Travelers Companies

www.travelers.com

Travelers Companies Reviews

Updated December 31, 2014
Updated December 31, 2014
747 Reviews
3.4
747 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Travelers Companies Chairman & CEO Jay S. Fishman
Jay S. Fishman
484 Ratings

Review Highlights

Pros
  • Most (though not all) managers are supportive of the HR line on work/life balance (in 45 reviews)

  • Great Benefits / Salary is at upper end for most all adjusting jobs (in 44 reviews)


Cons
  • There is zero work/life balance with micro-management of every aspect of the job (in 30 reviews)

  • Upper management says new tools are there to help but in fact cause three times more work (in 21 reviews)

More Highlights

99 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 7 people found this helpful  

    Heavy Work Loads, No Work/Life Balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claim Unit Manager
    Current Employee - Claim Unit Manager

    I have been working at Travelers Companies

    Pros

    PTO, medical benefits, 401k, solid company financially

    Cons

    Managers and claim professionals have extremely heavy work loads. Very high quality standards to the point of nit picking minute file quality items that really don't impact financials or service delivery. Micro management culture.

    Advice to ManagementAdvice

    Revamp QM-- they have no clue what it's like in the day to day operations. Rein in your micro managing EMT- they stifle innovation and creativity.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Marketing is nonexistent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in Hartford, CT
    Former Employee - Marketing in Hartford, CT

    I worked at Travelers Companies full-time (more than 3 years)

    Pros

    Underwriting, underwriting, underwriting, underwriting, underwriting.

    Cons

    If you're in marketing, or aspire to be, look elsewhere. Underwriting is what drives the bus.

    Advice to ManagementAdvice

    Really listen to and, more importantly, be honest with your employees. It would also help to have a better understanding of how that insurance marketplace works.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Good coworkers

    Former Employee - Claims Adjuster
    Former Employee - Claims Adjuster

    I worked at Travelers Companies

    Pros

    Pay was good
    I enjoyed my coworkers
    Good benefits

    Cons

    Overworked
    Hard to get time off and when you did take off you were buried in work when you returned
    Stress stress stress

    Advice to ManagementAdvice

    Have enough employees for the workload

    Doesn't Recommend
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  5. 1 person found this helpful  

    Claims Department Depressing Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Former Employee in Houston, TX
    Former Employee - Former Employee in Houston, TX

    I worked at Travelers Companies

    Pros

    Decent Pay and Benefits, Good Work/Life Balance

    Cons

    Management is arrogant and not very smart

    Advice to ManagementAdvice

    Value your employees who are doing the hard work of dealing with the customers, stop the arrogant attitude and treat your employees like adults

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Great co workers with horrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Travelers Companies full-time (more than an year)

    Pros

    Coworkers were great, the benefits were also very good.

    Cons

    Management and their perceptions of what good workers are

    Advice to ManagementAdvice

    Listen to your employees rather than just doing what you want.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Stay away from Claims Customer Service (CCS)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Customer Service Representative in Windsor, CT
    Former Employee - Claims Customer Service Representative in Windsor, CT

    I worked at Travelers Companies full-time (more than 3 years)

    Pros

    Excellent company overall; pay, benefits, culture, pto.

    Cons

    Unit managers are self-centered, unqualified, and do not lead properly. No room for advancement within CCS. Bi-lingual candidates do not flourished within CCS due to the disadvantage of working regular and bilingual lines. They expect you to translate complex insurance claims without any formal training. No open door policy with unit managers; they are always secretly about everything.

    Advice to ManagementAdvice

    Unit managers should hold B.S degrees. Bi-lingual claims customer service reps should have better training.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    A long time great company going down hill quick!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Travelers Companies full-time (more than an year)

    Pros

    Benefits start the first day. They occasionally provide breakfast and lunch for employees.

    Cons

    Most managers have no idea what they are doing and are no assistance when help is needed. They play favorites and micromanage when they don't have anything better to do. People are fake. Stay away from the call center opportunities they offer. There is no room for growth or development as a person or an employee.

    Advice to ManagementAdvice

    Upper management should be more a part of the day to day. You would see how terrible things are. Dust, vacuum and steam clean your office occasionally. Get some ventilation. UPDATE your billing system. It's terrible. Get rid of that automated system or give customers the opportunity to get a call back. The open door policy is a locked door with a You're SOL slogan. Focus on people more rather than numbers. Employees are flocking out the door.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 9 people found this helpful  

    Stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Travelers Companies full-time (more than 8 years)

    Pros

    A lot of paid time off & decent benefits.

    Cons

    Minimal annual raises, continuously working on outsourcing all non phone jobs, company cares more about numbers than how the employees feel. They screen scrape so they can watch your every move and accuse you of doing things wrong on a daily basis. Large amount of employees with anxiety and stress related illnesses. Every system change that is made is worse than the last. When they do layoffs, those who put most their lives into the company are the first to go. Tons of micromanaging. Makes it impossible to breathe there.

    Advice to ManagementAdvice

    Listen to the employees instead of people who don't do the job before making "improvements."

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    Tough environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Digital Marketing Director in Hartford, CT
    Former Employee - Digital Marketing Director in Hartford, CT

    I worked at Travelers Companies full-time (less than an year)

    Pros

    Secure company
    Great stock.
    Good place to start your career. Good young professionals network and college programs

    Cons

    Charge you an arm and a leg to park half mile away, expensive cafeteria with OK food. Too many levels of Management. No one takes accountability. What the heck is a second VP? Too impressed with themselves. Pricing themselves out of the market. Amateur VP's. Head count and budgets rule the roost. No innovation. Dollar short and a day late. Run by bean counters. Investments make profit, products don't. Great place to start your career, but get out after 5 years or you will be a lifer. CT taxes and cost of living not worth it.

    Advice to ManagementAdvice

    Loose the old boy network.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    View from Within

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Richardson, TX
    Current Employee - Sales Consultant in Richardson, TX

    I have been working at Travelers Companies full-time (more than an year)

    Pros

    Fair amount of time off

    Cons

    Management outright lies about issues and is very big brother. Only concerned with numbers when their systems are not accurately reflecting the true picture. Want to be micro managed?, come work here and you won't really know who your manager is because they all want to be the "boss". Advancement within the department is limited, you have to go outside the department to advance. There are managers that have no business managing people, these individuals may be good at selling but they don't have a clue as to how to motivate individuals.

    Advice to ManagementAdvice

    Fix the broken systems and maybe you will see the true picture.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

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