Triage Consulting Group Reviews

Updated February 27, 2015
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Triage Consulting Group CEO Brian Neece
Brian Neece
5 Ratings

7 Employee Reviews

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  1. Helpful (3)

    Young and fun company but not a great career choice. If you are looking for consulting, look elsewhere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Experienced Associate in San Francisco, CA
    Current Employee - Experienced Associate in San Francisco, CA

    I have been working at Triage Consulting Group full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Work/life balance is great as the job isn't difficult at all and long hours aren't expected. The salary is relatively fair for what the job entails.

    Cons

    Hardly any skills learned are transferable, promotions are based almost solely on tenure and not ability, company only hires out of college and promotes within the company which leads very little diversity, perks are almost non-existent (except fruit and coffee), 401k match is low and health benefits are the bare minimum

    Advice to Management

    The company is built using a model of hiring only college grads to do easy, grunt work and call it "consulting", which it is most definitely not. This model works for Triage and is profitable so it wont be changing anytime soon. My advice would be to put more importance on skills and ability when promoting from within as opposed to simply time at the company.

  2. Helpful (5)

    Meh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Associate in San Francisco, CA
    Current Employee - Senior Associate in San Francisco, CA

    I have been working at Triage Consulting Group full-time (more than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    great people. great resume builder right out of college. opportunities for advancement come quickly in first 2 years. manage your own team relatively quickly. if you can get a mentor to vouch for you, there are cool opportunities to pursue what you are interested in.

    Cons

    where to begin?
    - not reimbursed for travel time. flight to the client site at 6am gets there around 830am. You are then still expected to work a full 9 hour day as if it were your idea to take that flight.
    - not treated like an adult. you are salary but someone will review whether or not your rear has been in the chair for 9 hours every day (seriously, this comes up in your annual review). work faster than your coworkers? have superb reviews and high ratings on work ethic? doesn't really matter, still got to sit there for 9 hours.
    - not merit based. you can be the best employee of your year and you won't get promoted any faster. they don't care to retain top talent... if people stay 2.5-3 years, they are happy.

    Advice to Management

    Give your top performers a reason to stay. Guiding principles (internal, peer voted awards) are not enough - as someone who has won one, it's a popularity contest and all based on reputation. Make these awards mean something and don't give one to 10% of the company every single year.

  3. Helpful (6)

    Boring and monotonous, lack of cultural diversity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate in San Francisco, CA
    Current Employee - Associate in San Francisco, CA

    I have been working at Triage Consulting Group full-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    -Work-life balance: 4 weeks of PTO and 8 hours of VTO
    -Kind coworkers who are willing to help
    -Feedback on career development

    Cons

    -Culture: Triage prides itself on its people, but I think what the majority of the company doesn't realize is how limiting its office culture is for minorities. The good Glassdoor reviews are probably from those who fit in with the culture--probably white, were in Greek life, upper-middle class, extroverted, privileged, live in the Marina, rarely interacted with those outside these social circles, etc. There is very little racial/cultural/class diversity among employees and it shows in conversations. When you overhear someone explaining to a 25-year old white co-worker why dressing up as a Native American for Halloween is offensive (and that's the first time they've ever heard that perspective), it's honestly facepalm worthy and obvious how homogenous the company is. As a couple more examples, Triage had a Family Feud social event, and the number one thing voted for "what is Triage known for?" was "frats", and I often overhear 25 year olds talking about their sorority days. If you fit in, you will have fun at Triage since people like to go to happy hours, sporting events, and tend to have extremely similar interests. If you don't, or prefer more intellectual and diverse environments, you're probably going to have a very isolating time here. While Triage has acknowledged this lack of diversity as an issue and have expanded efforts to non-California universities, I don't see it changing since most of the people involved in recruiting fit this culture/don't understand the issue, and will continue to recruit the same type of person.
    -Day-to-day work: There is very little consulting to be done. You mainly are on the phone calling insurance reps, researching account notes and doing things in MS Access. You rarely interact with the client on most projects (almost never as a newer hire), and there aren't a lot of opportunities to learn advanced Excel skills until you are a Senior. It can be incredibly boring, especially for someone who wants a more strategic or innovative role.
    -Reactive company: The company's "knowledge" base is housed in hundreds of word documents across multiple folders on the server. Day to day work is done on a 2002 version of MS Access. There have been space concerns for a while, where so much time is spent for teams to find seats to work in since the company has grown quite a bit.
    -Other things: There is little motivation to work hard, especially since everyone is paid the same salary. Evaluations can be biased based on personal connections and friendships. During travel, if you want to separate work life from personal time, it can be pretty hard since you're socially obligated to spend time with your team--even if you really don't connect with them.

    Advice to Management

    -Please acknowledge the lack of diversity at this company as a genuine issue. When people talk how everyone as Triage is a family, this is probably true IF you fit the upper-middle class white, probably involved in Greek life, etc. When I bring an outside friend to a Triage happy hour, and they are shocked at how demographically homogenous the people are, there is a genuine issue here. Also, when people are recruited because they "fit" the culture, this seems like another way to just perpetuate the lack of diversity.
    -More transparency about what Associates will be doing during the first 2 years of work during recruiting

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  5. Helpful (1)

    Boring work--nice people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Experienced Associate in San Francisco, CA
    Former Employee - Experienced Associate in San Francisco, CA

    I worked at Triage Consulting Group full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    - you will make legitimate friends here at work
    - travel benefits
    - fun culture

    Cons

    - work is super boring and not very challenging, unless you call figuring out why Access isn't working challenging.....
    - company motto is " don't reinvent the wheel" which has led to the company using super old technology
    - change isn't really welcome
    - there is a lot of politics, people taking credit for other people's work
    - evaluation are usually them raising up issues that don’t matter (you didn't look happy enough with food you were served a a team event, you forgot to put a space after a comma in a report, etc) rather than actual hard contributions you made to a project
    - they expect you to be happy all the time, smiling and being happy all day while you are on hold on the phone for 80% of your day listening to terrible hold music is kind of hard to do...

    Advice to Management

    - incentivize your employees so they aren't complacent -a lot of people have the mindset of "What's the least amount of work I need to do to get promoted?" and most of the time it's these complacent individuals who get promoted.
    - hire diverse people, I see that you are working on it, but it can be better
    - people literally can't afford to live in the city (student loans + rent + food + commuting) with the pay you offer- I know the you say that we aren't competing with the tech industry, but we kind of are when it comes to cost of living.
    - recruit outside intelligence for higher roles in the company. For many managers/principals this is their first and only job which means very little info comes from outside the company.

    Triage Consulting Group Response

    Dec 4, 2014HR Director

    We are constantly striving for improvement, so thank you for your feedback. You touched upon diversity which is important to us. Because we’ve expanded our recruiting efforts to a wide range of ... More

  6. Helpful (1)

    Young and fun employees, but you're a glorified phone rep, no job variation, "up or out" culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate in San Francisco, CA
    Current Employee - Associate in San Francisco, CA

    I have been working at Triage Consulting Group full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    --- As all the other reviews say, Triage is a great first job. Employees are young and fun, there are plenty of happy hours, team events, office events, etc to transition you from college to work, and for you to become good friends with coworkers.
    -- Good work life balance. Typical work week is about 45-50 hours (8-5:30/6:00). Very rare for employees to work on the weekends, and is in no way expected.
    -- Good benefits: 4 weeks of paid time off + great health benefits and a small 401K match
    -- Plenty of classroom styled trainings. In addition, project teams are staffed in a way so that there is a trainer to help new associates.
    -- You are hired as part of a "start group," usually around 12 people in size. These folks almost instantly become your friends and support network.

    Cons

    -- Unknown to most of the company, Triage is an indeed an "up or out" company. They emphasize the promotion timeline of becoming a Senior Associate at 21 months, or a 6 month re-evaluation period afterwards if one doesn't qualify for promotion. However, it is NEVER mentioned that this is the point where they will let you go if you don't seem suitable for a senior promotion, despite good work ethics, and overall solid evaluations.
    -- The work is extremely specialized and repetitive. All associates do 90% of the same things despite project rotations. As a senior associate, you will be dealing with a lot of the same project work as well. Most employees get very bored of the repetition and complain about it all the time behind closed doors - these conversations begin as early as the third month of employment.
    -- The work is not so much consulting as it is claims auditing, as is said in other reviews. You will be researching patient hospital bills, calling insurance companies constantly, and writing pre-drafted appeal letters to insurance companies (about 80% of your work in your first year and a half). An employee could describe himself as a glorified phone representative, and it wouldn't be a big exaggeration.
    -- Other reviews have called the employee demographic similar to that of a fraternity or sorority. Diversity in terms of age, background, and education is not a strong suit here.

    Advice to Management

    -- Be transparent about the promotion possibilities - including the option of being let go despite generally good performance evaluations.
    -- Hire diverse talent
    -- Be very clear about job responsibilities to potential employees; manage their expectations.

  7. Helpful (3)

    Great For One Type of Person

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate in San Francisco, CA
    Former Employee - Associate in San Francisco, CA

    I worked at Triage Consulting Group full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    - Great training on Access/Excel.
    - Good hours and good pay for the amount you're working.
    - Great fit for the right personality with the possibility of finding the perfect social niche for your 20's.
    - Opportunities for upward mobility very quickly within the company.

    Cons

    - Jokingly referred to by employees as "College Part II" if your college experience was filled with frat parties, tailgates and living for your nights at the clubs/bars. The company culture is very tight and very specific.
    - In the end, being smart and hard working isn't the key to getting promoted (and like many consulting firms, it's a 'move up or move out' system. If you don't get promoted within a specific time frame, you will be asked to leave the company). Whether an Associate's superior likes them on social level tends to be the most significant contribution to their evaluations, despite their professional performance.
    - The Associate work is very boring.

    Advice to Management

    - Please get rid of the Triage GPA as an evaluation tool if it still exists.

  8. Helpful (2)

    Strangest Two Years of My Life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Associate in San Francisco, CA
    Former Employee - Senior Associate in San Francisco, CA

    I worked at Triage Consulting Group full-time (more than a year)

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    * Lots of travel and rotating projects every 3-4 months; ability to learn a lot of information and get promoted quickly (although work gets monotonous fast)
    * Good work/life balance for consulting work
    * Good intentions from leadership to create a team-based, community-conscious company culture

    Cons

    * Lack of diversity and recruiting to fit a mold. If you do not fit it, you will have a hard time making friends, promoting your career, or keeping your sanity. There's a palpable cult-like feeling that extends beyond the job at the office into quasi-required happy hours and other at-work and "off campus" events. Living in (and never leaving) the Marina is basically an unspoken pre-requisite.
    * Immaturity among those promoted to Seniors/Managers. Like others have mentioned, it's like a college environment, meaning there's cliques, sorority/fraternity bonds and occasional crying in the women's restroom. Because most everyone is promoted after 21 months, and for most this is their first time managing people, there can be a lack of solid leadership on projects. Especially if you've had college jobs or previous work experience, the poor management and often immature manner of how issues/problems are dealt with can be appalling. Lots of petty finger pointing, he said/she said, passive aggressiveness and indifferent-to-poor treatment to those that aren't part of the Senior's "clique". Upper management seems to be blind to most of the day-to-day problems on projects.
    * Narrow focus. This is a niche business with most managers being promoted from within. Many managers have never had outside corporate experience, so their perspectives on healthcare, leadership, corporate culture, etc. is limited to Triage. The longer you stay, the less opportunities you will have in the long run.

    Advice to Management

    While hiring to fit a particular "culture" has it's strengths, consider adding more diversity to your team, as this will bring new ideas, strengths and perspectives. Especially at the managerial level, outside perspectives would be helpful. Upper management should be aware of the pettiness and favoritism happening at the day-to-day level on projects. Promotions should be based on potential to lead/manager, not just time in the position or technical skills.

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