Toys ''R'' Us Reviews

Updated July 22, 2015
266 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
Employment Status

Reset
1.0
Rating Trends
Recommend to a friend
Approve of CEO
Toys ''R'' Us CEO Antonio Urcelay
Antonio Urcelay
62 Ratings

Pros
  • flexible hours, during busy season (in 41 reviews)

  • It also is a great place for part time job (in 41 reviews)

Cons
  • no training - rude coworkers - very little communication - more interested getting customers to sign up for credit cards then anything else (in 63 reviews)

  • work life balance is not very good (in 26 reviews)

More Pros and Cons

266 Employee Reviews

Sort: Popular Rating Date
  1. Struggling

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Department Supervisor With Keys in Tukwila, WA
    Former Employee - Department Supervisor With Keys in Tukwila, WA

    I worked at Toys ''R'' Us full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The group of people I worked with who were a lower pay level

    Cons

    Management does not know ins and outs of operations, they quote outdated policy and procedure with no desire to correct knowledge base even when given hard facts or printed out versions of SOP. No effective leadership, current managers sit in office with their favorites, leave early if they can. Constant double standards. Large workload for little pay, they expect so much to be done with the smallest crew possible, completely reactive, never proactive. Training is a joke, the "knowledge training" they share, especially in the baby side of the store rarely has to do with what works and is safe and reliable but what brings in the most money for the company. Zero benefits if you are not full time.

    Advice to Management

    Learn your jobs and your store. Know how to do everything if you are a manager. Stop sitting in the office. Get to know ALL your employees and what drives them, and train them. If they do well make sure they know it and it is acknowledged. Manage your shrink.


  2. Department Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toys ''R'' Us (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Not one that I can find

    Cons

    Unrealistic expectations. Do not provide the tools to get your job done right. Never enough people to get the job done due to "BUDJET CUTS".

    Advice to Management

    Everyone will leave soon from what I hear....!!!


  3. Management Doesn't Care

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier
    Former Employee - Cashier

    I worked at Toys ''R'' Us part-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Not much....maybe the tiny 10% discount , though you can't use it on many things. . Made some good friends.

    Cons

    Less and less hours, so there is never any coverage but management expects all their projects to be done. Daily threats of being fired if don't get good metrics. Management gets bonuses based on metrics, but team members get nothing. Be prepared to be there for 2-3 hours after closing, especially if there's a visit from higher ups, to clean. Customers are rude and will call you every name in the book and management won't do anything. Starting in October it's very hard to get a day off as it's considered season.

    Advice to Management

    Leave your cushy offices and get out and work in your stores, you probably wouldn't make it for 1 shift. Start treating team members as people and not as robots. If your want good surveys you need to hire people. 5 people to close a store at night is not effective.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Terrible

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Toys ''R'' Us part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    10% discount, which is only useful if your around children, collector, or just like to waist money.

    Cons

    Terrible company to work for. Do not give you breaks, no chance of moving up. Also stay under staff and don't want to hire other.

    Advice to Management

    Stop worrying so much about metrics and realize you are losing employees


  6. The hellish bottom layer of retail

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Scottsdale, AZ
    Former Employee - Cashier in Scottsdale, AZ

    I worked at Toys ''R'' Us part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    You occasionally get to dress up as the giraffe and scare children. Literally, that's it. There's nothing good about this place.

    Cons

    Horrible customers, airhead management, everyone there is depressed and hates their job. They used me and had me work the hectic Black Friday shift for 12 hours under the impression that I'd be promoted soon after, and then fired me the next day. Why? I fed a homeless person outside the store and it "gives the wrong impression to our customers". Cameras are everywhere the employees are; Big Brother is always watching and employees don't feel trusted or valued with Corporate constantly waiting for them to screw up.

    Advice to Management

    Lower management- listen to your employees more. Upper management- you're literally the devil.


  7. This place sucks

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in New York, NY
    Former Employee - Sales Associate in New York, NY

    I worked at Toys ''R'' Us

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    10 percent discount Meeting new people from all over the world

    Cons

    Impossible to meet metric standards for credit cards as you can't sign up people who aren't from the U.S. A lot of high school antics from the staff Understaffed

    Advice to Management

    Please revise your plan to get metrics/credit Let your staff know that they will soon lose their jobs as rumored to be closing in December 2015


  8. Assistant Store Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ASM
    Former Employee - ASM

    I worked at Toys ''R'' Us full-time (More than 8 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Honestly, none! If I could have rated zero stars I would have.

    Cons

    Poorly run company, poor pay, was forced to work 100+ hour weeks on numerous occasions and averaged roughly 60+ hours throughout the year (when hourly team members hours were cut).

    Advice to Management

    Be more mindful of people put into prominent positions. (I.e. district manager)


  9. Store Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Toys ''R'' Us

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    I would say the pay is pretty good

    Cons

    can not get a transfer

    Advice to Management

    if your a women you should seek a job some where else


  10. Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Toys ''R'' Us full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Close to where I lived.

    Cons

    Disorganized senior and store level management. No recognition of a job well performed. Last minute schedule changes. Nothing was ever good enough. Dirty store; lazy cleaning crews that work minimal hours and not thorough. Stench from bathroom, poor drainage. Lack of heat in the winter.

    Advice to Management

    Work with your team and do not sit in the office all of the time. During a store visit from District or Regional, do not come out and take credit for work you did not complete or be involved with at all.


  11. horrible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier in Hazlet, NJ
    Former Employee - Sales Associate/Cashier in Hazlet, NJ

    I worked at Toys ''R'' Us part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Majority of Co workers help one another out. So many customers and children are so polite and kind. 10% discount for employees and can be used on electronics

    Cons

    Upper store Management cares only about themselves. Fellow Co workers although only a minority compared to the majority but they run customer service and will call Co workers with less experience retarded and profanity hurled at them. Pay is horrible for the work that is done

    Advice to Management

    Quit. You should not be managers. If you are unhappy managing a toy store get a new job. Stop being penny wise and pound foolish



Showing 266 of 1,595 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.