Town Sports International Holdings

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Town Sports International Holdings Reviews

Updated September 28, 2014
Updated September 28, 2014
134 Reviews
2.0
134 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Town Sports International Holdings CEO, President, and Director Robert J. Giardina
Robert J. Giardina
73 Ratings

Review Highlights

Pros
  • friendly employees, free gym membership, everyone works together as a team (in 42 reviews)

  • how bad is it when the only Pro consistently is a free gym membership in every posting (in 40 reviews)


Cons
  • no work/life balance you are constantly on call from 5am till 11pm and forget about holidays (in 10 reviews)

  • Very high turnover of managers because they are not respected (in 10 reviews)

More Highlights

69 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    gain more customer service experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Associate  in  New York, NY
    Current Employee - Front Desk Associate in New York, NY

    I have been working at Town Sports International Holdings part-time for more than a year

    Pros

    the growth in this company make you smile everyday

    Cons

    multitasking working in a fast pace environment

    Advice to ManagementAdvice

    always flexible and great boss to work with

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  2.  

    Same ol song and dance it is a job just a job liking it is not a requirement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate Employee  in  New York, NY
    Current Employee - Corporate Employee in New York, NY

    I have been working at Town Sports International Holdings full-time for more than 5 years

    Pros

    Gym is free for all employees, can Also workout during lunch time, flexible schedule

    Cons

    Benefits not that good, expensive, may even be cheaper if you get it on your own

    Advice to ManagementAdvice

    Reward those that get the job done. Not those that are friends and just take up payroll space.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Great People/experience but not a long term career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Membership Consultant  in  Boston, MA
    Current Employee - Membership Consultant in Boston, MA

    I have been working at Town Sports International Holdings full-time for less than a year

    Pros

    This is a great company to grow your skills/experience in sales, relationship building, talking with people, and mental fortitude. You'll develop personal growth because the environment is a feast-or-famine type of place. Anything learned can be applied to real life living and other career opportunities.

    Cons

    A lot of what's talked about is hype. The company isn't innovative. The hours aren't the most beneficial is looking for a good work-life balance.

    Advice to ManagementAdvice

    Don't just go with what's always worked. Try and innovate rather than associate.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Fun Job for Extroverted, People-Lovers; Awful Company to Work For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Membership Consultant
    Current Employee - Membership Consultant

    I have been working at Town Sports International Holdings full-time

    Pros

    Meeting new people daily; fun money and decent living; great training; positive incentives; fun work environment;

    Cons

    Poor morale; management is deceitful and dishonest; long hours; salaried at $6.00/hr, so you can work 70 hours in 1 week and not see an extra dime. High turn over; only 7 days vacation for first year.

    Advice to ManagementAdvice

    Burn it and start from scratch. No employee is happy here

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 6 people found this helpful  

    Don't work here.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Town Sports International Holdings

    Pros

    If your unethical you will do well.

    Cons

    The unethical employees are the ones who do well and everyone else loses out. The turnover rate is so high because they don't take care of their ethical employees.

    Advice to ManagementAdvice

    Learn how to care for your employees instead of sales, maybe your sales would be higher if you did.

  7. 2 people found this helpful  

    Horrible upper management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Manager
    Current Employee - Customer Service Manager

    I have been working at Town Sports International Holdings full-time for more than 8 years

    Pros

    They recognize talent and promote from within

    Cons

    They suck all of the life out of you and treat you like you don't matter. They make club management work 50 hours or more a wk and only pay you for 40 because of a loop hole in the system. Upper management is a joke. They're just a bunch of lewd frat guys who flirt with the girls and lack any real management skills.

    Advice to ManagementAdvice

    How about you put more time into having the right people in the company and you won't have so many members cancelling and joining dirty gyms? I was let go for such a BS reason, to keep the GM from being canned and HR did nothing. I'm horrified at the treatment I received. You should be ashamed. This company has been going down for years. Put it out of its misery already.

    Doesn't Recommend
    Disapproves of CEO
  8. 2 people found this helpful  

    Not for the Fitness Professional - Profits before People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Fitness Trainer  in  Springfield, NJ
    Current Employee - Personal Fitness Trainer in Springfield, NJ

    I have been working at Town Sports International Holdings full-time for less than a year

    Pros

    Just the brand name with all the locations- we are expected to have a professional image to justify such high prices on memberships and personal training packages

    Cons

    This company does not care about how their employees are paid whether its middle management to entry level trainer. This corporation does not care if a trainer is paid for sessions or not. They bend over backwards to screw you in terms of compensation and advancement. They will not accept your PT certification for what its worth you STILL have to get certified and pay for ACE even tho most start off with minimum wage. So much red tape, and paperwork and forms and boxes, and hoops to jump through. The $$$ and profits for investors come before quality of life to employees and members - PT packages are complicated an inflexible. There are lots of office politics, and "throwing people under the bus" - bad environment to grow a business, I doubt this company as a whole will succeed financially ..... members usually go to other places JUST for personal training.... This text I copied and saved from my notes even though it may sound repetitive: The company does not have the best interests of the members at heart. In fact this place bows down to investors so much that they are willing to accept LEWD behavior and DISRESPECTFUL members. The turnover rate of my managers (fitness managers and general managers) and disgust with members is off the charts. In the business course, the corporate level officers make it seem like you can make $100,000 and my rough sketch of my annual earnings with this company are around $4,500, so I am making something around minimum wage! On top of that I had to invest in getting a certification for $540 and I lost time studying for it. The shifts are inflexible in that I am not able to train people who have a nighttime schedule ON THEIR HOURS - if I train 2 clients during a shift I don't get paid for coming in, meaning my shift hours are not accounted for. I was not paid for 6 weeks of group exercise training, on top of practically losing money with this job it does not have the entrepreneurial spirit it tries to say it is about.

    Advice to ManagementAdvice

    Pay your employees better
    Make some kind of ethics line to hold people accountable for their mistakes
    If you hire someone, plan on developing them and keeping them
    Let the people in the individual locations make decisions on their own without needing to get stamps of approval, and eliminate all this corporate control
    Simplify personal training packages
    Allow for a change in the board of directors or senior management, let the real leaders lead
    Focus more on being service oriented instead of profit oriented
    Live the values instead of having corny corporate slogans that nobody follows

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Excellent Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources  in  New York, NY
    Current Employee - Human Resources in New York, NY

    I have been working at Town Sports International Holdings full-time for less than a year

    Pros

    Team members in the corporate office are very willing to partner with each other to foster creativity, implement and see a project through. People truly are living the mission statement of the company and care about fitness and improving lives through exercise.

    Cons

    There is a process for everything which can take time. Ultimately, it's to make sure that it will be truly beneficial to the company as a whole.

    Advice to ManagementAdvice

    Continue to listen to team members in the field and lower level staff when moving in new directions.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 4 people found this helpful  

    It's getting worse! Ugh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Membership Consultant  in  Boston, MA
    Current Employee - Membership Consultant in Boston, MA

    I have been working at Town Sports International Holdings full-time for more than 3 years

    Pros

    Free gym membership
    Great Co-Workers
    Fun members who you

    Cons

    There is no work life balance.
    The 'Open House' grew from once a month to now three! That's three 12 hours of sheduled days a month. ridiculous
    High turnover rate for managers. Not good.

    Advice to ManagementAdvice

    My point goes straight to corporate. Quit with the crap. You overwork your employees and you reward bad behavior all the time. Makes it hard for anyone who works hard to want to try at all.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Negative Treatment of Sales Force

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Town Sports International Holdings

    Pros

    There Are No Pros Flee

    Cons

    Abusive treatment
    No career advancement
    Revolving door policy
    Low pay

    Advice to ManagementAdvice

    Your managers need anger management classes and how to treat people humanely. Update them on Human Resource policies and the NYC laws that protect employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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