TripAdvisor Reviews

Updated April 12, 2015
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3.6
153 Reviews
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TripAdvisor President and CEO Stephen Kaufer
Stephen Kaufer
116 Ratings

153 Employee Reviews

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  1. Terrific culture, fantastic people, not a place for doormats

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director, Advertising Research in London, England (UK)
    Current Employee - Director, Advertising Research in London, England (UK)

    I have been working at TripAdvisor full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    * Steve Kaufer and his team have built a very lively, energetic culture where everyone is expected to be an internal entrepreneur to some degree, and those who succeed at creating real change are recognised and rewarded.
    * Truly global organisation with a goal of changing how people travel not just at the national level but across the world.
    * While there's a sense that we've really only just begun, still a stronger sense of long-term strategic direction than anywhere I've worked before.
    * CEO's "Speed Wins" motto enables personal ownership of decisions and rapid project advancement.
    * Weekly and often daily praise from family, friends and strangers of the positive travel experiences they've had thanks to your company.

    Cons

    * "Speed wins" attitude means at times projects move faster than project management, as company continues to scale it will become vital to develop a stronger internal PM capability yet without losing the rapid pace nor ability to call audibles.
    * Need for better method of knowledge sharing across the organisation to prevent duplication of effort across teams.

    Advice to Management

    Keep doing the great job you've been doing of clear stating our long-term strategic goals & ensuring we're all working against them, while also giving everyone free reign to drive their own ideas home.

  2. Helpful (1)

    Opportunity constantly available

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    In this growing company you create your own opportunities, and you are solely responsible for what you make of them.

    Cons

    Working for TripAdvisor is nor for you if you want to do the same thing every day, year after year.

    Advice to Management

    Listen to your employees, they are your greatest asset.

  3. Helpful (7)

    Used to be a good place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Newton, MA
    Current Employee - Software Engineer in Newton, MA

    I have been working at TripAdvisor full-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    -- Smart coworkers.
    -- Flexible work schedule.
    -- Nice compensation for new grads.
    -- Free food /snack.

    Cons

    - Engineer turn over rate is high. Most Sr. stay, but more SDE-I and SDE-II left during past two years.
    - Spend too much on recruiting Sr. people, but do not try to solve the high turn over rate.
    - Low salary increase, low RSU and low bonus this year. If you were doing great, you get 2% increase.
    - Managers do not have power to help your compensation if you are not satisfied with. Higher management level does not care your dissatisfaction.
    - Small teams with less engineers do not get higher level management's attention which means your compensation and opinions are not important to them.

    Advice to Management

    Higher level managers should care more about the opinions from engineers. Do not just stay in your offices and smile to monitors.

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  5. Helpful (4)

    Unwelcome changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at TripAdvisor full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Centrally located office in London. Opportunity to travel to overseas offices. Free snacks. Relaxed dress code

    Cons

    Poor leadership from the Exec team. Focus on saving money. Lack of promotion opportunities

    Advice to Management

    You have some great people working for TA. Look after them. Money saving activities and centralisation of key teams is going to lose you some very good and experienced staff. Senior people that make poor decisions should not then be rewarded with promotion

  6. Helpful (1)

    Great experience, fast paced and fun environment where they actually get stuff done.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Newton, MA
    Current Employee - Analyst in Newton, MA

    I have been working at TripAdvisor full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    "Speed Wins" is the mantra... the entire company works fast in order to stay current. It's great to see projects actually happen, unlike other companies where everything moves too slow. Well rewarded when you make an impact. Good people... and smart. It makes you learn more.

    Cons

    With the speed, things can be higher stress at times. (But the two free kegs available at all times helps). Titles are weird... don't match the industry, and can sound inferior.

    Advice to Management

    Keep this a "start-up" culture, and don't lose sight of the people actually running the business. I used to see Steve a lot more when his office was in the middle of the building. The company has grown a lot, which may create more fires... but at the end of the day you need your engineers and analysts to keep the company afloat.

  7. Helpful (1)

    Very nice company to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Oxford, England (UK)
    Current Employee - Anonymous Employee in Oxford, England (UK)

    I have been working at TripAdvisor full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Salary, independence, friendly working atmosphere, great beneftis

    Cons

    sometimes decision making process takes ages...

  8. Great company with great people and great products

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fun place to work, the people are great, casual work environment, dogs in the office, free food, catered lunch 3 times a week... There's really too much to mention.

    Cons

    There's a lot to do and you're definitely pushed. Sometimes there just aren't enough hours in the week.

  9. Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Awesome company to work cut

    Cons

    None can't think of any

    Advice to Management

    Noooo

  10. Excellent! Challenging and interesting work. Great office!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at TripAdvisor

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    No insane hours. Amazing office perks. Great compensation.

    Cons

    Monthly company meetings. Not much else

  11. Helpful (14)

    Misleading and Disingenuous, worker mill...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Lunch severed 3 days a week
    Snack bar with drinks
    Direct manager is pretty opened to work from home if needed

    Cons

    Where to begin. This is not a rant it is fact of what happened to me and others. They are very disingenuous during the hiring process. you are offered all these promises in the offer letter if you meet the goals. Your director and direct manager gives you a rave review and tells you that you are an exemplary employee and you have met and exceeded your goals and you are set for full bonus and salary increase this year. Then comes to actual salary increase of 0% and a tenth of the bonus promised in your offer letter. I was told this happens to everyone their first year, I had to ask, did I hear that right??? yes I did. very disappointing when one leaves a very good job to come to TripAdvisor in hopes of bettering them selves and then they are lied to during the interview process and in the offer letter. the praise does not justify the raise (or lack of) In good conscience I could not recommend this company for employment. There is a very high turn over here as the work life experience isn't great and the treatment of workers in-regards to compensation. I worked weeks away from my family and 15 to 17 hour days building this company out, and there was no thanks. My direct manager and Director were great but at the VP level i believe they are out of touch and don't allow the lower management to have any intercourse in the compensation benefits other than rating their subordinates. Also it is hard to get anything done as the upper management in my group manages by intimidation, everyone has their management style but in this case it makes lower management overly nervous to take acceptable risk in doing the job. Some may say that this is my experience only but, please read other reviews, I am absolutely sure you will find others just like this, along with some good reviews. For a college hire this may be a good fit and jumping block but for a highly skilled professional like me it was literally a slap in the face and insult. I can understand a low salary increase or bonus if the company was doing bad but, TripAdvisor is doing great.

    Advice to Management

    Middle management should be removed and replaced. Follow through on your promises of compensation and bonus and do not deceive new hires.

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