Town Sports International Holdings

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Town Sports International Holdings Reviews

Updated January 18, 2015
Updated January 18, 2015
162 Reviews
2.0
162 Reviews
Rating Trends

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Approve of CEO
Town Sports International Holdings CEO, President, and Director Robert J. Giardina
Robert J. Giardina
85 Ratings

Review Highlights

Pros
  • friendly employees, free gym membership, everyone works together as a team (in 48 reviews)

  • how bad is it when the only Pro consistently is a free gym membership in every posting (in 45 reviews)


Cons
  • The hours aren't the most beneficial is looking for a good work-life balance (in 12 reviews)

  • Very high turnover of managers because they are not respected (in 12 reviews)

More Highlights

44 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Mission statement is not what actually occurs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Philadelphia, PA
    Current Employee - Manager in Philadelphia, PA

    I have been working at Town Sports International Holdings full-time (more than 10 years)

    Pros

    co-workers, relaxed work environment

    Cons

    Total disconnect in management

    Advice to ManagementAdvice

    brush up your communication techniques

    Doesn't Recommend
    Negative Outlook
  2. 1 person found this helpful  

    Personal Trainer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Town Sports International Holdings

    Pros

    Flexible and easy to manage if in school. Pay is decent if you have no life

    Cons

    No life. You have to be 100% devoted to living there. You are only a person who produces numbers and you can be replaced

    Advice to ManagementAdvice

    Work on retention

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3. 3 people found this helpful  

    Employees are as neglected as their facilities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in New York, NY
    Current Employee - General Manager in New York, NY

    I have been working at Town Sports International Holdings full-time (more than a year)

    Pros

    Working in a gym is a plus

    Cons

    Pay and benefits
    High Turnover
    Impossible bonus structure

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 3 people found this helpful  

    Company needs to get it together.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Town Sports International Holdings full-time (less than a year)

    Pros

    Free gym membership. It's fun when frequent members learn your name and build that rapport.

    Cons

    Company refuses to enter the new age and are stuck on the old ways of doing things. External prospecting does not work too well in a city where people refuse to stop for anything. Cold calls do not work either. My location was rated as one of the dirties clubs but yet they still continued to preach about needing more sales but did not acknowledge the fact the our club was filthy.

    Advice to ManagementAdvice

    Ease off concentrating just on sales and focus more on the managing of the gym itself.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Fun Job for Extroverted, People-Lovers; Awful Company to Work For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Membership Consultant
    Current Employee - Membership Consultant

    I have been working at Town Sports International Holdings full-time

    Pros

    Meeting new people daily; fun money and decent living; great training; positive incentives; fun work environment;

    Cons

    Poor morale; management is deceitful and dishonest; long hours; salaried at $6.00/hr, so you can work 70 hours in 1 week and not see an extra dime. High turn over; only 7 days vacation for first year.

    Advice to ManagementAdvice

    Burn it and start from scratch. No employee is happy here

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Great People/experience but not a long term career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Membership Consultant in Boston, MA
    Current Employee - Membership Consultant in Boston, MA

    I have been working at Town Sports International Holdings full-time (less than a year)

    Pros

    This is a great company to grow your skills/experience in sales, relationship building, talking with people, and mental fortitude. You'll develop personal growth because the environment is a feast-or-famine type of place. Anything learned can be applied to real life living and other career opportunities.

    Cons

    A lot of what's talked about is hype. The company isn't innovative. The hours aren't the most beneficial is looking for a good work-life balance.

    Advice to ManagementAdvice

    Don't just go with what's always worked. Try and innovate rather than associate.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant General Manager
    Former Employee - Assistant General Manager

    I worked at Town Sports International Holdings full-time (more than a year)

    Pros

    Free gym membership, great co-workers

    Cons

    Company is moving backwards, Difficult work environment, long hours

    Advice to ManagementAdvice

    Think about putting the employees and members first and business will thrive. Also, stop hating lunkhead managers and expecting them to be good at running a business.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    not a good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSM in New York, NY
    Former Employee - CSM in New York, NY

    I worked at Town Sports International Holdings full-time (more than a year)

    Pros

    the free gym membership is helpful

    Cons

    no work life balance, aggressive sales practices,

    Advice to ManagementAdvice

    good first position

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Underwhelming experience being a part of TSI

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Master Trainer in Jersey City, NJ
    Former Employee - Master Trainer in Jersey City, NJ

    I worked at Town Sports International Holdings full-time (more than a year)

    Pros

    Honestly, there were no pros in my opinions.

    Cons

    The leadership that I experienced was completely incompetent and non-motivational. The turnover at my particular location in leadership was horrendous; in my year and half with TSI, I experienced three different general managers and 4 fitness managers. There was a complete lack of professionalism in the office environment throughout. I felt that the leaders did not create an environment that was conducive to staff growth and improvement. The technological systems in place then allowed for a great amount of "cheating" to be done when it came to booking client sessions for trainers; there were several occasions where one particular trainer at my home location would steal client sessions from other trainers and get paid for them. Despite being aware of this situation, the fitness manager at the time allowed it to continue without any reprimand. The cleanliness of the facility was never up to par and was a constant complaint from our patrons. Aside from the issues found at my particular home gym location, I noticed the same leadership and personnel issues at most of the TSI locations that I visited to teach and/or train.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    A struggling behemoth in a sea of fishes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Town Sports International Holdings full-time (more than 5 years)

    Pros

    Compensation and benefits were good

    Cons

    It's a large company that tries to straddle the different health club markets and is being challenged heartily by the multitude of small competitors and a few top competitors. The company lacks a supportive culture for the employees and working there is not enjoyable.

    Advice to ManagementAdvice

    You need to restructure into a leaner more competitive player and value your employees more.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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