Travelers Companies Reviews

Updated August 23, 2014
Updated August 23, 2014
666 Reviews

3.3
666 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Travelers Companies Chairman & CEO Jay S. Fishman
Jay S. Fishman
439 Ratings

Review Highlights

Pros
  • Most (though not all) managers are supportive of the HR line on work/life balance (in 40 reviews)

  • Great Benefits / Salary is at upper end for most all adjusting jobs (in 42 reviews)


Cons
  • There is no work life balance, although they continually stress that it exists (in 27 reviews)

  • Micromanage, no work life balance, ridiculous work load (in 10 reviews)

More Highlights

92 Employee Reviews Back to all reviews

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  1.  

    IT Project Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Travelers Companies full-time

    Pros

    Good health benefits. Subsidized public transportation and downtown Hartford parking.

    Cons

    Outdated technologies. Good ol boy management

    Doesn't Recommend
    Neutral Outlook
  2.  

    Used to be a great place to works but that was years ago,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claim Representative  in  Morristown, NJ
    Former Employee - Claim Representative in Morristown, NJ

    I worked at Travelers Companies full-time for more than 8 years

    Pros

    Great Benefits: medical, dental, vision, 401K and Paid Time Off (PTO). Good claims system. Continually in development and enhancement.

    Cons

    If and when you do take paid time off, don't expect your co-workers to to assisting on your desk while you're gone. They're catching up on their own desk as employees are regularly leaving and aren't replaced. Then there are the co-workers who seem to do nothing yet are management favorites. Upper management preaches that they are for a proper work/life balance and that family comes first. Not true!

    Advice to ManagementAdvice

    This was a great claims office years ago. Upper management can see all the people exiting and it has to be a greater percentage than other claims offices. Either they just don't care or it is some part of a greater plan. I don't believe they want to even hear any advice! I believe Jay Fishman is a good person. He has to question what is going on at this claim center.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Development Ops only if you are a favorite

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Baltimore, MD
    Current Employee - Anonymous Employee in Baltimore, MD

    I have been working at Travelers Companies full-time for more than 5 years

    Pros

    competitive pay, leadership development programs, ample vacation time. This is a great place to start your career and then move on once you have experience.

    Cons

    many employees become stagnant in positions, if you aren't a favorite it is sometimes impossible to move around and getting into a development program is next to impossible. raises are very small. they pretend to care about work/life balance but the real agenda is focus on numbers. this company has gotten progressively worse over the 7 years that I have been employed.

    Advice to ManagementAdvice

    invest in top talent or you will continue to lose them to competitors

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Good company to work for if you are not ambitious...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at Travelers Companies full-time for more than 8 years

    Pros

    Great benefits and flexibility with schedules. Also, a good group of people to work with. Time off probably most than you would get working for another company.

    Cons

    Lack of advancement. Upper management says new tools are there to help but in fact cause three times more work. Opportunities are few and far between, and they always seem to hire from outside the company with less experience.

    Advice to ManagementAdvice

    Don't pretend to care about your employees.... It cause for a negative toxic environment.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    No longer with the company, for good reason.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Auto Claims Professional  in  Overland Park, KS
    Former Employee - Auto Claims Professional in Overland Park, KS

    I worked at Travelers Companies full-time for more than 3 years

    Pros

    I guess co-workers, but even they were always trying to stab you in the back. This was mostly due to the systematic indoctrination and playing of favorites.

    Cons

    Management figures out how to turn people against one another, mostly through touting "promotions" that weren't really promotions at all. Also, the managers (UM level and above) were not good at developing claims professionals. There was one manager in particular who thought they were the end all of talent developers, but all he was interested in was his own gains. He would keep someone who was capable of promotion in a dead end spot to pad his numbers. This all went on in full view of the higher ups, who were just as obsessed with the numbers as their lackeys.

    Also, it's been said that there was no consistent way to exceed expectations (really the only way to get a raise or bonus). Management determines a rating for each office, grading them on a number of factors in competition for paltry shares of profits. If you are not on at least three committees that do nothing and aren't working on special side projects that have nothing to do with your job description, you will never get a bonus. That's the nature of this beast.

    Advice to ManagementAdvice

    Stop turning people against one another, grow a sense of humor and stop making everyone in the department think they are more important than you actually treat them.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    If you like spreadsheets, Data and Hartford CT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Market Analyst  in  Hartford, CT
    Current Employee - Market Analyst in Hartford, CT

    I have been working at Travelers Companies full-time for less than a year

    Pros

    Strong Company Financially, 40-50hr average work week. Solid pay for CT. If you enjoy sitting in front of Microsoft excel and looking at data and solving problems you will probably like this job.

    Cons

    If you are a people person and you cant sit still this will be a problem.
    Management doesn't invest in their employees development.
    Mundane monotonous work , everything is data driven no room for creativity.
    Management bullys you to see their point of view
    If you don't like your job, Hartford is very boring and it will not compensate for putting up with the job.
    Analyst do all the work while management makes all decisions, big company with big company politics
    Boring and the work environment is very clichey

    .

    Advice to ManagementAdvice

    Invest in properly training your employees, not everyone studied actuarial science in college.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 4 people found this helpful  

    Lacks true leadership - "Lucky to have a job in this economy" constant message

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Information Engineer  in  Hartford, CT
    Current Employee - Information Engineer in Hartford, CT

    I have been working at Travelers Companies full-time for more than 5 years

    Pros

    Compensation decent, pension, 401k Match, Stock Grants, Bonus

    Cons

    I personally observed numerous occasions where "friends" are pulled into the company and placed into positions they are not qualified to hold.
    There is a difference between manager and leader - too many "leaders" focused on insignificant details.
    Lack of big picture leadership.
    Leaders in IT who have never been involved in IT before, unable to understand the technology stack, unable to move the technology stack forward. Ancient technology in many areas of the company.
    TOO much process. They add more and more process - It takes 3 weeks to get one line of code into a system for testing. If you enjoy programming, do not come here. There is a reason they pay multi-million dollar contracts to software vendors. We can't get the work done, leads to apathy and boredom.
    Small to mid size projects last YEARS.
    "You are lucky to have a job" message is constant.

    Advice to ManagementAdvice

    Consider streamlining IT and bringing more onshore. You have created a monster with the offshore work, how can this possibly be more efficient and cost effective?
    A few competent programmers, with less process, could easily do the work of 30 offshore programmers. You wouldn't know this though, would you? Since you have never wrote one line of code.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Burnt Out & Disengaged

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Representative  in  Diamond Bar, CA
    Current Employee - Claims Representative in Diamond Bar, CA

    I have been working at Travelers Companies full-time for more than 5 years

    Pros

    Stable financial organization, lots of training, most of the leadership are competent and know what they're doing. Great benefits and compensation. Vast career opportunities.

    Cons

    Unit managers constantly interrupt your workday keeping you from doing your job with high quality. They give worthless training when they don't know how to do the wok themselves. They hire a bunch of trainees and make everyone go to training when you are not a trainee taking you away from your desk and servicing your customers. "quality committee" is a joke they are not adding any value to the floor only a lot of more process and busy work. Managers are not working together though they are constantly in meetings, they are away creating more process, ineffective training and wasted time away from their team and never there to help and guide them. That's what we need not more training. Quality committee people please stop! The office quality will increase when the managers are there to make sure their teams are getting what they need and then maybe will they increase their credibility.

    Advice to ManagementAdvice

    Listen to your employes, plan training more effectively, trainers need to be credible and stop overloading employees. All managers need to know how to lead and be there to help their team and stop wasting time in meetings. Encourage more work/life balance.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 5 people found this helpful  

    Extremely polar experience - leadership & departments are either great or awful, rarely in between

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Travelers Companies full-time for more than 3 years

    Pros

    Many people, from front-line subject matter experts to senior leaders, are very giving of their time and experience if asked.
    offers a pension plan
    positive changes seem to be under construction; senior leadership inspires confidence in understanding the issues and recognizing necessary changes

    Cons

    good old boys culture - despite recent trend toward diversity networks and language around diversity, middle-aged and older white men still unambiguously run the show. fewer leaders from different backgrounds means fewer available, respected, and experienced mentors for non-white and/or female employees means disadvantages for those employees and less support navigating the entrenched cliques.

    Change is painfully slow. When change happens, sometimes the communication is excellent, at other times it's quite poor.

    Inconsistent support for flex scheduling and remote work, even when situations are similar, based on individual manager personal preference

    Insensitivity surrounds layoffs and firing; lack of respectful, dignified treatment

    arrogant culture - Travelers is better just because it is Travelers and the people who have been at Travelers the longest are the smartest and most capable and everyone else should just be quiet and do what they're told until they've been here 30 years and then maybe they'll have something to add

    While senior leadership inspires confidence in understanding issues, middle management does not inspire confidence in a willingness and ability to execute.

    Advice to ManagementAdvice

    Actions speak louder than words, and actions with substantial results speak a whole lot louder than "throwing the dog a bone." Please, more walking the walk and less talking the talk.

    The culture creates a strong disincentive to be honest about problems. Many middle managers spend more time and effort spinning the story, covering problems in their area, and pointing fingers than just getting the job done right. Front line employees learn from this that the way to promotion is to make peers look bad, creating negative working environments in some departments. Leaders who make a mess are generally able to move to a new role before the you-know-what hits the fan. This dynamic also discourages managers from investing in doing the job well vs checking off a box on the career track checklist and moving on. Since it's obvious it's possible to earn the credentials without being held to measurable standards of accomplishment, why bother doing the hard work?

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Out of Touch With Their Employees - Micromanaging Bosses

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Naperville, IL
    Former Employee - Anonymous Employee in Naperville, IL

    I worked at Travelers Companies full-time for more than a year

    Pros

    Good Benefits, Decent & Competitive Salaries, Company Does Encourage Lifetime Learning, Time Off Policies Are Fair, Generous Vacation Days, Ample Parking

    Cons

    High Turnover, Low Morale, Best Manager in Select Was Laid Off, Don't Listen To Their Employees, Micro-managing is Rampant, Too Many Meetings, Limited Opportunities For Advancement or Bonuses, Leadership Lacking & Unprofessional, Favoritism Displayed by Management and HR Department

    Advice to ManagementAdvice

    Treat Your Employees With Respect, Actually Listen To Their Feedback

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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