 8-5)
    - Pay and benefits were reasonable for my role and skill set
    - Variety of work is engaging
    - Worked with very talented people

    Cons

    - Work-life balance is an issue for many (trade-off for flexibility)
    - You're "in" or "out" here in terms of pay and promotions. I was generally in but I saw the disparity
    - Bureaucracy is too powerful
    - Career development is a joke in terms of going from mid level to senior level in Retirement. The decline of DB plans is killing their ability to move people to senior consultant and is driving away younger talent who would have found a way to partner roles in the past in retirement

    Advice to ManagementAdvice

    Invest in your 31-40s who are good in Retirement. Don't let dinosaur 50s and 60s weight the firm down. Figure out your best 1-3 people at this level in every office. Sit down and discuss what opportunities are available to them for the next 12-24 months and how those help them grow to level 50.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Great workplace for young professionals looking to launch lasting career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Towers Watson full-time (more than 3 years)

    Pros

    Great place to work for a young professional looking for career development and advancement opportunities (not just actuaries and/or analysts!). Training and mentoring is provided on a daily basis through team/committee work and also through direct contact with your people manager. Overall collaborative, relaxed and fun work environment.

    Cons

    While there is room for quick advancement for young professionals, starting base salaries are not as high as offers from competitors. Overall compensation package and career opportunities help to outweigh this disparity.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 5 people found this helpful  

    Extremely hostile work environment for African Americans.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Towers Watson

    Pros

    Good benefits, including a pension plan.

    Cons

    While there are a few really cool people there, the 1950s culture largely consists of prejudiced consultants who refuse to hire or work with African Americans. Those few African Americans who manage to get hired are usually undermined by a steady flow of malicious, unwarranted complaints and insults from their colleagues that eventually run them out of the company.

    Advice to ManagementAdvice

    Stop discriminating against African Americans in your culture. Provide your employees with diversity training to help them overcome their biases. Hold your managers accountable for fairness in hiring, retention and promotions through their compensation and incentives. Model other companies that have been successful in transforming their culture to an inclusive one. Stop making excuses as to why you have virtually no African Americans at your company.

    Towers Watson Response

    Dec 11, 2014Director – Talent Acquisition, The Americas

    Thank you very much for taking the time to provide this feedback and express your concerns. We regret that your experience hasn’t been favorable but can assure you that Towers Watson is committed to ... More

  11.  

    Smart People, No Growth potential, Capricious reviews

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Towers Watson full-time (more than 5 years)

    Pros

    Flexibility on how you work
    REALLY smart people
    Work is often interesting - though it can get mundane.

    Cons

    Forced to 'create' your own career - very little guidance and consequently very easy to get lost.
    If you don't meet your billable goal, it really doesn't matter what else you may have done.

    Advice to ManagementAdvice

    Look at the full skill set of your employees - and consider building a rotational program to develop fully well-rounded consultants. You too easily pigeon hole people.

    Neutral Outlook
    Approves of CEO

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