TripAdvisor Reviews

Updated August 30, 2015
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3.5
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TripAdvisor President and CEO Stephen Kaufer
Stephen Kaufer
123 Ratings

Pros
  • Great work life balance, fun atmosphere, they try hard to please employees with functions and swag (in 17 reviews)

  • Free lunch, unlimited free snacks, great italian coffee machines all over the bldg and refrigerators stocked with every drink imaginable (in 31 reviews)

Cons
  • Poor performers are consistently promoted due to "friendships" they have with senior management (in 9 reviews)

  • So far, so good with work-life balance (in 5 reviews)

More Pros and Cons

168 Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Helpful (3)

    One of the best in Boston area

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Newton, MA
    Current Employee - Anonymous Employee in Newton, MA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Really enjoy working for TripAdvisor. I think glassdoor can turn into a place to vent and employees can forget to add positive reviews so I wanted to make sure I left mine! Trip is one of the best companies I've worked for. Truly feels like a small company (great benefits, attention to employees, transparency) but growing so fast and seeing awesome success. One of my favorite things about working here is that if you have an idea or a way to do something better there is a strong encouragement to go for it. Small teams encourage collaboration and you really feel like you are personally making an impact on the company success. Also fun to work for a very well liked brand, definitely feel proud to say I work at Trip :)

    Cons

    Location can be tricky (Newton) but flexible hours and the shuttle helps


  2. Great perks, fun atmosphere, lots to learn.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great benefits. Interesting work. Risk taking is rewarded. Great to work in a global environment.

    Cons

    Pretty flat - seems hard to move up. Very quiet in the office - seems like all interactions are solely electronic.


  3. Account Executive

    Current Employee - Account Manager in Boston, MA
    Current Employee - Account Manager in Boston, MA

    I have been working at TripAdvisor full-time

    Pros

    Company promoted work-life balance, which some groups were able to implement within their organizations This is a great place for people who are clear on what they want from their career

    Cons

    Huge lack of communication and accountability


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Best Internship

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Anonymous Intern
    Current Intern - Anonymous Intern
    Recommends
    Positive Outlook

    I have been working at TripAdvisor as an intern

    Pros

    Amazing workplace, free food 5 days a week, smart people, inspiring CEO and executives.

    Cons

    Some co-workers lack interpersonal skills


  6. Contract to Perm Not Likely

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Interaction Designer in Needham, MA
    Current Contractor - Interaction Designer in Needham, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TripAdvisor as a contractor (Less than a year)

    Pros

    - Lots of perks: free lunches, snacks, cold brew coffee, happy hour, full gym and more - Worthwhile experience, was able to beef up my resume and portfolio - Good team environment, most co-workers are approachable - Good pay

    Cons

    - More likely to hirer externally instead of looking internally first - Not a lot of communication from upper management - they seem unapproachable - Easy to get lost in the shuffle and forgotten about

    Advice to Management

    Don't say the job has "potential" to be temp to perm when there are no open recs


  7. Helpful (3)

    Great product, scattered direction

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SEO Analyst in Needham, MA
    Current Employee - SEO Analyst in Needham, MA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time

    Pros

    Lots of traffic, lots of optimization to be done, lots of data to be worked with

    Cons

    Company doesn't seem to know how best to manage data volume and direct analysis to uncover greatest optimization potential

    Advice to Management

    hire more data scientists in senior roles


  8. Helpful (8)

    Good company, cool people becoming sluggish.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Needham, MA
    Current Employee - Anonymous Employee in Needham, MA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at TripAdvisor full-time (More than 3 years)

    Pros

    New HQ Genuine people Perks, free lunches, healthcare, dog friendly, 401k match

    Cons

    TripAdvisor has become the company I didn't want it to. It now has that big company feel. Our saying is 'Speed Wins' but that might be true for a few silo departments. The company now has as much bureaucracy and politics as EMC or IBM. Liven up the brand and take some risks too many people are complacent and won't do things that are interesting, especially in the Marketing departments.

    Advice to Management

    Don't be afraid of Barbara and Steve. Be disruptive.


  9. Great company, wonderful benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Designer in Newton, MA
    Current Employee - Senior Designer in Newton, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time (More than a year)

    Pros

    The people really make this a fantastic company to work for. The work itself is also constantly evolving and done at a quick pace which I love. Lots of opportunities to contribute and see the impact of your work.

    Cons

    Limited growth opportunities are surprising given the length of time the interviewing process takes.

    Advice to Management

    Consider more thoughtful job families so that valuable contributors have opportunities over time.


  10. Helpful (1)

    One of Many Content Employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Growth opportunity, benefits, smart co-workers

    Cons

    turnover, lack of direction being passed down from management


  11. Helpful (4)

    Great Company - going through some changes to make it better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Newton, MA
    Current Employee - Anonymous Employee in Newton, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time (More than 3 years)

    Pros

    Fantastic group of smart people. Interested in solving problems for their consumers, but sometimes a bit too A/B focused for revenue gains. Trip continues to invest, take risk, and grow their risk. For a software engineer - great opportunity to learn how a consumer facing site with a huge traffic base operates. Ownership throughout the stack, fast iterative cycles, and interesting technical problems to be solved.

    Cons

    TripAdvisor has been going through internal engineering struggles as it deals with code base issues, a very tight job market, friction between engineering and product, and a lack of career opportunities. That is all changing as the organization recognizes the need to make changes and is unafraid to air the problems publicly and figure out solutions.

    Advice to Management

    Keep the communication going. Commit to the changes necessary to make the engineering group that much better.



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