Toys ''R'' Us

  www.toysrusinc.com
  www.toysrusinc.com

Toys ''R'' Us Reviews

Updated December 14, 2014
Updated December 14, 2014
1,233 Reviews
2.8
1,233 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Toys ''R'' Us CEO Antonio Urcelay
Antonio Urcelay
173 Ratings

Review Highlights

Pros
  • coworkers, flexible hours, opportunity to be trained in multiple areas (in 41 reviews)

  • Started in 2011 as a seasonal then got hired on as a part time back of house/ merchandiser (in 41 reviews)


Cons
  • Too much emphasis on selling credit cards and warranties makes things stressful (in 63 reviews)

  • In the private brands area in particular, there is no such things as work/life balance (in 26 reviews)

More Highlights

208 Employee Reviews Back to all reviews

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  1.  

    Worst place ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clerk in San Diego, CA
    Current Employee - Clerk in San Diego, CA

    I have been working at Toys ''R'' Us

    Pros

    Pros? What pros? I guess you get to see cool stuff, that's it

    Cons

    God, where to begin... No leadership, like blind leading the blind, the stores are a complete mess, so much time wasted because the system is so inefficient. Employees with poor work standards, but then again when you pay people so poorly you expect good work? Then the best is when some district manager comes to visit they want the store looking perfect from night to day... Employees aren't given proper tools. They have employees share a scanner/ printer with over 10 people. They can't Afford more scanners? But they can pay the CEO millions for doing absolutely nothing. Yes nothing, because the store hasn't changed since the 80's. The only thing that changed was that they exploit people more now these days.

    Advice to ManagementAdvice

    Not worth it. They know the issues, they just care about one thing, being cheap, cheap, cheap. Cheap labor, hiring people seasonally so they can use them when they need them and then get rid of them. It's the mighty dollar that rules this company, as long as they make a buck, they don't care about standards, customer service, employees or anything else

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    No more retail for me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Customer Service Associate
    Former Employee - Customer Service Associate

    I worked at Toys ''R'' Us

    Pros

    It was easy to get hired.

    Cons

    erratic work hours, high turnover, not enough people scheduled to adequately take care of business

    Advice to ManagementAdvice

    More considerate scheduling would have made this a better work place and I would have stayed longer. Miserable manager in charge of scheduling.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    I have found that it is all about who you know

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Columbia, SC
    Current Employee - Store Manager in Columbia, SC

    I have been working at Toys ''R'' Us

    Pros

    They have great benefits for FT employees

    Cons

    There is no support from DM or immediate supervisor. You are left alone to sink or swim since training is inadequate

    Advice to ManagementAdvice

    Keep your long term employees by supporting their needs, they won't have many since they have worked through most on their own

    Recommends
    Negative Outlook
    No opinion of CEO
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  5.  

    Wouldn't recommend to anyone. Worst experience ever.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Door Greeter (Apparently) in Douglasville, GA
    Former Employee - Door Greeter (Apparently) in Douglasville, GA

    I worked at Toys ''R'' Us

    Pros

    Friendly co workers. 30 minute break.

    Cons

    No training. Management could care less about your needs. Refuses to work with your schedule if you have another job. Doesn't give you the job they hire you for. I was hired to be a reshopper and they had me door greeting every day.

    Advice to ManagementAdvice

    If you want your employees to stick around, don't lie and be more helpful.

    Doesn't Recommend
    Negative Outlook
  6. 3 people found this helpful  

    Set Up For Failure, Run Away!

    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Toys ''R'' Us full-time (more than 3 years)

    Pros

    I'll keep this part brief.

    Initially I liked my job.

    I started out during the season of 2011, right after high school. It was cool. I remember wanting to do more but was kept on register or doing reshop. I've always been very teachable so it frustrated me that I would get stuck ringing people up all the time. Anyways, I figured that I was good with adding on to transactions so I would just focus on that. I wasn't kept after season, though that was no surprise to me even though they say if you work really hard you'll have a chance to be kept.

    Season of 2012 came around and I was asked to come back to a different store(still in the same area) but to help it because the management had just changed and the store was considered "broken." Even my previous store manager was asked to manage this store because of the damage done to it. I was still seasonal at that point, but was given a lot more hours than other team members and was made GSTM..a team member with a manager override to help during high temperatures. I finally felt like I was needed in the store and worked up the courage to ask about being kept after season so I wouldn't have to start the dreaded job search again. The manager, which I still highly respect, was open to the idea and when deciding time came, I was kept.

    As expected, hours decreased after season. I knew they would, but I kept working hard regardless. At first it was alright, until they kept me stuck in the electronics department every shift. At that time I loved working customer service, and the girl that was usually up there always got complaints so I couldn't see why management wouldn't switch us.
    They knew I was frustrated and felt like I could be more useful if I was trained in other areas, but it took about four months before I was given an opportunity to move around the store. Then I focused my time on merchandising, figuring out planograms, and learning back of house... All things I taught MYSELF. I had near to no help with learning any of these things but I wanted to learn more about what I could do in the store to make myself more valuable.

    Finally I was transferred to the store I originally came from. There seemed to be more opportunity for me there now that I could function throughout the store better. Their new store manager saw how I worked and she and I "clicked" right off the bat. She wanted me there more and wanted to give me more hours. Finally a new supervisor role was introduced to the company so I decided to interview for it, though I was nervous because I had no experience prior. The manager decided that she didn't feel I was ready for a supervisor role but still gave me the price/signage role which took me from part time to full time. I was still excited regardless.

    Cons

    This is where everything started turned awful.
    Little did I know, the position that I had acquired was one of the most stress inducing jobs I will ever work.. and to this day, I still believe that.
    I received very minimal training for a job that requires a lot of training, even more so than some of the management training that I have had.. will discuss that later. In addition to the minimal training, I was expected to not only figure out my own job, I had no back up. When I'd ask for help from the ASM's they would just shrug and say they'd do it for me.. only for me to come back and find out it hadn't been done. But who does that look bad on? Me of course.
    On top of that, the store manager that I thought was SOOOOO great, finally became a part of the "clique" with the other supervisors.... (this store was mostly women supervisors, with only one male supervisor) So now I'm being criticized for my work, as well and having no one to talk to there because they all have each others backs.

    Anyways, I went along for about three months. Finally I got into my own system and things started making sense and looking good, from my positions point. I would leave pleased with my work, but only to return with them saying "it could be better." Please keep in mind, I am VERY type A... I make lists for everything and am a perfectionist, so naturally I beat myself up. I internalize stress and make myself sick.. yes I know, not exactly healthy. But, my hair started falling out.. and I'm not talking a little here and there.. I mean hunks would just come out for no explained reason. I went to the doctor and go tests done.. everything normal. I changed shampoos/conditioners, stopped heat exposing my hair, stopped washing as frequently.. nothing helped. I had to come to the conclusion that it was the stress of the store that made my hair fall out and that I needed something positive to happen to stop this.

    Next I was contacted by the HR of the other store( the one I had just come from) and he was going to run a pop up and wanted me to go with him as his supervisor. I was excited so I told him I was interested and put the plan into action. Once my manager had heard, we had a meeting about it.. I told her I wasn't happy there and that I felt like I wasn't doing a good job as the price coordinator. I also said that I when I'd ask for help I wouldn't receive any and that was really frustrating. She said that she thought I was the best price coordinator she had and that she didn't want to have to replace me, then she added that she felt that taking this position would be a good opportunity but that I wouldn't have a place to come back to.. or a position, if the store wasn't kept open (which I later found out is against policy). With how unhappy I was, I was willing to risk this because I wanted to get out of that store.

    So season of 2013 passed, the express store wasn't kept open, and after season I was transferred to Babies R Us for about two weeks before being offered an actual supervisor position in a big box store. I was excited, though it required me to drive almost an hour to work, just one way, with no pay for mileage.

    At this store, things started off alright.. I was told that I was expected to help with the communication issues that had been occurring in that store and I was expected to help turn it around.. Little did I know what I was getting myself into.
    At that time, the BOH supervisor was brought back to the company to help during season.. everyone hated him though and I didn't know why.. So I started looking for answers. I found out he was originally fired because he was caught having sex with his wife-to-be in the apparel closet. He was brought back by the store manager at the time, and I'm not sure how he did it.. though that manager was sneaky as well. Not too long after I got there, I actually ended up filing a sexual harassment complaint against the BOH supervisor.

    Also, there was a lot of gossip and fraternization going on . You could maybe trust about 6 people in that store, whether it was the ASM or the team members. As a supervisor I expected to be able to work in my departments and maintain my areas.. too much to ask for apparently. I was constantly scheduled to be on register and hardly given time in my areas. When I would complain, they'd tell me I could have maybe two hours a week to work my section. And though that was supposed to help, it still never really happened and I would still be held accountable for those areas that I was responsible for, but was unable to get to.

    Of course rumors about me flew too, when it became apparent that I would stand up for myself. I couldn't even trust the HR because she was friends with supervisors and team members and they would sit in the office and just talk about everyone, including myself. I recall at one point having to undergo a private medical procedure and ended up getting strep throat on top of that, so I took a few days off. Prior to my procedure I went to dinner with a girlfriend and we took pictures that a supervisor got a hold of. The other supervisors were implying that I wasn't sick and I was out partying. They even took it to upper management. Fortunately, my ASM was understanding and I actually told her mostly what my procedure was about, though not all because it was really private. So I just dealt with the stupid politics of that store, until I finally came to the conclusion that I would leave after season. The day I was going to tell my manager that, he offered me the express store myself.. He wanted me to run it completely, take care of the hiring, the merchandising, everything. I was honored and surprised. He said I would get my raise.. keep in mind I knew what the guy before me got because he became a good friend and we'd talk about these things. So I was pumped.

    We are now in season of 2014. I now drive almost two hours, one way, to work without mileage pay. I hired everyone, set up the store, process trucks, and drive for results. I have two supervisors, both of which worked with me last season. You'd think it would be a good season, except there's ALWAYS something with this company.

    First off, my raise, if you can even call it that, was a dollar... I got a dollar more to drive twice as far and do ten times as much work. The manager before me made about 3.50 more than my raise. And now I found out that he is making even more just as a regular supervisor.. good for him, even more frustrating for me. Needless to say, I expected to get around what he had gotten.

    So far this season I have been accused of having a relationship with one my of associates because he's my friend.. I wasn't going to hire him but I needed men and had only two others. He hasn't received special treatment and I told my mangers I'd let him go if it were an issue but was told to hold off.
    I've also been described as having no communication skills, though I talk to my supervisors daily, leave notes, leave a communication paper explaining everything that's going on, constantly send emails regarding issues with the store, ect.

    I was told I distribute hours unfairly, specifically by my supervisor because her availability only allows her at most 28 hours a week, though she's been "promised" her 30+ hours.
    And among everything else, now I'm being accused of messing with the payroll, and "Stealing time."
    Currently I am suspended because they think I am stealing time from the company because of what the always nagging supervisor said. Also, I got in trouble for working off the clock prior to the grand opening because it needed to get done and wouldn't have had I left.

    This is the boat I'm in, just waiting to get a call telling me to return to work or not... This is what's happening. It sucks that something like this can literally determine whether or not you'll be able to pay your bills. It's bogus.

    Advice to ManagementAdvice

    If this company is at all able to stay afloat, though I highly doubt it, I suggest the following:

    Equal pay, mileage pay
    Advancement in the workplace, more opportunities
    Higher pay in general
    Drug testing
    Training for all positions
    Holidays off.. we now open on Thanksgiving so start Black Friday early

    I'm sure there is more, but I am too irritated to sit here and think of everything and I'm sure the list would never end.

    Honestly, anywhere is better than here. This store sets people up for failure, even the really really great people. Employees need to be appreciated.. if they feel appreciated they will work harder, and that's just common sense.

    I would never suggest this company to anyone that is looking for a store to help develop any of their skills, as all the upper management and corporate managers are too stuck in the "old ways" of doing things. These managers really have no idea what it's like to run a store now and I'm sure would be overwhelmed if asked to.

    There are plenty of reasons why this company will fail, and many stories to prove that it's a toxic work environment.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    toys r us

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Supervisor in Sunrise, FL
    Current Employee - Department Supervisor in Sunrise, FL

    I have been working at Toys ''R'' Us full-time (more than an year)

    Pros

    play with toys and kids. nice co-workers

    Cons

    their is no challenge, no real room for opportunity or growth, very poor pay and inconvenient hours.

    Advice to ManagementAdvice

    care

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Seasonal-- NO, THANKS

    Current Employee - Seasonal Sales Team Member
    Current Employee - Seasonal Sales Team Member

    I have been working at Toys ''R'' Us part-time

    Pros

    -10% discount
    -Helping and greeting customers
    SOME customers were kind as to me letting them know I just started so I am still getting a hang of things.

    Cons

    The training is very, very poor. It is like they almost expect you to learn everything within a day! My first shift (my first job ever) I had to help a person with a pick-up order, answer phone calls with rude customers on the other end asking me things I had no idea or knowledge of. Customers asking me if they can or cannot use coupons on specific items....Keep in mind I had only started working for barely an hour! I hardly learned from the register and am worried on my next shift, I will once again be thrown to the wolves. Corporate called and announced they were going to make a surprise visit. Store manager advised me and another new employee to go do restocking and inventory. I had no previous tour of the store so I walked back and forth for the rest of my shift (four agonizing hours) putting things back on the shelves and fixing them. I was questioned by another co-worker why hadn't I still finished the cart of items. After I explained I wasn't familiar with the store, she just looked at me and walked away. No help! Not even when I asked for it. I guess no one got the memo that I wasn't familiar with retail. I couldn't ask the supervisor since she was the only one working the register at the time and I couldn't bother her. What a cruddy first day. I'm stressing about even returning. It is only seasonal so I'll TRY to stick it out. What a joke.

    Advice to ManagementAdvice

    The metrics and goals are a joke. When I was first interviewed, they didn't make it seem like selling cards was such a huge deal. You forget to ask customers if they need any help, forget to greet them, forget to ask them the hundreds of questions at checkout, my hours, my "grade" and basically my job goes in the tank. GET IT TOGETHER!

    Doesn't Recommend
    Neutral Outlook
  9.  

    Mediocre

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toys ''R'' Us part-time (less than an year)

    Pros

    Sometimes there are really sweet kids and parents which makes the day better. The coworkers are very helpful and friendly. They typically try to work with your schedule, like if you are a student or parent.

    Cons

    You barely get to sit so your feet can start to ache. There is too much emphasis on metrics and selling credit cards from the top so they are always on you and some days its very hard to sell. Especially if there are no customers they will still ask. Hardly any hours if you are part time, and very little money. The store is constantly getting wrecked by customers so there is endless cleaning and reshop. Everyone has a walkie talkie so they can yell at you from the back of the store too, they become cumbersome and very loud when you you are with a customer. But unfortunately they are necessary.

    Advice to ManagementAdvice

    I understand corporate breathes down your neck about metrics, but expectations are becoming a little unrealistic. I don't need to constantly be reminded about what codes are and that we need them, because we all know.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Misleading job title.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Department Supervisor in Buffalo, NY
    Current Employee - Human Resources Department Supervisor in Buffalo, NY

    I have been working at Toys ''R'' Us full-time (less than an year)

    Pros

    Customers, employees, added responsibilities.

    Cons

    Constantly being assigned to the service desk. Average between 30 and 40 hours per week. Awful benefits.

    Advice to ManagementAdvice

    Give the HRDS the hours to do human resources.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    No team efforts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front End Supervisor in Flushing, NY
    Former Employee - Front End Supervisor in Flushing, NY

    I worked at Toys ''R'' Us full-time (more than 3 years)

    Pros

    Most of my time working at toysrus I loved helping parents shopping for their kids. Especially during Christmas time, the season of giving!

    Cons

    Most of the challenges I faced were the miscommunications between management and team members. There was no organization and a lot of the time I would question how can a store manager of over a decade working with this company still not be able to handle organizing something as simple as team members schedules!

    Advice to ManagementAdvice

    It took me 4 years to become a front end supervisor. If there's room for growth and you plead for a promotion it will be revised maybe even overlooked several times but in the end you get your $12.00 an hour. How happy are you now?

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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