Travelers Companies
3.3 of 5 621 reviews
www.travelers.com Hartford, CT 5000+ Employees

Travelers Companies Reviews

Updated Jun 2, 2014
All Employees Current Employees Only

3.3 621 reviews

                             

80% Approve of the CEO

Travelers Companies Chairman & CEO Jay S. Fishman

Jay S. Fishman

(409 ratings)

61% of employees recommend this company to a friend
88 Employee Reviews Back to all reviews
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    Good company to work for if you are not ambitious...

    Account Manager (Current Employee)

    ProsGreat benefits and flexibility with schedules. Also, a good group of people to work with. Time off probably most than you would get working for another company.

    ConsLack of advancement. Upper management says new tools are there to help but in fact cause three times more work. Opportunities are few and far between, and they always seem to hire from outside the company with less experience.

    Advice to Senior ManagementDon't pretend to care about your employees.... It cause for a negative toxic environment.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    No longer with the company, for good reason.

    Auto Claims Professional (Former Employee)
    Overland Park, KS

    ProsI guess co-workers, but even they were always trying to stab you in the back. This was mostly due to the systematic indoctrination and playing of favorites.

    ConsManagement figures out how to turn people against one another, mostly through touting "promotions" that weren't really promotions at all. Also, the managers (UM level and above) were not good at developing claims professionals. There was one manager in particular who thought they were the end all of talent developers, but all he was interested in was his own gains. He would keep someone who was capable of promotion in a dead end spot to pad his numbers. This all went on in full view of the higher ups, who were just as obsessed with the numbers as their lackeys.

    Also, it's been said that there was no consistent way to exceed expectations (really the only way to get a raise or bonus). Management determines a rating for each office, grading them on a number of factors in competition for paltry shares of profits. If you are not on at least three committees that do nothing and aren't working on special side projects that have nothing to do with your job description, you will never get a bonus. That's the nature of this beast.

    Advice to Senior ManagementStop turning people against one another, grow a sense of humor and stop making everyone in the department think they are more important than you actually treat them.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    If you like spreadsheets, Data and Hartford CT

    Market Analyst (Current Employee)
    Hartford, CT

    ProsStrong Company Financially, 40-50hr average work week. Solid pay for CT. If you enjoy sitting in front of Microsoft excel and looking at data and solving problems you will probably like this job.

    ConsIf you are a people person and you cant sit still this will be a problem.
    Management doesn't invest in their employees development.
    Mundane monotonous work , everything is data driven no room for creativity.
    Management bullys you to see their point of view
    If you don't like your job, Hartford is very boring and it will not compensate for putting up with the job.
    Analyst do all the work while management makes all decisions, big company with big company politics
    Boring and the work environment is very clichey

    .

    Advice to Senior ManagementInvest in properly training your employees, not everyone studied actuarial science in college.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    5 people found this helpful  

    Extremely polar experience - leadership & departments are either great or awful, rarely in between

    (Current Employee)

    ProsMany people, from front-line subject matter experts to senior leaders, are very giving of their time and experience if asked.
    offers a pension plan
    positive changes seem to be under construction; senior leadership inspires confidence in understanding the issues and recognizing necessary changes

    Consgood old boys culture - despite recent trend toward diversity networks and language around diversity, middle-aged and older white men still unambiguously run the show. fewer leaders from different backgrounds means fewer available, respected, and experienced mentors for non-white and/or female employees means disadvantages for those employees and less support navigating the entrenched cliques.

    Change is painfully slow. When change happens, sometimes the communication is excellent, at other times it's quite poor.

    Inconsistent support for flex scheduling and remote work, even when situations are similar, based on individual manager personal preference

    Insensitivity surrounds layoffs and firing; lack of respectful, dignified treatment

    arrogant culture - Travelers is better just because it is Travelers and the people who have been at Travelers the longest are the smartest and most capable and everyone else should just be quiet and do what they're told until they've been here 30 years and then maybe they'll have something to add

    While senior leadership inspires confidence in understanding issues, middle management does not inspire confidence in a willingness and ability to execute.

    Advice to Senior ManagementActions speak louder than words, and actions with substantial results speak a whole lot louder than "throwing the dog a bone." Please, more walking the walk and less talking the talk.

    The culture creates a strong disincentive to be honest about problems. Many middle managers spend more time and effort spinning the story, covering problems in their area, and pointing fingers than just getting the job done right. Front line employees learn from this that the way to promotion is to make peers look bad, creating negative working environments in some departments. Leaders who make a mess are generally able to move to a new role before the you-know-what hits the fan. This dynamic also discourages managers from investing in doing the job well vs checking off a box on the career track checklist and moving on. Since it's obvious it's possible to earn the credentials without being held to measurable standards of accomplishment, why bother doing the hard work?

    No, I would not recommend this company to a friend

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    4 people found this helpful  

    Lacks true leadership - "Lucky to have a job in this economy" constant message

    Information Engineer (Current Employee)
    Hartford, CT

    ProsCompensation decent, pension, 401k Match, Stock Grants, Bonus

    ConsI personally observed numerous occasions where "friends" are pulled into the company and placed into positions they are not qualified to hold.
    There is a difference between manager and leader - too many "leaders" focused on insignificant details.
    Lack of big picture leadership.
    Leaders in IT who have never been involved in IT before, unable to understand the technology stack, unable to move the technology stack forward. Ancient technology in many areas of the company.
    TOO much process. They add more and more process - It takes 3 weeks to get one line of code into a system for testing. If you enjoy programming, do not come here. There is a reason they pay multi-million dollar contracts to software vendors. We can't get the work done, leads to apathy and boredom.
    Small to mid size projects last YEARS.
    "You are lucky to have a job" message is constant.

    Advice to Senior ManagementConsider streamlining IT and bringing more onshore. You have created a monster with the offshore work, how can this possibly be more efficient and cost effective?
    A few competent programmers, with less process, could easily do the work of 30 offshore programmers. You wouldn't know this though, would you? Since you have never wrote one line of code.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Burnt Out & Disengaged

    Claims Representative (Current Employee)
    Diamond Bar, CA

    ProsStable financial organization, lots of training, most of the leadership are competent and know what they're doing. Great benefits and compensation. Vast career opportunities.

    ConsUnit managers constantly interrupt your workday keeping you from doing your job with high quality. They give worthless training when they don't know how to do the wok themselves. They hire a bunch of trainees and make everyone go to training when you are not a trainee taking you away from your desk and servicing your customers. "quality committee" is a joke they are not adding any value to the floor only a lot of more process and busy work. Managers are not working together though they are constantly in meetings, they are away creating more process, ineffective training and wasted time away from their team and never there to help and guide them. That's what we need not more training. Quality committee people please stop! The office quality will increase when the managers are there to make sure their teams are getting what they need and then maybe will they increase their credibility.

    Advice to Senior ManagementListen to your employes, plan training more effectively, trainers need to be credible and stop overloading employees. All managers need to know how to lead and be there to help their team and stop wasting time in meetings. Encourage more work/life balance.

    No, I would not recommend this company to a friend

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    Out of Touch With Their Employees - Micromanaging Bosses

    Anonymous Employee (Former Employee)
    Naperville, IL

    ProsGood Benefits, Decent & Competitive Salaries, Company Does Encourage Lifetime Learning, Time Off Policies Are Fair, Generous Vacation Days, Ample Parking

    ConsHigh Turnover, Low Morale, Best Manager in Select Was Laid Off, Don't Listen To Their Employees, Micro-managing is Rampant, Too Many Meetings, Limited Opportunities For Advancement or Bonuses, Leadership Lacking & Unprofessional, Favoritism Displayed by Management and HR Department

    Advice to Senior ManagementTreat Your Employees With Respect, Actually Listen To Their Feedback

    No, I would not recommend this company to a friend

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    if you are in with management and ready to party after work you will fit in

    Account Manager Underwriter (Current Employee)
    Overland Park, KS

    Prosvacation days and benefits are good.

    Consno raise for 6 years. workload unreasonable

    Advice to Senior Managementtry respecting the people that have been there forever. We know what we were doing.

    No, I would not recommend this company to a friend

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    7 people found this helpful  

    Used to be 5 stars. Not even close anymore. Stay away! Save ur sanity!!!!! It's not worth it......

    Claim Adjuster (Current Employee)

    ProsHmmmmm. It pays the bills. Used to be a 5 star place to be....now I'm not sure it meets 3.

    ConsSevere micro management. Very long hours 65-75 per week. Zero work life balance. Looked down upon for having a family with small children. Expected to do more work with less resources and do it perfectly. The place is like a sweat shop. Management wants you to works 24/7. Don't forget the years that pass with no pay increase or bonus or the clear favoritism n nepotism that is evident within the units. If your not a managers pet you're doomed. Oh, don't speak unless spoken to or you will be black listed for your entire career.

    Advice to Senior ManagementYou will get more out of your employees if you stop micromanaging and allow the proper amount of time to handle a file. Decrease case loads to a manageable #. There are very seasoned claim handlers in the office and your losing them to work overload, micromanagement, favoritism, nepotism, unfair practices and worrying more about the company then the customer. REMEMBER without the customer there IS NO company!!! We went from being customer service oriented to completely robotic and data integrity oriented. Too many very good employees are heavily medicated or on disability bc of breakdowns due to the work ethic required at the employer.

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    the wrong company for a lifetime career

    Claims Adjuster (Former Employee)
    Hartford, CT

    Prossalary above average

    Consyou work for everything you get, and second place is not an option.

    Advice to Senior Managementacknowledge the hard working employees, instead of making excuses for the non performers.

    No, I would not recommend this company to a friend

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