Toys ''R'' Us

  www.toysrusinc.com
  www.toysrusinc.com
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Toys ''R'' Us Reviews

Updated September 19, 2014
Updated September 19, 2014
1,130 Reviews
2.9
1,130 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Toys ''R'' Us CEO Antonio Urcelay
Antonio Urcelay
138 Ratings

Review Highlights

Pros
  • coworkers, flexible hours, opportunity to be trained in multiple areas (in 40 reviews)

  • The Company seems to have a strong emphasis on maintaining a positive work-life balance (in 17 reviews)


Cons
  • They did not tell me that you have to sale credit cards in order to keep your job (in 54 reviews)

  • As a department supervisor, my work-life balance was also off (in 22 reviews)

More Highlights

185 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Sales, Sales, Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier/Sales Team Member
    Current Employee - Cashier/Sales Team Member

    I have been working at Toys ''R'' Us part-time for more than a year

    Pros

    Fun Environment, flexible schedule

    Cons

    More of sales oriented company, required to perform well on sales

    Advice to ManagementAdvice

    Need to be more understanding to employees

    Doesn't Recommend
    Neutral Outlook
  2.  

    It was okay but not long term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Toys ''R'' Us

    Pros

    Fast paced environment. Friendly coworkers.

    Cons

    Low pay. Not many hours. Had to push credit cards/birthday clubs all day long. Was told by management to be given management training but never received.

    Advice to ManagementAdvice

    When you see an employee with the potential to go farther in the company, work with them and keep your word.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Horrible management!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Key Holder  in  New York, NY
    Current Employee - Key Holder in New York, NY

    I have been working at Toys ''R'' Us part-time for more than 3 years

    Pros

    I work here just to get by they only give you enough to pay the basic bills.

    Cons

    You only get 10% discount and management is as nasty and it gets.

    Advice to ManagementAdvice

    New management period.

    Recommends
    Negative Outlook
    No opinion of CEO
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  5.  

    If you want to be treated like crap please join this company!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Supervisor With Keys
    Current Employee - Department Supervisor With Keys

    I have been working at Toys ''R'' Us full-time for more than 3 years

    Pros

    Learn to work hard and dedicate almost all of your time to doing other peoples jobs.

    Work with a management that has no backbone to change staff or hold people responsible for their actions.

    Cons

    If those are the pros you can imagine what the cons are ....

    Advice to ManagementAdvice

    Stop talking about the amazing changes that are being made to the company and actually follow through on them. If the goal is guest service then allow us enough employees to service them. Nobody can get their job done due to understaffing.

    Negative Outlook
    No opinion of CEO
  6.  

    Broken company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toys ''R'' Us full-time for more than a year

    Pros

    Part timers get Earned Time Off and Vacation time

    Cons

    Everything else. TRU pays minimum wage to team members that cannot adjust their availability according to the needs of their financial lives. Ex: A team member hired at Christmas works 40 hours per week busting his butt and is one of the 7% who are not laid off and are asked to stay. After Christmas, he knows he will become part time again [<30hours/week] but it's much worse! He is given 4 hours every 2 weeks. So he starts shopping for a new job. Being that he is an outstanding, well-rounded worker, he finds anoth part-time job in retail. Now he has two part-time jobs that he can only give half his time to. It's a lose-lose-lose situation. No wonder the workers are trying to unionize.

    Advice to ManagementAdvice

    Corporate needs to spend some time in the trenches to understand why their "Wildly Important Goals" become Wildly Deprioritized Tasks. Proof is in the pudding! Look at your EOY results last year! You are not able to compete!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Bad work culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Toys ''R'' Us full-time for more than 10 years

    Pros

    Great office campus good team members

    Cons

    Poor work life balance, nepotism.

    Advice to ManagementAdvice

    Take care of your employees treat them as humans and not just numbers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Its been frustrating.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager  in  Miami, FL
    Current Employee - Assistant Store Manager in Miami, FL

    I have been working at Toys ''R'' Us full-time for less than a year

    Pros

    Time off!! Lots of it as a salaried employee you get personal and vacation time.

    Cons

    Communication from corporate and district leadership is diluted and inconsistent.

    Advice to ManagementAdvice

    Focus on talent retention by making your line level employees a priority. Employees have to buy into the dream so that they can truly sell the brand.

    Doesn't Recommend
    Disapproves of CEO
  9. 1 person found this helpful  

    If I could give this company no stars, i would!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Supervisor  in  Chino Hills, CA
    Former Employee - Department Supervisor in Chino Hills, CA

    I worked at Toys ''R'' Us full-time

    Pros

    probably the decent hoursr, and thats it

    Cons

    MANAGEMENT, INDICIES, RULES, EMPLOYEES, EVERYTHING!!!

    Advice to ManagementAdvice

    District mangers should definitely have someone go to each store and do an audit on the managers, And managers how about having some care for your employees

    Doesn't Recommend
    No opinion of CEO
  10.  

    Don't recommend at all

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier/Sales Member
    Former Employee - Cashier/Sales Member

    I worked at Toys ''R'' Us part-time for more than 10 years

    Pros

    Very few. Maybe the small 10% discount that you can use on a few items. Earned time

    Cons

    Way too many projects to do with very few people. At the end of the night you could be there for up to 2 hours after closing because there was only 5-6 people working in the store that night.
    The push for credit cards and buyer protection plans. They will fire you if you don't get the numbers they want and they could care less if you are the best customer service person in the world. Management has no respect for the "little people" like us cashiers. We are the backbone of any company but here they just work you into the ground for such little pay.

    Advice to ManagementAdvice

    They don't care enough to listen. Many of us have tried.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Was like nobody told anybody else what was going on.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier
    Former Employee - Cashier

    I worked at Toys ''R'' Us part-time for less than a year

    Pros

    toys, location, some kids, earning some money.

    Cons

    coworkers, training was useless, pushing credit cards, and rewards program.

    Advice to ManagementAdvice

    Train workers better. Stop pushing credit cards and rewards programs then blaming your employees when nobody wants them.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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