TripAdvisor Reviews

Updated August 10, 2014
Updated August 10, 2014
184 Reviews
3.8
184 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TripAdvisor President and CEO Stephen Kaufer
Stephen Kaufer
145 Ratings

Review Highlights

Pros
  • Great work life balance, fun atmosphere, they try hard to please employees with functions and swag (in 14 reviews)

  • benefits are good, free lunch, outting, etc (in 27 reviews)


Cons
  • Poor performers are consistently promoted due to "friendships" they have with senior management (in 9 reviews)

  • Sure, the company went through some growing pains, which is understandable (in 7 reviews)

More Highlights

33 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Great benefits but low on internal promotions

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor full-time

    Pros

    Benefits are amazing: Yoga at work, catered lunch 3 days a week, travel benefits and more!

    Cons

    Once you're in a position it's very tough to get promoted.

    Advice to ManagementAdvice

    Put your money to promoting your current internal employees and you won't need to provide huge bonuses for referrals.

  2. 7 people found this helpful  

    Has so much potential but really needs to slap some wrists in upper management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at TripAdvisor full-time

    Pros

    Great work life balance, fun atmosphere, they try hard to please employees with functions and swag

    Cons

    I agree with previous posts that poor performers are promoted due to "friendships" with management. Advancement is not based upon performance, it is based upon who you suck up to. HR is incompetent. When you reach out with an issue or a harassment case, they do everything in their power to sweep it under the rug rather than handle the situation. Those employees who do harass others are only reprimanded if they are not apart of management. If they are, forget it, everyone turns their head the other way. 360 reviews were supposed to be in effect for the past 2 years but still has not been enforced. Hoping that action would be taken if there was negative feedback. LOTS OF POLITICS

    Advice to ManagementAdvice

    Talk to your employees! The little people, the ones putting in all the work. They have concerns and comments. Take action when something isn't right. Have an open door policy for concerns so employees have a place to go when HR won't help. When more than 8 people quit because of one manager, I would start to look at the manager and not the employees.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 6 people found this helpful  

    The great stuff is fantastic and the not so great stuff is not so great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Support Function  in  Newton, MA
    Former Employee - Support Function in Newton, MA

    I worked at TripAdvisor full-time for more than 3 years

    Pros

    There are some wonderful people across all the departments; very smart, engaging, passionate about their work. I genuinely looked forward to seeing my co-workers every day. Their benefits are amazing and they do a really great job of staying on top of what the competition is doing in order to attract and keep talent. They feed you great food several times a week and the snack options are free and have everything from fruit to fritos. They are incredibly generous about trying to keep their employees happy with "stuff". The CEO is incredibly generous when it comes to supporting a variety of charitable organizations.

    Cons

    With the exception of one or two folks, the executive team seems completely uninterested in what the "worker bees" on their teams are doing. I think in the time I was there the exec for my group spoke to me a total of 10 minutes and that was because I approached her. I never saw her walk around and check in with folks -- I recognize they are extremely busy, but how hard is it to take 15 minutes a few times a month to walk around their departments, talk to people and make them feel like having them there makes a difference? The company is not THAT big and if you are still selling yourself as a start-up then you should know the folks on your teams.
    If you want to be promoted WHO you know is far more important than WHAT you know. Being a SME in your field and working hard is great, but it probably won't get you promoted, it will just get you more work.
    I will still refer friends to certain departments or teams, but I would make sure they know the good, the bad and the ugly and let them decide for themselves whether or not they want to pursue a career at Trip.

    Advice to ManagementAdvice

    The exec team needs to put an emphasis on something other than core engineering (or at least place as much emphasis on...) and be more thoughtful and transparent around departmental "re-organizations" that make no business sense and address needless attrition of solid performers.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Quickly evolving company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Specialist  in  Newton, MA
    Current Employee - Marketing Specialist in Newton, MA

    I have been working at TripAdvisor full-time for more than a year

    Pros

    Lots of smart people and perks

    Cons

    Salaries for non-engineers are no longer competitive

    Recommends
    Positive Outlook
    Approves of CEO
  6. 12 people found this helpful  

    if you work in a team with good managers then it's great company; if not...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TripAdvisor full-time for more than a year

    Pros

    good benefits, provided lunches, sponsored great parties, lots of employee support.

    Cons

    it's absolutely true that who manage your team 99% decides your life at this company. If you are lucky to be in a team with good, experienced managers who know how to reward and respect employees' work, then you are happy; If you are unfortunately fall in a team that the managers are unprofessional, then you are miserable. It was so funny that my team went through a series of org change and the managers are new to the team. Since they took over, people kept leaving. What they did accordingly was to hide as much as possible the news of people leaving, instead of clearly and openly talking to current employees. And once i told that i wanted to quit, the vice president of the team stopped talking to me, pretending that i was not in existence any more. This is not mature and unprofessional and selfish and silly.

    Neutral Outlook
    Approves of CEO

    TripAdvisor Response

    Dec 5, 2013Global Manager, Talent Acquisition

    Thanks for your review. We agree that your manager hugely impacts how you feel about your job and the company overall. Given this, as we noted in an earlier response, we've worked on improving our ... More

  7. 4 people found this helpful  

    Financially rewarding, but not a lot of fun.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TripAdvisor full-time

    Pros

    The company continues to grow and has products that put it ahead of the curve in the travel space. It continues to innovate and diversify it's products and has placed itself in a position to continue to do well.

    Compensation and benefits/perks can be very good.

    Cons

    It can be a very political environment, you need to have relationships with the right people to succeed in the long term. Often management is not concerned with how things are done, just that they get done. This trickles down the chain and employees are often viewed as resources to achieve a goal regardless of the impact to them. In many groups you either sink or swim and if you sink you can get thrown under the bus and can become the scape goat for a unsuccessful project or initiative.

    I also agree with a previous reviewer that noted that TripAdvisor is keenly aware of glassdoor reviews and strongly encourages current successful employees (those that just got promoted, had a good experience, etc) to write positive reviews on working at Trip. While there may be nothing technically wrong with this, the approach seems odd for a company based on unbiased reviews.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    TripAdvisor Response

    Dec 5, 2013Global Manager, Talent Acquisition

    Thanks for your feedback. We're thrilled that you found TripAdvisor financially rewarding. We're also pleased that you think we build cool products that are ahead of the curve--we think so too! We're ... More

  8. 1 person found this helpful  

    Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Summer Intern  in  Newton, MA
    Former Employee - Summer Intern in Newton, MA

    I worked at TripAdvisor as an intern for less than a year

    Pros

    - Free snacks
    - Helpful and friendly people
    - Huge data
    - Learn a lot of tools

    Cons

    - Not many work to do.
    - Lack of motivation.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Just okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Development Engineer  in  Newton, MA
    Former Employee - Software Development Engineer in Newton, MA

    I worked at TripAdvisor as an intern for less than a year

    Pros

    1. Great working environment! Free snack and soda.
    2. People are friendly and like to help each other.

    Cons

    1. Although they said that they require people to handle both front-end and back-end, they keep giving me front-end job, no chance to touch their back-end at all! Maybe because I am just an intern.
    2. My manager seems don't care about my project. He has no idea what I was doing, and even doesn't care whether I can finish it or not.
    3. Seems my team doesn't care about the intern. No welcome and farewell lunch, which is unusually compared to the other team.

    Advice to ManagementAdvice

    For some managers, although we are intern, please pay a little bit attention to us!!! We are your team member, and not the air!

    Approves of CEO

    TripAdvisor Response

    Nov 6, 2013Global Manager, Talent Acquisition

    Thanks for your feedback on our internship programs. It sounds like your experience as an intern could have been improved with more exposure to the management within your teams. This is helpful ... More

  10. 6 people found this helpful  

    great people, nice perks, extraordinarily poor management and unbelievably boring tasks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineering Intern  in  Newton, MA
    Former Employee - Software Engineering Intern in Newton, MA

    I worked at TripAdvisor as an intern for less than a year

    Pros

    - There are really smart and nice people at TripAdvisor (not ALL of them, obviously). But it's nice to be able to work with, and discuss ideas with your interesting co-workers, which has made my internship a bit more tolerable!

    - Cool perks, including free lunches, snacks, fruit and drink, extravagant company outings, free shuttles to Cambridge, etc

    - Hackathon for interns, where you get to work on your own idea for a week.

    - Get to experience first hand what "All that glitters is not gold" really means! (It does seem cool to have a line on your CV saying that you have worked on the world's largest travel site, but if you believe there is more to an internship than fat paychecks and a big name, you might be very disappointed.)

    - Get an extra $5 on your wage, when you get the return-offer for the next term (but seriously, think twice about more about the `cons` before accepting it!)

    Cons

    - HR and/or management is really poor (They left me waiting in the lobby on my first day for 3 hours because no-one, except myself, knew it was my first day. They then gave me one extra hour waiting at my workstation, which had no chair or machines, because these would come in the next hour. My demographic and personal information got messed up on tax and official documents by HR)

    - The tasks are boring, dreary and poorly defined. There is nothing challenging or really interesting about the work. If you think the interview questions were a sample of the real work, you are wrong! This is by far the most boring, and intellectually useless internship I have ever done.

    - The full-stack development style is pretty annoying, and it apparently makes the code base a mess! If you think this style would help you learn a bit of everything, which is exactly what I told myself into taking the offer, be assured that you would be better off picking up the tutorial from the web and teach yourself whatever it is that you want to learn, because all you would learn is mostly likely all the hacky and unmaintainable code, which you wouldn't even know was bad unless you have seen better code! This is also not a place for you if you are, like myself, not interested in spending hours tweaking some convoluted CSS/Javascript files to get things to render the way the managers want, as they keep changing their mind!

    - What is worse is that managers always seem busy doing *something else* rather than providing feedback or expectations on your projects.They at times do not even seem to know what they are looking for in a project! It often seems to me that my manager does not care if the projects are finished on time, or finished at all for that matter! (Imagine you wrote piece of code, posted it up for review, and waited up to a month without receiving any feedback!) It even feels like these tasks were merely made up just to keep me entertained!

    - Most engineering practices (which I cannot get into details without talking about the internal infrastructures, but think about automated-builds, version-control and other related areas) are poor, which really puzzled me because they had very smart people responsible for that.

    Advice to ManagementAdvice

    If you do not have any tasks for interns, please do not give us the offers in the first place. Making up some boring tasks to keep us occupied is really really "unethical"

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    good benefits; open environment; but poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Analyst  in  Newton, MA
    Current Employee - Marketing Analyst in Newton, MA

    I have been working at TripAdvisor full-time for more than a year

    Pros

    benefits are good, free lunch, outting, etc
    helpful ppl in general.

    Cons

    previously there was a high level manager on my team, who really didn't know how to manage people. When trouble came, which he was supposed to take most of the blame, because employee did what he order, but he finally blamed the employee for everything. He was actually the pusher for the trouble. But thank god he left the team and nobody missed him!

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