Toyota Motor Sales Reviews

Updated August 26, 2014
Updated August 26, 2014
147 Reviews

4.0
147 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Toyota Motor Sales Chairman & CEO Toyota Motor Sales, U.S.A., Inc. Yoshimi Inaba
Yoshimi Inaba
68 Ratings

Review Highlights

Pros
  • The company really cares about their employees and their work/life balance (in 17 reviews)

  • Great benefits, including a pension that most companies no longer offer (in 18 reviews)


Cons
  • Sometimes work life balance can be challenging (in 7 reviews)

  • Very hierarchical which results in traditional decision-making happening at the top and behind closed doors (in 7 reviews)

More Highlights

36 Employee Reviews Back to all reviews

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  1.  

    Toyota Motor Sales, USA, Inc

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Toyota Motor Sales full-time for more than 10 years

    Pros

    Relative security
    Decent pay and benefits
    Sells products we are proud to stand behind
    A lot of diversity in jobs you can pursue

    Cons

    Moving to Texas in two years
    As in a lot of large companies, there are a lot of politics
    Although officially one core foundation is respect, recently seems like actions are no longer based on that

    Advice to ManagementAdvice

    Less sticking head in sand

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Good until the move to Texas.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toyota Motor Sales

    Pros

    Work/Life balance, benefits, very nice people to work with.

    Cons

    Promotions based on tenure, very slow decision making, lifers never want to take on challenges.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Better than most companies - but becoming more like an average company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate  in  Torrance, CA
    Current Employee - Associate in Torrance, CA

    I have been working at Toyota Motor Sales full-time for more than 10 years

    Pros

    I like that the company does lip service for 'respect for people'. At least they SAY what you want to hear.
    Pro - car leases and not paying insurance.
    Pro - pool on the property/gym.
    Pro- nice campus
    Pro - in Torrance!
    Pro - Diversity and Inclusion programs

    Cons

    Band 4 managers - they lack the skill to lead and develop the associates because they themselves have very little training in developing associates.
    They write horrible reviews that criticize associate's performance - yet most of the time the associate is finding out about their 'bad performance' during their annual review. An annual review should have no surprises - because open discussions happen often between the band 4 manager and their associates. We shouldn't be finding out about our poor performance at the end of the year - that is not fair. This puts a 'bad' mark on your performance for future managers to read. I would like band 4 managers to NOT put 'negative' comments in our annual reviews - IF this 'negative' comment has never been discussed before - only write about performances and 'issues' that have been discussed during the review year.
    Con- Band 4 managers are not trained for 'coaching' associates. They will put in your review some 'task' that needs improvement but they don't follow up, they don't know how to teach you or mentor you.. They just demand that you improve.
    I feel that managers (as I expect them to have this skill) should be experts in developing their associates - and if they document that you need improvement (in an annual review) that they should also have a plan that demonstrates the things you need to do to improve your performance.. The plan should also have measurable goals in order to see results..And they should know how to use positive reinforcements in order to encourage your 'learning' during this time.
    There seems to be a lack of this skill with the band 4 managers - they just don't know how to develop associates. This leaves us feeling inept at our job..
    Con: band 4 managers don't know about the 'Toyota Way' which is the core success of Toyota's business. Since these managers don't know what 'Toyota Way' is - they also don't know about 'continuous improvement' -or 'process improvement'. We as non-managers don't get the benefit of this amazing ideology because our managers aren't qualified to teach it.
    Con: bad communication between managers and associates
    Con: senior managers don't hold band 4 managers accountable for their 'bad performers'. They don't ask the band 4 manager 'can you show me (documentation) where you have worked with this 'poor performer' in order to improve their performance.' Senior managers don't put the burden of responsibility on these band 4 for attributing to the poor performers..
    They don't make this part of their OWN review of the band 4 manager. Band 4 managers should be 'measured' on continuous poor performers - it should be their responsibility to immediately put a plan in place that demonstrates how to improve - with follow up and document the improvement along the way. Senior managers should demand this of their band 4 managers who have indicated a poor performer on an annual review.

    Advice to ManagementAdvice

    Please read annual reviews written by your band 4 managers. Challenge 'needs improvement' comments - ask the band 4 manager if they have ever discussed this performance issue with the associate (don't just take their word for it - ask for documentation where you can see that the associate has been engaged in the discussion) if there has never been a discussion - have the band 4 remove the negative comments - and teach your band 4 how to have these types of discussions throughout the year - coach them in understanding that by merely putting 'needs improvement' on the annual review they have missed many opportunities during the year where improvement could have already happened thru discussions.
    Make your band 4 managers understand that 'poor performers' are a direct result of their own 'poor performance'.. Ask your band 4 manager how they have contributed to this poor performance - and then ask what steps they have taken (showing a plan - where it is evidenced that the associate has been participating) in order to improve their associates performance.
    Please hold these managers accountable. Don't allow them to write 'needs improvement' on a review that will be a surprise to the associate.. Ask WHY they haven't addressed this issue prior to the annual review - and if they claim they HAVE had discussions - make them prove it.. There is far too much leeway for Band 4 managers to add their own commentary to these reviews that could harm the associate. Make SURE that all comments made on a review are 'professional' in context - and not 'subjective'. Every comment regarding 'poor performance' on a review should not be a surprise to an associate - please make sure that band 4 managers understand this. We can't improve our performance when we are only having 1 meeting a year (during review time) to discuss our 'poor performance'. This is unfair for our career and our development. Please ask managers to have continual 'open' discussions with their associates - this will be a huge help.
    Also - please train band 4 managers on 'Toyota way' - this ideology is not taught to us because these managers have no idea what it is, or do they know how to teach it.

    Approves of CEO
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  5. 1 person found this helpful  

    Field traveller review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toyota Motor Sales full-time for more than 10 years

    Pros

    Benefits, vacation time, great products and relationships with dealers, travel (not at a desk everyday)

    Cons

    Career opportunities can be very limited, poor performers are tolerated

    Advice to ManagementAdvice

    Reward hard working and talented employees or you will lose them

    Positive Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Product Planning Administrator

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toyota Motor Sales

    Pros

    For the most part, work stays at work

    Cons

    Lack of opportunity and now the company is moving to Texas.

  7.  

    Good Company but tough career growth opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Torrance, CA
    Former Employee - Anonymous Employee in Torrance, CA

    I worked at Toyota Motor Sales full-time for more than a year

    Pros

    Great Culture.
    Family oriented.
    9/80.
    Great car lease

    Cons

    Change is very slow at the company.
    It is very tough to move up in the company but they try to get you to move laterally.

    Advice to ManagementAdvice

    Start grooming associates to become the next managers.

    No opinion of CEO
  8.  

    Nice place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toyota Motor Sales

    Pros

    Nice people, stable environment, good chance to learn by laterally changing positions.

    Cons

    Not enough move up opportunity. Incompetent people get promoted when few opportunities do come up.

    Advice to ManagementAdvice

    Be more transparent

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  9.  

    I (Used to) Love What You Do For Me - TOYOTA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - District Service and Parts Manager  in  West Caldwell, NJ
    Current Employee - District Service and Parts Manager in West Caldwell, NJ

    I have been working at Toyota Motor Sales full-time for more than 3 years

    Pros

    Good overall company that is stable and well funded. Decent products

    Cons

    Poor work/life balance. Pay is fair. The dealers pressure regional management to hire their children. Each regional office has one or two "dealer kids" that get showered with attention and poof the dealer kids go back to run their parents business.

    There is very little management turnover so job growth is limited.

    Advice to ManagementAdvice

    Build better cars and give your rising stars are future

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Good, not great, place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toyota Motor Sales

    Pros

    More stability than most companies, good to very good benefits.

    Cons

    Pay is merely ok compared to other comparable positions at other companies. Movement around company, especially promotion, is highly dependent on the politics of who you know, more so than at other companies. HR department is NOT helpful. Having vast majority of product decisions based in Japan can often make things challenging.

    Neutral Outlook
    No opinion of CEO
  11.  

    Toyota Sales for seven years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Toyota Motor Sales full-time for more than 5 years

    Pros

    Great product. Great customers. Room for growth.

    Cons

    Hours. NO WEEKENDS for family.

    Advice to ManagementAdvice

    Don't reward people who bring drama.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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