TripAdvisor Reviews

Updated August 21, 2015
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3.0
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TripAdvisor President and CEO Stephen Kaufer
Stephen Kaufer
24 Ratings

Pros
  • Great work life balance, fun atmosphere, they try hard to please employees with functions and swag (in 17 reviews)

  • Free lunch, unlimited free snacks, great italian coffee machines all over the bldg and refrigerators stocked with every drink imaginable (in 31 reviews)

Cons
  • Poor performers are consistently promoted due to "friendships" they have with senior management (in 9 reviews)

  • So far, so good with work-life balance (in 5 reviews)

More Pros and Cons

47 Employee Reviews

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  1. Contract to Perm Not Likely

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Interaction Designer in Needham, MA
    Current Contractor - Interaction Designer in Needham, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TripAdvisor as a contractor (Less than a year)

    Pros

    - Lots of perks: free lunches, snacks, cold brew coffee, happy hour, full gym and more - Worthwhile experience, was able to beef up my resume and portfolio - Good team environment, most co-workers are approachable - Good pay

    Cons

    - More likely to hirer externally instead of looking internally first - Not a lot of communication from upper management - they seem unapproachable - Easy to get lost in the shuffle and forgotten about

    Advice to Management

    Don't say the job has "potential" to be temp to perm when there are no open recs


  2. Helpful (3)

    Great product, scattered direction

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SEO Analyst in Needham, MA
    Current Employee - SEO Analyst in Needham, MA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time

    Pros

    Lots of traffic, lots of optimization to be done, lots of data to be worked with

    Cons

    Company doesn't seem to know how best to manage data volume and direct analysis to uncover greatest optimization potential

    Advice to Management

    hire more data scientists in senior roles


  3. Helpful (5)

    1st year in sales great; 2nd year job changed goals unreachable

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telesales Executive in Needham, MA
    Former Employee - Telesales Executive in Needham, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TripAdvisor full-time (More than a year)

    Pros

    Great company as far as benefits, people, work functions, free food and 3 paid company lunches a week. The people that I worked with were great, which made it half bearable. The work/home life balance was good and working from home when needed for the most part was allowed.

    Cons

    Poor management that didn't know what they were doing with little or no experience; especially, Team Leaders. Failure to put more experienced sales people in higher positions because the hiring manager wanted people from the outside. A lot of nepotism. If they liked you, you were all set. They hand you sales. If not, it is a grind and I worked alot of Saturdays and Sundays just to keep up with no overtime pay. They gave you 2 hours a week overtime. Favored the young, out of college employee because they don't know any better. Very low base pay - turned into a call center with talk times/calls counted daily. If you didn't, you were on the "trouble" list.

    Advice to Management

    Learn how to motivate your employees and fight for them. Listen to the customers and what they need/want. Don't be afraid to ruffle the feathers. Employees will respect you more and want to work for you harder.


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  5. Helpful (8)

    Good company, cool people becoming sluggish.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Needham, MA
    Current Employee - Anonymous Employee in Needham, MA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at TripAdvisor full-time (More than 3 years)

    Pros

    New HQ Genuine people Perks, free lunches, healthcare, dog friendly, 401k match

    Cons

    TripAdvisor has become the company I didn't want it to. It now has that big company feel. Our saying is 'Speed Wins' but that might be true for a few silo departments. The company now has as much bureaucracy and politics as EMC or IBM. Liven up the brand and take some risks too many people are complacent and won't do things that are interesting, especially in the Marketing departments.

    Advice to Management

    Don't be afraid of Barbara and Steve. Be disruptive.


  6. Helpful (3)

    Great perks, but poor pay and work/life balance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Fun people, keg, ping pong, good benefits

    Cons

    Very disconnected upper management. No effort to connect with employees


  7. Nice company.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TELESALES Representative in London, England (UK)
    Current Employee - TELESALES Representative in London, England (UK)
    Recommends
    Positive Outlook

    I have been working at TripAdvisor (More than a year)

    Pros

    Free lunches , nice staff .

    Cons

    Pay could,be better. . Lack of support from other departments


  8. Helpful (8)

    Good company that has grown to an unfairness & unacceptable dimension.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - BL Sales in Oxford, England (UK)
    Former Employee - BL Sales in Oxford, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at TripAdvisor full-time (More than 3 years)

    Pros

    I was part of the small team that contributed and saw the Oxford office successfully grow to become what it is today. I woke up each day happy to go to work. I loved my job and customers. I can proudly say I had a very low rate of cancellation of completed sales/orders. All around great atmosphere, great managers (to a certain degree only!). These sales managers are flexible with you only if you perform well. So this was at my advantage and I made most of it. Coworkers are generally good although lots of moaning about everything. Don't listen or just pretend to follow but don't follow. At the end of the day if you're a positive person, no coworker's negative mind can bring you down. Fresh office, everybody is generally cool. I laugh and joke a lot and I've always tried to give everybody that vibe and energy. Can't work with sad and ungrateful people. My daily thinking was: "We've to spend the next 10 hours together... yeah..let's rock it!"

    Cons

    Low salary: But you can top it up by exceeding your given targets... Sometimes salaries & bonuses were not paid on time. Imagine if you have bills to pay... High percentage of unfairness: I would not put race into this as I believe this has nothing to do with this. But after working for this company for more than 3 years, ALWAYS exceeding their sales targets & focusing on total customer satisfaction and maintaining the lowest cancellation percentage as possible (tracked!), still I was never promoted. One of the team-lead purposely leaked the name of the person she wanted in her team. It was not me but a person who performed less than me and was at the company less time than me. The thing that I never understood is "Why create an internal job advert when you know your preferences?". No clear or possible career growth within the company: You've got to be a "friend of" to get promoted. They like sending "fake" internal roles and take from outside. When they have a clear idea of who they want in a particular team, others are lured to believe in the next opportunity. Strange and unhelpful HR team: A coworker expressed her concerns to HR, this person was sacked like a dog. Continuous and unexpected changes: Could be good or bad. But I was happy with this. instability: People come and go continuously, even at senior managerial level. Not a good sign for a stable company. While working as a talent supplier my point of contact was miss xxx this person made my job harder. She clearly did not want me to work with her or for the best interests of the company as she made everything hostile for me. She would set up appointments/interviews with my candidates and not call them. She did not care... But because I loved TripAdvisor so much, I would cover up and take the blame so candidates would not know. She clearly did not like me, It took her 3 months to send me the contract, and only after my ex-manager's push! When asked why she was treating me this way, she could not even give a proper answer. Poor ex-managers could not help on this occasion. Because of her, this time around I had no other chance but to turn the TripAdvisor page for good. This girl acted like it was her dad's company. Sad! Do I recommend this company? Make your own decision. Nobody loses, you either win or you learn.

    Advice to Management

    To my knowledge TripAdvisor is going strong. Would my advice make a difference? I don't think so. I am happy just to think that I did my best while there and tried to do my best while working as an agent too. Not a particular advice to give to management, do what best for the company.


  9. Helpful (4)

    Good for first work experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at TripAdvisor full-time

    Pros

    The work environment is great. Young people, easy to talk to people from other departments if you need something.

    Cons

    The salary is low and there is not a lot of possibility to grow within the company.

    Advice to Management

    CARE about your employee and they will be highly motivated otherwise they will leave.


  10. Helpful (9)

    Great first job, limited career growth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer II in Newton Upper Falls, MA
    Former Employee - Software Engineer II in Newton Upper Falls, MA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at TripAdvisor (More than 3 years)

    Pros

    Great, collaborative engineering organization - full of individuals with deep knowledge of their field. You'll learn a ton about how to build software quickly at scale. By and large the work-life balance is appropriate although some teams death-march more than others.

    Cons

    Large, monolithic codebase that is painful to work with due to lack of investment in routine upkeep and automated testing Time-tracking oriented culture - your project time is tracked to the hour and reported upwards throughout management Although you'll be shipping code every week often you'll find yourself just moving buttons around on an existing page. A recent exodus of young engineers has left a huge gap in the culture

    Advice to Management

    Promote your best people regardless of their age.


  11. Helpful (8)

    Unwelcome changes

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at TripAdvisor full-time (More than 3 years)

    Pros

    Centrally located office in London. Opportunity to travel to overseas offices. Free snacks. Relaxed dress code

    Cons

    Poor leadership from the Exec team. Focus on saving money. Lack of promotion opportunities

    Advice to Management

    You have some great people working for TA. Look after them. Money saving activities and centralisation of key teams is going to lose you some very good and experienced staff. Senior people that make poor decisions should not then be rewarded with promotion



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