TripAdvisor Reviews

Updated October 21, 2014
Updated October 21, 2014
193 Reviews
3.6
193 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TripAdvisor President and CEO Stephen Kaufer
Stephen Kaufer
151 Ratings

Review Highlights

Pros
  • Great work life balance, fun atmosphere, they try hard to please employees with functions and swag (in 17 reviews)

  • There is free lunch on Mondays, Tuesdays, and Thursdays (in 30 reviews)


Cons
  • Poor performers are consistently promoted due to "friendships" they have with senior management (in 9 reviews)

  • So far, so good with work-life balance (in 5 reviews)

More Highlights

131 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Not structured for scale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Newton, MA
    Current Employee - Anonymous Employee in Newton, MA

    I have been working at TripAdvisor full-time (more than an year)

    Pros

    Free lunches 3x a week
    Complimentary snacks/beverages
    Travel reimbursement
    Nice people

    Cons

    When I interviewed for my role, every person I talked to emphasized that we're a "speed wins" culture. Now that I'm in the company, I realize it's just words. You can't actually do anything without approval from the CEO. Every request for new headcount requires his approval, and in some cases takes month to finalize. He often pushes back on headcount requests for reasons such as "don't agree with years of experience" or "role should be a level J, not a K". I haven't been able to figure out if he's a micro-manager or if he doesn't trust his leadership team (or both). Additionally, I believe the company is grossly inefficient. Many acquisitions have been made, and it doesn't appear as though there are any plans to integrate the companies. I understand sometimes that is done for strategic reasons, but I don't see how the company will scale with so many engineering teams, so many marketing teams, so many distinct sales organizations, etc. Sadly, everyone I've talked to who has joined TripAdvisor from larger, more established companies seems to feel the same way. The company has such a strong employment brand, but then you join and can't wrap your head around how the company has been able to be successful at all. I suspect TripAdvisor is trying to hold on to the "small company, start-up type" culture, but sometimes a company needs to accept that they're not small anymore (almost 3k people now) and needs to start acting like a larger company.

    Advice to ManagementAdvice

    Please trust your managers to make decisions for their own orgs. If you don't trust them, find people you can trust.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Good place for a starting engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Newton, MA
    Current Employee - Software Engineer in Newton, MA

    I have been working at TripAdvisor full-time (more than 3 years)

    Pros

    --Development--
    For engineers who are just entering the workforce, TripAdvisor is an awesome place to start a career. The mandate of full-stack development allows engineers to gain crucial experience on many common, though somewhat antiquated, coding frameworks. At TripAdvisor, there are plenty of examples of winning strategies and failing strategies. Observant engineers will learn as much about what not to do in software development as they will about what to do, and that's not necessarily a bad thing. Experience in both frontend and backend development, along with guidance from talented fellow engineers, will set engineers up well for their next employment jump.

    --Benefits--
    TripAdvisor employees get a $250 once per year personal travel bonus to help compensate a hotel stay or plane ride. The medical package is good for single employees and decent for employees with families. There is free lunch on Mondays, Tuesdays, and Thursdays.

    --Culture--
    There are a lot of very smart people, engineering and otherwise, who are social, friendly, and inviting of newcomers.

    Cons

    --Environment --
    TripAdvisor prides itself on moving quickly, our motto is "Speed Wins". Sadly, that motto is more often used to justify making poor design decisions to quickly finish small projects than on identifying new trends within the industry and acting on them. As a result, many sections of the codebase are in disrepair. Poor code from previous projects often hinders developers' ability to achieve the goals of their current projects and are frustrating to encounter on a deadline. Upper-management is also reluctant to spend money and man-power fixing problems that slow down development.

    --Compensation--
    TripAdvisor is a good place to start a career, but it is not a good place to continue one. Hard work is rarely rewarded and the pay raises are relatively flat. Last year's bonus cycle brought modest pay raises that were about on-par with cost of living increases. The realization that new hires are compensated on par with or better than employees who have been around and know the codebase creates morale problems. Many engineers here take this is a signal from management that unseasoned engineers are worth as much as current engineers and that career advancement is limited.

    --Benefits--
    Although the company has offices around the world, engineers are discouraged from visiting them. It isn't that the benefits here are bad, it's that there is nothing that really stands out.

    Advice to ManagementAdvice

    Prove to employees that we are worth keeping around.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Nice company to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at TripAdvisor full-time (less than an year)

    Pros

    Very friendly atmosphere but the job it self can be very stressful and makes you to go for different opportunity.Nice people, good social life.

    Cons

    High level of stress, lack of written procedures.I won't advise to a friend

    Advice to ManagementAdvice

    In this place opportunities are for everyone, so sometimes management can be very young and without experience

    Doesn't Recommend
    Positive Outlook
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  5. 2 people found this helpful  

    Treats their acquisitions like dirt!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor

    Pros

    Company benefits are way above others. Very generous! Good job!

    Cons

    As a newly acquired employee, they have treated us like second class citizens, talking down to us, and come across completely uncoordinated in their approach toward acquisitions.

    A cast of thousands all doing their own thing with no communication and coordination amongst each other.

    Advice to ManagementAdvice

    Figure out your acquisition strategy and figure it out.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    TripAdvisor Response

    Oct 9, 2014Director of HR

    Welcome! And thank you for your frank feedback. I’m disappointed to hear that you haven’t had a positive experience. However, we’re continuing to learn how to best manage acquisitions. We recognize ... More

  6.  

    Very satisfying

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Pennington, NJ
    Current Employee - Software Engineer in Pennington, NJ

    I have been working at TripAdvisor full-time (more than an year)

    Pros

    FANTASTIC work environment, beautiful new office, excellent managers, summer Friday program, benefits galore. Best practices tend to be followed on a day-to-day basis, and it is clear that everyone cares about the product we're putting out. Professional development is stressed through the company's Compass program. I was able to complete CISSP training for free, and I'm currently learning new programming languages in addition to Russian.

    Cons

    The Cruise Critic brand is located in Pennington, NJ which is just about the midpoint between New York and Philadelphia. Because of the location it is difficult to fill Software Engineer positions, as many people are not willing to travel so far to get to work.

    Advice to ManagementAdvice

    It might be a good idea to move the tech department of Cruise Critic closer to New York (or Philadelphia) in order to expand the talent pool.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Great place to work!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor

    Pros

    Good work life balance. Very smart people to work with. Very fast paced environment.

    Cons

    Be prepared to move really fast.

  8.  

    Great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Newton, MA
    Current Employee - Anonymous Employee in Newton, MA

    I have been working at TripAdvisor full-time (less than an year)

    Pros

    Amazing benefits including free healthcare, gym reimbursement, shuttles from Central and Kendall Square, free snacks, and much more

    Cons

    Not many, but some might pop up with the continued rapid expansion of the company. So far, so good with work-life balance.

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Positive Outlook
    Approves of CEO
  9. 7 people found this helpful  

    Great benefits but low on internal promotions

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor full-time

    Pros

    Benefits are amazing: Yoga at work, catered lunch 3 days a week, travel benefits and more!

    Cons

    Once you're in a position it's very tough to get promoted.

    Advice to ManagementAdvice

    Put your money to promoting your current internal employees and you won't need to provide huge bonuses for referrals.

  10.  

    Treats people really well, limited opportunities for promotion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Newton, MA
    Current Employee - Anonymous Employee in Newton, MA

    I have been working at TripAdvisor full-time

    Pros

    Great place to work, as it's a culture that cares if you get your work done, but lets you have a good time while doing it. Camaraderie is great within teams, and collaboration between teams is getting better. Very flexible for work/life balance.

    Cons

    Not a ton of opportunities for growth, communication between teams could use improvement

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 21 people found this helpful  

    DON'T BE FOOLED - TRIPADVISOR HAS A DARK SIDE!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Newton, MA
    Current Employee - Sales in Newton, MA

    I have been working at TripAdvisor full-time (more than an year)

    Pros

    A lot of down-to-earth nice employees to work with...you can make some great friends here. The company will give you some cool swag every now and then and some fun work outings to keep you happy. The benefits are also very good.

    Cons

    Sales is a complete disaster due to extraordinarily poor management. It's pretty bad when 50% of a sales team leaves in one month (and more to go soon) because of 2 people. A complete mass exodus is going on here! The majority of the junior and senior team are trying to move internally or leave the company all together. Goals are extremely inflated so that it is impossible to collect monthly commission. The big heads simply do not want to share revenue with the little people. Work goes unappreciated.

    The structure of the account model is a mess. Territories were taking away...moving to an automated system which has been broken since January. The Speed Wins culture is a joke...it only means that they launch systems without thoroughly checking...resulting in larger messes and more fires to put out that before.

    Managers have a closed-door policy. They only know your name when you are making money. The second you have a bad month...don't expect a hello in the hallway.

    There is zero upward mobility based on merit. If you suck up to the managers then you will be ok...but if that isn't your style then you are out of luck. You can be a top performer but if the boss doesn't like you for whatever reason than you will rot on your desk for years to come.

    So to recap - no organization, terrible leadership, no upward mobility, no commission...and some of the worst base salaries compared to other tech companies from within the industry. It's a great name on the resume but honestly not worth the headache and depression you will get. Also to put the cherry on the top - HR is corrupt and in cahoots with management, so if you every have a serious problem with your manager...don't bother going to HR.

    Advice to ManagementAdvice

    Open your doors and start listening to your employees! Don't promote employees just because you like drinking the same beer with them. Don't talk about employees to your other employees...be professional! Don't be a coward and hide in your office when the entire team is suffering without commission pay and a broken lead model. Promote from within for once (this rarely happens)! Go to some management classes instead of thinking that you already know everything. Management is using tactics from 1952. They like to answer your questions with another question to avoid addressing your concern. Wake up and change!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    TripAdvisor Response

    Oct 9, 2014Director of HR

    Thanks for your candid feedback. We recognize that change can be hard, especially when it comes with shifts in leadership and priorities. However, within a speed wins culture, there’s a continuous ... More

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