Town Sports International Holdings

www.mysportsclubs.com

Town Sports International Holdings Reviews

Updated January 19, 2015
Updated January 19, 2015
162 Reviews
2.1
162 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Town Sports International Holdings CEO, President, and Director Robert J. Giardina
Robert J. Giardina
85 Ratings

Review Highlights

Pros
  • friendly employees, free gym membership, everyone works together as a team (in 48 reviews)

  • how bad is it when the only Pro consistently is a free gym membership in every posting (in 45 reviews)


Cons
  • The hours aren't the most beneficial is looking for a good work-life balance (in 12 reviews)

  • Very high turnover of managers because they are not respected (in 12 reviews)

More Highlights

37 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    OK i guess

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Town Sports International Holdings (more than a year)

    Pros

    Free gym membership, good place to build good solid friendships even once you wake up and move on. Thats all the pros I have .

    Cons

    Outdated gyms that are overpriced for the value gym goer yet not high end enough to be charging higher rates. Resulting in a high pressure environment

  2.  

    Membership Consultant

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Town Sports International Holdings

    Pros

    Good entry level sales job

    Cons

    Pay is not great for someone trying to support a family

  3.  

    Satisfactory and allowed me to gain sales management experience fairly quickly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Town Sports International Holdings (more than 3 years)

    Pros

    Quick upward mobility since club level management has high turnover rate. Hit your numbers and they will promote you.

    Cons

    Inflexible scheduling and poor work/like balance. If you are a top performer they will work you to the bone to pick up the slack for the non-performers. Working 7 days a week was not out of the ordinary. This may be true of most sales jobs however they seemed unashamed of their treatment of employees. "Do what's best for TSI" is phrase you hear a lot.

    Advice to ManagementAdvice

    The gym business has become flooded with cheap chain gyms everywhere. Your employees will not be loyal to you unless you show them respect, fair treatment and develop your performers properly. Promote them when you say you will. Empty promises lead to high turnover.

    Doesn't Recommend
    Neutral Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    General Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in Westborough, MA
    Former Employee - General Manager in Westborough, MA

    I worked at Town Sports International Holdings full-time (more than 3 years)

    Pros

    Fun place to work. Decent pay and benefits with an office work schedule depending on the needs of the business.

    Cons

    Goals were unrealistic at times with poor customer service and a lack of finding solutions for customers with a poor response time.

    Advice to ManagementAdvice

    Promote from within more frequently and create SMART goals to keep employees motivated

    Recommends
    Neutral Outlook
  6.  

    Swim Instructor: Fun but Easy to be Taken Advantage of

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Swim Instructor in Lexington, MA
    Former Employee - Swim Instructor in Lexington, MA

    I worked at Town Sports International Holdings part-time (less than a year)

    Pros

    Fun work environment, helping others, team mentality, friendly bosses and co-workers, active job, can take off if someone can cover for you, some schedule flexibility

    Cons

    Constantly pressing for more hours out of you, you will probably make less than you deserve, management not always on top of scheduling changes and cancellations, needy co-workers always asking you to cover for them, most people not well trained

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 5 people found this helpful  

    Meh!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Membership Consultant in Franklin, MA
    Current Employee - Membership Consultant in Franklin, MA

    I have been working at Town Sports International Holdings full-time (more than 3 years)

    Pros

    amazing people co workers and great fitness environment!

    Cons

    Management sux!!! dont take time to hire the right people which equals to high turn over! company is a hot mess but can put on a great show! the benefits are meh, nothing worth getting a job here for!

    Advice to ManagementAdvice

    Better Managements!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Pretty Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Town Sports International Holdings

    Pros

    Good Benefits, Family like environment,

    Cons

    Growth growth growth growth growth

    Advice to ManagementAdvice

    Stop Decommissioning

    Recommends
    Neutral Outlook
  9. 2 people found this helpful  

    New York Sports Club

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Membership Consultant in Bronx, NY
    Former Employee - Membership Consultant in Bronx, NY

    I worked at Town Sports International Holdings full-time (less than a year)

    Pros

    Meeting people from many walks of life. Income potential from sales commissions. Free membership to many health clubs.

    Cons

    Bonuses not delivered as promised. Clubs run depending on what manager is in place rather than by company standard. False sense of urgency is used on all prospects looking to join. Not all trainers deliver as promised. Customer service hotline wasn't helpful to many members. No paid overtime and overtime is almost unavoidable.

    Advice to ManagementAdvice

    The scripts are useful but not infallible. Sales tactics need to be updated. Too much micro managing . Managers could be more hands on in club operations. Don't project power and strength based on past accomplishments from outdated heydays , rather , be strong and powerful through present performance and leadership and do something useful at present.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Loved the people at my job but don't believe in the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Welcome Team in Boston, MA
    Former Employee - Welcome Team in Boston, MA

    I worked at Town Sports International Holdings part-time (more than a year)

    Pros

    I loved working at BSC, I loved the people that came into the gym, they were so nice to me and I loved getting to know them. My coworkers were all great and my managers were mostly great as well. The company has a good atmosphere and lots of chances to get promoted, especially since they are always opening new clubs.

    Cons

    Sometimes I felts like the policies are unfair to customers and I hated being the one to enforce them. I feel like their policies are sneaky, and have hidden fees everywhere. It got hard to enforce them when you knew you were ripping them off.

    Advice to ManagementAdvice

    Be more open with customers about fees, make canceling easier

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Membership Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Membership Consultant in Scarsdale, NY
    Former Employee - Membership Consultant in Scarsdale, NY

    I worked at Town Sports International Holdings full-time (more than a year)

    Pros

    A sales driven environment that can be a pro or con depending on Manager. Scheduling time off is not a problem and management is flexible.

    Cons

    Needs more training for sales!!! Unrealistic and barely anattinable monthly goals that often lead to criticism and a negative review.

    Advice to ManagementAdvice

    Management should be more focused on leads in sales and Positivity. Lack of imagination and planning.

    Recommends
    Positive Outlook
    No opinion of CEO

Work at Town Sports International Holdings? Share Your Experiences

Town Sports International Holdings

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.