Town Sports International Holdings

  www.mysportsclubs.com
  www.mysportsclubs.com

Town Sports International Holdings Reviews

Updated November 4, 2014
Updated November 4, 2014
148 Reviews
2.1
148 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Town Sports International Holdings CEO, President, and Director Robert J. Giardina
Robert J. Giardina
80 Ratings

Review Highlights

Pros
  • friendly employees, free gym membership, everyone works together as a team (in 45 reviews)

  • how bad is it when the only Pro consistently is a free gym membership in every posting (in 42 reviews)


Cons
  • The hours aren't the most beneficial is looking for a good work-life balance (in 12 reviews)

  • No work life balance (you are made to feel guilty for taking time off) (in 6 reviews)

More Highlights

43 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Employees are as neglected as their facilities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in New York, NY
    Current Employee - General Manager in New York, NY

    I have been working at Town Sports International Holdings full-time (more than an year)

    Pros

    Working in a gym is a plus

    Cons

    Pay and benefits
    High Turnover
    Impossible bonus structure

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Company needs to get it together.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Town Sports International Holdings full-time (less than an year)

    Pros

    Free gym membership. It's fun when frequent members learn your name and build that rapport.

    Cons

    Company refuses to enter the new age and are stuck on the old ways of doing things. External prospecting does not work too well in a city where people refuse to stop for anything. Cold calls do not work either. My location was rated as one of the dirties clubs but yet they still continued to preach about needing more sales but did not acknowledge the fact the our club was filthy.

    Advice to ManagementAdvice

    Ease off concentrating just on sales and focus more on the managing of the gym itself.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Great People/experience but not a long term career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Membership Consultant in Boston, MA
    Current Employee - Membership Consultant in Boston, MA

    I have been working at Town Sports International Holdings full-time (less than an year)

    Pros

    This is a great company to grow your skills/experience in sales, relationship building, talking with people, and mental fortitude. You'll develop personal growth because the environment is a feast-or-famine type of place. Anything learned can be applied to real life living and other career opportunities.

    Cons

    A lot of what's talked about is hype. The company isn't innovative. The hours aren't the most beneficial is looking for a good work-life balance.

    Advice to ManagementAdvice

    Don't just go with what's always worked. Try and innovate rather than associate.

    Recommends
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    Fun Job for Extroverted, People-Lovers; Awful Company to Work For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Membership Consultant
    Current Employee - Membership Consultant

    I have been working at Town Sports International Holdings full-time

    Pros

    Meeting new people daily; fun money and decent living; great training; positive incentives; fun work environment;

    Cons

    Poor morale; management is deceitful and dishonest; long hours; salaried at $6.00/hr, so you can work 70 hours in 1 week and not see an extra dime. High turn over; only 7 days vacation for first year.

    Advice to ManagementAdvice

    Burn it and start from scratch. No employee is happy here

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant General Manager
    Former Employee - Assistant General Manager

    I worked at Town Sports International Holdings full-time (more than an year)

    Pros

    Free gym membership, great co-workers

    Cons

    Company is moving backwards, Difficult work environment, long hours

    Advice to ManagementAdvice

    Think about putting the employees and members first and business will thrive. Also, stop hating lunkhead managers and expecting them to be good at running a business.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    not a good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSM in New York, NY
    Former Employee - CSM in New York, NY

    I worked at Town Sports International Holdings full-time (more than an year)

    Pros

    the free gym membership is helpful

    Cons

    no work life balance, aggressive sales practices,

    Advice to ManagementAdvice

    good first position

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Underwhelming experience being a part of TSI

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Master Trainer in Jersey City, NJ
    Former Employee - Master Trainer in Jersey City, NJ

    I worked at Town Sports International Holdings full-time (more than an year)

    Pros

    Honestly, there were no pros in my opinions.

    Cons

    The leadership that I experienced was completely incompetent and non-motivational. The turnover at my particular location in leadership was horrendous; in my year and half with TSI, I experienced three different general managers and 4 fitness managers. There was a complete lack of professionalism in the office environment throughout. I felt that the leaders did not create an environment that was conducive to staff growth and improvement. The technological systems in place then allowed for a great amount of "cheating" to be done when it came to booking client sessions for trainers; there were several occasions where one particular trainer at my home location would steal client sessions from other trainers and get paid for them. Despite being aware of this situation, the fitness manager at the time allowed it to continue without any reprimand. The cleanliness of the facility was never up to par and was a constant complaint from our patrons. Aside from the issues found at my particular home gym location, I noticed the same leadership and personnel issues at most of the TSI locations that I visited to teach and/or train.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    A struggling behemoth in a sea of fishes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Town Sports International Holdings full-time (more than 5 years)

    Pros

    Compensation and benefits were good

    Cons

    It's a large company that tries to straddle the different health club markets and is being challenged heartily by the multitude of small competitors and a few top competitors. The company lacks a supportive culture for the employees and working there is not enjoyable.

    Advice to ManagementAdvice

    You need to restructure into a leaner more competitive player and value your employees more.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    Talk the talk but never walk the walk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in Boston, MA
    Former Employee - General Manager in Boston, MA

    I worked at Town Sports International Holdings full-time

    Pros

    Working with the members and staff of fitness professionals is the most rewarding aspect of the company and job. Fitness is a fun and inspiring industry.

    Cons

    Company claims they care for their members and staff but do not come close to backing that up. They charge members where ever possible, rarely improve the clubs that have been open for decades and put constant pressure on employees for sales results and hours worked.

    Advice to ManagementAdvice

    Listen to the feedback from your employees, and implement good ideas. These are the people working the front lines with your members from the day they join the club. They know what is best for their clubs. Trust in those your hire.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 4 people found this helpful  

    Fitness Manager in charge of fitness sales and personal trainers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fitness Manager
    Former Employee - Fitness Manager

    I worked at Town Sports International Holdings full-time (more than an year)

    Pros

    Free gym membership.
    Progress quickly due to extremely fast turnover.
    In club hourly staff typically are good people to work with.

    Cons

    Very top heavy company.
    No communication.
    Company is moving away form their mission statement "Improving lives through exercise" and only cares about the bottom line.
    All management positions have become glorified sales positions.
    No power is given to in club management.
    Upper management has continued to fail for years but they continue to have jobs.
    Turnover is extremely high in club management positions (6 General Managers in 1 club in less than 1 1/2 years)

    Advice to ManagementAdvice

    You need to consider giving the in club management the ability to properly manage the facility they are held accountable for. In a health and fitness business you need to care about the members health and fitness and not how much money you can get out of them, people will pay anything if you care for them properly.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Work at Town Sports International Holdings? Share Your Experiences

Town Sports International Holdings

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.